Baskeys reviews

Hello Rosie, thank for your leaving us feedback and we are sorry that you feel unhappy with the deductions made to your deposit. Our team answered all your queries with regards to the charges applied to you via email but we have not heard anything further from you. Should you have any further concerns please email us and we will be happy to discuss them with you.

Hello Judy, thank you for taking the time to leave us feedback. Unfortunately you overused on your utility allowance which meant that you were charged for the excess at the end of your tenancy, in line with your tenancy agreement. Please be reminded that you were contacted twice during your tenancy to warn you of your over-usage and provide you with an opportunity to monitor it in hopes of evening your account by the end of the tenancy as we offer a fair usage policy. If you would like to discuss any other issues that led you to leave this review, please do not hesitate to contact us via 0191 281 6161.

Thank you for taking the time to leave feedback for us. Unfortunately, as you've posted the feedback under a pseudonym we aren't able to look further into your comments. Please contact us on 0191 2816161 to discuss them with our team.

Hello Edevard, thank you for taking the time to leave feedback for us. Unfortunately, as you've posted the feedback without disclosing your full name and we have no records of a tenant with your first name, we aren't able to look further into your comments. Please email us at ask@baskeys.co.uk to discuss them with our team.

Unfortunately due to you reviewing us under a pseudonym we are unable to verify you as a customer or address any of your concerns and ask that you contact us directly if you have any issues. Your comments certainly do not reflect the level our service, property standards or maintenance team. If you have a genuine, valid complaint please contact us on 0191 2816161 and request to speak to a manager.

Hello Matthew, thank you for your feedback. We are very happy to hear that you have found our staff to be friendly and approachable in your dealings with us. Due to you not using your surname in your google profile, we are unable to ascertain if you are currently with us or if you are a previous tenant so that we can discuss your maintenance query with you. Should you wish to speak with us, please do not hesitate to call us on 0191 281 6161.

Unfortunately we have noted that you have left the exact same review on other agencies pages and given that the staff who answer the phones in our company are not men, we would like to stress that this review is not real and we have reported it to google for this reason.

Hello Dominic, Unfortunately due to the state your previous property was left in we had to make deductions to your deposit for cleaning and damages which were uncontested by you or your housemates at the time you moved out in Summer 2016. We make every effort to provide outgoing tenants with detailed check out guidelines and advice. We were pleased that you and your housemates opted to let a second property from us for 2016/17 and ask that you contact us if you have any queries regarding the checkout procedure (https://www.baskeys.co.uk/content/upload/1/root/end-of-tenancy-checkout-guidelines-updated1.pdf) when you come to vacate your current property. We are always available on 0191 2816161 Monday to Friday between 9am and 6pm should you need us.

Hello Jane, thank you for taking the time to leave us feedback. Please be assured however that we received your email and replied to you within 24 hours. Unfortunately as you are not a tenant with us, we are unable to respond to your query in full and have contacted the tenant directly.

Hello Ben, Unfortunately due to the state your previous property was left in we had to make deductions to your deposit for cleaning and damages which were uncontested by you or your housemates at the time you moved out in Summer 2016. We make every effort to provide outgoing tenants with detailed check out guidelines and advice. We were pleased that you and your housemates opted to let a second property from us for 2016/17 and ask that you contact us if you have any queries regarding the checkout procedure (https://www.baskeys.co.uk/content/upload/1/root/end-of-tenancy-checkout-guidelines-updated1.pdf) when you come to vacate your current property. We are always available on 0191 2816161 Monday to Friday between 9am and 6pm should you need us.

Hello Corey, we have no record of a tenant by your name and therefore we cannot take your review into consideration. We understand you called to speak with us about your girlfriend yesterday but we are unable to speak with you directly due to data protection. Unfortunately your review does not follow Google guidelines and has been reported to them for removal.

Hello Lily, We have reviewed our records and there were no outstanding maintenance or property issues at the time of you leaving this review. The only contact that we had with you and your housemates in February that we feel could have prompted such a review was in relation to a noise complaint made to us about your property from properties close to yours. We are dismayed that you feel you had to leave a negative review online when you encounter our staff frequently and are always welcome to approach us with any concerns or problems that you may have.