Trusted Agent profile · New Forest
★★★★★
465 reviews across 2 platforms
8 Salisbury Street, Fordingbridge, SP6 1AF, New Forest, SP6 1AF
Fox & Sons's office in New Forest, at 8 Salisbury Street, is rated 3.3 out of 5 across 465 reviews on two platforms, including 38 Google reviews rated 4.7.
Every review we hold for the New Forest office, from every platform, shown as written. First names only.
4/5
TrustpilotI had a good experience buying a flat…
I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.
1/5
TrustpilotStop advertising on right move as a…
Stop advertising on right move as a ‘flat’ when it clearly is not and you can see it’s a studio very misleading and not what people want to see when looking come on fox and sons it’s clearly not difficult to get right
1/5
TrustpilotLuke Hallewell from Fox and Sons
We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177
1/5
TrustpilotWhen Fox and Sons get your email and…
When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
5/5
TrustpilotScarlett Hepburn
I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.
1/5
TrustpilotThey were the worse letting agency
They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them
1/5
TrustpilotI made the mistake of going with Fox and Sons, Bexhill
I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.
5/5
GoogleHi, I'm Ranjit Singh and I just wanna thank you guys for being very professional and helping me find the best mortgage deal and a Special thanks to Kanchan Thakur she's the best mortgage advisor she helped me a lot through this process even …
1/5
TrustpilotNo respect for GDPR
I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail
hi Sinead,firstly we are sorry this is the case.if you can provide us with your contact details, us at head office can remove your details from the companies database.we also will talk to the branch/branches to see why this hasn't been actioned. apologies for any stress or inconvenience caused.steve Customer services
5/5
GoogleWe recently moved to Fordingbridge from the West Midlands. Jemma Pearce was very helpful throughout the process and went out of her way to arrange to meet us for viewings that fitted in with our timings because of the distance we had to …
1/5
TrustpilotGDPR data breach
My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy
1/5
Trustpilotif you are a buyer avoid them
Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague
5/5
TrustpilotThe Lords
Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.
“Thank you for your kind review, we were very happy to assist with the sale of your property and that you could move into your new home. It was always a pleasure catching up with you and ensuring the sale progressed at a consistent pace! Do let us know if we can be of any assistance in the future.”
5/5
GoogleWanted to thank Adele for her efforts and amazing support during my house move. Foxes were not my estate agent, but were involved in the chain. Adele was there throughout the whole process keeping me updated and helping things along. She …
2/5
TrustpilotApplied for an MIP with local firm…
Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.
1/5
TrustpilotNo show viewing
Viewing booked and confirmed by George, but no one turned up.
1/5
TrustpilotFilthy, Mouldy Flat
At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.
1/5
TrustpilotThey added me to a mailing list that I…
They added me to a mailing list that I never agreed to join, with no way to unsubscribe. Every time I receive an email from them I will leave a one star review.
5/5
TrustpilotA brilliant service and superb staff
A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.
5/5
TrustpilotGREAT PROFESSIONAL SERVICE…
We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
5/5
GoogleI did not purchase a property through this branch however dealt with Charlotte Head as a Mortgage Advisor. She was helpful, patient and understanding throughout the whole process and kept me updated and answered any queries quickly and effectively. I would not hesitate to recommend her for buyers in my position
5/5
TrustpilotBig thanks to Dan and his team in…
Big thanks to Dan and his team in Weymouth who made our purchase happen before xmas. Tireless effort from Dan to keep the whole chain going. Well done.
1/5
TrustpilotUnethical, Dishonesty and Unprofessional(Hastings Branch)
Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .
5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's New Forest office has 465 reviews across two platforms: 38 on Google, 427 on Trustpilot (across the whole business).
Fox & Sons Fordingbridge is rated 3.3 out of 5 across all 465 reviews, and 4.7 out of 5 on Google from 38 reviews.
Fox & Sons Fordingbridge, 8 Salisbury Street, Fordingbridge, SP6 1AF, New Forest, SP6 1AF.
