5/5
TrustpilotHouse sale
Kept us up to date and gave us any information we asked for either via phone or in the branch.
Trusted Agent profile · Moortown
Verified
Manning Stainton Moortown Lettings reviews
★★★★★
2,529 reviews across 2 platforms
9 Allerton Avenue, Moortown, LS17 6RE
Manning Stainton's office in Moortown, at 9 Allerton Avenue, is rated 4.8 out of 5 across 2,529 reviews on two platforms, including 217 Google reviews rated 4.7. See how it compares with other estate agents in Moortown.
Reviews
Every review we hold for the Moortown office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExceptional service
They made the experience as simple and easy as it's possible to be. Clear and effective communication throughout the buying process. A very special thanks to Charlotte Murrie who was a star all the way through and kept us from going mad! Can't thank you enough.
5/5
TrustpilotThe excellent proffesional attention…
The excellent proffesional attention from Julie and Evie (In Morley)Unfortunately when the house was put on the market it was with incorrect information -to be rented in February??.and it is now October...Or on the previous occasion (before it was emptied of furniture) there were several big mistakes too.A friend wrote and told me thatI should read the advertisement as it was incorrect .Otherwise the team was very friendly and concientious..Thankyou
Agent replied · 3 February 2024
Thank you for review about South Leeds Lettings team.
5/5
TrustpilotVery friendly staff
Catherine was very helpful and accommodating over the phone. I felt she really wanted to help. Jan completed my viewing and she was very friendly, welcoming and knowledgeable about the property. I would recommend them as a letting company.
5/5
TrustpilotEverything was very quick and…
Everything was very quick and efficient. Chloe was helpful and answered all our questions.
Agent replied · 19 June 2024
Thank you for taking the time to leave a review for Chloe. She really appreciates it :-) Kind regards Amy and The Headingley Team
5/5
TrustpilotReally helpful and friendly throughout…
Really helpful and friendly throughout the sale process.
5/5
TrustpilotOur experience with manning Stainton…
Our experience with manning Stainton was great, we couldn’t fault the team there at all. The only issue we had was with their recommended solicitors, Levi’s. So maybe do research for your own. This however does not take away the great job that manning Stainton did and how efficient they were.
Agent replied · 24 October 2024
Thank you for your feedback, it is important to us and I have passed your comments regarding the solicitors onto our head office. Kind Regards all at Manning Stainton, Wortley.
5/5
TrustpilotGreat experience with MS and Charlotte
Great experience with MS and Charlotte Murrie especially! I had a lot of questions and made a lot of calls and Charlotte was available and super helpful including sorting tradesman and dealing with my random issues. Very seamless from start to finish so thanks to MS and Charlotte!
1/5
TrustpilotMorley Manning Stainton
Morley Manning Stainton - Rental Property.Unfortunately, we would not let with Manning Stainton again. We met a letting agent that didn't seem to know anything about the property or the rental process at the house we'd like to rent. We then put an application in, which we were successful for but was quite stressful to get through. The staff were uncommunicative, unfriendly, and argued with us quite a lot. We generally found them very unfriendly. Which was frustrating since we'd paid probably around £400 in added fees, which are now illegal to charge (were not at the time our let). The property review that is carried out before we moved in was clearly an old review, and had not been done before we moved in like they are meant to. We know this because it said things like 'Red Fence' at the back of the house when there was actually a wall. There were other very similar things to this extent. We basically completely did the review again and took it into them - I then sent and email asking if they could come out and do it again with us since we were unhappy with the one they provided - but this was ignored. Once we were moved into the property we asked them to only contact us on email as we both work long hours, and couldn't always easily get to the phone. This was completely ignored and they would constantly contact us via phone calls that we were rarely available to answer. When we would get back to them via email it would take a long time for them to reply and regularly wouldn't understand what we were asking.We were sent a letter asking if we would like to add another 6 months too our tenancy once it had run out, I replied via email asking to go to a month by month basis which was agreed up. 4 weeks later we were sent a letter saying our tenancy was coming to an end since we'd not go back to them, so I emailed them straight away, forwarding on our email chain on what we'd agreed on. The agent seemed confused, but accepted the email chain - but there was little to no apology about the confusion.About a year into our tenancy we had enough of dealing with a bad estate agent so decided to look for another property. This is when dealing with Manning Stainton got much worse...• I sent them an email letting them know about us moving out which was ignored for a few weeks.• They sent someone round to look at the house, who I showed damp patches too etc, but they never seemed to be interested in these.• They often did not stay around to show new tenants around the property so I was left to do this - if I hadn't of done this I'd be surprised if it had been let out now. When our move out date came up, we moved out, and cleaned the house to an amazing standard - we really wanted our landlords to not have to do anything to the property as they are such lovely people and were always ever so kind. We then asked Manning Stainton if we could be there on the check-out review as they had not done the first initial one correctly. This email request was completely ignored, even though I sent 2-3 emails in. I then received an email showing that they had done the check-out review and had marked many issues on it - petty things such as 'Surfaces have a streak on them', or 'Oven Dirty - the part that could not be removed', and other things such as marks on the floor which I had written on their original not done correctly review when we first moved in. I decided not to complain about this, and wait to see what our landlord would say as I know they are kind people and would not be fussy about such silly things. They'd always commented on how clean the house was and well looked after every time they came round, so I knew that they would know we hadn't left it a mess. The landlord agreed to give us our full deposit back. We then depended on Manning Stainton to do the rest...They refused for a long while as they said we could not prove that we had paid our Council Tax up in front even after sending numerous bank statements, emails from Council Tax etc.In the end I got my deposit back but it took around 5 weeks. Be aware when letting with this company. They were nothing but problems for us, and were a source of so much stress throughout or year renting with them.Such a shame because our landlords were lovely people.
5/5
TrustpilotThank you
Kept me informed and helped through a difficult period. Stayed positive. Thank you to Sabrina and the rest of the team. Would recommend and in fact did to my daughter who is currently selling through Mannings too.
5/5
TrustpilotHelpful staff very welcoming
I have recently been into the Crossgates Branch and spoken to some of the people in the office for advice on purchasing my first property. I spoke to Danielle, Tyler and Natalie they were all very helpful and knowledgeable about the process and what would be my best options I would like to thank them and would recommend the office and company as the staff were welcoming and friendly
5/5
GoogleExcellent service, Clemmie was brilliant, kept me informed throughout, literally had viewings from day 1, would highly recommend and would definitely use them again!!
Agent replied · 7 August 2026
Thanks for the feedback Mark!! Clemmie will be really pleased reading your review.
5/5
GoogleJust got the keys to our first rental property, Catherine Downs liaised with us while we were going through the application and referencing she has been really helpful with answering all our questions and providing information, super polite and cheery when we spoke on the phone and in person when we collected our keys. Always quick to respond via email too! Thanks Catherine, much appreciated!
5/5
TrustpilotThomas Clough is doing the job well.
Thomas Clough is doing the job well.he is very nice and provide lot of advices. Also, reply my email very quick.
Agent replied · 3 February 2024
Thank you for your review, your comments have been passed on to Thomas :)
5/5
TrustpilotLuke is brilliant
Luke is brilliant, despite my sometimes rants he always listens and gets the best outcomes
Agent replied · 19 June 2024
Thank you for the review, we'll make sure this is passed onto Luke.
5/5
TrustpilotReally pleased - fantastic help
Vicky Alexander was fantastic at getting our sale back on track and saving us a great deal of stress after our chain unfortunately collapsed (no fault of Manning Stainton). She got a new viewing booked in straight away and they offered on our property the same day as viewing. Really happy with the communication and information given during a very testing time! Must mention Neha too who communicated with us over the weekend and was great.
5/5
TrustpilotEasy move in
Easy move in, all staff are brilliant, Thomas Clough is very helpful
Agent replied · 19 June 2024
Hi, thank you for your 5* review! Your comments have been passed on to Thomas :)
5/5
Trustpilot5 stars
Deborah has been so helpful, and made everything as easy as possible. 5 stars :)
Agent replied · 1 March 2024
Hi Kate, thank you for your great review and lovely comment on the service provided by Deborah!
5/5
TrustpilotThe agents were very quick to sort…
The agents were very quick to sort things out - Louise Smith was outstanding in keeping everyone up to date and chasing things if needed.
Agent replied · 18 October 2023
Dear Ellie, Thank you for your kind words. Kind Regards Louise
5/5
TrustpilotClaire Ward fantastic agent
Claire Ward (Pudsey) was our agent during our house move. Claire was fantastic, keeping us up to date during all phases of the process. She was also very proactive chasing other agents in the chain to move things along. She kept our buyer up to date and was also very caring during a difficult time for our family.I found Claire very personable and she made the process a lot easier than I thought it would be.
5/5
TrustpilotJanice showed us around a property and…
Janice showed us around a property and she was very nice and helpful.
5/5
TrustpilotVery welcoming and knowledgable…
Very welcoming and knowledgable viewing. Engaging with the children throughout 5 star service
5/5
TrustpilotExcellent service from Manning Stainton…
Excellent service from Manning Stainton during the sale. Sara Wilson, Move Manager, was fantastic. Sara gave frequent updates which was very helpful during the whole process. Thank you!
5/5
TrustpilotPerfect
Tyler made everything easy, straight forward and a pleasure to deal with! Would happily recommend
Agent replied · 21 February 2024
Thanks so much for your review about Tyler.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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