Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery professional service
RMS helped me to sell my GP surgery. They were prompt, professional and kept me informed at all times. There were some tricky moments during the sale but they handled these very professionally, and I was grateful for their expertise.Special thanks to Michael for his patience early on and then Gordon for his tact and diplomacy in concluding the deal.
Stephen · 14 January 2022
Agent replied · 26 October 2024
Dear Stephen, thank you for instructing our commercial team to sell your property, as well as leaving the branch a lovely review. We're so glad they were able to provide you with 5* professional and prompt service. Thanks again
★★★★★ 5/5
TrustpilotGreat Service
Great Service, Michelle, Jemma and Dawn were a massive help from start to finish and made the sale of my house stress free.
Jen · 7 November 2025
★★★★★ 5/5
TrustpilotBrilliant service from Alistair and the team at RMS
Brilliant service from RMS, especially Alistair who set up our mortgage and financial products, no pressure and fully explained at every stage. Alistair has been excellent, really friendly, always rings when he says he will and answers any questions and advises as best he can. Would definitely recommend. Thank you for getting us into our new home so quickly :)
Lucy · 13 December 2021
Agent replied · 26 October 2024
Dear Lucy, thank you very much for leaving a lovely review for Alistair. We're so glad he was able to help secure you a mortgage and other financial products at rates you were happy with. We appreciate the future recommendation. Many thanks!
★★★★★ 5/5
GoogleThe Morpeth Office were fabulous at keeping me informed throughout .. I felt that I was a valued customer and would absolutely recommend.
Elaine · 10 October 2024
Agent replied · 8 November 2024
Dear Elaine, thank you for taking the time to leave our team in RMS Morpeth a lovely review and a 5 star rating. We really appreciate your recommendation, this really helps people find us.
★★★★★ 5/5
TrustpilotUnbelievable service
I was selling my mothers home which was an emotional experience but thanks to the staff in the Fenham branch it was completed quickly and professionally. From the very first contact the staff kept me up to date in the process. Her home went on the market on the Friday and an offer accepted on the Monday. The sale was completed within 6 weeks. I could not fault the service or the cost. Would thoroughly recommend iris definitely a 5 star from me.
The · 8 May 2024
Agent replied · 26 October 2024
We really appreciate you taking the time to leave this lovely 5 star review for our team in RMS Fenham. Thank you for trusting us to be the acting agent in selling your Mother's property and for recommending our service. Best wishes.
★★★★★ 1/5
TrustpilotDiabolical experience!
Diabolical. How do landlords get their properties rented out with this company?! I enquired on a commercial property and the agent was only interested in me agreeing to a viewing! I told him that I didn’t want to waste my time or his and needed some questions answered first. He took my details and said he would call me back… 3 days later, nothing! I even emailed in for some details and guess what… nothing again. I was very interested in taking over the premises but due to this diabolical lack of contact I will continue my search!
Friend · 2 May 2024
Agent replied · 26 October 2024
Thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or prospective Tenant. Without a property address we’re unable to look into this for you, however usually when our agent request that you view it is because this is what our client has asked for and we must respect those conditions. We’re happy to look into this further for you if you can drop an email with the property address and who you spoke to marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotCouldn't recommend RMS more.
Couldn't recommend RMS more.
From valuing, marketing and selling my house to helping me purchase my current home, they have been supportive throughout and maintained constant contact.
So grateful for all their help!
Alex · 25 August 2026
★★★★★ 5/5
TrustpilotRook Matthews Sayer Whitley Bay 5*
Excellent experience buying through RMS Whitley Bay. They kept us informed at all stages of the buying process and went above and beyond to sort out any issues. Alison, Jan and the team were a pleasure to deal with and we were very grateful for their help throughout the purchase of our new home.
STEVEN · 23 August 2022
Agent replied · 26 October 2024
Dear Steven, thank you so much for this amazing 5* review for RMS Whitley Bay. The team are very passionate in what they do and receiving comments like this makes it all worth while.
★★★★★ 5/5
TrustpilotQuick and friendly
Dealt with Michael Storey at the fenham branch really friendly and always willing to help resolve any issues making the whole process as quick as possible.
Sabbah · 7 August 2024
Agent replied · 26 October 2024
Thank you so much Sabbah for a great 5 star review for Michael, our Mortgage Advisor in the Fenham branch.
★★★★★ 5/5
TrustpilotThe staff are excellent special thank you
The staff are excellent special thank you to Wendy, as we are now in our new forever home.Thank you so much
N · 18 October 2024
Agent replied · 26 October 2024
Thank you so much for leaving RMS Bedlington a 5 star review and congratulations on your new home.
★★★★★ 5/5
GoogleThank you to RMS Morpeth for all the help during the purchase of my new home, all the staff especially Michael, were always so nice, always happy to help and give any advice. We would recommend them to anyone!
Lauren · 9 November 2023
Agent replied · 8 November 2024
Dear Lauren, thank you so much for taking the time to leave this wonderful five star review for our lovely estate agents in Morpeth. We really appreciate your recommendation of RMS Morpeth!
★★★★★ 5/5
GoogleThe team at RMS in Morpeth were helpful, professional and supportive thoughout the sale process during a tricky time in the housing market. Communication was regular, timely and clear. Fees were reasonable. We were very happy with their service.
Tim · 9 November 2023
Agent replied · 8 November 2024
Thank you so much Tim, for this great review of RMS Morpeth. We really appreciate it and we shall pass your kind words onto the team.
★★★★★ 5/5
TrustpilotGreat Customer Service
Great customer service Friendly Highly recommended Would definitely use again 10/10 Special mention to Angela French Professional at all times
Kevin · 1 November 2024
Agent replied · 26 December 2024
Thank you so much Kevin for leaving RMS Ashington as 5 star review, specifically Angela. We really appreciate it!
★★★★★ 5/5
TrustpilotFantastic communication and service!
We recently sold our house through the Whitley Bay branch and experienced fantastic service! We knew from valuation (compared to the service we received from other estate agents) that RMS were the right choice! Fantastic communication throughout the whole process and will always recommend them! Thank you Jan!!!
Victoria · 13 February 2023
Agent replied · 26 October 2024
Dear Victoria, we are so glad we were able to provide you with the help you needed. Thank you so much for taking the time to give our Whitley Bay branch five stars and your recommendation, it really means the world to know you're happy with our service.
★★★★★ 5/5
TrustpilotFirst Time Buyer, First Time Reviewer
I went with Rook Matthews Sayer to purchase my first home. The staff were absolutely incredible and friendly. They always were on hand to help with anything I needed and reassured me when I had questions or started stressing, as most people do with first buys. I always felt like all the staff knew my situation and I could speak to anyone for help. I didn't have to just wait for 1 individual to get back to me. They are a team and they work great together. I used them as a Mortgage Broker as well and they were great. A huge thank you to the entire team in the Fenham Branch, you were all fantastic.
Abdul · 26 March 2024
Agent replied · 26 October 2024
Dear Abdul, thank you so much for taking the time to leave this lovely review for our team in RMS Fenham as well as our Mortgage Advisor, we really appreciate it!
★★★★★ 5/5
TrustpilotLemington Property, Newcastle.
I was dealing with my elderly parents house which brought with it a good number of challenges. RMS and specifically Bruce and Ellie were flippin fantastic. They were understanding and sympathetic to both myself and my parents. Nothing was too much trouble and they went the extra mile without question. Thank you.
Mr · 10 September 2022
Agent replied · 26 October 2024
Dear Mr & Mrs Lamb, thank you very much for leaving this wonderful 5* review for RMS West Denton.
★★★★★ 5/5
TrustpilotSales review
I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
Steve · 2 March 2026
Agent replied · 20 March 2026
Thank you so much Steve for your review and for recommending our team in RMS Ponteland.
★★★★★ 5/5
TrustpilotGreat advice and service throughout the…
Great advice and service throughout the sale process from the team at the West Denton Branch. We were kept fully informed as to what was going on. Thank you for making everything go so smoothly.
Janice · 29 July 2026
★★★★★ 5/5
GoogleRook mathew sayer has been totally brilliant.The staff at the morpeth branch are extremely friendly and are on the ball.Lots of phone calls telling me how the progress is going.Had another estate agent before Rook mathew sayer and they were extremely disappointing they promised everything and got nothing .
Definitely would recommend Rook mathew sayer morpeth branch.five star service.
Paul · 21 February 2025
Agent replied · 8 May 2025
This review has made our day, thank you so much Paul. We really try and convey in our initial valuations that we are with you for the long haul, not just until we agree a sale. We will do everything in our power to get to completion. But in the end, actions speak louder than words, which you've seen demonstrated by our fabulous Morpeth team. We really appreciate your recommendation. Best wishes, RMS.
★★★★★ 3/5
TrustpilotWe had a decidedly average experience…
We had a decidedly average experience working with Rook Matthews Sayer Forest Hall as a buyer. Whilst we understand that the estate agents are predominantly working for the seller, and we were first time buyers with a lot of questions, we also had a lot of enthusiasm which was quickly diminished when putting in our offer and throughout the first few weeks after having our offer accepted. The agent we dealt with in the first instance was rude and talked over us when trying to put in our offer or ask any questions. We also didn’t get responses via email. The only time they were warm and friendly is when they rang to say our offer had been accepted - go figure!! However, when Nicola took over our account, we had a far better experience. She was polite, friendly and clearly looked out for the buyer whilst still considering our feedback and requests. She really did save our experience! I wouldn’t be keen to work with Rook Matthews Sayer again. However, they got the job done.
Katie · 15 March 2024
Agent replied · 26 October 2024
Dear Katie, thank you for your feedback however we’re really disappointed to receive this review as we aim to provide all of our customers with the best possible service, regardless of whether they are a vendor or purchaser. As you can see from our high rating you’ll see that this is what we strive for. We take all feedback very seriously and because of this we have passed your comments onto the branch manager. We’d like to congratulate you on your new home and wish you the best of luck settling in.
★★★★★ 5/5
TrustpilotRMS Blyth are brilliant!
RMS at Blyth were excellent from start to finish with the sale of our flat. It was sold straight away to a cash buyer and all the staff we spoke to were so friendly and helpful. Would definitely not hesitate to use them again and, from our experience, we can definitely recommend to others.
Northernlass55 · 7 May 2022
Agent replied · 26 October 2024
Good morning, thank you for for your review for our Blyth team. We're very glad they were able to secure you a cash buyer and swiftly. Thanks again
★★★★★ 5/5
GoogleAs RMS in Morpeth were agents appointed by my seller, I was really surprised and delighted to receive regular calls from Ann giving me a status update on the chain. They are a credit to their profession!
Mark · 9 November 2023
Agent replied · 8 November 2024
Dear Mr Richardson, we really appreciate you taking the time to leave this review for RMS Morpeth. Thank you so much for the 5*s!
★★★★★ 5/5
GoogleAmazing from the start right up until the end the communication was amazing very friendly staff and would not hesitate to use them again
Neil · 10 February 2026
Agent replied · 10 October 2026
Really appreciate this fantastic review for our team in Morpeth. Thank you Neil for taking the time to highlight our team.
★★★★★ 5/5
TrustpilotContinuous updates throughout our…
Continuous updates throughout our purchase. Assisted with any queries in an efficient manner. Smooth process from initial viewing up to the day we collected our keys.Many thanks to Sian and all of the RMS Ponteland team for your excellent service.Mr & Mrs Martin.
Mrs · 15 May 2023
Agent replied · 26 October 2024
Thank you Mr & Mrs Martin for a sterling review of RMS Ponteland, we really appreciate your kind words and for you taking the time to do so.
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