Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Trustpilot

I have dealt with Danielle Thompson for…

I have dealt with Danielle Thompson for a few years now and she is always very professional, knowledgable and willing to go the extra mile. I would highly recommend using her if you are a landlord.

Matt · 16 May 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. This is my first time using Butter john Bee and i am very happy with the customer service and especially Sean who is very professional and proactive at work. The tenant was found quickly and efficiently.

Rabi · 16 July 2019

★★★★★ 5/5

Trustpilot

Great service so far

Great service so far, hoping to build a long relationship with bjb. Natalie Tunnicliffe has been great today

Customer · 16 March 2023

★★★★★ 5/5

Google

I have had a difficult situation with a previous agent and have moved my business to BJB. I have been dealing with Abigail Iliff, who has restored my confidence, she is extremely efficient, and very prompt with dealing with issues ,including a number of out of hours communications. I am very satisfied with my introduction to BJB.

Andrew · 18 November 2023

★★★★★ 1/5

Trustpilot

Butters John bee is good when you get…

Butters John bee is good when you get your property but they don’t do any repairs they fob you off saying they need the landlord permission to carry out work they do a check in inventory and when you move out they do a checkout inventory they put things on the check out inventory that wasn’t on the check in inventory they will do anything to keep your deposit I lived in a house that was full of mold for 3 years But they charged me £180 for cleaning when I moved out this is the stoke on trent branch butters John bee is a straight up scummy scamming company!!!

T · 24 April 2021

★★★★★ 5/5

Trustpilot

Lucy was a lovely young lady who made…

Lucy was a lovely young lady who made my new into my new property so easy! She was right at the end of the phone with any questions I had. Very happy and love my new home!

Sam · 31 October 2019

★★★★★ 1/5

Trustpilot

I would Question anybody putting their…

I would Question anybody putting their house up for sale with these.They have not got the House seller's best interest.Arranged a viewing at 17.30, Me and the wife turned up 7 minutes late due to traffic. No Agent. Texted the Agent today to tell her of my disappointment said she left at 1740 (lie)said somebody tried to ring us (lie) Funny that as she had our phone number ??

Curt · 23 November 2022

★★★★★ 5/5

Trustpilot

Thank you so much Lucy!

Thank you so much Lucy!Lucy was always ready to help also when the office wasn't open.Everyone was very helpful and the process wasn't too long. They keep their word.I can only say just a sincere thank you.

Private · 12 October 2019

★★★★★ 5/5

Trustpilot

Natalie Tunnicliffe - property manager

Natalie is the only reason I am not cancelling my contract with BJB for 2021. She is an excellent communicator and very efficient and BJB need more staff like Natalie, as communication has often been severely lacking in the past. I understand it is a very busy and strange time...so well done Natalie and the team for keeping things afloat. Thank you, Joanna - Landlord

Joanna · 7 January 2021

★★★★★ 5/5

Trustpilot

Excellent service was delivered from…

Excellent service was delivered from members of staff to help ensure our journey was as easy as possible going through the renting process. Questions were answered honestly and professionally and staff communicated well with myself at all times.

Samara · 22 February 2019

★★★★★ 5/5

Trustpilot

Staff have been helpful from the start

Staff have been helpful from the start, always getting back to me in a timely fashion and answering my query's, specific thanks to Chelsea for taking me round the property and Lydia for sorting everything else!

Phil · 23 January 2020

★★★★★ 1/5

Trustpilot

Don’t use the Crewe Office

I have bought and sold 16 houses and have never come across such incompetence as this Crewe estate agents. We are 48 hours from completing on a property they are selling and no one will speak to me. We haven’t even exchanged contracts as the vendors solicitors will not return calls. It is up to the estate agents to chase Solicitors and vendors and keep purchasers informed and not ignore them. I will take further action against them.

P · 2 August 2021

★★★★★ 5/5

Google

Olivia was very bubbly and helpful while looking around. Very friendly face and smiley.

Callum · 16 June 2023

★★★★★ 1/5

Trustpilot

It is the worst state affect I came…

It is the worst state agent I came across or heard offThey will rip you offNever responded to my queries (phone calls, messages and visits) with actions except very little and after you suffer a lotProperty was not as advertisedThey did not fix hot water leak and I paid £700 extra in my bill until I insisted on them fixing the issuesProvided several false claims of damages to the property and claimed damages for faulty items that were not in the property and I had to fight with them for long time until we ended up in charging me >£500 for claim that the property was not cleaned when I left which was a false accusationI am going to contact the ombudsman suing them for fraud and false accusations and causing lots of stress to usIf I can file a case I will do but I will ask a solicitor firstDon’t use this state agent They will rip you off

Emad · 8 May 2024

★★★★★ 5/5

Trustpilot

Thanks to Butters Carlo Marchionne

My many thanks to everyone at butters John bee, for the most fantastic service I received from start to finish of my house sale. Maxine Parton was absolutely brilliant and so professional throughout, thanks again Carlo Marchionne.

Carlo · 2 June 2019

★★★★★ 1/5

Trustpilot

unable to get hold of staff to talk…

unable to get hold of staff to talk about issues or late rent. you can ring 10 times and no one answer. lots of good staff left the company.

Hossam · 3 February 2026

★★★★★ 5/5

Trustpilot

Carol Yearsley

I work along side carol Yearsley as a roofing contractor for butters John bee as I do for a lot of other estate agents but out of everyone Carol is the most effective person of getting back to me and always sending the correct information I need to price and then complete a job excellent to work along side and definitely an asset to butters 👍

Lee · 9 July 2020

★★★★★ 5/5

Trustpilot

Big thank you to Liz Thompson and her…

Big thank you to Liz Thompson and her amazing team in property management - since taking on our properties, nothing has been too much trouble - keep up the good work, Liz & Co!

Clare · 23 June 2020

★★★★★ 5/5

Trustpilot

I am selling my house with Madison…

I am selling my house with Madison Emery-Hyson, she has been a god send! The amount of running around and hassle she had to put up with from my housing association was ridiculous and I can guarantee that she needs a pay rise!!!!!!!!!!! She constantly kept me up to date and would email me (what seemed to be) out of her normal work hours and it was always a pleasure to chat to her.

Tracy · 8 February 2022

★★★★★ 4/5

Trustpilot

Good Experience

Good Experience, special thanks to Chelsea for arranging a video call for the viewing as we could not be there at the Property. Also, the whole process of completing the forms online has been quite smooth

Zeeshan · 30 July 2019

★★★★★ 5/5

Google

Once we found the property in Trentham to rent, Olivia at butters john bee was very professional guiding us through the process, explaining everything clearly and replying promptly to any queries, as someone who hasn't rented for many years it was reassuring to be in such capable hands as the rental landscape has changed a lot.

John · 26 April 2025

★★★★★ 5/5

Trustpilot

I have just recently used BJB to obtain Tenants

I have just recently used BJB to obtain me Tenants for 2 of my properties. Jenna from BJB Winsford was brilliant and found me the Tenants quickly and handled everything in a professional manner.Well done.

John · 29 November 2019

★★★★★ 1/5

Trustpilot

The most disgusting agency

This is the most untrustworthy and ridiculous company I have ever seen. I used BJB Crewe branch. Before handing it over to them, I was told that I needed to sell my property as soon as possible, otherwise I would use part exchange, they said please give them a chance and can stop the selling anytime when you need. When we saw the advertisement for my house appearing on the website, it lacked many of the advantages of the property, and the photos were incomplete. I needed to be reminded to add more to make the advertisement more attractive.Since a long time , no one has come to view the property, then I informed BJB that I wanted to take the property off the market for part exchange, at this time, they tell me there are two viewing appointments on her hand and arranged a couple to come very quick. Is this really a coincidence?However, when the couple come, they kindly told us that they had prepared to view the property a long time ago, but no one made arrangements. BJB did not fully assist me in selling my property, so I asked BJB to stop the selling and remove my property from all web pages immediately.Then BJB’s agent began not to answer calls, messages and emails, which affected my property’s inability to conduct part exchanges. Therefore, the quotation was lowered, and it was not resolved until I complained to the head office.At the end they also lied that they had brought four guests to viewing the property. If any of them buy my property, we will still have to give them a commission. They can do anything just for money,they do nothing but want to get everything, I would like to appeal to everyone not to use this company, this is the worst decision in life.

Chris · 19 April 2024

★★★★★ 5/5

Trustpilot

I would highly recommend butters John…

I would highly recommend butters John bee winsford, Tresa Harris is absolutely fantastic, very pleasant, professional, and very responsive, I will be using this branch in the future.

Vinny · 18 September 2021