Wards New Romney reviews

★★★★★ 5/5

Google

In the beginning of our journey with Steve who helped us by working so closely with us to keep us informed of all we needed to know! Then Maisie who set up multiple viewings for potential buyers to view our property in St Mary’s Bay.. and always kept in touch with us & gave good feedback every time.. The lovely Charlene who showed our buyers our house twice! And always with such a lovely manner & nice attitude! Curtis was great on the phone & very helpful to us on many occasions.. Alex took over from Steve, and was also very attentive & friendly, and really good at keeping us informed, with lots of positive feedback! Eventually Ashley, our brilliant Sales Progressor who kept us informed & sane, through the riveting days moving forward to sale, and after! Her amazing sense of humour & relentless hard work, working closely with our solicitor, truly got us through some very harrowing days.. A Massive Shout Out to The Wonderful Wards Team - We wouldn’t be here without You All & your devoted hardwork, Care & Kindness 🙏🏽 The Morgans - SW France 🇫🇷

Catherine · 10 August 2026

★★★★★ 5/5

Google

We can’t recommend this estate agent highly enough - especially Maisie and Curtis, who both went truly above and beyond. Curtis was outstanding. He never forgot about getting the deal done and was incredibly supportive and driven when it came to securing exchange and completion. His dedication, professionalism, and attention to detail really stood out. And on a lighter note, he’s easily the sharpest-looking estate agent I’ve ever known! Maisie was absolutely brilliant from start to finish. She was always helpful, approachable, and proactive, and nothing ever felt like too much trouble. She kept us informed, reassured, and made the whole process far less stressful than we expected. Together, they made what can be a stressful process feel smooth and positive. If you’re looking for a team that genuinely cares and will go the extra mile, Maisie and Curtis are the ones to trust. Tony & Amy

Amy · 16 February 2026

★★★★★ 5/5

Google

We had the absolute pleasure of working with Debbie Ludgate at Wards during the sale of our house, and we honestly can’t thank her enough. The sale wasn’t straightforward, but Debbie went above and beyond throughout the process. She was incredibly proactive, always coming up with solutions when challenges arose, and her calm, reassuring nature made such a difference. Debbie was an absolute joy to speak to, always friendly, professional, and supportive. We felt completely comfortable contacting her whenever we needed help, and she never made us feel like a bother. Her dedication and kindness truly stood out. We’d also like to say a big thank you to Steve, who stepped in seamlessly when Debbie was away. He was just as helpful and supportive, and it really felt like we were in safe hands the entire time. Between Debbie and Steve, we couldn’t have asked for a better team to guide us through the process. Thank you both

Lauren · 2 August 2025

★★★★★ 5/5

Google

Wards (especially Alex) have been a pleasure to do business with. Very helpful & understanding of our situation. Explained everything to us & look forward to doing business with them again. Many thanks team

Tracey · 10 August 2026

★★★★★ 5/5

Google

Many thanks to Debbie Ludgate for all her support during the sale of our property in Lydd. She kept us up to date at all times during the process, thank you Thanks also to Steve, Michelle, Curtis and Maisie at New Romney office who started the process through to accepted offer. Thanks again, I would thoroughly recommend the team 👏

Denise · 16 January 2026

★★★★★ 5/5

Google

Thank you so much to Steve Hutchins and Debbie Lubgate and also Maisie who we dealt with a lot at beginning. We were first time buyers, Steve kept it all moving along and up to date with information and Debbie was absolutely fantastic and a saint and great professor especially towards the end where it went a bit chaotic, they kept on top of it Thank you so much, guys 💫

Katy · 25 August 2025

★★★★★ 5/5

Google

We would like to thank everyone at Wards for all their help with our purchase. We had delays in the process and they helped us through this stressful time. Thank you Maisie for you help on our moving day . We are looking forward to settling in New Romney.

Jane · 16 January 2026

★★★★★ 5/5

Google

We recently purchased a property through Wards in New Romney, and our experience was amazing. Throughout the process, the whole team provided excellent service from start to finish. As first-time buyers, we were unsure about the process and the type of property we wanted. Michelle Carroll was incredible; she gave us excellent advice and assistance, helping us find the best property for our needs with her professionalism and expertise. She made the process of viewing different properties very enjoyable, even staying late to ensure we could view a property at our convenience. Michelle was down-to-earth and great fun to view properties with. We cannot compliment her enough, thank you so much! Once we made an offer, we were promptly introduced to our sales progressor Debbie Ludgate, who was always on hand to answer any questions we had and to ensure the sale progressed quickly without any hold-ups. As first-time buyers, having someone available to provide advice and who understands the complexities when needed was invaluable! I would highly recommend Wards in New Romney, and they will undoubtedly be our first stop when we next buy or sell a property. A massive thank you to Michelle, Debbie, Steve and Kurtis and the whole team at Wards for providing such a wonderful experience!

Conor · 25 July 2024

★★★★★ 5/5

Google

erview Reviews About Wards Reviews 6,271 • Excellent TrustScore 4.5 out of 5 4.6 VERIFIED COMPANY In the Estate Agents category www.wardsofke nt.co.uk Company activity See all Claimed profile Pays for extra features Replied to 57% of negative reviews Replies to negative reviews in < 2 weeks Reviews 4.6 6,271 total 5-star 91% 4-star 4% 3-star <1% 2-star <1% 1-star 3% Fiona 2 reviews Rated 5 out of 5 stars 11 May 2024 Effective, efficient, professional and fun! For the last two months we have been dealing/communicating with estate agents - the majority have been quite irritating to be honest! Then I made a call to the New Romney WARDS ESTATE AGENTS office and spoke with a Michelle Carroll. From the get go she was fabulous. Informative, patient, listened to every word I said and gave me confidence that we were going to receive an effective and efficient service. She immediately tapped into the type of property we were looking for and arranged viewings on eight properties. Some of which she had chosen for us from her own recommendations. All our communications were excellent whether it was via emails or phone calls. On the viewing day we met Michelle at the first property - she greeted us with a big smile, a firm handshake, a friendly warm demeanour and wearing a really smart suit. All the viewings were timed brilliantly so we flowed from one property to another without any rushing. I felt that Michelle was honest, professional but she also gave her genuine personal opinion when I asked her for it. The process of viewing properties and deciding where you want to live is such an emotional journey but Michelle made it fun and we had such a laugh along the way. We hope to find our forever home soon. Thank you Michelle, keep doing what you’re doing, you are a great Ambassador for WARDS.

Fi · 25 June 2024

★★★★★ 5/5

Google

Highly Recommend Alex Quaglia. Probate Valuation needed on my parents house and Alex was most efficient and helpful and provided the necessary valuation promptly.

Elaine · 16 March 2026

★★★★★ 5/5

Google

I have had the pleasure of dealing with almost all the team in New Romney, Maisie showed me around many properties and was very provisional and kind. Alex picked up the phone and spoke to me many times and answered so many of my questions and was most helpful. I couldn't have asked for nicer people to deal with in my journey. Many thanks for all your hard work.

Katy · 26 March 2026

★★★★★ 5/5

Google

We recently sold my mum's property through Wards New Romney and I can't thank Debbie Ludgate enough. Never sold a house before,I had no Idea where to start and what to do.Debbie took the time to explain I great detail what was needed and felt like no problem was too big or too small.She certainly put my mind at ease, I highly recommend Wards Estate Agent, It has been an easy and smooth process Thank you Steve and his Team.

Susan · 26 February 2024

★★★★★ 5/5

Google

I am completing the sale of my house in New Romney. Maisie and Alex were very helpful throughout the process.

Mark · 10 October 2026

★★★★★ 5/5

Google

Just want to say thank you to Maisie who showed us round some properties this weekend and a few weekends previously, she is always very professional answering all our questions and always makes us feel welcome.

Mark · 8 September 2025

★★★★★ 5/5

Google

Michelle is a superstar, very professional, knowledgeable, engaging and friendly. Michelle knew exactly what I was looking for, listened to me and was tireless in helping me find my forever home on the coast. Thank you Michelle. Highly recommend Wards, and especially Michelle. Thank you

Claire · 16 April 2025

★★★★★ 5/5

Google

We had a great experience with the Wards New Romney team, especially Michelle. The property needed some work & needed the right person to take it on. The property was empty so Michelle did the majority of the viewings with the potential …

David · 16 April 2025

★★★★★ 5/5

Google

Highley recommend. From the first time of speaking to Maisie Morris-Judd on the phone to discuss a property to purchase, she was attentive to our needs. She listened to what we needed in a property and has found us the perfect place. Everytime we have seen or spoken to her she has been helpful, friendly and informative. We asked for mortgage advice too and she put us in touch with leon lett. He again has been really helpful and found us a good deal. If we've needed any information he has helped us and explained our options. Couldn't have asked for better service from anywhere else. Highly recommend xx

Michelle · 10 May 2026

★★★★★ 5/5

Google

We recently used Michelle Carroll to help us find some properties and learn more about the local area. I can’t thank Michelle Carroll enough and highly recommend her as an agent. She was very pleasant and informative, we will be sure to say hello to her when we pop by the shop next! Thanks so much Michelle !

Christine · 10 August 2024

★★★★★ 5/5

Google

I had the pleasure of working with Michelle from Wards, and I couldn't be more impressed with the level of service I received. From the very beginning, Michelle was professional, approachable, and incredibly knowledgeable about the local …

Lauren · 16 April 2025

★★★★★ 5/5

Google

I’ve very recently had the pleasure of Maisie at the New Romney branch assisting me with and hosting viewings on several properties. Not only is she knowledgeable of the properties she is hosting and able to answer many questions on the spot, she is professional, proactive, friendly, and a real credit to the branch. Nothing is too much trouble for Maisie, and my experience so far with the New Romney branch of Wards in my buying process is a positive one.

Kimberley · 17 June 2025

★★★★★ 5/5

Google

Maisie was so helpful and friendly

Hazel · 9 October 2026

★★★★★ 5/5

Google

Maisie at Wards, New Romney, has been nothing but amazing throughout the entire process. She is professional, super friendly and very helpful. Thank you so much Maisie 🙂 …

Hannah · 26 June 2025

★★★★★ 5/5

Google

Wards of New Romney and in particular Michelle Carroll has been superb in providing top quality advice and assistance in helping us find a new home in the New Romney area. We are looking forward to our continued association with them pending the sale of our current property. Can most certainly recommend this agency

Robin · 25 June 2024

★★★★★ 5/5

Google

We were looking for our first home and have been dealing with Steve and the team at Wards in Romney. Marc the mortgage advisor sorted our mortgage and solicitors and put us in a great position to go house hunting. We ve now found our lovely home and If you are buying or selling I can highly recommend wards at New Romney.

J · 25 August 2023