Trusted Agent profile · Nantwich
★★★★★
1,247 reviews across 2 platforms
20 Beam Street, Nantwich, CW5 5LL
Butters John Bee's office in Nantwich, at 20 Beam Street, is rated 4.3 out of 5 across 1,247 reviews on two platforms, including 180 Google reviews rated 4.8.
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Every review we hold for the Nantwich office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Customer Service by Charlotte
Been looking for a house for a few months now, Charlotte has been awesome in helping me and my partner find a house and has answered all of our questions (which there have been many) quickly and promptly
5/5
TrustpilotI would just like to say that from…
I would just like to say that from start to finish I have been dealing with Abbey, Lydia, Chelsea and Grace and they have all been professional, thorough, speedy and extremely pleasant throughout the whole process. I have no hesitation in using butters John bee again and recommending others too.Thank you for an extremely good service
Dear Patricia Thank you very much for your kind words towards us all in the branch and the service in which has been provided to you. Its lovely to hear such wonderful feedback.Kind regardsAbigail IliffLettings Manager
5/5
TrustpilotMolly Farrelly
Molly Farrelly is a joy to deal with - she always does what she says she's going to do, keeping me informed all the way. Very good at communicating, very efficient but with a friendly touch.
1/5
TrustpilotUseless
This company doesn't seem to have any employees! If they do, they certainly aren't doing their jobs as I sent several messages about properties but had no reply. If they can't be bothered to respond to customers, I'm not going to chase them to give them MY custom.
Hi Jordan, we're sorry to hear this, it isn't the five star level of service we strive for. If you'd like to discuss this further, and let us assist you with finding a suitable property, please send an email to reviews@bjbmail.com and we will ensure it is sent to the right team and handled quickly.Thank you
5/5
TrustpilotI have been impressed and reassured by…
I have been impressed and reassured by the prompt and professional way Danielle has dealt with our tenant . He has been most difficult to communicate with and Danielle has shown extreme patience and tenacity in her quest for a peaceful conclusion to the situation that he has created . I am most grateful .
Hello Kathleen,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotDisgraceful, be prepared to consult the Ombudsman to resolve issues with this pathetic organisation
1. BJB appointed to let my house
5/5
TrustpilotThank you so much to the team in Stone…
Thank you so much to the team in Stone branch. Paula, Michelle and Grant took over from the old team a few weeks ago and since then I have had numerous viewings and have accepted an offer today. They kept me informed the whole way through and I couldn't have asked for better service. Thanks again.
Dear Kay Edwards, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stone
5/5
TrustpilotJade at the butters John bee Kidsgrove…
Jade at the butters John bee Kidsgrove was absolutely brilliant when I spoke to her, so friendly to speak too and kept me up to date with the information I needed ! Definitely needs the recognition
1/5
TrustpilotThey won’t leave me alone
harassing me with spam texts telling me to ring them
I am sorry Ron that you have been receiving unwanted text messages, I have checked our system in the Winsford office and you are not registered with ourselves? can I please ask you contact the Winsford branch to discuss your concerns so I can look into this for you? Kind Regards Winsford Team.
5/5
TrustpilotThanks BJB Crewe
Michael and the team at Crewe have been in regular contact with me over this lockdown period giving me advice and reassurance with my rental property...I really appreciate the peace of mind their contact gives me.
5/5
TrustpilotVery happy with the service Butters…
Very happy with the service Butters John Bee has provided. Especially a big shout out to Ben who was efficient,excellent customer service skills and dealt with the problem in a swift timely manner. Thank you :)
5/5
TrustpilotExcellent service from Jason and Hayley from Stafford Butters John Bee
Excellent service from Jason and Hayley when renting my house out through Butters John Bee Stafford. I was constantly kept up to date with everything that was happening and they went out of their way to find the ideal tenant and speed up the renting process. I Couldn’t recommend them highly enough, thank you for everything
Dear Susan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you have any further questions, please give us a call. We're always happy to help! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford estate agents
5/5
GoogleThank you very much Senior Residential Sales Charlotte Tomlinson for a professional job. Very happy with the purchase and your help. Thanks to the whole team bjb ! Tetyana Davies
Hi Tetyana. Thanks so much for the lovely review and the kind words about Charlotte. She is a superstar here and I'm delighted that you received such a great service. All the best in your new home and we trust you'll be happy there. Regards, Gary Fear, Branch Manager, Butters Jon Bee Nantwich
5/5
Trustpiloteverything worked well
everything worked well. Jenna was brilliant
Dear John,Thank you for taking the time to review our service. I am delighted to hear that you found our processes to be efficient and I am looking forward to working with you in the future.Kind regards,Jenna StelfoxLettings Manager
4/5
TrustpilotElisha has been fantastic
Elisha has been fantastic, juggling the issues Ive had whilst renting my property out. She kept me updated and informed and nothing was too much trouble. Really appreciate all the hard work. Thanks Elisha :)
5/5
TrustpilotGovernment nonsense
Having been caught up with the UK government's latest wheeze regarding electrical certification for rental properties. I would like to thank Debbie Ashford-Thom for following through with issues raised in this process. Most prompt and courteous.
5/5
TrustpilotIm a contractor working for butters…
Im a contractor working for butters John Bee they have a Friendly head office team and each property manager are very easy to speak to and help out much as they can. Overall working for them so far has been a great experience and hope to last for years to come. Thomas Beff Cleaning Services
Hi Thomas, we are very happy with your positive feedback, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotSophie a Credit to bjb
Sophie from bjb has provided the most exceptional service from the day we met to put my house on the market to it being Sold.
1/5
TrustpilotDreadful dreadful dreadful
Would be minus zero if I could
5/5
GoogleExcellent viewing service. Thanks so much.
Hi James Thanks for leaving a review and good luck with your house search. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
5/5
TrustpilotGreat service
From buying the property through to a successful letting, it was all handled by BJB Newcastle.Everyone knew what had to be done and steered me through the process which was completely new to me as this was my first such project. I've learned a lot from them and would recommend using the team
Dear Val It has been a pleasure to assist you in the letting of your property and to see it from start to finish. On behalf of all the team we wish you all the best for your future and look forward to working with you again. Kind RegardsAbigail IiliffLettings Manager
5/5
GoogleHighly recommend BJB. They've been really helpful and always get back to me quickly. I've been dealing with Sophie who has been a great help with my purchase.
Hi James. Many thanks for taking the time and trouble to leave a review for us. I'm delighted that Sophie has looked after you so well. Good luck with the purchase of your new home and I hope it all goes smoothly.
5/5
GoogleNicola Pike has dealt with our house sale for us and she has been an absolute gem, she's very welcoming and friendly and explained everything thoroughly. Thankyou Nicola for helping us find our perfect home from Gvido & Sarah
Dear Gvido & Sarah. Thanks so much for taking the time and trouble to leave such a nice review for Nicola. Yes, she's great and an asset in our New Homes team. We're delighted that she has been able to help you and all the best in your new home. Regards, Gary, Branch Manager, Butters John Bee Nantwich
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