Belvoir Newbury reviews

★★★★★ 5/5

Google

We had such a positive and optimistic experience with Tim! Living in another country made it essential for us to ask him for help on the things that the owner would normally do, but Tim was always ready with suggestions and even organising the help we needed. Thank you so much! Would recommend you with confidence. Yvonne and Hein Buhrmann

Yvonne · 21 September 2025

★★★★★ 5/5

Google

We sold our property through Belvoir and we’d make the same choice again. Due to long and painful chains that kept falling apart (nothing to do with Belvoir!) the whole process took over three years and Tim and Anne-Marie had to market our property 4 times. Each time, they were responsive, very professional, and found us a buyer quickly. Tim was also completely understanding when we took a break after our third loss, gave us some good advise for how to go back to market a 4th time and the whole team were lovely to deal with. Wouldn’t hesitate to recommend to a friend.

Immy · 6 May 2024

★★★★★ 5/5

Google

Myself and my partner have just purchased and sold a property with Belvoir Newbury. From start to finish, Tim was fantastic. He went above and beyond for us for just under 6 months. Tim made everything happen so quickly and efficiently, and our property sold very quickly due to his expertise. We would also like to mention Annemarie, who did much of the background work for us and was always there to answer any queries we had. We will always be grateful to Belvoir for helping us secure our dream home and would recommend them to anyone thinking of selling their property. Thank you!

Millie · 31 March 2024

★★★★★ 5/5

Google

I've used Belvoir for a number of years to manage a letting house for me and always had always been impressed with the professional friendly staff, so decided to use them for selling the property. I was delighted with everything from start to finish. Tim was brilliant in explaining the process and I was even more so impressed to see the quality of the brochures and final photos for advertising. Ann Marie was particularly wonderful at keeping me updated and in the loop. They made the whole situation alot less stressful. Would highly recommend!

Layla · 2 April 2023

★★★★★ 5/5

Google

I have been associated with Belvoir for 3 years + and I would recommend them as one of the best letting agency in Newbury. Tracy helped me throughout the process and was very prompt with her response and provided us solutions when things were broken. I would thank you for them for the service and recommend people who are shifting to Newbury, this is the go to letting agency.

NIRAJ · 1 January 2024

★★★★★ 5/5

Google

Well what a smooth and well oiled professional company Belvoir are. I met Helen for a viewing back in August. She was so professional with a fab sense of humour. We had regular calls to check that everything was going to plan and she was there to help, guide and give me confidence in my new experience of becoming a tenant. I have now moved into my rented property (night 3) and everything is just as it should be. I picked up the keys from Tracey, who was equally as professional, and she went through the initial checking procedures with me and explained everything clearly. I would definitely recommend Belvoir Newbury. My experience has been a definite 5 star ⭐️ experience.

Clair · 1 January 2023

★★★★★ 5/5

Google

Tim and the team have been excellent. I became and accidental landlord and they really took care of me. I have been very happy with the service and communication. Things come up, of course but the Belvoir team are always very solutions focused and helpful. Highly recommend Belvoir Newbury, thank you!

Kevin · 1 September 2025

★★★★★ 5/5

Google

Applied for a viewing with them, when the property was then taken before my viewing I got a courtesy email to say it was cancelled. After previous experiences of waiting around for estate agents to not show for a property that had been taken off market I really appreciate the customer service here. Thank you Helen.

Josh · 3 July 2025

★★★★★ 1/5

Google

Please avoid Belvoir Newbury. We’ve been trying to buy a property with them but they have lied through their teeth at every stage. There was a legal problem with the land registry docs which means the owner cannot legally sell the property without a signature from his “evil ex” (term frequently used by Belvoir. Very professional…) We have been lied to at every turn. They finally tried to force us to exchange with no evidence the legal issue was sorted (totally against our solicitor’s advice) or they would re-market the house, which they have done, waiting for another buyer to not notice the land registry issue. Don’t touch them, and please don’t be fooled into wasting time on the property we were ready to buy. Belvoir / Tim, don’t bother to come back and make excuses on this review, you know non of this was above board. Thanks for wasting our time and money.NegativeQuality, Professionalism

Kate · 21 January 2022

★★★★★ 5/5

Google

We have always found Tracy, Helen and all the lettings team at Belvoir Newbury curteous , professional and an absolute pleasure to deal with. Any questions or queries we have are answered in a friendly manner. They are always easy to reach either by phone or email and all questions are answered promptly. We were amazed at how quickly we got new tenants in our flat as soon as it become empty. Thank you Tracy and the team. We would recommend Belvoir Newbury HIGHLYPositiveProfessionalism

Maya · 1 January 2022

★★★★★ 5/5

Google

We chose Tim Hughes at Belvoir to sell our house, and we're so glad we did! Tim pays great attention to all aspects of marketing a property and has assembled a great team, who delivered a top-notch service; the photographs of our house were stunning, the description was thoughtfully written, and the video (with drone footage) enabled potential buyers to see our house in a more sentimental light, and get a good feel for the location. Tim also produced a clever 3D virtual tour, and we were thrilled when our house made a big impact on Rightmove. Tim is exactly the sort of person you want showing your house to potential buyers; polite, courteous, professional and in tune with buyers' needs. We were impressed with his negotiating skills - just 3 weeks after going on the market, we were delighted when he told us we'd received not one, but two incredible offers well above the asking price. He really knocked it out of the park - 11 out of 10!!!PositiveResponsiveness, Quality, Professionalism, Value

Dulcie · 1 January 2021

★★★★★ 1/5

Google

AVOID!! Particularly Young Professionals We leased a brand new flat on Newbury Racecourse through Belvoir and although we encountered virtually no issues with the flat all year (the flat was brilliant and I couldn’t recommend the racecourse development enough!), interactions with Tim, the owner of Belvoir were not so good. Although he initially comes across very polite and professional, he seems to have an issue with younger people and was frequently very patronizing and condescending towards us throughout, and upon leaving tried to throw numerous ridiculous surprise charges at us. Id like to say at this point that everyone else we dealt with in the Newbury branch were pleasant and helpful at all times. We signed up to a 12m contract, but had an opportunity to travel arise and ended up leaving after 11m. We agreed the early departure with Tim giving around 3m notice and he advised it would cost us nothing so long as they could find a new tenant to move in and take over the contact, and that we’d only have to cover ‘landlords out of pocket expenses’. As we expected, the flat was let within days of being listed to the first people who saw it, who wanted to move in as soon as possible. 2 weeks before move out, I contacted Tim to confirm the amount owed for our final rent payment (expecting 1/4 months rent for the week of the month before the new tenants moved in) and he then attempted to charge us with a £360 re-let fee. This was the first mention of such a fee, which was very frustrating after I had previously asked for clarification on all costs by email, phone to Tim, and checked our tenancy agreement to make sure there were none of these costs involved in us moving out early. The charge was quickly dropped, but I had a suspicion that he may try and recover it through our deposit and that is exactly what happened next. We then received our end of tenancy check out report, in which everything was perfect except for some small scratches on the bottom of the bathtub, which we had never even noticed. Belvoir were attempting to charge us over £600 for a new bathtub, because of some barely visible scratches! I was told that a plumber had diagnosed the scratches as unrepairable so we had no choice but to pay the full amount. I asked for the details of the plumber who had given this diagnosis, and after multiple times asking Belvoir eventually provided them. I phoned him and he said that he’d never advised that the bath was unrepairable and that he’d never even seen it, he’d simply been asked to quote for a new bath, and that he’d assumed worst case scenario when fitting (damp, rot, etc.) because he hadn’t seen it. I then emailed Belvoir with this info, and copied the plumber in on my email. They ignored it completely and began a dispute process with DPS. I reluctantly offered to pay for a full repair of the scratches, and asked the same plumber to quote to do so - he said around £100-£120 (2hrs labour plus a £40 kit). Belvoir refused this and continued the dispute process. I became a little concerned at this point because the google reviews of DPS were 1* and they always seemed to side with the landlord. However, 2 months later we’ve finally won the dispute and been given all of the remaining deposit back, which I never really doubted would be the outcome, but did put us £600 out of pocket at the beginning of our travels and meant we had to borrow money from elsewhere. Tim is deceitful, and often unpleasant to deal with. The flat was brand new and we kept it absolutely immaculate throughout our tenancy- the quarterly checks all support this. I would never use Belvoir again and I’d advise anyone, particularly young people to avoid them completely, and if you do have to use them, make sure you gather evidence of absolutely everything, get things in writing and make sure you stand your ground so they can’t con you out of money. I’ve used many agents in the past and never had any issues. I’d never normally leave reviews but felt compelled to warn people of Belvoir - there’s plenty of other better, honest agents in Newbury.

Jamie · 2 January 2020

★★★★★ 5/5

Google

I have rented in Newbury for over 10 years and during that time I have rented via a number of the local letting agents ; some big and some small. Without hesitation and in my honest experience, I can honestly say that Belvoir is top of the class. Very personal service. Tim and the team remember names and faces. You are always welcome to pop in to discuss issues. Emails answered. Phone calls answered. Any issues with your rented property promptly dealt with and the maintenance team are excellent and trust worthy. All personally vetted and you can let them use the agency keys to carry out work in your rented property when you are at work/out/away etc. No need to stay in. I would recommend anyone to use Belvoir as a letting agency or any landlord to pale a property with them.

Gerard · 2 January 2020

★★★★★ 5/5

Google

I’ve been with Belvior for a few years now and the service I receive from them has always been excellent. They’re quick to respond to queries or issues, and if a resolution is needed it’s dealt with swiftly and professionally. Although the Newbury office is part of a national organisation, it feels like I’m talking to a local company whenever I have contact with them because their staff are so friendly and personable. I’ve also found their website for tenancy documents and tracking payments is really useful. I would recommend Belvior to anyone thinking of using them for letting in Newbury.

Phil · 1 January 2024

★★★★★ 5/5

Google

Well what can I say, I reckon five stars says it all really. However I will add a little more for the benefit of others who are struggling to find an agent who is willing to go the extra mile and are not just there to get your money. When I first met Helen she was extremely professional and also friendly which immediately put me at ease. She was able to answer all my questions and even went so far to fight my corner with the landlord to secure the property. Since then Helen and the team have been nothing but professional and continue to provide a 5 star service. If you are looking for a friendly professional agent you can do no more than to contact Belvoir. I am so thankful for the time they sent arranging the successful letting of the property I am now in.

Benjamin · 1 January 2024

★★★★★ 5/5

Google

We are currently renting a property through Belvoir Newbury, and i can not recommend them enough. The communication is fantastic, and they have a super easy, very efficient app that allows you to log any issues you have. We logged a leaking tap, and it was fixed within 2 hours. We are really impressed with the service we are receiving. The staff are all very friendly, welcoming, and always available to answer any questions we have. When we moved into the property, we were given a very handy booklet, which contained all the information we needed about the house. The moving in box full of goodies was such a nice personal touch aswel.

Jessica · 1 January 2024

★★★★★ 5/5

Google

Absolute dream to work with Tracy,Becca;Anne-Marie &Tim at Belvoir.I was due to rent about 10 weeks ago but unfortunately I had to pull out due to a injury which resulted in surgery. As soon as I was able called Tracy who got everything rolling again regarding the property I am in at the moment . Can’t say thank you enough to everyone at Belvoir ( Newbury) which I highly recommend.PositiveProfessionalism

Ray · 1 January 2021

★★★★★ 5/5

Google

I have been renting with Belvior Newbury for just over 3 and a half years, they have been the best agent I have used to date. Any issues I had Tracy was very quick to deal with and rectify for me, always made me feel at ease. Would use them again in the future.PositiveResponsiveness, Quality, Professionalism

Amy · 1 January 2023

★★★★★ 5/5

Google

The team at Belvoir were a dream to deal with. Tim was a perfectionist in his marketing and very professional in his organisation of the viewings. He used a top photographer in her field, along with wordsmith and graphic designer. They took time to understand our house and the life that could be lived in it. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Kate · 1 January 2022

★★★★★ 5/5

Google

I've recently dealt with belvoir newbury for a property that myself and my partner have rented. Julie was fantastic the whole way through. Not once did I feel pressured. She went above and beyond to help us where she could. Very fast process and always great with communication. Would highly recommend in the future. Thank you Julie for all you have done for us. Josh

Josh · 2 January 2020

★★★★★ 5/5

Google

Their rental Property Management team (i.e.; repairs, maintenance etc.) has proven to be courteous, professional, and effective, continuously since took over from the prior incumbent in 2018. I have been particularly impressed by the professionalism of Tracy Kalina, whom I primarily deal with, who is always happy to help and pleasant to deal with and confidence inspiring that when things go wrong, it all will be OK. That is not to say that the other there are any the less effective, but Tracy has been the primary ‘point of contact’ for the last 3 years. Also, the tenant maintenance issues reporting system they use is also very efficient.

Carmelo · 1 January 2023

★★★★★ 5/5

Google

A bit of a delayed review but we had the best experience with Belvoir Newbury. We had very little time to find a place to rent and the team at Belvoir were so responsive and tended to the paperwork very promptly. There was still work to be done at the property and were initially advised that we may need to find a place to stay for a few days while the work was completed. A few days later we were advised that all was in order and that we could get the keys early, what a relief! We had regular inspections at the property which helped ensure any fair wear and tear was documented. We did have the property professionally cleaned when we moved out and received our full deposit back. Tracy was an absolute delight to deal with from beginning to end and I always recommend Belvoir when anyone is looking for a property to rent.

Tamryn · 1 January 2023

★★★★★ 5/5

Google

Helen is a fantastic agent, who helped me to find a perfect property in very demanding timescales. I would thoroughly recommend working with Belvoir. Thank you so much team!

Kate · 25 July 2025

★★★★★ 5/5

Google

Many thanks to Tim and his team for their advice and assistance. Tim works really well with legal teams to support transactions, and I have seen first-hand the care and attention he shows when helping landlords of all sizes. I would strongly recommend Tim and his helpful team, whether you are looking for a management agent or to sell a property.

Ben · 1 January 2021