Butters John Bee Nantwich reviews

★★★★★ 5/5

Trustpilot

Jenna stelfox was magical all the way…

Jenna stelfox was magical all the way through our property search. She understood our situation from the start and was so helpful in everything she did for us. Although we didn't pick winsford as a place to settle we will definitely be keeping her in mind if we need somewhere nearby. Thank you Jenna!

Daisy · 1 August 2019

★★★★★ 5/5

Trustpilot

Butters John Bee Winsford 👍

I think I’ve probably mithered these people more than most, especially Layla and tresa in finding a new property. I would like to thank them for there time and “patience” after finding a house that suits all our very long list of needs.“I would like to take this opportunity to thank all the team”!

Carl · 29 July 2019

★★★★★ 1/5

Trustpilot

Avoid! Use someone else in Creae

Avoid!Trying to purchase a property, made an offer within 1 hour of viewing and waiting nearly a week for feedback when we have to be chasing. I would not trust these people to sell my house if they dont go back to buyers.This is aimed at the Crewe branch specifically. Never answer the phone or emails.Update - the manager did reach out to say he was off today and would contact tomorrow as per complaints procedure- guess what no contact. Not even an apology from him or even his director. Shambles

Rob · 12 May 2023

★★★★★ 5/5

Google

Paige Malik was very professional and kept us informed all through the process. Thank you Paige you are a credit to your employers.

Gary · 22 May 2025

★★★★★ 5/5

Trustpilot

Sophie

I would like to thank Sophie for her kind and professional approach, when organizing a viewing for me. I would always reconnend her. Thank you 🙂

Lea · 19 October 2023

★★★★★ 1/5

Trustpilot

3 months of a sale only at week 1 due to Butters

Aweful, Trustpilot has 3.6 reviews Crewe 2.6. I wouldn,t recommend Butters for Shared Ownership properties, they have caused a March to May sale only to be at the 1st week stage of applying. Advised me the buyers had past at the start, but hadn,t, 3rd month still haven,t. I gave them a months head start before my purchase. They haven,t completed the necessary proof after the 3rd month, caused stress beyond belief, ignored calls chasing, never returned my calls week after week, until I witheld my number then answered, incompetant ruining my sale, my purchase and created costs I wouldn,t have occurred if they had got their facts right, to leave my sale 3 months having done nothing, and the Manager never gets involved to apologise or put right. I even received an email one Friday night at 9pm after several weeks of the sale stating that they had taken my house off the market inbetween the sale, the next day Gary the Manager emailed ignore it it,s an error, no apology to the stress I had at 9pm. The Housing association said they dont send the correct ID or finances after the 3rd month Ive done in 2days my end for 4 houses. I've never known an estate agents like them. They have caused me hell. Their Alsager branch also ruined my mum's sale after 15weeks their Manager Amy on me chasing said "theres no rules on how long a property takes" rude, unhelpful and we are still in our houses due to them, it hasn,t affected them, just our lives. They focus more on all their annual leaves. I've cancelled a holiday and courtcase due to stress with this agent having to do their job for them, they charge ridiculous costs to previous agents before and incompetetant for 3x the costs. It,s due to my determination thats gained the Housing association,s support to get this Agent to get their act together, but they still even now have not, after 3x the chances of getting them to "simply supply the correct proof of stage 1 week 1"!!!! Everyone I,ve told what I,m going through are appauled.They are affecting the buyer aswell as the seller.

Heidi · 7 May 2023

★★★★★ 5/5

Google

Paige was great help and really made the process of buying a house smooth and alot less stressful. Thanks alot :)

Aiden · 12 June 2025

★★★★★ 1/5

Trustpilot

Incompetent estate agents

Incompetent estate agents. They don't ring you back or provide any confirmation by phone or email about offers being rejected. They're untruthful & dishonest. We were told we had to go through their broker to get a good chance of getting a mortgage as there were other offers. They then told the seller not to go with us and to go with another couple (who then pulled out and we were asked if we wanted to put an offer back on).Clearly chasing commission and primarily on the sellers side not the buyers. We wasted a ridiculous amount of time back and forth with them and got nowhere, I absolutely do not recommend you sell or buy here.

Michael · 27 April 2023

★★★★★ 5/5

Trustpilot

We dealt with Charlotte at the Hanley…

We dealt with Charlotte at the Hanley office. We found her extremely heloful and easy to talk to. Would highly recommend for anyone looking to move house for the first time as we did. I had so many questions and Charlotte made sure I understood everything completely and made the whole process allot easier.

Paige · 23 February 2019

★★★★★ 5/5

Trustpilot

Liz Thompson superstar

Over the past few years medical circumstances have ment that finances have been very tight, thanks to the support and understanding of Liz Thompson my family kept a roof over their head . Thank you so much Liz it helped take a whole layer of stress out of a terrible situation

Mary · 10 May 2020

★★★★★ 5/5

Trustpilot

Great service

Great service. Georgina Johnson was very helpful and always there for any questions I had. Would definitely use these again 🙂

Hayley · 19 January 2024

★★★★★ 5/5

Trustpilot

Great Communication

We have some issues with our property which we have been renting, Danielle has been a great help throughout . Communication is good as is understanding of this issues . All issues have been solved as soon as has been possible even under the current Covid 19 situation.Thanks Danielle !

Selina · 24 April 2020

★★★★★ 5/5

Trustpilot

I have just found a house to rent…

I have just found a house to rent through using this letting agent (Michael Ferris), from start to finish of me searching for a property, to me signing the paperwork, Michael has been professional and supportive throughout. He has made it very easy, from the online viewing which allowed me to see a very detailed, clear view of the property to the actual physical viewing. I didnt feel rushed, and he provided me with thorough information about the property and process. I am very happy with the service i received and would definitely recommend this agent to family amd friends. If i could give more than a 5 star review i would!

Natalie · 14 November 2020

★★★★★ 5/5

Google

Charlotte was helpful through the home buying process, she always kept me updated on what was happening and passed on messages between me and the seller.

Alex · 29 August 2023

★★★★★ 5/5

Google

Contacting Butters John Bee and was a very easy process and everything was made extremely clear by a professional and helpful Paige Malik. Very happy I spoke to her, pointing me in the right direction and answering every question I had in detail. Can’t wait to see it through with BJB. Would definitely recommend.

William · 3 October 2024

★★★★★ 5/5

Google

Excellent customer service , they go above and beyond to help and support you. We couldn't thank Lisa Leigh enough, she is Excellent. They make buying a home less stressful. Thank you all at Butters John Bee. You are all 🌟PositiveResponsiveness, Quality, Professionalism, Value

Donna · 29 August 2021

★★★★★ 5/5

Google

Our experience of buying through this service and working with Paige has been positive. Despite challenges with solicitors, Paige has been very proactive.

Jordan · 24 April 2025

★★★★★ 5/5

Trustpilot

Review from a very happy landlord:

I am a landlord and this is the second time I have rented my property through Butters John Bee. Michael Ferris from the lettings department was my contact at the Crewe office. From start to finish, the service has been faultless. Communication has been excellent, and all emails answered quickly and phone calls returned promptly. I'd like to say a big thank you to Michael and also to Corrie who have helped and guided me along the way. I have no hesitation in recommending the lettings department and have nothing but praise for Michael and Corrie. I will definitely be using Butters John Bee again to re-let the property when it next becomes vacant.

Mrs · 25 September 2020

★★★★★ 5/5

Trustpilot

I can't thank Grace Thompson and team…

I can't thank Grace Thompson and team enough for all the help and support in these difficult times to get our perfect property, grace has had tears and worry from myself and put me at ease and went above and beyond from beginning till the end, absolutely great service

Joanne · 9 June 2020

★★★★★ 5/5

Trustpilot

Good lad.

Young lad called Fin showed us around a house on Saturday. Very polite nice guy who has followed up with us and given us a few more possibilities to stew over after the house we viewed wasn't quite right for us.

Bryan · 16 February 2026

★★★★★ 5/5

Trustpilot

Happy Vendors

We were very very pleased with the service and staff at the Congleton branch. Vicky went above and beyond taking a walk in straight to the apartment and all the staff we dealt with, Jan and Nathan, were professional and very helpful keeping us informed all the way through the process.

Mr · 19 August 2019

★★★★★ 5/5

Trustpilot

Sandon St

Can I just say firstly, butters john bee has been extremely in depth with all the details that I needed to continue with my application, since it would be my first time moving into a place by myself. A massive thank you to Lucy Strassmann, and Rebecca Gill for keeping in the loop and always keeping in contact with me until my move in date was due. I am extremely happy where I currently live and the team ensured that everything was ready for me when I arrived at the property, so a huge thanks to the team. Thank you again, Lucy and Rebekka.

Angelo · 4 September 2020

★★★★★ 1/5

Trustpilot

0 Consideration For Tenants

We viewed a property to let back in September and moved in shortly after, we were promised that a couple of the issues around the property would be resolved by the time we got the keys. On the day of moving in, the damp in the living room had not been resolved instead a piece of MDF had been glued to the wall to cover it up and none of the other issues were resolved as well as new issues including a hole in the bathroom ceiling, holes in the upstairs doors and paint all over the carpets. 5 months on and we still haven’t had any of the issues resolved despite countless attempts to reach out the BJB I have been ignored and my calls go unanswered. I have had a hole in my roof and windows that don’t shut all through winter when it has dropped as low as -9 outside we have had that chill flowing through our house but the staff at BJB do not care and do not want to help. I was pressured on my move in day to leave a positive review and I regret leaving it to this day. Despicable treatment of tenants, how can you leave another person in a property that is damp, full of holes and has windows that don’t shut ?

Charlie · 8 February 2023

★★★★★ 5/5

Trustpilot

My experience with butters John bee has…

My experience with butters John bee has been amazing! Marcin dealt with myself he was the most helpful kind and down to earth person from start to finish! I couldn’t have asked for a better negotiator he is amazing. I really appreciate the service I received from Marcin, nothing was to much and he communicated to high standards with myself any questions i had wasn’t to much for Marcin, everything was dealt with to perfection. I would highly recommend butters John bee and Marcin to anyone,

Haley · 7 February 2023