Trusted Agent profile · Nantwich
★★★★★
1,247 reviews across 2 platforms
20 Beam Street, Nantwich, CW5 5LL
Butters John Bee's office in Nantwich, at 20 Beam Street, is rated 4.3 out of 5 across 1,247 reviews on two platforms, including 180 Google reviews rated 4.8.
Every review we hold for the Nantwich office, from every platform, shown as written. First names only.
4/5
TrustpilotConner was on time and very helpful…
Conner was on time and very helpful with the viewing
Dear AdamThank you for your great feedback, I will ensure your comments are passed to Connor. If you have any questions or need further assistance please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotBen has been great help in assisting me…
Ben has been great help in assisting me with a number of issues that have arose over the past few days in my property. He has maintained great communication with me and had the issues resolved quickly and efficiently!
5/5
GoogleEveryone is ever so professional. Gary, Ellie and Charlotte dealt with us each time we rang or came in, they were so friendly. Will look forward to working with them in the future.
Hi Emma. Many thanks for your kind review and I'm pleased to hear that you have been impressed with the service. Whenever you're ready, we're here to help at any time in the future. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
GooglePaige from BJB has been amazing during my house sale, fully recommend them
Hi. Thanks for taking the time and trouble to leave a review for Paige. She's only just moved to this office but is already a superstar and we're pleased to have her here! Regards, Gary Fear, Branch Manager, Butters John Bee, Nantwich
5/5
TrustpilotAssistance from Gurdia. Thanks.
Gurdia was very helpful at all stages of the purchase.
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton
5/5
GoogleVery encouraging and supportive, in what could have been stressful….thankyou Paige!
Hi Mark. Thank you so much for taking the time and trouble to leave such a great review for Paige. She's only been at this office a couple of weeks but is already making a great impression and she is a superstar. We're delighted to have her here! Regards, Gary Fear, Branch Manager, Butters John Bee, Nantwich
5/5
TrustpilotWe have received an excellent service…
We have received an excellent service from Luke Hill. Luke was always available, very professional and approachable every time we needed some help with anything to do with the property.Thank you Luke once again.. keep up the great work!
5/5
TrustpilotI recently dealt with Hayley Kelly at…
I recently dealt with Hayley Kelly at the Stafford branch, it was really refreshing to have someone as helpful as Hayley and who clearly knew her job well. She was friendly yet professional. Would recommend hee highly to anyone.
5/5
TrustpilotI had a brilliant and very…
I had a brilliant and very professional phone call of Dennis Mellor, she was very well spoken and polite in her call I would recommend her as a spokes person for John bee estate agents
Thank you for your kind words Craig.. Well done Denise. Congleton BJB
5/5
Trustpilotit's very profetiona
it's very proffetional and I also loved the house I visited.
5/5
GoogleOutstanding service from start to finish. Gary and all the staff in the office were very helpful. Excellent advice at the start regarding pricing. The sale was very quick and smooth and the after sales service has been great as well. Would definitely recommend Butters John BeePositiveResponsiveness, Quality, Professionalism, Value
Hi and thank you for the kind words. We were very happy to help and very glad that everything went smoothly for you. All the best for the future.
5/5
TrustpilotVery impressed with Stacey
I recently dealt with Stacey at the Hanley branch, and I was really impressed to have someone as helpful ay Stacey, who not only knew her job extremely well, but she was friendly and yet professional. Highly recommended.
1/5
TrustpilotDisappointed
For a local letting agency (BJB Newcastle under Lyme)to take money off a local charity for a property that was not fit for purpose, no boiler, basic safety features and in an advanced state of repair shows blatant disregard. At the very least the charity should have its money returned and the letting contract cancelled.
Dear Lorraine, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotFantastic support from BJB
Fantastic support from BJB. Butters John Bee lettings have been fantastic at supporting me with the marketing of my fathers property after he passed away. They have given me endless support, with making the property rentable and finding a tenant in rapid time. I would highly recommend anyone that is letting there house, uses there services.
Dear Jon Burgess, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotLuke Hill - Top Man
Luke Hill has been superb, he always manages to find great tenants quickly and goes above and beyond what you could expect from anyone, always efficient and professional, a real pleasure to deal withThanks LukeDarren & Diane
5/5
TrustpilotGreat service.
We were impressed with the professional service of BJB right from the initial meeting. The photos were great and the sales particulars excellent quality. A buyer was found quickly and when they unfortunately pulled out, another one was found within 3 days. We were kept updated weekly throughout the selling process. We would definitely use them again.
Thank you so much for your review. We so appreciate the feedback and especially when you must be busy following your move. Many thanks. Julia Bramfitt CPEA FNAEA (Branch Manager)
5/5
TrustpilotAmazing service
Amazing service! I’ve been dealing with Grace (in the Hanley branch) who has been absolutely amazing! Constantly kept me up to date with every step of the process with renting my property out. Super helpful and very efficient!
5/5
TrustpilotBest service ever!!!
Best service ever helped me with Lucy was my advisor she sorted every problem I had and also guided me where I was stuck I would definitely say Butters Johns Bee is better then most other letting agents!
1/5
TrustpilotGreat service from the staff at the…
Great service from the staff at the winsford branch, however do not take up their offer of solicitors as they are totally incompetent. They obviously work on commission from these solicitors and unfortunately John bees haven’t vetted them makings the experience less than satisfactory.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotStacey O'Hara
Stacey is a pleasure to work with, she is always informative, polite and responsive. Nothing is too much trouble and she is always on hand to deal with any issues. She is a credit to the company
5/5
TrustpilotAn estate agent with an eye for detail... thank you!
Can't review the company directly here, but I can review and compliment Hayley at the Stafford office for attention to detail, great customer service and having done her homework before the viewing. Made more impressive due to working with other estate agents in the area and they were not in the same league! Thank you :-)
Dear Andy, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us, your wonderful feedback and rating mean a lot to us.Butters John Bee Lettings
5/5
TrustpilotGreat Customer Service by Charlotte
Been looking for a house for a few months now, Charlotte has been awesome in helping me and my partner find a house and has answered all of our questions (which there have been many) quickly and promptly
5/5
TrustpilotThanks to Grace for arranging and…
Thanks to Grace for arranging and finalising everything
Thank you for your kind positive words towards the service Grace has provided. Kind RegardsAbigail Iliff Lettings Manager
5/5
TrustpilotPhil was awesome
I needed to write a review that I couldn’t resist . Phil at Butters John Bee. Extremely helpful, ensured that I was taken care of and I would say deserves a raise. Happy to have been in such good hands and pray that he continues to thrive for excellence. Brilliant Guy he is
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