Trusted Agent profile · Newcastle Under Lyme

Mark Buxton Estate Agents Newcastle Under Lyme reviews

★★★★★ Excellent

174 reviews across 2 platforms

Brampton House, 10 Queen Street, Newcastle Under Lyme, ST5 1ED

Mark Buxton Estate Agents's office in Newcastle Under Lyme, at Brampton House, is rated 4.9 out of 5 across 174 reviews on two platforms, including 129 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

129

Reviews on Google

This office

Facebook logo

5.0 / 5

45

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Mark Buxton Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.

5/5

Google

Mark and his team have sold properties for a number of family members now and they have just sold our home for us. As we expected, they certainly didn't disappoint. Very professional and knowledgable, but very personable and the sale was effortless from start to finish, with regular updates and always at the end of the phone if needed. There were some issues with our purchase but they were always willing to give sound advice and support, which we greatly appreciated. We would 100% highly recommend them to anyone considering selling their home. Thankyou to Mark and the Team and best wishes for the future.

Kerry · 21 December 2025

Agent replied · 24 October 2024

Thank you, Kerry for the amazing review and recommendation😊 It’s a pleasure helping your daughter to sell their property. Thrilled you've all been so happy with the service you've received, and I wish you all the best for the future. 😉 …

5/5

Google

Trish, Mark and Daniella were wonderful for us throughout our move. I sold my property and purchased our new home both through them, with Mark actually making time to come and talk me through selling my property when I fell in love with my new house, as it was not yet for sale. My house was sold in one day, and the whole completion process took just over three months. Throughout this time I had endless phone conversations and email updates from Trish and Daniella who were always really warm, understanding and reassuring. I don’t think you could ask for anymore from an estate agents and recommend Mark Buxtons to everyone and anyone going through the process of moving home. Thank you again to the team ❤️

Lauren · 18 December 2025

Agent replied · 25 December 2025

It’s been wonderful working with you to sell your property and helping you to purchase you dream home 🏠 So glad we could help and thank you for the recommendation and overjoyed to hear you were happy with the service and support from us. Thank you again and wish you all the best in your new home. Mark & The Team🥂 😀 😊 ps. Great pictures 😉

5/5

Google

Amazing estate agents from start to finish. After my house was on the market with a previous estate agent I decided to move and I’m so glad I did. From the very first call right through to the final sale, Trish, Mark and Danielle kept me updated on everything, I never had to call and ask for an update, so friendly, so helpful. Couldn’t have asked for a better team to get me through a difficult time! Would most definitely only trust these guys with buying and selling a property. Thank you so much.

Kirsten · 18 December 2025

Agent replied · 25 December 2025

Reading your lovely review, Kirsten, truly makes me smile. We always strive to be the best and go that extra mile, so thank you for your kind words, and for the recommendation and for choosing us to sell your property. It means so much to know you appreciated our personal, honest, and friendly service, and that we were able to take the stress out of the selling process 😊 It was a pleasure working with you, and we wish you all the very best for the future. Mark & The Team 🥂😊

5/5

Google

My house sale was made nice and simple with Mark Buxton estate agents. Danielle and Trish were great from start to finish. Would recommend these guys to anyone who is looking to sell their house. Pictures and virtual tour are amazing my house sold in just a day and it’s down to the amazing photos and virtual tour you can take before you decide to come and view. Thanks guys for a stress free sale.

Adam · 11 December 2025

Agent replied · 25 December 2025

Thanks, Adam, it was great working with you and we truly appreciate your kind recognition of our support and service 😀 Daniella, Trish 🙏🥂 …

5/5

Google

Mark Buxton , and his very, very wonderful team Trish , Daniel, Gemma, I had multiple other estate agents Who come to my home that were based in Stoke-on-Trent & I can categorically say that Mark and his wonderful team are the best estate agents around its not even a debate, they are fantastic !!! they are professional helpful. They go above and beyond to help you and there is genuinely nothing they would not do to make your experience better. They are the only estate agents that I would ever use. They are absolutely fantastic. they wholeheartedly try their best to get you what your house is actually worth , they genuinely have your best interest at heart , amazing company 10/10 can’t speak high enough , they are brilliant I will definitely be using in the future thanks Terry

Terry · 22 December 2025

5/5

Google

We bought our house that was marketed by Mark Buxton and they were an absolute delight from start to finish. So friendly and personable. They were always available for any questions we had and checked in with us regularly. They did more than our estate agents! They helped chase our solicitors and the vendor's solicitors which was definitely needed. We were also very grateful to Mark for being there on the day. We had an incredibly stressful day moving in not sure if it was going to complete on time, and the logistics of three van trips - but Mark saved the day. There were very tight deadlines and it really helped that he was there to give us the keys in person, saving us at least an hour when we needed every minute to spare. A big thank you to Mark, Debbie and Nicky.

Alex · 23 October 2024

Agent replied · 10 November 2024

Wow, thank you for the honest and heartfelt review. 😀 Knowing everything thing we do, no matter how small or big helps the buying process, it makes our job worthwhile 😊 We go along way into making sure we can give you the best service, honest advice and support and were so glad everything came together on the day and more so you were able to move! Thank you again and wish you all the best in your new home. Mark, Deb and Nicky 🥂 😀

5/5

Google

An estate agent with a personal touch,from valuation through to completion!Where the client comes first! Complimented by an excellent team throughout my selling process,which was stressful and at times daunting,I felt supported and listened too throughout,although I'm sure there were times they dreaded my number coming up on their phone!! Well done and many many thanks for getting me there,in my eyes a number one caring team who deserve a 100% praise. Can do nothing but highly praise and recommend Mark Buxton estate agents.A rarity in being 'a people's' business!!!!!

Nicola · 11 December 2025

Agent replied · 25 December 2025

What a wonderful review and recognition of who we truly are 😊 knowing everything we do, no matter how small or big helps you during your sale & buying process, it makes our job worthwhile 😊 Thank you again and wish you all the best in your new home. Mark & The Team🥂 😀

5/5

Google

I just went through the process of selling my first home with Mark Buxton Estate Agents and they were brilliant! The staff are amazing and do everything that they can to keep the process as simple and as stress free as possible. There is also such a friendly and personal touch to the services that you receive from them and the attention to detail is incredible. Thank you so much! Would highly recommend.

Aimee · 27 July 2024

Agent replied · 26 August 2024

Thank you Aimee for the review and recommendation. It can be a stressful time selling as well as it being your first time. I’m glad you we could ease the stress you were under and enjoyed the personal experience 🏠 😀 Thanks again and wish you all the best for the future 😊 …

5/5

Google

Excellent and highly professional service. The attention to detail shown by the company ensures that the sale is completed swiftly and without issue. From initial marketing to first viewings was a few days with a sale agreed the next day. Mark and his staff are always available to put your mind at rest. Every query was answered in a timely fashion, on one occasion far later into the evening than I’m sure other agents are at work. You can tell that Mark really cares about his business and reputation. I would certainly never use any other estate agents after receiving such amazing service.

Jules · 4 December 2025

Agent replied · 25 December 2025

What a wonderful review 😀 Thank you, we are truly overwhelmed and delighted, not only for putting your feeling into the review but also thrilled you enjoyed the service we offer and the support from us. We do really care about our clients and the service we offer, if we can help even out of hours, knowing we have made a difference is what we care about. And thank you for the recommending us to others, it means a lot. 🙏 😀 All the best for the future 🥂 Mark & the Team

5/5

Google

Mark & Debbie were great whilst buying and selling, i was in a chain for awhile, but they kept me updated and worked hard to push things through. They both communicated really well and got back to me straight away. The pictures taken of my house were brilliant and mark was really accommodating to my work hours. Even though I completed both my sale and purchase, both debbie and mark were on hand to still offer after care and support. Both lovely people. Thanks again 😊

Katie · 30 November 2023

Agent replied · 26 August 2024

Thank you so much Katie, we really appreciate the review. 😄 Sometimes it can be challenging but eventually got there in the end! 😀 Glad to hear your enjoying the service and thank you for recognising we go above and beyond the house selling, buying process, it truly is a personal service. 😄 Enjoy your new home 🏠🥂

5/5

Google

Mark has been brilliant in handling the sale of our property- from the beginning he gave us great advice and clear information on what price we could expect and how long the process would take. He was also able to get our property on the market very quickly and once we had accepted our offer, Deb was invaluable for making sure that things were kept moving and we progressed our sale! Honestly, so happy we went with Mark,!

Ashleigh · 27 August 2023

Agent replied · 26 August 2024

Thank Ashleigh, really pleased you have been happy with our service and you appreciated the hard work we put in to making sure everything goes to plan! Thank you again for choosing us and wish you all the best in your next chapter of your lives. Mark & the team.

5/5

Google

I couldn’t be happier with the service I received from the team at Mark Buxton. Every member of the team was fantastic, quick replies to emails, clear and detailed answers to any questions, and always willing to take a call whenever needed. They really helped drive the process forward on both sides, ensuring documents were completed and sent over as quickly as possible. I’d highly recommend working with them.

Adam · 4 December 2025

Agent replied · 25 December 2025

Thank you for such a lovely review! 😊 It really means the world to us that you had a good experience and so grateful to have shared your home buying journey with you. Mark & the Team 🏠🙏

5/5

Facebook

Well what can I say, Mark and his team were fantastic when dealing with the sale of our property, personal service, so friendly, nothing was too much trouble, we had a number of hiccups along the way but we got there in the end with the help of Mark and his efficient team, namely Debbie, I would definitely recommend his company to anyone. Thank you Bev and Keith

Bev · 3 June 2022

Agent replied · 22 February 2025

Thank you Bev for the recommendation. 😄 I’m glad you had a good and positive experience with us and thrilled you are enjoying your new home . ☺️🥂 Thanks again. Mark and the Team

5/5

Google

As first-time property buyers, we were quite anxious and overwhelmed by several issues,. However, Mark Buxton's Estate Agents made the entire process much smoother with their remarkable support right up to completion day which is truly appreciated. Mark Buxton's team were reliable and responsive throughout the entire process, making us feel at ease. We highly recommend them to anyone looking for a stress-free and professional experience in buying a property. Thank you, Mark Buxton’s Estate Agents, for your incredible support!

M · 19 October 2024

Agent replied · 10 November 2024

What a lovely review, thank you Manoj & Sonia It was a pleasure in helping you purchase your first home, and you had a wonderful personal experience with us. Enjoy your new home. 🥂 Thanks again. Mark and the Team …

5/5

Google

An estate agent who actually cares. I was purchasing and found Mark to be a fount of advice. His advice saved me from making a financial mistake, very grateful to him. He also took the trouble to call after the move to make sure that I had settled in. I would also like to thank Debbie for her help during the completion process.

Shirley · 27 August 2022

Agent replied · 26 August 2024

Thank you so much. It’s really nice to hear our caring nature and hard work is appreciated. So pleased you've had a great experience with us and wish you all the best in your new home 🥂 …

5/5

Google

Wow, just wow I couldnt be happier with the service received from Mark Buxton and his Team when selling my property. Any preconceptions you may have on estate agents and selling your home forget them when dealing with Mark. No hard sell, he is great to deal with both friendly and personable and navigates you through the whole process with honesty and regular communication. The Team provide the perfect link between you and your buyer at a nervous time offering calm and reassurance for your peace of mind and I cant recommend them enough.

Ange · 27 July 2024

Agent replied · 26 August 2024

Thank you for the lovely review, Ange. And thank you for the recommendation and choosing us to sell your property, it means a lot that you apricated the personal, honest and friendly service 😊and taking the stress out of the selling. It was a pleasure working together and wish you all the best for the future. Mark and the Team🥂 😊

5/5

Google

Great service from a local agent. Mark explained the process, we agreed an appropriate marketing price, photos were fantastic and the house sold in a week. The process is stressful but the office staff were great, the phone always answered or calls returned quickly. I didn’t feel silly asking lots of questions. Mark took me through the completion statements so I understood them which was extremely reassuring. All in all, Mark and his team made the process as easy as the process can be with so many working parts. I would highly recommend Mark Buxton and his team to anyone who is thinking of moving.

Isla · 26 August 2025

5/5

Facebook

Mark Buxton and his team were excellent during the sale of our house, nothing was to much for them. I was kept more than up to date throughout. There was instances where they got involved to make sure everything ran so smoothly. Fantastic level of service and very approachable & lovely people. Thank you ever so much for the hard work you have all done.

Thomas · 30 April 2021

Agent replied · 22 February 2025

Thank you Tom for taking the time to write the superb review, it means so much to us. 😀 It reflects what we do, making moving home as stress free as possible, Hope you enjoy your new home 😀

5/5

Google

Efficient when dealing with requests, professional and helpful with all aspects of the sale. Debbie in the office responds very quickly with all questions and requests - thanks Debbie. Mark is always available both to answer texts and nake home visits - thanks Mark. Jane

Jane · 27 August 2023

Agent replied · 26 August 2024

Thank you Jane. We wish you well for the future, cheers.

5/5

Google

Recently received excellent service from Trish and Daniela at Mark Buxton. Kept you informed at every stage and were most helpful throughout the selling process. It all happened quite seamlessly. Thank you and would recommend you.

Wendie · 11 December 2025

Agent replied · 25 December 2025

Thank you, Wendie, for the recommendation and 5* review. It’s great you received our excellent service. Wishing you all the best 🙏😊🏠 Mark and the Team. …

5/5

Google

Mark and the team always gave a fantastic service. Everything went so smoothly and was hassel free. The personal touch was really great and every piece of advice was spot on. If we ever move again we would have no hesitation to use Mark again, and would completely recommend his services to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Shannon · 27 August 2022

Agent replied · 26 August 2024

Thank you Shannon for the kind words, its all part of the service and what you can expect. Wish you both well and thank you for recommending us.

5/5

Google

We are really pleased that we chose you to sell our property , we have had a pleasant and stress free experience from start to finish. Can't praise the whole team enough, everyone was on the ball and so supportive. We came to you after leaving another estate agent after having had such a stressful and awful time trying to sell with them, we were honestly ready to give up and felt so deflated. The best decision we made was putting our faith in you and you've all done an amazing job, photos and marketing were brilliant, organisation was spot on, the whole team are really communicative and helpful. Nothing felt like too much trouble, and we were treated like valued customers, not just commission. Thank you.

Lauren · 4 August 2025

5/5

Google

Lovely people & always very helpful. Debbie went out of her way to make it easier on a long winded move.

Gill · 22 October 2024

Agent replied · 10 November 2024

Thank you Gill for the review. 😊 It was a pleasure in helping you sell the property albeit it was a long journey but we got there in the end 😉🏠 Wish you all the best for the future 🥂 …

5/5

Google

Mark and his team were absolutely fantastic. Marks knowledge of the area is exceptional. We had the house up with another estate agent for 2 months. Mark came and marketed the property properly and got us a lot more viewings and a sale within two weeks. The communication from him and his team was superb making a stressful process easy. Would highly recommend for anyone selling in stoke area. Wish we had used him from the beginning. Thanks Mark.

Ashley · 30 December 2023

Agent replied · 26 August 2024

Ashley, thank you for the lovely review 😊 It makes a big difference when done correctly as you have seen and experienced. So pleased you are now able to continue with the next chapter of your life and wish you all the best 🥂🍾 …

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Mark Buxton Estate Agents's Google reviews

Questions about Mark Buxton Estate Agents Newcastle Under Lyme

Has Mark Buxton Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Mark Buxton Estate Agents, Newcastle Under Lyme won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.