Rook Matthews Sayer Morpeth reviews

★★★★★ 5/5

Trustpilot

RMS COMMERCIAL - LETTING and SALES

I can highly recommend the commercial team at RMS. They not only managed to quickly find a reliable tenant for me 2yrs ago, they also helped sell the property for me during the pandemic. The whole team led by Michael have always been so helpful and professional. A special thanks to Chris and Gordon who updated me all the time. Their determination to achieve a positive outcome never failed. An excellent and reliable service.

Jane · 26 February 2021

★★★★★ 5/5

Trustpilot

Great local estate agent

I used RMS Jesmond to find a tenant for our flat in Newcastle. From on the onset Cristy and team have been clear, helpful and proactive. The entire sign up, marketing, tenant finding and tenant processing (referencing and contracting) has been smooth and seamless. I was able to get a good tenant with an uplift on our rental income within 2 weeks of the property being emptied.

Mohammad · 6 May 2022

★★★★★ 5/5

Trustpilot

First class

I would not hesitate to use the services of Alastair , the financial advisor, should I need them. He is excellent. Everything is explained ( including the charges) and if it not for his sound advice we would have withdrawn from and very lengthy and unnecessarily complicated purchase . It’s rare to find such a transparent service in this field and we thank him for his expertise and support

Sally · 25 January 2022

★★★★★ 5/5

Trustpilot

Excellent , highly recommended

The whole process from initial valuation to completion has been handled very effectively and professional . This sale could have difficult as I was at a distance to the property but the whole team especially Dylan went above and beyond to get the sale over the line . Highly recommended.Thank you for making the whole thing as easy as possible

ANDREW · 19 December 2024

★★★★★ 5/5

Google

A year ago my house was given to RMS to sell.I had several buyers come and go due primarily to the amount of work my house needed but eventually they found a buyer and I have finally moved out.All thro the process I always felt they listened to me (good and bad) and that I was in charge of my house sale.My main contact was Laura who was outstanding in all aspects of the process.I would certainly use them again.

Chicken · 8 November 2025

★★★★★ 5/5

Trustpilot

Mortgage advisor service is absolutely…

Mortgage advisor service is absolutely fantastic, Alistair is an expert with a wealth of expertise, and for the last 7 years has been able to set us up with three exclusive mortgage deals for his customers. All of which have been more competitive rates than I could find independently. Would highly recommend to anyone.

Shaun · 2 August 2023

★★★★★ 5/5

Trustpilot

Excellent local estate agent

We have just sold our parents house through the Fenham, Newcastle branch of RMS. This was an excellent and friendly service. They looked after us and answered all of our queries. I would happily recommend their service.

Andrea · 28 September 2026

★★★★★ 5/5

Trustpilot

RMS Gosforth

RMS Gosforth were fantastic during our house purchase that completed in September. Our purchase took a while to go through (Due to other issues that arose out of control) but Rook Matthew Sayer were brilliant in keeping us updated with the vendor. Special thanks to Eve & Natalie who helped us throughout the purchase and are a real asset to RMS.

Chris · 6 December 2022

★★★★★ 5/5

Trustpilot

We would like to give a big thank you…

We would like to give a big thank you to RMS in Blyth. They took us on to purchase a lovely property in Blyth, which we were unable to visit due to Covid. Videos made to imitate a visit with our particular requests. From start to finish good communication from Katie, Michelle, Alison and Dawn, despite the difficulties being faced by everyone dealing with Covid. Thanks to the team.Best wishes

Jacqueline · 16 September 2021

★★★★★ 5/5

Trustpilot

Alistair the great Bowman

We highly recommend Alistair! He has been fantastic in assisting us with our mortgage, then the remortgage! Communication is always outstanding, he is very professional and is always on the end of the phone if we had any questions!

Claire · 3 June 2024

★★★★★ 5/5

Trustpilot

Supportive and helpful

Sold my house through Rook Matthews Sayer. Complications further down the chain lead to stressful delays in the process. RMS, and in particular Natalie, looked after me, kept me updated and advocated for me throughout. I can’t thank them enough and would recommend their services.

Claire · 28 January 2024

★★★★★ 1/5

Trustpilot

I have a tenancy with them for a flat…

I have a tenancy with them for a flat which worked great for over 2 years but then i was in a position to buy a house i gave notice that i intened to end my tenancy when i got a move in date for my house. The landlord agreed to let me end it early as i had 6 month left. I then allowed the agency to allow viewings. Every one that viewed it wanted it. Week later i was told there was a delay of 15 days to do checks on the mew tenants. I waited the 15 days asking for a offical date when my tenacy would end. The next excuse they came up with was they where waiting for a date for the final expection. In the mean time i moved imto my new house and paid another months rent for what is now a empty property. My mother called in one day to collect the mail from the flat and bumped into the landlord who was told the flat was now empty. She was told the new tenant was keen to move in and was ment to movimg in soon. Yet i still have not been told a date or anything and im still paying rent etc.

Steven · 20 October 2025

★★★★★ 5/5

Trustpilot

Only dealt with Bruce & Elle at this…

Only dealt with Bruce & Elle at this branch in West Denton but can’t praise them enough . Bruce did fantastic photos of my property & advised me on what the property was worth & Elle did most of the correspondence regarding the sale , plenty viewings were arranged & the property was sold very quickly. Would definitely recommend .

Ludlow · 24 November 2022

★★★★★ 5/5

Trustpilot

Outstanding customer service

RMS Bedlington were outstanding from start to finish. From the day they valued my house right through to completion they were always on hand to assist with any queries, no matter how small. Couldn’t fault them at all.

Kellie · 6 June 2024

★★★★★ 5/5

Trustpilot

An excellent and trustworthy service.

Any contact with the Jesmond branch was, from the beginning, professional, courteous and 'human'. Special mention to Marie whose knowledge and expertise impressed and her manner was engaged and engaging. An excellent and trustworthy service all round- in a somewhat protracted (no fault of RMS) process.

Mr · 21 December 2023

★★★★★ 5/5

Trustpilot

Alistair was fantastic throughout the…

Alistair was fantastic throughout the whole process, offered good advice to help us to make our decision and kept in touch all the way through the process making it all very straight forward, we would definitely recommend RMS and use their service again in the future.

Bari · 16 December 2023

★★★★★ 5/5

Trustpilot

So helpful and on the case at all times!

The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mile. Thank you!

Marian · 7 September 2026

★★★★★ 5/5

Trustpilot

A truly excellent team

A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.

Alan · 10 March 2026

★★★★★ 5/5

Google

Transaction handled efficiently, competently with good communication and pleasant staff

John · 10 August 2026

★★★★★ 5/5

Trustpilot

Outstanding customer service

Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!

Olalekan · 14 March 2026

★★★★★ 5/5

Trustpilot

Sian Barbara and Elspeth at the…

Sian Barbara and Elspeth at the Ponteland office have been unbelievably helpful during what, for me, has been a very difficult time. Information is key and they have kept me informed at every stage of my sale and purchase. I wouldn’t go anywhere else. Thank you ladies.

Michael · 31 October 2023

★★★★★ 5/5

Trustpilot

Sale of Property

The Ladies at RMS Bedlington Office were both friendly and efficient. They kept me informed every step of the way throughout the viewing and house sale process and I cannot recommend them highly enough.

Alison · 17 July 2024

★★★★★ 5/5

Trustpilot

Thank you

Neil was very helpful and he provided me with lots of valuable advises. All the team at Gosforth branch were friendly and professional. Thank you so much Neil for the support throughout my mortgage process.

Asa · 29 June 2024

★★★★★ 5/5

Trustpilot

Fantastic team at Fenham

The team at Fenham branch were all absolutely fantastic, they all went that extra mile, especially Dylan!Everything was handled professionally. When we had to go into the office we were greeted with a smile it makes all the difference when you’re moving and everything is stressful.

Tina · 15 November 2023