Trusted Agent profile · Moortown
Verified
★★★★★
2,524 reviews across 2 platforms
9 Allerton Avenue, Moortown, LS17 6RE
Manning Stainton's office in Moortown, at 9 Allerton Avenue, is rated 4.8 out of 5 across 2,524 reviews on two platforms, including 217 Google reviews rated 4.7.
Every review we hold for the Moortown office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic estate agents
Fantastic estate agents - cant rate them highly enough! Thankyou Louise, Molly, Megan & everyone else in the office!
Thank you for the great review, we are so pleased you were happy with our service. Best wishes for the future.
1/5
TrustpilotAll liar, fake company!
This company is like working with a bunch of idi*ts, not professional at all, don't even know how to do a basic job, everyone tells different story and also they do false advertisement, we conformed if we get the washer/fridge/freezer in the house (rented) confirmed yes then we moved in and nothing there, called on that day 6 times and nobody dealt with it, this is how started! after that point we had so many issues with this company and nobody dealt with anything in a professional way!! the only person is Georgina who was lovely and helpful in leeds, all others just not been trained at all. FALSE ADVERTISEMENT IS FORBIDDEN BY LAW!!!! don't waste your time with them! this is the worst company I ever dealt with.
5/5
TrustpilotAm so happy with the property I got…
Am so happy with the property I got from the agency. All the application process was made easy without stress.
Thank you for the review. We'll pass this onto our property management team.
4/5
Trustpiloti would definitely advise selling…
i would definitely advise selling through these i had laura Parkinson she was absolutely great all way through from start to finish. she made me feel comfortable and really positive and always got back to you when advised 5 star service from her. i would only use them again
5/5
TrustpilotExcellent customer service from viewing…
Excellent customer service from viewing to completion
Thank you for your kind review, we hope you will be very happy in your new home, Nikki, Alex and all the team at Manning Stainton.
4/5
TrustpilotGood service very helpful staff and…
Good service very helpful staff and fast response
Hi Halim, thanks for the positive review. Glad you had a good experience with us.
1/5
TrustpilotWhen asked to view a house we liked all…
When asked to view a house we liked all they said was, on our file your house is not on the market so you cannot view the property you requested to view.Why would I put my house on the market and become homeless before I even start to see anything suitable to move into and how do they know if I can/cannot buy without selling the house I live in?We bought through them 5 years ago and had a good experience they seem to have recruited some poorly trained staff now who would rather answer phone calls from home than facilitate viewings. Very disappointed.
5/5
TrustpilotVicky Alexander was extremely…
Vicky Alexander was extremely professional and helpful throughout the full process. She explained things thoroughly and communicated regularly, which was very helpful as I was a first time buyer.
5/5
TrustpilotSupportive and realistic with information and updates.
Communication. Megan updated whenever I requested. Good customer service.
Hi Susan, great to read you've had a good experience. Glad we've got this completed for you.
5/5
TrustpilotLovely company
Lovely company. Just viewed a property with Jan & she was helpful & welcoming.
Thank you very much for the feedback. We are very happy to hear you had such a good experience with us
5/5
TrustpilotEvie Longley at Manning was fantastic
Evie Longley at Manning was fantastic, communication from start to finish in getting a new tenant, highly recommend.
Hi Gary, thanks for leaving Evie such a great review!
1/5
TrustpilotAwful experience
Horrific experience in trying to purchase a property. Not only were they rude through out the process, we also believe they were lying to us at the same time. On two different occasions, on two different properties they lied to drive the price up. Would be better if they didn't employ arrogant and rude people, when buyers are just simply and honestly trying to purchase a house. Not very professional, therefore I would recommend harsity and Co when selling a house, who are professional and considerate of both parties.
5/5
TrustpilotAll staff were polite
All staff were polite, friendly and professional. Special mention for Andrew and Emily who were exceptional. Thank you
Hi Michael, so glad to get this over the line for you and thanks again for choosing us. All the best for the future! Andrew
5/5
TrustpilotVery friendly and helpful
Very happy with all the staff - very friendly and helpful.
Thank you for your feedback Audrey. Myself and the Oakwood team wish you all the best in your new home. Regards, Helen
5/5
TrustpilotExcellent service
Excellent service, always ready to help and fast responses. Been with Manning Stainton for a few years and I cannot fault them.
Thank you for review. I'm glad you're happy with the management service!
5/5
TrustpilotValued it higher than I thought and…
Valued it higher than I thought and then sold it quickly getting my asking price. Recommended! They did a block viewing which was a great selling method.
Hi Deborah, Thank you for taking the time to leave a review. We really appreciate it. Amy and the Headingley team.
5/5
TrustpilotVery supportive and understanding team…
Very supportive and understanding team given the sad circumstances surrounding our sale and the geographical distance we as sellers were to the house.
Thank you for your kind words at such a sad time, we are pleased you were happy with the support provided. Best wishes Manning Stainton
5/5
TrustpilotGreat estate agents
Great estate agents. We bought our house via this estate agency - the viewing was arranged for the same day, offer passed to vender and accepted the next day. No unnecessary hold ups at all. Very good experience throughout and less than 2 months since offer we are already moved in our new house. Thank you to Manning Stainton.
5/5
TrustpilotGreat support
Great support, looked after us the from start to finish
Thank you for your review.
1/5
TrustpilotVery bad service
I contacted Manning Stainton (Moortown, North Leeds branch) about a property I wanted to let with my partner. As it was just after lockdown I was told that they were not doing viewings in person unless they had uploaded a video viewing for the property. I found this strange so I called again and spoke to someone different. That person informed me that I could view the property in person if I was happy to based on the photos and didn't have to wait for a video of the property to go online. From the beginning I said we needed to move for our current property by a certain date and that we were looking for a 6 months tenancy. I was told that was fine. They took my details and before a viewing could be arranged, my partner and I had to complete an online application to see if we were suitable applicants. If the landlord was happy with the application then we would be able to view the property. They application for the landlord when trough and a viewing was arranged. When I went to view the property the lady would was there was very friendly, however, she did not adhere to the social distancing rules. The day after the viewing I contacted Manning Stainton to say we wanted to take the property. I was told that there would be another application to the landlord to see if he would still be happy for us to become his tenants. I found this a little strange as it sounded like they would checking the same thing twice. A couple of days passed and I didn't heard anything so I called them, the person dealing with account wasn't available but did call me back. When I spoke to him he said the landlord wanted time to think about whether he was happy to take a 6 months tenancy rather than a 12 month one. As we had a limited amount of time to move, this made things very stressing and I again mentioned we had to move by a certain date because of our circumstances. I was then told that the date we needed to move by wasn't possible because of the turn around time. At this point the situation was made even more stressful for us. The person I was dealing with at all apologetic and just said he wasn't sure would had told me that. I ask if we could be contacted as soon as the landlord had made a discussion, five days later and still no contact. I would also like to add that the person I put down for them/the landlord to contact for a reference said they were not contacted so I could have put any details for that part. I honestly feel let down by their services and will not be using them again. They should have in mind of future possible tenants when dealing with people as they have definitely lost a potential future tenant with me.I have asked them to remove all my details from their system, which I hope has been done.
5/5
TrustpilotCharlotte Poutney
We cannot thank enough for Charlotte for her patience, kindness and help with buying our first home. She made the whole experience so much easier and better. She was always there for us and she was kind enough to explain everything to the smallest detail. As a first time buyer her help was invaluable.
5/5
TrustpilotManning Stainton
recently dealt with Manning Stainton who were the estate agents for the house I’m buying. From start to finish the whole process was dealt with incredibly well. Laura Parkinson specifically was informative, friendly and made sure I understood every step of the way. Would absolutely recommend using Mamning Stainton again after this experience
5/5
GoogleWe have been with manning Stainton for many years now renting our flat. We have had good communication from our property manager Charlotte who has acted promptly and professionally with any issues or maintenance concerns we have had.
Thanks Hannah, this is great to hear!
5/5
TrustpilotAll contacts with staff members at the…
All contacts with staff members at the Horsforth branch were helpful, courteous friendly and efficient. I was surprised and pleased to obtain the keys for my new property as early as I did which made the process of moving easier than it could have been.
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