Entwistle Green Morecambe reviews

★★★★★ 5/5

Google

From the moment we listed our property, Janice was an absolute pleasure to work with. She was warm, friendly, and genuinely put us at ease throughout the process. What stood out most was how thorough she was, she asked all the right questions and took the time to really understand the property inside and out. It was clear she wasn't just going through the motions; she wanted to be fully equipped to answer any questions potential buyers might have. Her attention to detail and genuine interest gave us real confidence that our property was in good hands. We'd happily recommend Janice to anyone looking for an agent who actually cares about doing the job properly.

Vicky · 11 August 2026

★★★★★ 5/5

Google

We have just rented through Entwistle Green in Morecambe and had the best experience thanks to Erin and Jonathan. They were responsive, clear with communication and beyond to sort everything quickly for us. They made the whole process easy, from viewing to paperwork and were really honest and helpful. It's rare to find letting agents who are this proactive and genuinely helpful. Erin and Jonathan are a credit to Entwistle Green. I highly recommend them.

Aboagye · 11 September 2026

★★★★★ 5/5

Google

What a great team to work with, so friendly and helpful. Emma and the team made the usually very stressful experience of selling a house so stree free and easy, they kept us up to date with everthing that was going on. Estate Agents get a lot of bad press but if you want to sell or buy then goi to this team - what a difference they make! Kepp up the good work. Val & Ian Perry

Valerie · 11 June 2026

★★★★★ 5/5

Google

We recently bought our first home through this branch and they were fantastic from start to finish, Cerys made the experience easy and stress free. I would highly recommend this estate agent, and will be using them again in the future. We also used Shaun (countrywide), their in house mortgage advisor who was brilliant and made the whole process as smooth as possible.

Liam · 20 September 2026

★★★★★ 1/5

Google

Avoid at all costs, an absolute failure of a letting agency After trusting this agency with our property, we were left dealing with months of prolonged poor service, broken promises, and a property that was damaged whilst being owed rent. A service we were charged for. Emily Bamber, our portoflio manager, demonstrated consistently poor communication and grammar throughout. Plans were changed without clear updates, and when we raised our concerns about this, she had the audacity to question why we felt communication was lacking, rather than simply improving it. She was unable to keep relevant parties CC'd on email threads and was ultimately removed from managing our property. Too little, too late. Michael Heyworth, the area manager, was frankly useless. In a phone call, he personally acknowledged that the communication was poor and the service unacceptable, yet nothing changed. He oversaw a situation where tenants were allowed to miss payments repeatedly, offering up every excuse imaginable: between jobs, their banking app not working and even having Covid. Rather than holding them accountable, Michael entertained every single one. The result? Rent arrears and a property left in a state with severe mould due to complete inaction on maintenance issues. Once the tenants broke their agreement and left he simply washed his hands of it all. They had zero care once they could no longer charge us for mismanaging our property. To top it all off, we paid extra for rent protection, which turned out to be utterly worthless. When we needed it most, there was zero support. Unfortunately we had to deal with Remayo Hagland, who was clueless. He missed multiple opportunities to escalate our case. When Remayo was provided with a third party report that clearly stated there was mould due to severe condensation and lack of circulation in the property due to how the tenants lived, he said it was inconclusive. It took escalating the matter to a Chris Lofthouse for this to be amended. The tenant used the 'zero deposit scheme'. After they moved from the property and left it in a complete state. We got signposted to a Rachael Brierley. Rachael submitted our claim to the zero deposit scheme and went on leave whilst it processed. This is fine and understandable, however she provided no hand over to a colleague to manage this whilst she was on leave. When Rachael returned, she decided to try give us half a day to respond to the offer from zero deposit. The offer was below the max amount and Rachael felt like this was appropriate and that she could not have avoided this situation. If you value your property, do not make the mistake of letting these people manage it. They are complete incompetent. We're now selling our property at reduced cost due to the damage done by the last tenant. We have rent arrears outstanding and Entwistle Green have simply passed us off to their complaints department. Michael is a spineless coward and won't meet me in person to discuss this and take some accountability like a man. Do yourself a favour and avoid this team of clowns.

J · 15 April 2026

★★★★★ 5/5

Google

Absolutely the best estate agent I’ve ever used or heard of! From the start they made everything clear, answered every question, and always kept us in the loop. Even though our house was particularly difficult to sell, through no fault of theirs, they stayed calm, tackled every challenge constructively, and never let setbacks derail progress. Their determination, patience, and steady approach made a process that’s often stressful feel surprisingly manageable, and even a bit enjoyable! What really stood out was how well they knew what was appropriate at each stage. From marketing the house to handling negotiations, their advice was always thoughtful, sensible, and clearly in our best interests. We felt fully supported and could trust them every step of the way. On top of that, they went far beyond what you’d normally expect. Nothing was ever too much trouble, and they genuinely cared about getting the best outcome for us. Warm thanks to Emelia,Cerys, Bryn and Janice who all shared these fantastic qualities. I am particularly grateful to their manager, Emma Smith. Her leadership, experience, and calm guidance were invaluable, especially during the more challenging stages of the sale. She has an incredible ability to see the bigger picture, reassure everyone involved, and ensure the whole team works seamlessly, we truly couldn’t have asked for better oversight. We’d wholeheartedly recommend the Morecambe Branch of Entwistle Green to anyone looking for estate agents with integrity and who are highly professional, very reliable in communication, and who genuinely care about their clients."

Elizabeth · 16 March 2026

★★★★★ 5/5

Google

We had a great experience with Cerys at Entwistle Green from start to finish. Selling a house is never exactly stress-free, but Cerys made the whole process feel organised, proactive and under control. Her communication was excellent, always quick to respond, clear in her advice, and honest about where things stood. She kept everything moving, chased when needed, and handled the inevitable bumps professionally without drama. What really stood out was that she genuinely cared about getting the right result for us, not just getting a deal over the line. That makes a big difference. If you’re selling and want someone who actually does what they say they will, I’d highly recommend Cerys.

Antonia · 16 February 2026

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 5/5

Google

Emma and the team at entwistle green have been a fabulous support throughout the sale and purchase of my homes. They were always on hand to answer any question, support with the signing of documents and to translate any solicitor speak i needed help to understand. Thank you team you are all fab.

Joanne · 11 May 2026

★★★★★ 5/5

Google

I have recently sold my house and bought a new house with Entwistle green the staff at Morecambe branch are fantastic professional and was alway ready to answer any questions I had I struggled for 2 years with a different estate agent and after 10months with Entwistle I have sold and moved I would definitely recommend them to anyone looking to sell or buy. Emma Cerys and Emilia also Bryn helped they are all fantastic members of the Morecambe branch a big thank you again!

Tara · 11 August 2026

★★★★★ 5/5

Google

A wonderful selling experience from a very professional and caring sales-team led by Emma, who was stand-out. Another estate agent initially attempted the sale but they were in the Northern Conference league compared to Entwistle Green leading the Premiership. Thank-you to Emma and her team. I’d have no hesitation in recommending them as the first port of call for anyone who wants to buy or sell because they take the time to find out what’s important and keep you informed.

Steve · 11 June 2025

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Google

It was a good experience renting through Entwistle Green, Erin and Michael were helpful and professional. Erin was particularly exceptional in communication and providing information.

Chukwuemeka · 11 September 2026

★★★★★ 5/5

Trustpilot

I recently purchased a house and…

I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process. Buying a house can often be stressful, but Emma made everything feel straightforward and well managed. She kept me updated at every stage, answered any questions promptly, and always went the extra mile to make sure things progressed smoothly. Her knowledge and friendly approach really helped put me at ease. I’m very grateful for the support and guidance she provided, and I wouldn’t hesitate to recommend Emma Mallins and the team at Entwistle Green Allerton

Emma · 16 March 2026

★★★★★ 5/5

Google

Fantastic to deal with, kept us updated throughout with calls and emails. Thank you to Ceyrs for helping immensely.

Graeme · 20 September 2026

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 5/5

Google

I was a little reluctant to go with entwhistle as I had a bad experience with their rental team in lancaster a few years ago…however me and my wife loved the property so went ahead with the purchase, very glad that we did, all the staff we dealt with where lovely, very professional and helpful and made what am sure could have been a stressful experience very relaxed in buying our first house, thanks Jimi and Sam

Jimi · 16 April 2025

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE

LANDLORDS LISTEN AND BEWARE Do not use this agency, they take as much money as they can , they wash their hands of any complaints raised . They say they vet the tennants , yes of course they do . They say they will make sure the tennants leave the property as it was handed over . Mine was left in a right state it took me months to clean it up with me bearing all the costs and them reaping all the rewards . Trying to claim the damage from the security deposit was a waste of 4 months of my life , sending letters and photos only for them to take all that money I was awarded too. Truly shocking state of affairs . DO NOT USE THESE AT ANY COST

Teresa · 15 January 2026

★★★★★ 5/5

Google

We had a bit of a tricky chain to say the least! However Emma and the team always kept me informed of what was going on and really supported us throughout the process. All the team were happy to answer questions and explain things to us. Everyone at Entwistle’s is lovely and super helpful. Thank you so much for all your hardwork!!

Natalie · 3 September 2025

★★★★★ 1/5

Google

Was chaos trying to get in contact with the individual dealing with our property and no one else at the office could provide help till said person was available to take our call. House was listed for 9 months with no sale going through at the end of this period. Had to switch to a different estate agent who managed to get the property sold within a few months.

T · 16 April 2025

★★★★★ 5/5

Google

Brilliant, brilliant, brilliant. Emma was standout in her professionalism and service. Thank you guys. One very happy home owner

Jules · 11 June 2026

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

Thank you to Shannon & Erin for all their help and support, always professional and friendly. Much appreciated.

Angela · 11 June 2026

★★★★★ 5/5

Google

My wife & I recently sold our home through Entwistle Green Morecambe and received excellent service. Emma the Branch Manager came out to see us and took some excellent photos. The property was on Rightmove website the next day and sold within two weeks! Many thanks to Emma, Cerys & the rest of the team. Great job & would recommend to others.

Ian · 16 April 2025