Trusted Agent profile · Mutley

Beresford Ward Plymouth reviews in Mutley

4.6

★★★★★ Excellent

586 reviews across 2 platforms

77 North Hill, Mutley, PL4 8HB

Beresford Ward's office in Mutley, at 77 North Hill, is rated 4.6 out of 5 across 586 reviews on two platforms, including 106 Google reviews rated 4.4.

Google logo

4.4 / 5

106

Reviews on Google

This office

Trustpilot logo

480

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Mutley office, from every platform, shown as written. First names only.

5/5

Trustpilot

Karen at Beresford Lettings had been…

Karen at Beresford Lettings had been very helpful to review our property also very professional in her approach.A pleasure to work with the team at Beresford that can meet the client’s requirements.

Jay · 7 April 2022

Agent replied · 6 July 2023

Hi JayThank you for taking the time to leave your review. I was pleased to read your positive comments regarding Karen and the rest of our lettings team at Upminster. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

We have had to find temporary…

We have had to find temporary accommodation while Insurance claim ongoing, team at Berefords Billericay have been extremely helpful arranging and during this stressful period

Doug · 18 January 2023

Agent replied · 29 October 2023

Hi DougWe really appreciate you taking the time to post your feedback following your recent dealings with our lettings department in Billericay. It was great to read that our staff have been helpful in dealing with you whilst you try to source temporary accommodation due to an ongoing insurance claim. I know they will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Good Service.

Clear in explaining things. Use to respond fast for any queries.

Sreenath · 29 January 2024

Agent replied · 24 August 2024

Hi Sreenath,Thanks for taking time out to provide us with your feedback following your recent dealings with our local lettings department. I am pleased that everything was explained clearly to you throughout the process and that my team responded promptly to any queries that you raised.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service always thanks a ton

Raheel · 9 May 2024

Agent replied · 24 August 2024

Hi RaheelThanks for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Transparent, professional, thoughtful, caring

Transparent, professional, thoughtful, caring. Such a great experience with Paul Tuck. Many thanks

Keiron · 8 December 2023

Agent replied · 31 December 2023

Hi Keiron,Thanks so much for taking time out to provide your feedback. I am pleased you found the approach of our lettings team in Billericay transparent and professional throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good level of communication

Good level of communication. Friendly and helpful people working hard for you.

Belle · 29 December 2023

Agent replied · 24 August 2024

Hi Belle,We appreciate you taking time out to provide your review. I was pleased to read that our local lettings team remained in regular contact with you throughout your recent transaction and adopted a friendly and helpful approach. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Have been with beresfords lettings for…

Have been with beresfords lettings for many years and have always found the services you receive from them to be excellent and would recommend them to anyone looking to rent a property.

Edward · 1 March 2022

Agent replied · 29 October 2023

Hi EdwardThanks so much for taking time out to post your recent review. It is great that you have been working with us now for many years and have been happy throughout with the service provided by our lettings team. We are all very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings

5/5

Google

Brilliant service! Thank you so much ☺️

Hayley · 31 March 2024

Agent replied · 28 August 2024

Hi Hayley, Thank you for the review. Its great to hear you received a brilliant service. Best Wishes Chase Buchanan

5/5

Trustpilot

Beresford has been a good experience…

Beresford has been a good experience especially with Hannah and all the team. Excellent service.

Henry · 29 September 2023

Agent replied · 29 October 2023

Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Courtesy call

Lauren took the time to make a courtesy call to check everything was going well with the tenancy. She is always pleasant and has a great deal of knowledge and practical experience of dealing with landlords and tenants. She comes up with good ideas to solve any issues you may have.

Debbie · 31 May 2023

5/5

Trustpilot

Tessa

Tessa, Dominique and the rest of the staff made the experience of letting my house easy. Would highly recommend them.

David · 14 April 2023

Agent replied · 6 July 2023

Hi DavidMany thanks for your positive feedback following your recent dealings with our lettings department at Colchester. We are very appreciative of your 5-star rating and that you would not hesitate in recommending our services to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Perfect service from Charlie

Bolade · 30 April 2024

Agent replied · 24 August 2024

Hi BoladeWe very much appreciate your feedback and I am pleased that you were impressed with the service provided to you by Charlie in our lettings department.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

James and Chris

Great professional service and very helpful with all and every question. Fast responses.

Conor · 14 October 2023

Agent replied · 29 October 2023

Hi ConorMany thanks for taking the time to provide us with your feedback. I am pleased that you found the approach of our local lettings team both helpful and professional. Everyone at our end is very grateful for your comments and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

New Tenants

Timely contact. Useful updates. Honesty. Polite. Worry free change over of tenants.

A · 1 November 2023

Agent replied · 25 November 2023

Thank you so much for providing us with your feedback. I am pleased that everything proceeded successfully for you and regular updates were provided by our local lettings team.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I am happy with how company handles…

I am happy with how company handles their work.

Szvjatoszlav · 22 May 2025

5/5

Trustpilot

Witham Branch

Danny at Witham branch has been great help quick easy service and everything explained in detail to me aswell would recommend to all Thanks again

Luke · 18 August 2022

Agent replied · 6 July 2023

Hi LukeJust a brief response to your review. I was pleased to read that Danny explained everything to you and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

On point communication

On point communication , care for the tenants

Ken · 2 January 2024

Agent replied · 24 August 2024

Hi Ken,Many thanks for providing your feedback. I am pleased that our local lettings team remained in contact effectively on a consistent basis throughout your recent transaction. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Professional and efficient service

Professional and efficient service. Would use them againHighly recommend

Sibel · 4 December 2023

Agent replied · 31 December 2023

Hi Sibel,Thank you so much for taking time out to provide your feedback. I am pleased that our staff continue to deliver a professional and efficient service. It's great that you would continue to use us in the future and recommend your local lettings team to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great experience from start to finish

Great experience from start to finish. Took all the stresses of moving away. Abby in particular was easy to deal with and always in hand to answer questions

LD · 23 February 2022

Agent replied · 29 October 2023

Hi LDThanks so much for posting your review. It was great to read your positive feedback. I am pleased that you were impressed and I know Abby will be especially grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

Early days with a new rental, however can't fault the guys from Beresford Ward so far! Nice and friendly staff, straight forward sign up once we'd found a property and quick acceptance! Much better experience compared to our first rental!

Greg · 8 July 2018

Agent replied · 7 July 2023

Hi Greg. Thank you for taking the time to leave a review. I hope the rain kept off on the day you moved in. I'm pleased to hear that you had a good experience and you felt that it was smooth process. Please do call my office if you do experience any problems or need any assistance. Kind regards Mark Ward

5/5

Trustpilot

Great service

Thanks for viewing today, gabby was very helpful and professional, thanks

Bilal · 5 October 2023

Agent replied · 29 October 2023

Hi Bilal,Thank you for taking the time to leave your review. It is great to hear that you have been happy with the service provided to you by Gabby and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

I've rented through these guys for many a year and have found the service excellent. The only issue with my flat was dealt with quickly and professionally. The office staff have always been friendly and helpful. Would recommend them

Andy · 8 July 2018

Agent replied · 7 July 2023

Hi Andy, Thank you for taking the time to leave a review. I'm glad that we were able to deal with your tenancy in such a positive way. Wishing you all the very best. Kind regards Mark Ward

5/5

Trustpilot

Was able to get our appartment very…

Was able to get our appartment very quickly

Akhil · 22 November 2023

Agent replied · 31 December 2023

Hi Akhil,Many thanks for providing us with your feedback. I was pleased that our local lettings department were able to source a suitable apartment for you swiftly. We hope that you enjoy your time living at the property.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Nice to se a professional service on…

Nice to se a professional service on time and very polite Allways a breeze and welcome anytime 👍

Dean · 7 February 2023

Agent replied · 6 July 2023

Hi DeanWe all very much appreciate your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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