Trusted Agent profile · Morpeth
★★★★★
725 reviews across 2 platforms
17 Newgate Street, Morpeth, NE61 1AW, NE61 1AW
Rook Matthews Sayer's office in Morpeth, at 17 Newgate Street, is rated 4.8 out of 5 across 725 reviews on two platforms, including 115 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Morpeth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Morpeth.
Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
5/5
TrustpilotRMS MORPETH
Execellent customer service at the Morpeth branch. Kept us informed of the progress with a regular phone call. Friendly and efficient…A special thank you to Ann Brodie for helping us all the way to completion…
Dear Alison, thank you so much for taking the time to leave this great review for Rook Matthews Sayer Morpeth. We really appreciate it!
5/5
TrustpilotWhitley Bay Store
Whitley Bay Store - Jan was Amazing, really helped us in every way possible! As a first time buyer you can feel stressed and not know what you’re getting into but Jan kept us in the loop and supported us the full way through, amazing customer service!
Dear Beth, thank you for leaving a lovely review for our wonderful Jan. We're glad she was able to guide you with her experience and support too. We hope you're very happy in your new home!
5/5
TrustpilotChoose The Very Best ... RMS Whitley Bay
What a wonderful, helpful and knowledgeable team RMS at Whitley Bay. It was a First Class experience from start to finish. Even when problems arose they were there to solve them in an efficient and calm manner. I would rate the experience as outstanding 10/10. What an Outstanding Team to guide you through selling or buying a property. Look nowhere else! I am SO glad I chose them.
Wow! This review has blown us away this morning. Thank you so much Fiona for taking the time to write such kind words about our staff in the Whitley Bay branch, they truly are a credit to us and we beam with pride every time they receive a review like this. We'd like to thank you for entrusting us with the sale of your property and wish you well. RMS
5/5
TrustpilotAlistair is an asset to the business
Alistair is an asset to the business. His approach has always been nothing is too much. He really does go the extra mile and explains everything clearly Thank you so far and appreciate all of your support.
Thank you Louise for such a lovely review for Alistair our mortgage advisor.
5/5
TrustpilotReally good communication
The team at RMS communicated really well with both myself (seller) and with the buyer's team. Very responsive when things seemed slow and helped to move the whole process on. Thank you
Thank you Gail for taking the time to leave this lovely review for our team. We're so pleased you felt supported throughout your sale.
5/5
TrustpilotMassive thank you
Alistair went above and beyond with helping us purchase our new house and getting our mortgage both times specially with everything that happened with it, we couldn’t thank him enough.
Thank you for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotRook Matthews Sayer Gosforth
Rook Matthews Sayer Gosforth, Neil and his team were absolutely brilliant. Felt really supported throughout the whole process. Highly recommend.
Thank you so much Hannah for giving Neil, our Mortgage Advisor and the rest of our team in Gosforth a 5 star rating. We're so delighted to know you felt supported during your journey and we really appreciate your recommendation.
5/5
TrustpilotVery professional experience
Very professional experience. Natalie was extremely helpful and a good communicator. I would recommend Rook Matthews Sayer and Natalie in particular.
Thank you so much Leo for taking the time to leave this great 5 star review. We really appreciate your recommendation and for highlighting Natalie to us.
5/5
TrustpilotReally great service
Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
5/5
GooglePamela, Jon and the team made the whole process from making an offer to applying for a mortgage smooth and simple. I was kept fully informed at every stage and my application was approved within a month. I couldn't be happier with the service I received.PositiveResponsiveness, Quality, Professionalism, Value
Dear Megan, thank you for taking the time to leave our Morpeth branch a thoughtful review. We're very happy that you received 5 star service from both our residential & financial services teams. Thanks again
5/5
TrustpilotThe team were friendly
The team were friendly, courteous and helpful through my sale I would absolutely recommend to anyone selling or buying their a home. LDyos
5/5
TrustpilotAlistair has been supportive and in…
Alistair has been supportive and in touch throughout the process, going the extra mile chasing solicitors etc. Highly recommended.
Dear Chris, we're thrilled to know you would recommend our Mortgage Advisor, Alistair and to learn you have felt supported throughout the process. Thank you so much for taking the time to leave us a 5 star rating.
5/5
TrustpilotBedlington RMS Claire
Claire and her team were friendly yet professional throughout, from first coming to look at my property to completing its sale. All at a competitive fee. I would have no hesitation in using them again or recommending them to someone else.
Dear Gordon, we're so pleased to know that you would recommend us in the future. Thank you so much for leaving this 5* review for Claire and the girls at RMS Bedlington.
1/5
TrustpilotSTAY CLEAR, RENT FROM A MORE REPUTABLE COMPANY
My daughter picked up her keys for her 1st rented flat yesterday. They had assured her the carpets had been cleaned, yet they were rotten! My white socks came out black on the bottom when leaving! No end of tenancy clean had been done, i have photos and Videos at the state of the Place with dirt, dust, hair lying all over, a manky shower screen, toilet covered in urine and faeces! The fridge freezer is a shambles, and they are refusing to sort it out! The carpets need replacing never Mind a clean, but my daughter had said as long as they had been cleaned she would be happy to take it. They lied through their teeth saying they had been cleaned, made her sign the contract before letting her check! And surprise surprise they hadn’t been cleaned! Now they don’t want to know!Abysmal service!!
We’re incredibly disappointed to receive this review as you can see with our 4.8 star we pride ourselves in the service we provide. We can assure you this property had been cleaned by the landlord prior to the tenancy commencement. As a reputable letting agency, we wouldn't and have never forced anyone to sign a contract, all properties are viewed prior to an application being submitted and a holding deposit paid. Our lettings team have worked directly with the named tenant and landlord to rectify issues in the property since moving in. As per the inventory letter which is issued alongside the inventory, all tenants have 7 days from the tenancy start date to notify the property inspector of any issues they have found which are not already noted on the inventory. Any issues raised are dealt with accordingly, in some instances, tenant preference can override genuine repair or maintenance and as this is not a new-build property, having had tenants previously then there does have to be allowances for fair wear and tear. Rest assured that this is the reasoning behind our thorough inventory reports, to protect the tenant from unreasonable claims being made at the end of the tenancy by the landlord. Our team will always help with any issues and there was no difference in this situation. In the rarity that a tenant is extremely unhappy with the property despite viewing before submitting their application and signing the inventory, they can return the keys to the local branch, cancel the let and receive a full refund however this was not deemed necessary by the tenant.
5/5
TrustpilotRMS are truly an outstanding estate…
RMS are truly an outstanding estate agents. Their team work together and are committed to each and every customer. I have worked with many agents in the past, but none of these compare to RMS; they simply go above and beyond. Excellent team (thanks Nicola, Marslie and Jan).
Hi there, thank you for leaving our Whitley bay branch and specifically Nicola, Marslie and Jan a lovely review. We're so glad they were able to provide with 5* service and hope that you will continue to use our services in the future! Thank you again.
5/5
GoogleI highly recommend RMS Morpeth. The team is incredibly friendly, with exceptional communication throughout the buying process. They kept me super up to date with any movements, big or small. From start to finish, I was delighted with the service I received, and I would highly recommend them to anyone looking to sell, buy or let their property.
Dear Emily, thank you so much for taking the time to leave this fantastic review for RMS Morpeth, we really appreciate it!
5/5
TrustpilotBedlington office
The staff are very pleasant. They return calls & work on a professional level but the biggest plus from the bedlington office is they seem & come across as genuine people. I dealt mainly with Wendy is in RMS bedlington.
Dear Katrina, thank you so much for your review of RMS Bedlington. Professional and genuine, in this industry are two very good traits to have, we're so pleased with this feedback.
5/5
TrustpilotRMS Blyth helped us to sell our much…
RMS Blyth helped us to sell our much loved home and buy a new family home. The staff were amazing, professional and friendly. Special shout out to Nichola, their mortgage advisor who helped us find our mortgage too. I wouldn’t hesitate to use them again. Thank you 😊
Dear Lynsey, thank you for taking the time to write such a lovely worded review regarding our Blyth team and specifically Nichola. We're so glad she was able to help secure you a mortgage, while the rest of the team were able to find a suitable buyer for your family home. We hope you're happy in your new home, thanks again!
4/5
TrustpilotExcellent service
Excellent service. Alistair Bowman went above and beyond even throughout the pandemic to ensure we were happy and had little stress as possible. Would recommend Alistair to anyone, very reliable and is always at the end of the phone if needed- even out of office hours!
Dear Victoria, thank you for leaving a very kind review for Alistair. We're very glad he was able to help get the purchase of your property over the finish line. Thanks again and wishing you luck in the future!
5/5
TrustpilotVery good service
Very good service, I was kept up-to date with sale at all times. Would highly recommend
5/5
TrustpilotExcellent communication during my house…
Excellent communication during my house purchase from everyone in The Bedlington office and Alistair my mortgage advisor .
5/5
TrustpilotRMS Blyth branch
I have just completed the sale of my elderly mother’s house and cannot thank the team enough for the excellent service I received. I live two hundred miles away from the area but throughout the whole process from the initial valuation to viewings and completion I was kept up to date with developments. This ensured I felt less anxious about the sale and outcome. Everyone in the team was professional and very friendly and worked well resulting in a quick, smooth experience. I wouldn’t hesitate to recommend them.
Dear Mrs Lloyd, thank you so much for this lovely review and recommendation of RMS Blyth. We really appreciate you taking the time to give us five stars.
5/5
TrustpilotAlistair and the team were really…
Alistair and the team were really helpful, explained everything and made the remortgage so easy and stress free.
Thank you for leaving our Mortgage Advisor Alistair a 5 star rating Chris, we really appreciate you taking the time to do so.
5/5
TrustpilotMy trusted property agent
Thanks to Holly Young and Stacey Patton again to complete the purchase of another house for me. They are always nice. friendly and supportive. I feel comfortable and confident they will complete the case. Alway nice to see them.
Dear Lawrence, we're pleased you can put your confidence in RMS Fenham. Thank you so much for taking the time to leave us 5*'s.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Morpeth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Morpeth.
