Belvoir Newcastle Central reviews

★★★★★ 1/5

Google

The most unprofessional place. They will lie and scheme to get you to rent a place and that is unsafe to live in. The property had illegal electrics that had not been changed for 30 years and they were so unsafe, we were told by an electrician that he was supprised it hadn’t caused a fire. House was filthy and was told it would be cleaned, it wasn’t. Thick of mould which was hidden and painted over before I moved in. Staff lie to you and will not care as long as they get someone to rent it. No morals Avoid!

Louise · 4 December 2024

★★★★★ 5/5

Google

I have been letting our flat through Lorraine and the team at Belvoir Newcastle Central office for over 5 years and they have always been a pleasure to deal with. Last week I approached Lorraine for some advice in relation to concerns my wife and I had about continuing to let. Lorraine took the time to listen, was considered, candid and most importantly informative in, her responses, reassuring me in an unbiased and objective way on the issues I raised. If you're thinking of letting or indeed renting a property in the Newcastle Central area, I can't recommend Lorraine and her team highly enough.

BOB · 18 November 2024

★★★★★ 5/5

Google

The Motivo complex is a wonderful place to live, thanks to Belvoir Lettings, and the staff who work there, especially Bev. They were so helpful during the process of moving in, and very professional in sorting things out, making our move very smooth and pleasant. Keep up the good work Belvoir !

Abdulhadi · 27 September 2025

★★★★★ 5/5

Google

The customer service at this company has massively exceeded my expectations! The staff (especially Bev) have been so helpful and understanding of my situation trying to move flat in time of my current tenancy agreement. I will forever be grateful for how quick everything was completed and especially how lovely the staff are. I couldn’t have asked for an easier first time renting experience as the staff went above and beyond to get me into my new flat in time! Bev took extra time explaining everything to me and kept me up to date with the full progress to keep my mind at ease! I want to say a massive thank you to Bev and the team for putting up with my spam calls and worrying! I can’t say thank you enough!

Emma · 24 March 2024

★★★★★ 5/5

Google

Bev and Lorraine were both lovely! No problems and all issues were dealt with in a timely and professional manner, thanks again. All deposit returned aswell, which is very much appreciated when we spent so long cleaning. Would recommend to professionals looking for accommodation in Newcastle/ Gateshead. Nat and Carter 45 Colombo Square

Nat · 18 November 2024

★★★★★ 2/5

Google

Adding a worded review to answer the below comment to my initial 2 star review. I wont show up on your system as I believe I never got that far. I enquired via telephone about viewing a rental property back in August. I was told the advertised property was not ready yet and that I needed to submit an online request via your website to receive a call back to discuss a viewing, so I did... I never got a call back. Dealing with multiple estate agents during a time when I unexpectantly needed to source a new rental property was frustrating enough, but a complete lack of care with enquiries and a standard reply instructing me to submit an online enquiry - even though I'm speaking to someone either face-to-face or over the phone - seems to be a common thing, hence my 2 star review in this instance because at least someone did answer the phone, just a shame it all fell apart after that.

Wes · 24 March 2024

★★★★★ 5/5

Google

It was a real pleasure to rent a house like this while Durham was studying. The rooms are very spacious, and each room has very sunny Windows. It's also a great location, very close to the centre of Durham, 3 minutes walk away. The neighborhood is so friendly that it's a great place to live. The person in charge of the apartment is a very responsible lady, who is very efficient and patient to deal with problems. I recommend this company and this apartment very much.PositiveResponsiveness, Quality, Professionalism, Value

Wang · 29 May 2022

★★★★★ 5/5

Google

I have been letting our flat through Lorraine and the team at Belvoir Newcastle Central office for over 5 years and they have always been a pleasure to deal with. Last week I approached Lorraine for some advice in relation to concerns my … More

BOB · 4 September 2024

★★★★★ 1/5

Google

EVERY NEGATIVE COMMENT IN THE REVIEWS ARE TRUE. The moment that tenancy agreement is signed they're unprofessional and don't care at all. I can only recall one thing they did without delay and correctly during our tenancy. When we moved in, the majority of stuff in the flat was either cracked, scratched or broken (including the boiler, washing machine and dish washer), half of which they hid from us during the viewing. Trying to get repairs is a joke (you will require many of them as any repairs they actually do carry out are temporary fixes). If you don't have the willingness to persistently call them and basically tell them how to do their job correctly and fairly every single month, you don't stand a chance. Who doesn't love wasting hours of their day calling their letting agent about persistant issues within the property they're having to live in. They over charge for everything with regards to the deposit. When we asked for an invoice for their 'professional' cleaning service that they persuade you to do that cost £300+(you guessed it, it was almost double the original quote they gave us), they sent us a Microsoft Word mock up of an invoice 2 hours later with an address, phone number and company all of which didn't exist. Emails were then ignored and when I called up to query the invoice, the negotiation officer was rude and combatative. And if all that wasn't enough, just a few weeks ago we were copied into an email detailing all the private information of a current tenant, therefore breaching GDPR. Special mention to the one person that actually did her job well and was proffesional, I wish I could remember her name. I recommend she leaves to join a company that actually respects the job they are paid to do and their tenants. The one thing I can thank Belvoir for is for sending an email out reminding me to leave a review. Much appreciated.NegativeResponsiveness, Quality, Professionalism

Matthew · 7 July 2021

★★★★★ 5/5

Google

First time renting again in over ten years which was quite daunting. Bev and the team at Belvoir have been really responsive and helpful throughout the whole process. They got back to me immediately upon first finding the rental property on Rightmove. They got back to me about.2 days faster than any other letting agency might I add! Since that first step they have made the whole process really simple and easy for me, always quick to answer any questions or concerns. The team is really friendly and approachable too. I am settling in nicely and can't thank them enough for their fast and efficient help.

Wayne · 29 May 2021

★★★★★ 5/5

Google

Bev and Lorraine were both lovely! No problems and all issues were dealt with in a timely and professional manner, thanks again. All deposit returned aswell, which is very much appreciated when we spent so … More

Nat · 4 October 2024

★★★★★ 1/5

Google

I had a terrible experience with this agency and I strongly advise anyone to stay away from them. … More

Ebi · 24 October 2025

★★★★★ 1/5

Google

TAKE YOUR MONEY AND LEAVE YOU HANGING! -Costumer service appalling, been repeatedly hung up on the phone when trying to discuss issues with property. -Emailed on day one to request small issues be fixed, one of several issues were eventually fixed. One issue which wasn't fixed was the living room door, this eventually resulted in myself and flatmate being locked in the living room when the door handle became unusable. -Waited almost a month for the referencing to be checked before I was told 100% that I had secured the rental. -Being charged for a replacement carpet even though the damage was there when I moved in and was mentioned to them when the inventory was signed. -Inventory was issues 11 days after moving in -Inventory was incorrect, stating kitchen needed painting but when we moved out all of a sudden they claimed it was freshly painted when we moved in. -The deposit has been disputed for weeks now before going to DPS, with blatant lies being told on their part. -Have not been allowed to see the checkout report. And finally I was accused of purposely sitting on the sofa rubbing my feet on the carpet in order to damage it... NO STARS IS NOT AN OPTION! *Update- Upon disputing the charges given on moving out, the DPS (Deposit Protection Service) judged the majority of their ridiculous claims to be false and our deposits were returned.

Adam · 2 January 2018

★★★★★ 5/5

Google

Its been a pleasant experience here. Everything is fast, Professional and the team is always ready to help, responds to email fast and really just make moving into my new place a breeze. I highly recommend Belvoir Newcastle.

Onyinye · 16 April 2024

★★★★★ 5/5

Direct reviews

I am a landlord and have been using Belvoir Newcastle Central as my letting agency for over a decade. They have a knack of always finding me good tenants. Bev and her team provide a great service and are always able to resolve any issues.

Mike · 20 September 2023

★★★★★ 5/5

Google

I have been very impressed with the professionalism and responsiveness of the Belvior team ... especially Howard and Lorraine in Newcaslte Central. They have expertly dealt with some very tricky procedural and legal issues recently. Their attention to detail, timeliness and personal approach have been exceptionally good. I would have no hesitation in recommending them to others.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 1 January 2022

★★★★★ 5/5

Google

Bev, Lorraine and the team have been great during my tenure at a property managed by Belvoir - friendly, approachable and professional.

Lilian · 8 October 2024

★★★★★ 5/5

allAgents

Excellent

Belvoir Newcastle central have provided a high quality service whilst I have been living in a rented property for the past 12 months. Lorraine, Sarah, Howard and the team have been excellent with all communications and any maintenance issues I have had were addressed promptly and to a high standard due to the efficient web system. Would recommend this agent to future tenants in Newcastle!

Laura · 23 May 2020

★★★★★ 1/5

Google

I am a landlord that used them for letting my flat. Belvoir Chillingham Road branch do not respond to simple e - mails or telephone calls and cannot even manage the basics of very simple administration. They are completely shambolic and do not bother handing over any money to them for managing your property. They accidentally held on to my flat keys for ten years! They did not respond when I asked them to release the tenants deposit! They disregarded my rights for GDPR! The remaining reviews are telling of how they treat tenants is the same themes occur over and over again....Shambollic service.....

Janine · 5 December 2023

★★★★★ 5/5

Google

Belvoir Lettings ( Newcastle ) have been looking after our property management requirements for a very long time and the service has been excellent in every way. Interim property inspections, tenant referencing, general property maintenance, Even issues which would be outside their remit, they offer assistance whenever possible. Most professional in every way. and landlords( clients ) interest to the fore at all times ) John Place.

John · 4 July 2024

★★★★★ 5/5

Google

I moved from another agent to Belvoir because it is a smaller agnecy and I can speak to the person who knows my tenant and my property. There is continuity. Belvoir has been very good at dealing with a long standing issue of leaks from an upstairs property - always difficult to resolve when the individual causing the problem will not engage.

Annette · 2 January 2017

★★★★★ 5/5

Google

Found the people with whom we deal with at Belvoir Newcastle Central good to deal with. As we are distant landlords and on different time zones making sure we are kept in the picture is even more important. Happy with their service and can recommend Lorraine and her staff.PositiveResponsiveness

Stefan · 1 January 2022

★★★★★ 5/5

Direct reviews

First class service from Bev Dack at Newcastle Central. Our tenant gave notice to leave; on the same day Bev had me a new tenant in place. Forward thinking from someone using their initiative, a big thank you to Bev and Belvoir.

Davee · 24 June 2022

★★★★★ 4/5

Google

Just wanted to highlight the work of Bev Dack and Lorraine King. We had numerous outside factors that affected our move into our new flat but they both went above and beyond to make sure we had somewhere temporary to stay and that our move went as swiftly as possible including even helping me move my stuff across.

Holly · 8 September 2024