Peter Alan Neath reviews

★★★★★ 5/5

Google

Been a landlord for 15 years, recently started using Peter Alan Neath for my property rentals. Old tenant left on 4th December, new tenant moved in 9th December, after all credit and financial checks as well as paperwork done by Peter Alan staff, who are fantastic, particularly Paula, Nicola and Kane! Responsive, extremely helpful and customer focused, any landlord looking for a stress free letting process, for a modest fee, will go a long way to find a better service. Highly recommend!! Heddfan Properties (T H PEARSON)

Terence · 15 December 2025

★★★★★ 5/5

Google

I’ve had a fantastic experience working with Peter Alan in Neath. The team is always friendly, approachable, and punctual, which makes the whole process stress-free. They really understand investors and what I’m looking for, often going the extra mile by booking additional properties for me to view, something I truly appreciate. A special mention to Teigan, who is always an absolute pleasure to do viewings with. Her professionalism and positive attitude make viewings easy. Highly recommend Peter Alan Neath for anyone looking for a reliable and investor-friendly estate agent!

Roger · 15 December 2025

★★★★★ 5/5

Google

I came into the branch as I’d saw a property I was interested in online. I was a bit nervous as it’s my first time inquiring about a property but Shannon was extremely helpful and supportive. She took her time to explain everything clearly, talked me through the process and had excellent knowledge on the area. She went above and beyond and turned a stressful situation into something that’s a lot more manageable:)

Tia · 15 December 2025

★★★★★ 5/5

Google

I spoke to Shannon over the phone at Peter Alan (Neath) regarding a property I was interested in, and she was incredibly helpful and friendly from start to finish. She took the time to answer all my questions, provided clear information, and made the whole process smooth and stress-free. Excellent service, thank you Shannon!

Lydia · 15 November 2025

★★★★★ 5/5

Google

We want to take a few moments to thank Shannon! She is professional, friendly and always available to answer our questions, no matter how complicated they were. We can't recommend her enough

Jean · 15 March 2026

★★★★★ 5/5

Google

We found the place we wanted very quickly and the agents, Georgia and Erin, have been very personable and efficient. The house viewing was joyful and Georgia was very positive and cheerful. Erin communicated brilliantly while we were …

Constantina · 15 October 2025

★★★★★ 5/5

Google

I used Peter Alan Neath for my most recent property sale and I can highly recommend them from a sales standpoint. Jack Chatburn was my valuer and he is very professional and honest about realistic sales prices and doesn’t over value a …

Ray · 15 August 2025

★★★★★ 5/5

Google

I bought a property through Peter Alan (Neath branch) recently, Shannon was very helpful and reassuring through a very long process. Her communication was excellent, would recommend Shannon to a friend.

Cerys · 15 November 2025

★★★★★ 5/5

Google

Overall a good experience having asked Peter Alan in Neath to sell the house. When the first potential buyer pulled out of the deal (after agreeing the price) I was a little concerned but Teigan and her colleagues were lovely to deal with and most reassuring. They were also correct in their thinking. After the sale was agreed with a second potential buyer it proceeded smoothly to completion.

Christopher · 15 January 2026

★★★★★ 5/5

Google

Peter Alan “Neath Branch” all the staff I have spoken to are fabulous, very professional and approachable. I met Simon for my house valuation I was a bit anxious someone new in the house. No need for me to be anxious as Simon was very nice, professional answered all my questions as Simon said “ ask all the questions you want”. Simon made us feel relaxed and very happy that we chose Peter Alan for a valuation, because Simon was so professional at the end of the valuation I did say to Simon to send all paperwork ASAP as I have chosen Peter Alan to market my property. I have also met Mike the photographer he took all the necessary pictures plus completed virtual video, floor plan, very professional, friendly, chatty man. Mike explained how and why he will take different shots. I must say it is all very interesting. We are very happy with Peter Alan and special thank you to Simon and Mike.PositiveResponsiveness, Quality, Professionalism, Value

Joanna · 30 May 2022

★★★★★ 5/5

Google

I can only speak from a buyer's perspective but Peter Alan, Neath were brilliant to deal with. I had booked viewings for a couple of houses and Rhiannon was very knowledgeable and friendly throughout both viewings. The current housing market is quite frankly a nightmare and reaching estate agents has been a challenge, but every message I left was responded to, and Rhiannon was very kind when our offer for one property was rejected. I couldn't recommend Peter Alan, Neath more, and should you have any dealings with Rhiannon Lucas, you are in safe hands.

Cazz · 30 May 2022

★★★★★ 5/5

Google

I can only speak from a buyer's perspective but Peter Alan, Neath were brilliant to deal with. I had booked viewings for a couple of houses and Rhiannon was very knowledgeable and friendly throughout both viewings. The current housing market is quite frankly a nightmare and reaching estate agents has been a challenge, but every message I left was responded to, and Rhiannon was very kind when our offer for one property was rejected. I couldn't recommend Peter Alan, Neath more, and should you have any dealings with Rhiannon Lucas, you are in safe hands.

Cazz · 28 May 2022

★★★★★ 5/5

Google

Called to ask a few questions, Shannon was a great help!

Daniel · 15 November 2025

★★★★★ 4/5

Google

My previous estate agents (managing my last property) were not as helpful as they might have been. But it was a different matter when I decided to move to Neath. Everything was handled efficiently by Peter Alan and the move went smoothly. My point of contact was Kim Wilkes and, over the past couple of months, she has helped me settle in to the new property; tackling any problems I may have had - very few, I must admit. It is a pleasure to deal with her and I know she's always there if I need assistance; especially at my time of life. Therefore, I would not hesitate to recommend Peter Alan.PositiveResponsiveness

Mike · 30 May 2021

★★★★★ 5/5

Google

Peter Alan are hands down the best estate agency I have dealt with - and I should know, after 8 weeks of searching for the right property! I approached them with low expectation at first, after so many disappointing customer experiences with other agencies but they treated me like a person, not a credit score number. Catherine Wood was superb in handling our application - very helpful and accommodating from the first viewing right through to moving day. Very pleased with the whole service. Highly recommend.

Ryan · 30 May 2020

★★★★★ 5/5

Google

Just completed buying a property through Peter Alan at the Neath branch. From start to finish we have received excellent service from the team based there. Communication is always key in business and this firms communication is spot on. Everyone works together as a team. They answer the phone quickly, pass on messages, reply to messages, arrive at appointments on time and go the extra mile to move things on. Thank you Kelly-Louise, Ashley, Dominique and Christine. Plus those of you we have met but forgotten your names! Carry on doing what you do so well. It has been a pleasure dealing with you all Trish and Barrie any area k

Trish · 28 May 2020

★★★★★ 5/5

Google

Thank you Tegan and Helen for your help really appreciate what you’ve done with helping me sort things out getting my very first property I wish u all the very best xxxx

Murat · 29 November 2024

★★★★★ 5/5

Google

Enquired about a property in Neath and was registered by Shannon who was really helpful recommending properties in Skewen and keeping me up to date with new properties on the market. We did end up buying with another agent, but I was impressed with her communication throughout my search.

Gavin · 15 November 2025

★★★★★ 5/5

Google

Every home mover should have a Shauna Rees. Shauna was there every step of the way to help with our move. Shauna was on hand to answer our queries as well offering help and advice. We don't think we could have done it without her. Her professionalism was outstanding. Thank you Shauna, you are a Star, 5 actually.

Robert · 14 May 2023

★★★★★ 1/5

Google

Simply not worth the stress. Rented a flat from them which 3 months later decided to be sold and we as tenants were expected to sell the flat by taking time off work to attend various appointments. They pretended to do a flat inspection which was actually a secret valuation. Randomly being contacted by people about the flat to arrange meetings without any prior knowledge they've been contacted and having my number thrown at multiple random companies who want to survey other properties, not even the flat I lived in. After being asked to leave 2 months early from the initial end of tenancy I have been waiting 3 months for my final meter readings which I don't have access to and Peter Alan need to arrange. I have contacted countless times and each time it is ignored, forgotten about, and they never once ring to update as they say they would. Not to mention they'll happily oet you move into a botched flat and complain that there's "dust" in the property a month after you move out when they finally get to doing the inspection. The only positive from this is it made sure I never want to rent again in my life so put all effort into buying a house simply because of dealing with Peter Alan

Cerys · 31 August 2022

★★★★★ 5/5

Google

The house we have made an offer on was on the market with Peter Alan in Neath. It’s a big decision for us to move and I fell in love with this house straight away. The staff that have dealt with us have been so friendly and welcoming. …

Deborah · 15 October 2025

★★★★★ 5/5

Google

I am very pleased with the service and professionalism provided by the Neath Branch rental team when dealing with my rental property, especially Urszula Figura who was very helpful dealing with my enquiries and getting the new tenant settle into the property I would highly recommend using Peter Alan and the team.PositiveProfessionalism

Martin · 27 August 2023

★★★★★ 1/5

Google

Absolutely shocking customer service, avoid! No show at house viewing. Booked a house viewing with Peter Alan for yesterday. They rang the morning of, to change the viewing time to 15 minutes earlier, which was fine. No one showed up, we waited over half an hour just incase someone showed up at the original booking time. Me and my partner booked the day off work for house viewings, this was an absolute waste of time and we haven't been able to view the house. We still haven't heard anything off them, no attempt to contact us and no apology or excuse. Will definitely not be using them to purchase a house.

Alisha · 25 September 2024

★★★★★ 1/5

Google

Waited almost a week to view a property. When we we met the agent, she let us into the property. We were confronted by three men who claimed that they were doing work on the house. Oddly, no sign of any tools. A double mattress was on the floor of the lounge. Obviously they were sleeping in the property. The property was shown as empty by the photographs on the listing. Three men were walking around on their phones and taking no notice of us. I felt that I had walked into a doss house. I complained to Peter Alan head office and asked for an explanation, despite Thier promises to ring me back, they didn't. What a shower of agent's they are. Do yourself a favour, avoid Peter Alan like the plague.

Royston · 25 September 2024