Trusted Agent profile · Newcastle Under Lyme
★★★★★
49 reviews across 1 platform
Clayton Road, Newcastle Under Lyme, ST5 4AF
Part of Lioncourt Homes Ltd, see every office.
Lioncourt Homes Ltd's office in Newcastle Under Lyme, at Clayton Road, is rated 4.4 out of 5 across 49 reviews on 1 platform.
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Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
TrustpilotSimon and Gary a great job.
Simon and Gary attended our home today, they both worked extremely hard and did a sterling job. The work consisted of dig out and fill part of our front garden with decorative stone. Again they did an excellent job. Many thanks Tony and Pam Nicholls.
5/5
TrustpilotGreat customer service
Just moved into 3 year old house in Olney and needed to contact Lioncourt re adding a small extension and sourcing flooring and tiles used. Karen has been most helpful in providing the information we needed, responding quickly to any questions we asked. Build quality is good and fixtures and fittings are high quality. Highly recommended!
5/5
TrustpilotFantastic Homes, Quality Builders
We purchased our home on the Malvhina Court Development back in 2020. We were impressed by the quality of the build and the design of the house.We had a brilliant customer journey throughout the purchasing process. Everyone was supportive and very efficient. We recently visited the new site in Hempstead and were equally impressed with the quality of homes there and the sales staff were very helpful. Happy customers - Lioncourt deserve our 5 stars!
Hi Rachel. Thank you so much for taking the time to leave such a wonderful review. We are so pleased you have found your forever home with us and it is great to hear that our team have been on hand to ensure that you have been supported throughout the process. We wish you all the best in your new home.
5/5
TrustpilotThank You
Just wanted to put a good word in for Paul Newton and his team at customer care team. Been in my house now for 20 months and when ever there has been any sort of problem it is rectified with minimal effort and in good timing. Thank you, keep up the good work Shawn
5/5
TrustpilotIncredible service at The Green
Completed our first home purchase via Lioncourt Homes at The Green, Rushwick and the process was incredibly simple with the guidance and patience of Natalie & Jack. Absolutely nothing was too much trouble and they worked hard to make sure we were in safe hands. Being first time buyers we visited the home a lot of times and we never got the feeling we were being an inconvenience, which made the process even easier. Thank you both. I would have no hesitation in recommending their services for any future home buyers.
5/5
TrustpilotWell done Lioncourt Homes
We recently downsized to a Lioncourt home near Gloucester. From our first visit to their Sales office through to moving in, everyone was patient, pleasant and helpful, including helping deal with an issue in the chain during completion. That support has continued since we moved in, very good service. BTW, the new house is lovely too.
1/5
TrustpilotHouse a health hazard!
We tonight had to move our daughter out of her bedroom as she's struggling to breathe because of mould festering on her ceiling. This is apparently caused because our chimney hasn't been flaunched. Water is coming through the chimney into the loft, wetting our roof joists, soaking insulation and then coming through her ceiling. Who knows how close it's getting to electrics. It's also going down side of house by dormer into ceiling on middle floor below. The damp conditions, aided by wet insulation is breeding mould. The same is happening on the other side of the house in my son's bedroom, also below a chimney. We raised the issue weeks ago and still haven't got any confirmation when this will be resolved or how damage is going to be addressed. Can't get hold of a complaints procedure (customer service picking and choosing what questions they answer) and directiors haven't acknowledged any emails at all. Lioncourt just palm issue off on contractors, sending passive emails with no sense of urgency. We bought a new house to avoid breathing issues (some family have asthma worsened in old properties). Will probably need to move son out of his room soon too. House is only 3 years old and previous owners experienced leak in same place that clearly wasn't dealt with properly. Yet roofers identified lack of flaunching in 30 secs of inspection this time. The leak will have been there from inception but became more apparent after very cold spell and lots of rain Several other neighbors with same or similar issues. Not sure how site manager ever signed these properties off. Definitely not 5 star house builders. Lots of other issues, from plumbing to garages boarded with cardboard but I draw the line at my house not being waterproof, potentially rotten roof joists, loft full of mould, water near electrics and my children not being able to sleep in their own beds. This is all in an executive house. Buyers beware! Owned previous homes built by wimpey and bovis and never ever felt the need to write a review like this and those houses were a fraction of the price! They'll possibly respond to this giving the impression they're dealing with it. Absolutely not fast enough Lioncourt! All it's done for the past 6 weeks is rain and get worse and we still have no idea when it's getting fixed, which is going to be a huge inconvenience in itself.
5/5
TrustpilotExcellent Service
We are in the process of buying one of your property’s Natalie Eaton has been brilliant from the start she is very helpful professional/ friendly nothing is to much trouble. Natalie is a credit to your company. Excellent service Thank you
5/5
TrustpilotHigh quality and service
Bought our new build from Lioncourt five years ago. They were prompt on the snagging, not that much needed to be done because it’s built to a good standard. They were recently very helpful in approving our plans for solar panels - thanks to Karen in particular.
5/5
TrustpilotA Vote of Thanks
A vote of thanks to Paul and the Customer Care Team for the recent advice and help provided with a couple of issues that arose recently. What makes this noteworthy is that we acquired the property 6 years ago!!
5/5
TrustpilotThe Green, Rushwick, Worcester
The whole purchasing 'journey' has been excellently managed by Natalie right from the very start, including coordinating the myriad of extras we asked for, and accommodating numerous visits to the house during the build. Her professional and friendly manner has been exemplary and reassured us at all stages ... thank you 😊
5/5
TrustpilotTotally satisfied with our new home
We have recently bought a Flat in Gloucester and we are totally satisfied with our Lioncourt Home. The build quality and design is excellent. Tracey in the Sales Team was brilliant. Professional, friendly and supportive throughout the purchase process. As you would expect since moving in December we have had one or two small snags but these have been quickly resolved, the Customer Care Team and on site staff have been outstanding.
5/5
TrustpilotLives up to 5 star reputation
I truly believe that Lioncourt is a five star builder. I have previously purchased new build properties, but Lioncourt has been the best for both build quality, design, and post sales customer service. I found that items, which would have been an extra in other building companies’ specifications, were standard fittings of quality with Lioncourt Homes. Better still, the plot I purchased was of a significant size compared to other new developments.
5/5
TrustpilotResiding of Hempsted village - Sam
As a resident of Hempstead in Gloucester living near the new development Priory Meadows by Lioncourt,I must say.. what a great site manager!! i think i remeber his name being george? , Very helpful with any questions I had and concerns regarding access. Very attentive on keeping the roads clean, plans for the future of the open space and keeping us Residents of Hempsted happy. Great company and fanstastic looking Homes!
5/5
TrustpilotSnagging - Simon is your chap!
Having bought from Lioncourt Homes, I have had to have a few jobs done, snagging wise, and these have in the main been carried out by Simon Billinge. He's super nice, courteous and gets the work done without any issue or problem. He always apologises for any hassle on my part.
5/5
TrustpilotOrchards Walk, Harvington
We had the pleasure of working with Julie at Orchards Walk in Harvington, and the entire sales and after-sales process was seamless. Lioncourt Homes have been fantastic throughout, and after living here for over a year, we’ve experienced no issues. We would highly recommend Lioncourt Homes to anyone considering purchasing a new build property.
5/5
TrustpilotI moved into a Lioncourt Home in 2018
I moved into a Lioncourt Home in 2017/2018 The service from start to finish was amazing with site sales and customer care. Mary in the affercare team is superb she is a great asset to the company. To this date, is always helpful and extremely kind. Thank you for making my first time buyer experience easy.
1/5
TrustpilotAvoid Lioncourt at all costs
Avoid Lioncourt at all costs. Moved into new property just over 2 years ago all seemed fine. Then after 6 months all the problems started. First of all water poring under glass panel around the bath and found out bath had only 2 legs actually touching the floor seal had gone from movement of bath. Then after a bit of rain the garden just floods kills all grass and doesn’t soak away for weeks and weeks on end. French drain put in and re turfed and hasn’t made a blind bit of difference. Still floods after tiniest bit of rain. Then half the radiators packed up through the winter Lioncourt were not willing to come out and fix. Then the main issue is every time shower is used water is getting in behind tiles and grout. Black mould under the whole length of the bath, plasterboard between bathroom and spare room is soaking wet with black mould in spare room also. Carpets damp floors damp and ceiling on ground floor is now getting damp. It’s obviously been leaking since I moved in and now they won’t do anything to help. Don’t answer my phone calls hardly reply to emails. They’re a complete bunch of cowboys. Do not buy from these developers you will have constant issues and they don’t want to know.
1/5
TrustpilotAvoid at all costs!!!!
Awful company, we have unfinished fencing around a balancing pond, for over a year (meant to protect the children living in our Cul-de-sac) our garden is appalling with no proper preparation of the soil before laying turf, onto clay soil full of stones and rubble, so be subsequently no longer have a lawn, but apparently that's our fault... even though virtually every single property has had the same issues and the gardens flood!The receptionist Karen, is useless, and never returns calls, always promising to be in contact but never calls back with a solution. The company they employ to do the maintenance, Ground Solutions, have no solutions at all! we hardly ever see them, there's weeds everywhere and they always leave a mess behind, particularly all over the cars, but they threaten us if someone drives on the grass.. I'm not sure what we are paying for there! We had mould, floods and blockages all in the first month, and a poorly ventilated loft with mould. The walls in the house are made of cardboard, I literally can't hang anything heavy on them. Honestly, I would avoid them at all costs if you can, I'm currently looking at my options to get the garden fixed, as they clearly have no intention of fixing their mess. Many other homeowners and tenants are having the same problems as us aswel, it's a disgrace tbh!
5/5
TrustpilotWe bought our home from Lioncourt 6…
We bought our home from Lioncourt 6 years ago, and have been very impressed. They were very helpful before and after we bought our house. But a recent issue showed how much they go above and beyond ! We had a faulty power socket that tripped the circuit and although they had no obligation to do anything (6 years after building the property) they sent out their customer service manager (a qualified electrician) to change it free of charge,
5/5
TrustpilotWe moved into a nearly new Lioncourt…
We moved into a nearly new Lioncourt property that was still under warranty. Lioncourt has dealt with our snagging issues very efficiently, and we would recommend a Lioncourt home based on the fantastic service they have provided.
5/5
TrustpilotWe bought a Lioncourt Home 1 year ago…
We bought a Lioncourt Home 1 year ago in Harvington Have to say we have had no problems, even the snags have been quickly sorted Simon the engineer has also been 1st class
5/5
TrustpilotVery happy at Orchard Walk Harvington
We have recently moved into our new Lioncourt home at Harvington. We are very happy with the whole experience with Lioncourt, from first viewing the house, through a difficult house sale process, with the completed house and with Lioncourt's customer care following our move.
5/5
TrustpilotThe customer focus from Lioncourt Homes…
The customer focus from Lioncourt Homes was very impressive. The Company builds a very impressive home and stayed with the customer making the journey easy. My experience was Priory Meadows.
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Tell us what you need and we'll put you in touch. Lioncourt Homes Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
