Trusted Agent profile · Nantwich
★★★★★
959 reviews across 1 platform
Stapeley House London Road, Stapeley, Nantwich, CW5 7JW
Auction House's office in Nantwich, at Stapeley House London Road, is rated 4.8 out of 5 across 959 reviews on 1 platform.
Every review we hold for the Nantwich office, from every platform, shown as written. First names only.
5/5
TrustpilotEverything went smoothly and customer…
Everything went smoothly and customer service excellent Thankbyou
Hi Tina, thank you for your five-star review! We are so glad everything went smoothly and our customer service was excellent. Best, Auction House
5/5
TrustpilotThey put people before profit
I sold a house with Auction house 9 years ago , It was brilliant and went for way over the price of the estate agent .I gave great reviews back thenThe reason I'm writing this review is because i have sold with an estate agent and Even though i didn't use them this time . Dan and Bryony gave their time freely to advise me And they were focused on what was best for me and not making a profit. Its worth a review because this really is an ethical firm that puts you first .I am proof .Thank you Dan and Bryony . Auction house is a fantastic firm
Hi Marlena, thank you for your excellent review! We really appreciate you taking the time to highlight the unbiased and helpful advice given by Dan and Bryony. Best, Auction House
5/5
TrustpilotAuction House were great from the start…
Auction House were great from the start to the end. The lot I was looking at I saw only a few days before the auction I managed to view the property register and see all documentations needed after the auction they were polite and helpful. Highly recommend as a purchasing platform thank you to the team.
Hi Jeff, thank you for your fantastic feedback! We are really pleased to hear that our team were so helpful. Best, Auction House
5/5
Trustpilot3 Estate agents failed to sell our…
3 Estate agents failed to sell our property at a time when money was tight. As a result, we never got the price we wanted, but our dealing with Auction House were honest & reliable & in the end they managed to find a suitable buyer in a short time. I felt they did the best for us.
Hi Paul, thank you for leaving this excellent feedback! Best, Auction House
5/5
TrustpilotAuction House make the property auction process simple
Auction House were flexible and accommodating, re-working their schedule to enable me to view a property the day before the auction. It was my first auction experience, but they made the process simple and easy to consume. From the auction itself to the post auction process following my successful bid.As well as the good people, they make good use of technology. I was able to Download the legal pack via the website prior the the auction, The Online auction was frictionless, and App to validate Identity was simple to use.
Hi Steve, thanks very much for taking the time to leave a review. It's great to hear of your successful experience of buying at auction and the good use of technology! Best, Auction House
5/5
TrustpilotHighly Recommend
We cannot speak highly enough of Chris , Ben and the whole team, who dealt with the sale of the property from start to finish with complete professionalism.From the first meeting, Chris’s extensive knowledge and experience of auction sales comes shining through, which puts you at ease straight away.Everything was clearly explained, detailing all legal aspects, timescales and process of selling by auction, ensuring we fully understood everything at all times; alleviating all the stress.Valuations and prices are perfectly pitched, which attracts as many potential buyers as possible.Would certainly recommend them to anyone.
Hi Kevin, it's lovely to hear of your positive experience of selling with the Birmingham team. Thanks very much for taking the time to leave a review. Best, Auction House
5/5
TrustpilotLast minute decision to bid led to successful outcome
Although I had registered to bid a few weeks ago it was not until the last minute that I decided to bid but staff on the phone were very helpful even though the auction had already started and I was able to bid for the two properties I had already viewed. I lost out on the first one but got the second one at a good price in a very exciting contest and again staff were very helpful in clearing up a misunderstanding that I had formed about the details of the last few bids made. Thank you Helen, Elaine and Sally. You have made the whole process much less stressful than it might have been for someone like me who has never bid at auction before.
Hi William, thanks for taking the time to leave this review - great to hear you were successful in our latest auction! Best, Auction House
5/5
TrustpilotFrom a sourcing point of view
From a sourcing point of view, John Loudon at Auction House Scotland is great. There maybe deals that are too far gone for your investors but we ended up getting our customer more at auction than they were at agreed price with investor market. Great fees paid back as well, better than any co-sourcing fees 👍🏻 I’d highly recommend Auction house Scotland, however my dealings with John in particular were great! Hopefully do some business either way shortly!
Hi Steven, thanks for taking the time to leave this fantastic feedback! We look forward to working with you again. Best, Auction House
5/5
TrustpilotSell with Auction House you will not regret it
After trying to sell my property for over 12 months I decided to try an action in an effort to sell my property. After contacting a couple of other auctioneers I gave the Auction House a call, I spoke to Dan who was instantly different to the other auctioneers I had spoken to, Dan gave me an overview of how everything works but also had a friendly nature, it was at this point I knew Dan & the auction house was the one.I meet with Dan at the property and he answered every question I had thought of since our initial chat, Dan handled all the viewings and was always on hand throughout the process, her worked tirelessly to get me a sale and kept me up to date with everything that was going all the way through. I first spoke to Dan on the 7th of July and we have completed today 6th of September. The process has been so easy I’m not sure I would ever bother going down the estate agent route ever again. Thanks Auction House and thank you Dan
Hi Martin, it's fantastic to hear how easy Dan and the Auction House North Wales team made the auction process for you! We pride ourselves on guiding people through the process and securing quick sales. Thanks for your detailed feedback! Best, Auction House
5/5
TrustpilotOur first auction experience
We have today completed on a flat in Kings Lynn, this being our first auction transaction. From the outset, the help and advice given to us from Mark Upston was outstanding, he met us at the property, advised of the procedure (which was totally unknown to us) right up until the time we were successfully registered to bid.Also after the auction Elaine advised us by email of exactly how to proceed until such time as the solicitors took charge.All of this may have been completely evident to regular auctions bidders but to us it was a daunting experience and we are very thankful for their support and understanding
Hi John, it's great to hear of the positive experience you had with Mark and Elaine in the East Anglia team. Thank you for taking the time to leave a review. Best, Auction House
5/5
TrustpilotHannah saves the day!
We were faced with an unexpected dilemma when planning an already complex move. Faced with needing fast sale we met with Hannah to explore the Auction route.Further complications made the Auction route less straight forward, however Hannah didn’t give up. She continued to help us find a solution that worked and was able to arrange a pre auction sale with an investor who also agreed to synchronise our sale with our purchase.Whilst it wasn’t how we expected things to progress, with Hannah finding this solution and supporting the sale every step of the way we got the sale over the line & can move forward to our new home.Hannah went above and beyond to support all the last day complications, we are so grateful for her hard work and helping us find a solution to a complex situation.
Hi Hannah, fantastic to hear how Hannah supported you throughout your Auction process and secured a sale for you! Thanks for taking the time to leave this excellent feedback. Best, Auction House
5/5
TrustpilotIf you wish to sell through Auction…
If you wish to sell through Auction House Wales, then I cannot recommend them enough.I needed to sell a plot of 48 acres of land in Pembrokeshire, South Wales. Marc Morrish, a joint director at Auction House Wales, managed to eventually come up trumps. The land was particularly difficult to sell due to a SSSI designation, but working with Marc, we came up with a marketing strategy that, in my honest opinion, became the main driving factor that eventually led to a successful sale.I would also like to add that Marc was particularly accommodating in ensuring that the contract we had as a condition of sale was clearly explained, so that I new exactly what fees I would need to sacrifice as a result of the successful sale.
Hi Victor, thanks very much for your recommendation of the South Wales team. It's great to hear of the positive experience you had whilst selling your land and the outcome you achieved. Best, Auction House
5/5
TrustpilotHannah and Bailey were very good
Hannah and Bailey were very good. Communication was excellent. We achieved a sale in a good timescale. Good job, thank you
Hi there, we are delighted that you received excellent communication and acheived a quick sale! Best, Auction House
5/5
Trustpilot8 days to complete the sale
I met with Lukas on a Tuesday to prepare the marketing, and 8 days later the deposit had been paid, and the property sold, before even going to auction.Selling via Auction House is very simple, and completely different to trying to sell the traditional way. Serious buyers, and a serious process. Buyers having to pay a deposit just takes all the stress and uncertainty out. No sale, no fee, so it's risk free. A big thanks to Lukas, who knows the market, and always kept me in the loop. A please to do business with.
Hi Nicholas, thanks for your fantastic review! We will pass your feedback on to Lukas and Auction House Staffordshire. Best, Auction House
5/5
TrustpilotFantastic service from Ryan Gibb and…
Fantastic service from Ryan Gibb and George Elliot and the team. Sold my property in half a day! No hassle, had 4 buyers interested and one even offered me more money but I opted for the cash buyer.
Hi there, thank you for taking the time to leave this excellent feedback! We are delighted selling your property was a stress-free process with the help of the Auction House Scotland team. Best, Auction House
1/5
TrustpilotDoes their client own the property they are selling?
This company Auction House London, listed my property for sale on Rightmove on behalf of a client who did not own the property.Seriously dodgy, as also suggested by some the reviews already left.You need to be extremely careful if you buy from Auction House London. I had individuals turn up to an Open House sale, when my property was listed for sale by an imposter. You need to ask for proof of ownership before bidding. It is quite likely you won't get itResponse to Auction House London replyYour reply is not accurate. I brought the possible fraud to your attention, afetr which you removed the property from RightMove.In a conversation with a senior valuer that day, she promised to provide all relevant details of the seller. She later refused to do that.The response states that the matter was reported to all relevant authorities, but AHL refuse to inform me of what they reported and to whom. They also refuse to provide details of their professional body, who monitors their behaviour. Perhaps they do not have one?They listed my property after seeing a contract for the sale of said property, which had been exchanged between buyer and seller. They did not think it strange that the lawyer acting for the seller was the same person as was acting for the buyer. The Solicitor Regulatory Authority do find this to be unacceptable. So, Auction House London are very sorry. Sorry they got caught aiding a fraudulent transaction? They will not provide any help to me, however. Again, be very careful dealing with these peopleI have been asked by AHL to remove the name of the person I spoke to the day after discovering AHL had wrongly listed my house for sale for thier client, who did not own it. I have removed the name. Seems it is fine for them to mis-state their actions, though. That is within the guidelines
Dear Mr. Gibson,We appreciate your feedback and understand your concerns regarding the recent incident involving your property. Please allow us to address the situation and provide some context.Firstly, we deeply regret the distress and inconvenience this incident has caused you. As soon as we became aware of the fraudulent activity, we immediately reported the matter to the relevant authorities and ceased all further actions related to the property listing. We also contacted you to inform you of the situation. We take such issues seriously and have stringent procedures to prevent fraudulent activities. We want to assure you and all our clients that we are thoroughly reviewing and enhancing our verification processes to prevent any similar occurrences in the future. We aim to maintain the highest standards of integrity and trust in all our transactions.We genuinely apologise for any distress this may have caused and appreciate your understanding as we resolve this matter. If there is anything further, we can do to address your concerns, please do not hesitate to contact us directly.Auction House London
1/5
TrustpilotMisleading offer in SE LOndon
Auction House are currently handling the online auction of a plot of land in SE London, which is being offered through Right Move - See Land for sale in Crookston Road, London, SE9 1YQ Price is amazing, but the offer is totally misleading and the images have been manipulated to make it seem as though a realistic bungalow is possible on the site. You'll notice that no floor plan of the 'suggested' building is provided. Have a close look at the size of real people in the photo's and the pavement which is 2m wide at the maximum. Also note that one photo seems to show vegetation behind the suggested building. In fact the back of the building would be embedded in the bank with no gap between. (No worries about damp there then!)Potential buyers might like to know that in fact the site is approximately 8' - 10'in depth and consists of a steep bank which serves to retain the houses above it. Houses - it should be pointed out - which are prone to subsidence because the clay hillside is subject to landslip in wet weather. In fact, in very wet weather, natural springs saturate the site.Potential buyers should note that Auction House are being very wary about suggesting that Planning Permission might be achievable. In fact this is because an application is highly unlikely to succeed due to huge local opposition.Auction House themselves may be innocent in this, as the property owners have tried to sell the land before - without success. However, Auction House should be more explicit about the deceptive nature of this offer. Perhaps they should at least put up a very large BUYER BEWARE disclaimer?See Land for sale in Crookston Road, London, SE9 1YQ
Hello Tom, thank you for feedback. We pride ourselves on providing transparent and accurate property information to the best of our knowledge. The property in question does have disclaimers stating that purchasers must make their own enquiries regarding development potential and that it is subject to planning permission, however we take on board your feedback and will ensure we carefully review the language used within our descriptions to avoid any confusion or misunderstanding. It is for the reasons you have mentioned that it is critical that any interested parties (for any auction lot), conduct their own due diligence so they can make an informed decision before bidding on an auction lot. All the best - Auction House UK
5/5
TrustpilotThe auction house was very helpful…
The auction house was very helpful never done this before Robert Hurst was very helpful as well.
Hi David, thank you for your lovely feedback! We're very pleased to hear you had a great experience with us, and that Robert was so helpful throughout the process. Best, Auction House.
1/5
TrustpilotI owned a small commercial property and…
I owned a small commercial property and the tenant wanted to leave and gave three months notice so I thought I would try auction as an auction date was available two days after the tenant was leaving. I have never used an auction site before and told auction house this so I could get as much information as possible and I signed up with auction house. About 6 weeks from auction date (March 2024) I was getting a little concerned as I hadn't heard anything so sent an email to be told that nothing is done until the auction before is finished (March 2024) so left it at that. April arrived and still I hadn't heard anything and no photos etc had been taken so again contacted them. A couple of days later I was informed my property was listed, I was quite shocked as no one had been in contact re photos etc. I looked online and indeed my property was there and it had photos but no one had arranged this with me. I was under the impression that like an estate agent I would go through any photos and description and agree they were suitable but this did not happen. The pictures that auction house took were of extremely bad quality and did not show the property at its full potential, it was bin collection day and neighbouring properties had left their bins outside mine for collection. Auction house did not even move these so the front picture just showed the property with numerous bins outside making it look as if was always like that. If they had informed me someone was going to take photos I would have gone there to check everything etc, but they didn't. I also then went to check the property and found they had screwed a large auction house sign direct to the render on the outside, damaging the render. There is a large shop window right next to where they had put the sign so why couldn't they have just stuck a sign to the inside of the window instead of damaging my wall, by that time the sign was up and the damage already done so it wasn't worth talking down. About a week later I had a call from my tenant to say a potential buyer had been in and asked my tenant to pass their number to me. I rang this potential buyer and it appears she had seen the property as soon as it had gone on and wanted to buy the property before the auction so rang auction house to put forward an offer. The buyer was told by auction house that seller (me) had just put the property on and unlikely to be accepting offers. NO ONE from auction house notified me about this buyer or her offer, if she hadn't spoken to my tenant and left her number would I have ever known about her? The buyer was also disgusted that auction house had not told me about her. As it was the buyer and I sorted out a price between us and she did actually go on to buy the property. I found I had terrible service from auction house,they simply did not keep me informed and did not tell me about this buyer and also damaged my property. The worst part is they charge for this so called service!!! Definitely would not use again.
We are sorry you feel our service was not up to our usual high standards and although we accept the sale was not as you would have liked we did introduce the eventual purchaser who exchanged under auction rules. The fact that she negotiated with you direct was not our preference and we have learned from your experience to ensure our communication improves. We have also spoken with our board company to ensure they do not cause any damage whilst erecting signs in the future.Thank you for your review, we take all comments seriously and once again apologise if you feel we did not deliver the appropriate service on this occasion. Kind regardsAuction House East Anglia
5/5
TrustpilotSelling
A very easy process from start to finish. I had a Victorian house split into three flats to sell. Tge agent went out to view and appraise the property, there was no need for me to be present and as I had had previous dealings I felt happy not being there. There was then a discussion as to the guide price. Watching / Listening to the auction online wasn't as fun as being there in person but the auction was easy to follow. The property was unsold during the auction as it didn't meet my reserve but two hours after an offer was made and I accepted. This is a hassle free way to sell. Worthwhile thinking about it.
Thank you for your review of Auction House. We are so pleased to hear you found the process very easy from start to finish. All the best - Lauren
5/5
TrustpilotFrom first contact through to sale…
From first contact through to sale completion Mark Upston was considerate knowledgeable and kind- understanding the stress and pressure which came for me with my first experience of selling by auction I was quickly able and very happy to leave things in his capable hands He kept me up to date throughout the process and was always available for any questions or reassurance Thankyou for professional job Mark handled with kindness and consideration
Hi Sally, thanks for leaving a positive review. It's great to hear of the professionalism that you received from Mark in the East Anglia team. Best, Auction House
5/5
TrustpilotExceptional experience with Auction House North Wales and Dan
My experience as a buyer with Dan at Auction House North Wales has been nothing short of exceptional. Dan's professionalism, knowledge and dedication to his clients truly set him apart in the real estate industry.Dan's expertise in real estate auctions is truly impressive. He has a deep understanding of the market and the properties available for sale, which has been invaluable in helping me navigate the auction process with confidence. Dan's insights and guidance have been instrumental in helping me make informed decisions and secure properties that meet my needs.What stands out most about Dan is his outstanding customer service. He is always responsive, reliable, and goes above and beyond to ensure that my buying experience is smooth and successful. Dan takes the time to listen to my requirements and preferences, and he works tirelessly to help me achieve my real estate goals.Thanks to Dan's expertise and dedication, I have been able to acquire remarkable properties through Auction House North Wales. I highly recommend Dan to anyone looking for a trusted and knowledgeable professional in the real estate auction industry. Thank you, Dan, for your exceptional service and for making the real estate auction process a positive and rewarding experience!
Thank you for your review of Dan & Auction House. We are so pleased to hear Dan provided you with an exceptional experience. Thank you for recommending us; we look forward to helping you again. All the best - Lauren
5/5
TrustpilotA big thank you to Dan at Auction…
A big thank you to Dan at Auction House. Throughout the whole selling process I felt he took special interest in not only achieving the sale but keeping me updated and informed of progress at all times. Over the years I have sold many houses with differing experiences, but I have to say that Dan is up there as one of the best. This sale had its challenges but Dan's quick understanding of all the issues and his willingness to assist with whatever was required has to be complimented.
Thank you Ruth for your review of Dan & Auction House. We are so pleased to hear Dan provided you a 5 star experience. All the best - Lauren
5/5
TrustpilotAuction house were brilliant
Auction house were brilliant! We found ourselves needing to move quickly as we’d outgrown our home with an extra baby and needed to move before I went back to work. We had considered using webuyanyhouse but they kept reducing the price they’d pay. Chris gave us great advice, we dropped the guide price to get some more interest and we ended up £70k better off than using our other options. I would not hesitate to recommend Chris and the team at Auction House. Thank you for helping us move!
Thank you for your review of Chris and the Auction House South West team. We are so glad to hear you had such a positive outcome with the sale and a brilliant experience. Best wishes - Rachael
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Auction House's Nantwich office has 959 reviews across 1 platform: 959 on Trustpilot (across the whole business).
Auction House Nantwich is rated 4.8 out of 5 across all 959 reviews.
Auction House Nantwich, Stapeley House London Road, Stapeley, Nantwich, CW5 7JW.
