Every review we hold for the Nantwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe joke company bjb they can’t improve company can improve…
The only way this company can improve is to be shut down they are liars. I would not trust them. They take your money and they take the tenants money Thousands of pounds, and then don’t give a s££t about anybody I will never use these people ever ever ever again stay well clear
JASON · 3 August 2023
Agent replied · 12 June 2024
Hi,We're sorry to see your review. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleI bought my current house through the Nantwich branch of BJB. I also viewed several offerings from their Crewe branch. I found them very easy to deal with, there was no 'hard sell' and I never felt under pressure. My enquiries were always dealt with promptly and in a friendly yet respectful way.
Patrick · 29 August 2023
Agent replied · 28 August 2024
Dear Patrick. Thanks so much for taking the time and trouble to leave a review.for us. We're delighted that you managed to find your home through us and we wish you all the best . Regards, Gary Fear, Branch Manager, Butters John Bee, Nantwich
★★★★★ 5/5
Trustpilot5 stars well earned
It's been stressful throughout the process due to the covid and the apartment had issues but the staff at Butters John Bee have been great!Understanding and hard workings they have all the time in the world for you when in fact they are really busy. Ellie, rebekka, Richard and Lucy have all helped and so has everyone else. Wonderful service over the months and weeks and now I do believe I'm in a perfect home. Thanks!
Kyle · 6 June 2020
Agent replied · 12 June 2024
Dear Kyle, Thank you for your review about the Hanley team, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotDon't touch with a bargepole
BJB used to have a good reputation. However the Newcastle branch has really let them down. They took advantage of the COVID pandemic to con a local charity out of £5000 pounds by getting them to sign a lease based on a video. The charity trusted BJB, but when they were to move in they found it in a disgusting state, unfit and without fire escapes. Do the right thing BJB. Refund the money and apologize.
John · 2 June 2020
Agent replied · 12 June 2024
Dear John, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 1/5
TrustpilotSelling dreams indeed.
Selling dreams indeed. My friend Deborah has rented a property to help support vulnerable migrant women, and due the coronavirus, she wasn't allowed a proper viewing. BJB have clearly taken advantage of this fact - when Deborah moved in there was an improper fire escape, there were bags of rubbish strewn about the place, and there was not even a boiler! This is outrageous and yet another example of landlords' & their agents' contempt for renters.
Patriquefostere · 1 June 2020
Agent replied · 12 June 2024
Dear patriquefostere, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotPHIL from Crewe agency is the best
PHIL from Crewe agency was amazing today. He helped me a lot, great person ! I think everyone should have this type of experience that i had today with Phil, there are still some good and kind agents! Well done, Phil, i recommend him to everyone
Andreea · 3 February 2024
Agent replied · 12 June 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
★★★★★ 5/5
TrustpilotCustomer service recovery! 5*
We recently experienced what you would call a winter nightmare. The boiler broke leaving us with no hot water or heating. However, after speaking with Natalie I was left feeling assured and her main priority. Natalie remained in contact from start to finish. Within a few hours it was sorted. Thank you Natalie. All the best for 2021.
Jade · 18 December 2020
★★★★★ 5/5
GoogleFantastic Estate agents, Chloe was a fantastic help sorting out a leak in my rental with speed and efficiency 10/10 a credit to BJB.
Dom · 30 May 2024
★★★★★ 5/5
TrustpilotMy property let out within a week of Advertised
Thanks Abby for getting my property let with a week of advertising itThe tenant moved in a week later which I could be more pleased of the services Atcha Norris
Atcharaphorn · 16 June 2019
Agent replied · 12 June 2024
Thank you for your review and kind words. I am pleased that you are very happy with the service at Butters John Bee Newcastle. We look forward to dealing with you again should you need our assistance. Kind RegardsAbigail iliffLettings Manager
★★★★★ 5/5
TrustpilotSelling Mums House
I recently helped my mother move house and used the services of Butters John Bee.They were professional, competitive and no hard sell, but what really made a difference was the way they looked after my mother who had not long been widowed. All the staff, Josh and Cathy but to name a few made what could have been a traumatic time so much easier. She even calls in to their office for a coffee!!Thank you so muchDavid Calvert
David · 28 April 2019
Agent replied · 12 June 2024
Dear David , Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your mums property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and look forward for when your mum pops in for a coffee.Best WishesCarlos
★★★★★ 5/5
GoogleSam Bowyer has been nothing but helpful in the process of buying my new home.
Susanne · 29 August 2022
Agent replied · 28 August 2024
Hi Sue. Many thanks for taking the time to leave a five star review for Sam. Yes, he's s superstar and has helped so many people get into their brand new home. We wish you all the best in yours too! Regards, Gary Fear, Branch manager.
★★★★★ 5/5
GoogleGreat service!
Sam was extremely helpful and maintained complete communication throughout. Highly recommend. Thank you.
Marina · 29 August 2022
Agent replied · 28 August 2024
Hi. Thanks for your kind feedback and yes, Sam is a really helpful member of the New Homes team and an asset to Butters John Bee in Nantwich. We're delighted he has been able to assist you with your new home! Regards, Gary Fear, Branch Manager, BJB Nantwich
★★★★★ 5/5
TrustpilotHighly Recommend
Had a brilliant experience dealing with Emma at BJB.From the initial enquiry Emma has been extremely helpful & professional. I would definitely use BJB for any future lettings
Stephanie · 21 February 2020
Agent replied · 12 June 2024
Dear StephanieThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
GoogleButters John Bee were asked to sell my late mothers house in Wistaston. I had got three valuations from local agents all of which varied greatly. However, Gary Fear exuded so much knowledge and trustworthiness that I had no hesitation in opting for Butters. I am delighted to report that I made the correct choice. The house was sold at a price way in excess of my expectations with the minimum of fuss but with the maximum of quality service.
They more than merit this five star rating
Many thanks to all concerned
Ernest Craske
Ernest · 30 August 2017
Agent replied · 28 August 2024
Hi Ernest. Forgive me if you haven't received a response before now. Thanks for leaving us a five star review. We really appreciate it. Regards, Gary Fear, Branch Manager, Butters John Bee.Nantwich
★★★★★ 5/5
TrustpilotWinsford Branch
Jenna has been very helpful in finding me my new home. And didn't mind me asking a million and one questions. She was very polite and caring
Peter · 10 June 2020
Agent replied · 12 June 2024
Dear Peter, thank you for taking the time to write a review regarding the service you have received. I am happy to hear that you found the service helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
★★★★★ 5/5
TrustpilotExcellect Service
A massive thank you to Lucy for helping me get into my new home. Everything went smoothly from the first viewing to move in day. Cant thank you enough!
Breeze · 4 September 2019
Agent replied · 12 June 2024
Hello Breeze, thank you ever so much for the brilliant 5* review you have left for Lucy! I will ensure your kind words are passed on to her. Kind regards, Charlotte Foden - Assistant Lettings Manager
★★★★★ 5/5
TrustpilotWonderfully service
I dealt with Paul Jeffries at the Stoke branch, his help and advice was excellent. I couldn’t have managed without. I would recommend his services to anyone.
Jean · 11 March 2024
★★★★★ 5/5
TrustpilotFirst class service - Congleton branch
Our experience with butters john bee has been excellent. Amit Nayee (Congleton branch) is an exceptional agent. His friendly manner, prompt communication and advice are greatly valued. He always displays clarity, efficiency and professionalism. 5-star service, would highly recommend using this estate agent for either buying or selling a property.
Anne · 6 September 2023
Agent replied · 12 June 2024
Thank you for your kind words Anne. Well done Amit. Congleton BJB
★★★★★ 5/5
TrustpilotGreat client care
Extremely pleased with efforts of Butters, in particular Liz Thompson, for her continued patience and support during what could have been a very stressful period. Great customer service.
Ms · 27 November 2019
Agent replied · 12 June 2024
Hello Ms Clarke,Thank you very much for such a kind review, I will ensure your words are passed on to Liz and the team. Kind Regards,Charlotte Foden - Assistant Branch Manager
★★★★★ 1/5
TrustpilotHow do these guys even sell anything?
How do these guys even sell anything? We tried to view properties on 2 separate occasions, initially in 2020 and then earlier this week, just to be told the same thing: "we'll call you back to arrange a viewing". No call returned, no emails, no communication whatsoever. What does a girl need to do to view a property you're selling guys?!
Customer · 22 October 2022
Agent replied · 12 June 2024
We are sorry to hear of your negative experience with us, we would like to discuss this with you in more detail, please call us on 01270 534520 at your earliest convenience. Kind Regards BJB Crewe Sales
★★★★★ 5/5
TrustpilotI cannot praise Jan and Nathan enough…
I cannot praise Jan and Nathan enough for their brilliant help nothing has been too much trouble whenever I have had a question or wanted to view the property, at the moment I live outside of the Congleton area and they have helped me greatly with their knowledge of the surrounding area. I would definitely recommend Butters John Bee they are such a professional and friendly team whose help is second to none, thank you so much.
Julie · 13 May 2019
Agent replied · 12 June 2024
Hi Julie, Thanks so much for your lovely review. As always, please let us know if there is anything we can help with. BJB Sales Team
★★★★★ 5/5
TrustpilotStacey is very helpful and always goes…
Stacey is very helpful and always goes the extra mile. I've worked with Stacey in previous companies and always found her to be very diligent and professional
Richard · 16 March 2020
Agent replied · 12 June 2024
Hello Richard,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotClueless in Crewe
Great a securing a sale contract. Terrible service and never speak to the same person twice after you give them your property. Disorganised chaos - avoid!
Rentin · 18 December 2025
★★★★★ 1/5
TrustpilotUntrusting of customers = less sale value
Went to view 2 houses approximatly 6 months ago, one of which we were interested in, i think the house was up for roughly 'offers over 155,000'. We rang up to submit an offer of 140,000 to which the man basically laughed me out of the conversation and was extremely rude. Stated that the ower would not accept that offer. I asked for him to put it to them anyway, he insisted that we submit bank information to him to prove our deposit to which i refused as no other estate agent has ever done that in my experience and as at that point there is no formal agreement in place i would not pass on personal information without any protection of my information in place. Gave up at this point and moved onto another property with an estate agent that was MUCH better. So now roughly 6 months later i see the property that i was interested in now sold stc, for wait for it....offers in the region of 130,000. Live and learn, the sellers would have made roughly 10,000 more on that sale if butters john bee actually took customers seriously. Will never use this company to sell any of my properties or will buy a house from anyone that is using this dreadful company. Buyers and sellers beware
Kierran · 13 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
