Belvoir Newcastle Central reviews

★★★★★ 5/5

Google

Really great and friendly service from all the staff at Belvoir. Flat was no sooner advertised than an excellent tenant found and in place. Can’t praise their service enough, my thanks to all.

Eric · 17 April 2023

★★★★★ 1/5

Google

Deplorable customer service. Ignoring the tenant requests. Neglecting maintenance and repair. Upon leaving the property, they sent the checkout list, which informed me everything was in good condition and clean. Still, I was then charged a deduction from the deposit for cleaning. Contradiction A lack of understanding and unprofessionalism from the Belvoir team caused an inferior opinion of the company as a whole and ruined the company's reputation. I will not be using it again and strongly recommend avoiding

IMAN · 29 May 2023

★★★★★ 1/5

Google

On behalf of my partner who rented the property. Would be zero stars if I could. Absolutely horrendous company! Really look at the property you are renting because they will hide issues. The damp that appeared was absolutely horrendous and tried over and over again to get maintenance to come out but never got a response. The roof clearly had damage (from the storm) and there was water leaking down walls in 3 of the rooms. Several emails were sent and ignored every time. Bedroom window was broken when moved in and was the only window in the bedroom and were ignored consistently and never fixed. The front door lock didn't work and only had a latch, again never fixed. One day we were in the flat and an agent let themselves in with a key didn't introduce herself or even acknowledge she what she had done. She dropped off a carbon monoxide box that apparently was needed because the one on the wall didn't work. Lived there for 12 months without a working one! Again emailed rang and rang and no response. They also tried to withhold deposit because of a mark on the oven that was there previously because they couldn't find a single other fault. Despicable company DO NOT RENT FROM THEM.

Caitlin · 17 April 2023

★★★★★ 5/5

Google

I just wanted to take a moment to praise Graham for his fantastic work yesterday, Hannah and I are over the moon. Not only did he manage to locate and fix an internal underground burst pipe, he also left the place how he found it. He then ensured the boiler and every radiator was fully working and stable before leaving. It’s extremely rare to find workers who place the same level of care in the clean up as the actual repair itself but Graham did that. We can’t recommend him enough.

Anton · 17 April 2023

★★★★★ 5/5

Google

Couldn’t recommend enough have been with Belvoir for 2 years now we recently explained we wanted to move to a new property they had us moved with in a month to our dream home, Answered all our questions and dealt with us one to one to make sure everything was perfect for our move in date, Bev and Seren are always hands on when we have a query or something wrong and happy to help us as soon as possible, Couldn’t be anymore grateful

Naomi · 17 April 2023

★★★★★ 5/5

Direct reviews

Excellent service .I recently required help with a tenant. Lorraine and the team at the Newcastle office went above and beyond in resolving this issue for myself and my tenant. I couldn???t have wished for a better outcome. A very big thanks to all.

Michael · 17 June 2021

★★★★★ 5/5

Facebook

Howard and his team are extremely reliable, knowledgeable and helpful . It is a pleasure to deal with this company and I cannot recommend them highly enough. Your calls will be returned, your questions answered and always with a friendly courteous member of staff. A first class company with a first class service.

Gary · 9 November 2016

★★★★★ 5/5

Google

I have been a tenant with Belvoir for a few years now and can honestly say that the staff at the Chillingham Road branch are excellent Extremely helpful and very polite and go the extra mile to help you whatever the problem is or,if it is a simple question you need to ask

Keith · 20 May 2024

★★★★★ 4/5

Google

Had some issues with the property but to be fair to the letting agent they have been able to get these issues sorted, which isn’t always the case from all letting agents.

Chris · 5 February 2025

★★★★★ 1/5

Google

Wouldn't even rate them 1 star. They are a nightmare. Cause stress and anxiety i cant wait till we get out of our property to never have to deal with the incompetent staff again! DO NOT USE THE CHILLINGHAM RD BRANCH. IVE EVEN HAD TO THREATEN THEM WITH TRADING STANDARDS.

Samii · 16 April 2024

★★★★★ 5/5

Google

From a Long time Landlord Hearing the news that renting and house sales can now restart, I thought it an opportune time to email to thank you and your staff a) the offer of rent insurance for those landlords who had not already taken it out and b) for all the emails giving detailed information about legal etc changes etc. The offer of rent insurance, though not needed, as you know we already had it in place, seemed to me to be very 'fair' and generous spirited From our point of view the work you do on our behalf linked to our properties has carried on seemlessly. It's as if COVID-19 has not been seen in the North East, though in reality that's absolutely not the case. There must have been a lot of behind the scenes work going on to achieve this and I hope for you, your staff things get back on track so life can return a little more to normal. Some, maybe many, changes that have come about may well stay in place for the foreseeable future, maybe forever, such as more staff working from home.PositiveResponsiveness

Howard · 1 January 2021

★★★★★ 1/5

allAgents

FACTS

Extremely poor customer service. I was left without a toilet for over 2 weeks due to a blockage and flood (a blocked pipe within the building) I had to foot the bill for a carpet clean to remove the stain and smell. Upon leaving the apartment I was then charged for damages and cleaning 3 months later. A lack of understanding from the team at Belvoir resulted in a very poor opinion of the company as a whole. I will not be using again. Avoid!

Craig · 13 November 2020

★★★★★ 5/5

Google

Everyone I spoke to was kind and helpful, very understanding about how stressful finding a student house can be! Had the most contact with Lorraine who was especially helpful. Great at communication :)

Morgan · 7 December 2024

★★★★★ 5/5

Google

I have been using the Chillingham Road branch of Belvoir Lettings for several years and let two properties through them. The friendly team are very professional and provide a first class service. They are very knowledgeable on the local area and always willing to give advice and help resolve any problem no matter how big or small. They are my lettings agency of choice and I have no hesitation in recommending them.

Mike · 1 January 2022

★★★★★ 5/5

allAgents

Extremely helpful and

Extremely helpful and friendly staff, always at hand to solve any queries or issues I had. Very reliable and would not hesitate to recommend Howard and the team in future.

Caryn · 24 May 2020

★★★★★ 1/5

allAgents

Where to begin. Three and

Where to begin. Three and a half years ago we moved in and requested a 6 month fixed term contract, Belvoir disputed saying the Landlord wouldn't accept anything less than 12 months. The day we signed the contract they placed 6 months on the contract so we signed. Days later we kept getting emails asking us to sign a new contract due to "their mistake" and that they didn't want to offend the Landlord. I wonder what the reaction would have been if we asked to sign a new contract? So I suggested we'd sign a new one if they added a clause where THEY would find replacements if we chose to leave before 12 months. They sent us new contracts with extra stipulations we never agreed to, stating we would have to pay extra admin fees amongst others if we chose to leave before the year, so we never signed the new contract. So now we have moved out and yes, they are trying to charge us for new sofas and chairs, even though when we moved in both sofas looked like they had been assaulted by a grizzly bear!! There are other general wear and tear aspects they've tried to bill us for, such as grouting, so I guess it's best to never bath or shower in any of their properties. The dampness in my room? Never dealt with. It's quite OBVIOUS from the comments that they serve to bend over backwards for Landlords but would sell out their tenants. It's a shame, because the property my flatmate and I stayed in was really nice and well located. I would honestly rather live under a bridge than rent with these scammers.

Nick · 22 January 2019

★★★★★ 1/5

Google

As so many others have said - avoid this letting agency at all costs! Very telling that their responses to the many negative reviews are often 'we don't have a record of you' or 'we weren't responsible for that'. We have had so many issues over the year and a half we rented through them (and since!) from ignored emails to their not refunding our rent (after we paid for a month and ended up moving out a week later when a new tenant was found). We moved out on the 28th May 2018 and still (28th August 2018 at the time of writing), after multiple emails and calls and two official complaints, have not heard from them regarding getting our deposit back. We had to tell them we had escalated the situation (reported them to an ombudsman, unfortunately the wrong one) before we got even a portion of our money back from our overpaid rent. We still haven't received the full amount back. We never received our checkout documents as promised. Unsurprising, as our inventory wasn't completed until 3 weeks after we moved in, with a 'sorry it was so delayed'. We were told by the manager that our first formal complaint (submitted 26th July) would be responded to in full within 15 working days and then never heard from her again. Our property had endless damp and mold issues, and we were told again and again to 'just wipe it with bleach'. When eventually they did do something about it, the new paint then started peeling away. We also had a dresser broken in the flat for the entire time we lived there, despite reporting it every time they did an inspection, and it took 7 weeks for our bath to be replaced after a crack appeared in the bottom of the bathtub (we taped up the crack and hoped it wasn't leaking). Speaking of inspections, we waited in all day countless times for scheduled visits (arranged by them!) only for no-one to turn up. I would call after the period in which they were due to arrive to then be told they weren't coming after all. When someone was supposed to come to take pictures of the flat, for advertisement to re-let it, they didn't show up all three times they arranged to! This was after paying a £390 re-letting fee, so we could leave our contract early. This is only some of what I included in my formal complaint! Ironically, they said they could not honour the part of our original contract that said it became a rolling contract after 1 year because I was a student (and presumably therefore unreliable...!) which lead to our having to pay the relet fee after the first year to start another contract, and then pay the fee to get out again. Needless to say, I strongly recommend avoiding this letting agents. I now know which ombudsman monitors them and will be taking the matter up with them, since we have tried to communicate reasonably for 3 months to get our money back, or to even get a suitable response, with no success. I recommend that anyone else who has had these kind of issues do the same, as the mistreatment of tenants really seems to be widespread with them.

Em · 2 January 2019

★★★★★ 5/5

Google

I have dealt with Belvoir for a few years now and always found them to be very professional. The staff are always friendly and polite. Any queries have always been dealt with very quickly with great communication. I would highly recommend.

Garreth · 17 May 2024

★★★★★ 1/5

Facebook

I do not recommend this agency. At all. Do not use it. When repairs have been needed, they only for in touch with us 3 months later regarding the agency. Every time I have rang directly people have been telling us different things, and lied in a couple of occasions. Breach of contract when we handed the keys back in, and the staff has been pretty useless at sorting things out. DO NOT use them. They are a joke of an agency.

Thomas · 13 June 2018

★★★★★ 1/5

Google

WORST LETTING AGENT IN THE COUNTRY. AVOID AT ALL COST! TERRIBLE SERVICE! TERRIBLE TREATMENT OF CLIENTS! TERRIBLE COMMUNICATION! The team at Belvoir are the worst company I've ever had the displeasure of dealing with, 1 star is definitely too much. They provided me with a completely sub standard flat in Newcastle for £625 a month, the flat was covered in mould throughout, I had no hot water or heating for well over a month, the washing machine broke on numerous occasions and flooded the kitchen floor leaving me with a mess to clean up, thus adding to my already stressful and busy lifestyle all of which was 'my responsibility' additionally they put you in a catch 22 situation and inform you that you are not permitted to carry out certain tasks, then upon leaving the property charge you for this. A working example would be the fact I was not permitted to paint the walls as I would have been landed with a charge for doing so, but upon leaving the property I was charged a fee for the painting of the walls, even though the walls were damp and covered in mould. The customer service this company provides is completely sub standard and that would be being nice. Considering the extortionate prices they charge for their awful properties, you'd expect some light at the end of the tunnel, but no, there is but only poor value for money on every aspect of their letting abilities. The team at Belvoir (and even the Director of the company!) will do everything in their power to be as awkward as possible to make your let as displeasurable as possible and ensure that you're never happy with the property you are paying for and residing in. The blame will always be relayed to someone else, including yourself at a last resort! Just as long as it is not Belvoir who is in the blame they really don't care, even if that means lying. If you're a student wanting to rent a property with Belvoir, from experience, I strongly urge you to reconsider and look elsewhere! You'll be treat with little to no respect and will get 0 value for money and be left with ridiculous reasons in which they wish to claim for damage or reasons to take money from your deposit. If you're looking for a letting agent who will never accept responsibility for any problems that occur and will either ignore your request to resolve them or just laugh and try and shrug the serious problems off then Belvoir are the company for you! If you are reading this, it may seem over the top and as though I am someone who complains and does this a lot. However, it's simply the first and most honest review of a terrible company I have ever created.

Daniel · 2 January 2018

★★★★★ 1/5

Google

Do NOT use this estate agent. Doesn't matter if you have found the perfect flat, it will never be worth the distress and hassle they will cause you. Been with them twice (didn't know how bad they were until after we signed for the second flat) and I deeply regret it. They will take your money, make countless mistakes and promises they never keep and then blame you. Horrible. UPDATE: they want to blame the landlord. However we never had a problem with him during the tenancy, he was great. Our problems were when we left and we had to deal with Belvoir! Shame on them for passing the blame!

Harriet · 2 January 2018

★★★★★ 1/5

Google

We had a terrible experience with them. They were extremely rude and unprofessional. They would never respond to email. The manager was always on 'leave' and never available when we had issues. They sent prospective tenants to our house without any notice while we were still trying to negotiate extending our contract. They refused to put us in touch with the landlord. We had a horrible one year with them and at the end they deducted 75 quid for a light bulb clean They don't even deserve the one star.

Pre · 2 January 2018

★★★★★ 1/5

Google

DO NOT USE THIS ESTATE AGENT!!!!!!!!! The worst company I have ever dealt with by a long way - Customer service skills are non-existing and I feel 1 star is far too high. My washing machine broke and they failed to turn up 3 times for the engineer leaving me without a washing machine for 6 weeks, considering this was the only appliance the apartment came with as well. Then when questioned this they replied by saying 'we think 6 weeks is a reasonable timescale' with no apology. Then upon leaving the property they attempt to charge you all sorts from the bond. £25 to cover a pin hole in the wall which hung a plate, £60 for a full clean when it already had one and tried claiming for carpets etc. The apartment was left in a better state than we moved in. Avoid this estate agents at all cost!! I have dealt with many a company but non this bad

Andrew · 2 January 2018

★★★★★ 1/5

allAgents

WORST LETTING AGENT IN THE

WORST LETTING AGENT IN THE COUNTRY. AVOID AT ALL COST! TERRIBLE SERVICE! TERRIBLE TREATMENT OF CLIENTS! TERRIBLE COMMUNICATION! The team at Belvoir are the worst company I've ever had the displeasure of dealing with, 1 star is definitely too much. They provided me with a completely sub standard flat in Newcastle for £625 a month, the flat was covered in mould throughout, I had no hot water or heating for well over a month, the washing machine broke on numerous occasions and flooded the kitchen floor leaving me with a mess to clean up, thus adding to my already stressful and busy lifestyle all of which was 'my responsibility' additionally they put you in a catch 22 situation and inform you that you are not permitted to carry out certain tasks, then upon leaving the property charge you for this. A working example would be the fact I was not permitted to paint the walls as I would have been landed with a charge for doing so, but upon leaving the property I was charged a fee for the painting of the walls, even though the walls were damp and covered in mould. The customer service this company provides is completely sub standard and that would be being nice. Considering the extortionate prices they charge for their awful properties, you'd expect some light at the end of the tunnel, but no, there is but only poor value for money on every aspect of their letting abilities. The team at Belvoir (and even the Director of the company!) will do everything in their power to be as awkward as possible to make your let as displeasurable as possible and ensure that you're never happy with the property you are paying for and residing in. The blame will always be relayed to someone else, including yourself at a last resort! Just as long as it is not Belvoir who is in the blame they really don't care, even if that means lying. If you're a student wanting to rent a property with Belvoir, from experience, I strongly urge you to reconsider and look elsewhere! You'll be treat with little to no respect and will get 0 value for money and be left with ridiculous reasons in which they wish to claim for damage or reasons to take money from your deposit. If you're looking for a letting agent who will never accept responsibility for any problems that occur and will either ignore your request to resolve them or just laugh and try and shrug the serious problems off then Belvoir are the company for you! If you are reading this, it may seem over the top and as though I am someone who complains and does this a lot. However, it's simply the first and most honest review of a terrible company I have ever created. Once again I urge you never to use this company I can guarentee displeasure

Daniel1993 · 8 September 2017