Trusted Agent profile · Morecambe
★★★★★
361 reviews across 2 platforms
17 Victoria Street, Morecambe, LA4 4AE
Entwistle Green's office in Morecambe, at 17 Victoria Street, is rated 3.0 out of 5 across 361 reviews on two platforms, including 94 Google reviews rated 4.7.
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Every review we hold for the Morecambe office, from every platform, shown as written. First names only.
1/5
TrustpilotShocking …
Unfortunately our experience with this Maghull branch is shocking! Our property manager Carlie replies to emails at best 3-4 weeks later. Can never get in touch with anyone in the office. Told you will get a call back and don’t. We have been letting a properly for about 3 years with this company and it’s a joke. Have damp patches in two of the 3 bedrooms to the point the pain it peeling off and the brown damp patches on the bay window are awful.
5/5
TrustpilotRental Property Search Made Easy
I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!
5/5
GoogleI recently engaged Entwistle Green in the sale of my late father's property in Torrisholme, Morecambe. The entire staff in the Morecambe office were always welcoming and good to deal with. For the sale I mainly dealt with Emma Smith, Daniel Whitaker, and Cerys and they were great, keeping me informed every step of the way and making the experience as painless as it could be during the family's bereavement. I would recommend them to anyone who is looking to sell (or buy) a property. Ian Atkinson, Ulverston, Cumbria.
Ian Atkinson thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI sold my previous house through Entwistle Green and was happy with their service and support throughout. So, when I decided to sell this house five years later. I had reassurance Entwistle Green would be the estate agent I would use again. Entwistle Green Morecambe have managed my house sale with professional responses at all times. They supported me with the small matters around legal issues which was helpful. Well done to Emma Smith and the team in getting the sale of my house up to exchanging contacts today. If I do end up selling my next home. I would go back to Entwistle Green.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe appointed Entwistle Green to both sell our property and manage our apartment development purchase. Emma and her team have been very professional in making this happen as smoothly as it has. Janice has been so patient & helpful facilitating our numerous visits to the new property for measuring up etc, and following up any snagging queries we had. A special mention must go out to Cerys, who has been all over the detail in both the selling & buying process. She has followed up any delays that inevitably happen. Whether it's an email not received by the solicitor, or a document request not actioned in a timely manner. she has been straight on it and minimised potential delays. She is a credit to her company. So, both a great professional service and wonderful customer service, Thankyou
Thank you for your superb 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleCerys is an absolute credit to Entwistle Green - she is so friendly, always kept us up to date, and I have no doubt is one of the only reasons our purchase was able to go through. It was a long process and we were reaching the end of our mortgage offer, and the end of our patience with waiting for almost 6 months, and if it hadn't been for Cerys keeping us up to date and actually pushing for the sale to proceed, I genuinely think we would've given up. We genuinely felt like she cared for the purchase and wanted it to go through as much as we did. We can't thank her (& the rest of the team) enough!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotGreat agent to sell through
I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team
1/5
TrustpilotObstructive and awful experience
This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.
1/5
TrustpilotUnprofessional
I would strongly advise anyone to think carefully before using Entwistle Green based on my experience. The most serious issue was that they allowed a surveyor into my property unsupervised and without my permission. During the visit, damage was caused to my property. Rather than accepting responsibility or trying to resolve the matter fairly, Entwistle Green repeatedly refused to take any accountability. After a long and frustrating process, I had no option but to take my complaint to The Property Ombudsman. The Ombudsman ruled in my favour and awarded compensation. However, even after an independent decision had been made, Entwistle Green still failed to pay. I ultimately had to threaten legal action before they finally released the compensation that had already been awarded. The entire experience was stressful, time-consuming and completely avoidable. A mistake can happen in any business, but how a company responds is what matters. In my case, there was no ownership of the problem, poor communication throughout, and I was forced to escalate matters every step of the way. I would not use Entwistle Green again and cannot recommend them based on my experience.
5/5
GoogleEmma Smith and her team were great with selling our father’s house. The communication was excellent and Emma was always on hand to answer any queries during a difficult time. Thank you to all the staff in the Morecambe branch we couldn’t have asked for more.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotIt's like a nightmare
Our landlord works with Entwistle Green and, to be clear, we have no issue with the landlord himself. He was very fair, confirmed from the beginning that we had left the property in excellent condition, and approved the full return of our deposit. Despite this, dealing with Entwistle Green was extremely frustrating. Our calls were repeatedly unanswered, our emails were ignored, and when we visited the office in person, we were given excuses and staff appeared unwilling to speak with us. Even though our landlord had already authorised the full refund, it took nearly two months for us to receive our deposit. The lack of communication and unnecessary delay caused a great deal of stress. Based on our experience, I would strongly advise tenants and landlords to think carefully before using this agency.
1/5
TrustpilotCrap service
My experience was very poor when using them for selling property via Flyp. They did not respond promptly to the buyers when their colleague was on leave and no one covered that colleague's work/monitored the email. The deal was nearly fell through because of it! They also failed to issue the MOS to both parties correctly and they sent it to the solicitor who had not been instructed (Wrong solicitors for both buyer and seller sides). They did not take the selling seriously! Please do Think Twice before you instruct them for selling! Besides, their email for complaint is not working. Will definitely escalate to the property Ombudsman.
5/5
GoogleHaving recently completed a house sale I would like to thank Emma and her team, especially Emilia and Cerys, for a thoroughly professional service. I found their communications excellent and I was given good feedback and kept informed at all times. I would happily recommend Entwistle Green Morecambe.
Thank you Gary for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently sold my property in Bare, dealing with the Entwistle Green in Morecambe. Emma Smith and her team, with special mention to Cerys Hughes were very professional in the way the whole process was managed. They kept me informed at every stage until completion with regular phone calls, mails and with professional advice. I recommend using them if you want a stress free process of buying or selling your home.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleEmma and her team were so good to us selling our parents' house, throughout probate, tactfully liasing between the family, the Executors and the purchasers. I have recommended Entwistle Green to family and friends.
Thank you for your kind words! We are thrilled to have helped you during this difficult process and we always aim to provide excellent service to our clients. It means a lot that you recommend us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to thank Emma and the whole team at Entwistle Morecambe for the exceptional service in both buying and selling property. They were professional, friendly and knowledgable - Shout out to Cerys, for going the extra mile. Highly recommend! Thanks again. All the best.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThankyou to Emma and her team Cerys, Amelia, Danny and Janice at Entwistle Green in Morecambe.You were all amazing during my whole house selling process and always went the extra mile for me .Great job. 🙂This estate agent are the best of the best. …
Thank you Sally so much for your wonderful 5* review! We're thrilled to hear that Emma, Cerys, Amelia, Danny, and Janice provided you with exceptional service throughout your house selling process. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotOne of the workers Beth was great and…
One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware
5/5
TrustpilotWe have just sold our property using…
We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything
1/5
TrustpilotThis company are thieves
This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff
5/5
GoogleFrom start to finish Emma and the team were amazing guiding me through the process
Thank you so much for your kind words! We are thrilled to hear that Emma and our team provided excellent guidance throughout the process. We are always here to support and assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe would both like to thank Emma and her team for the fantastic service they provided us with buying our first house. Great communication, couldn’t be more happy with the service they provide. Highly recommend. Thanks Ben & Melissa
Thank you for your glowing 5* review and recommendation Ben. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can’t thank Emma and Cerys enough for their exceptional service and patience through the purchase of my property. They stepped in and helped move things along where needed due to challenges with solicitors not communicating and really went above and beyond! If you’re looking to sell you house USE THESE AGENTS they are the best I have dealt with.
Thanks for the wonderful 5* review and your kind words lisa Livesley! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBe aware of Entwistle Green, Countrywide Group, under Connells Group in the UK
We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about £30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Morecambe.
