Trusted Agent profile · Moortown
Verified
★★★★★
2,529 reviews across 2 platforms
9 Allerton Avenue, Moortown, LS17 6RE
Manning Stainton's office in Moortown, at 9 Allerton Avenue, is rated 4.8 out of 5 across 2,529 reviews on two platforms, including 217 Google reviews rated 4.7. See how it compares with other estate agents in Moortown.
Every review we hold for the Moortown office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you for the excellent customer…
Thank you for the excellent customer service & communication, especially Chloe who has been so helpful, much appreciated
Hi Maxine, thanks for leaving us such a great review! Chloe was so pleased to read your kind words!
5/5
TrustpilotMoving home
From day one,we were allocated a personal contact Macy, who kept us fully informed as our sale progressed, and the progress of the remainder of the chain involved. Our sale through Manning Stainton Horsforth was carried out in a very friendly and professional manner, and I have no problem in recommending them.
5/5
TrustpilotFantastic service
Yvonne was fantastic at keeping us updated during the process. She was very professional and friendly. The service was excellent from start to finish.
5/5
TrustpilotExcellent service
Taleb has been excellent in managing a number of issues this year. He has kept me updated and more importantly chased up the various other parties.
Thank you for review about Taleb!
5/5
Trustpilot5* Laura
The process from start to finish was fantastic.Laura was amazing and cannot thank her enough for all her help and support.
Hi Helen, Thank you for the lovely review. We are so pleased that you have been happy with the service. Laura and the team here at Wakefield
5/5
TrustpilotBrilliant experience selling my Mums…
Brilliant experience selling my Mums house, who had sadly passed away. Sabrina and the team did an amazing job and kept us updated throughout the course of this sometimes, difficult and challenging process. I would wholeheartedly recommend Manning Stainton 100%.
5/5
TrustpilotSuccessful purchase through Manning Stainton
Michelle from the sales team was proactive in contacting us when the property came on the market and arranged a viewing quickly. Once the sale was agreed the move mangers Gemma and Rochelle would update us weekly which was very useful. Finally, whenever we had an issue Gemma and Rochelle would follow up with seller or the solicitors to keep things moving along as we had a very tight timeline to meet.
Thank you for your kind review! I hope you and your family will be very happy in your new home!
5/5
TrustpilotIzzy and Tom have been super helpful…
Izzy and Tom have been super helpful from helping with the sale of our property and funding us one to move in to.
5/5
TrustpilotResponsive and helpful!
Dylan Sagar from the South Leeds Letting office was great to deal with, always responsive and helpful with any queries, and understanding of my time zone differences!
5/5
TrustpilotWhat a lovely team.☺️
What a lovely team.☺️ Nothing is too much trouble.Professional, friendly, polite and a realistic team.If they don’t answer the phone to you it’s because they are busy with customers, ensuring that everyone receives exceptional customer service , and they do call you back.This is the third time that we have dealt with Manning Stainton, for different family members.Never considered anyone else!
Thank you Annette. It is great to see you have been impressed with our service again.
5/5
TrustpilotEmma H at the Garforth branch has been…
Emma H at the Garforth branch has been a please to deal with throughout our purchase. We had a number of bumps in the roads that were outside of our control, but her patience, understanding and willingness to go over and above was always appreciated. Thank you!!
5/5
TrustpilotThank you Manning Stainton Horsforth
Manning Stainton Horsforth branch handled my mum’s recent house sale. Throughout the entire process they were professional, friendly and diligent. Special mention to Simone who had the day to day task of keeping the sale on track, which was not easy due to several issues lower down the chain. She was helpful and sunny without fail, and she played an enormous part in getting us to completion last week despite the buyer’s solicitor delaying things at every turn. Not only were the Manning Stainton Horsforth team efficient and communicative, they were also incredibly thoughtful and kind, even bringing a bunch of flowers when mum was diagnosed with cancer in the middle of all this. I can’t rate them highly enough.
1/5
TrustpilotDisrespectful and negligent towards tenants
Truly the worst letting agent experience that I would never wish upon anybody. They do not do repairs and blame the landlord, then go on the landlord’s side when you call them out on it because since the new laws they cannot charge tenants agency fees so they will take the landlord’s side which is where the money comes from.Corina Thompson has been the worst possible person to deal with in any situation given. She has ignored my emails, doesn’t sort anything out when she chooses to reply, and will not do anything to help tenants in awful situations even when they are left with an inhabitable property for weeks and are forced to temporarily move out.Multiple times during winter I had woken up with the boiler pressure dropped to zero and due to the house not sustaining heat well it had made me wake up from shivering. I have been forced to move out now because of the lack of property management and care. Excuses, taking the landlord’s side and utter disrespect.I will do my best to discourage every person I meet to avoid this letting agency at all cost just because of Corina, her disrespect to tenants and her ignorance. Simply could not have had a worse experience than the last few months at the property that’s “managed” by Manning Stainton.
1/5
TrustpilotDid the bare minimum, tried to take my deposit unfairly
Manning Stainton did the bare minimum when I had any issues with the house I was renting. Despite the living area being constantly below the legally required temperature (with heating on for hours) they did nothing to resolve this after months of raising complaints. My complaint that the basement was very damp (and even growing mushrooms on the walls) was met with "do you use the basement though?". I was also unable to get my deposit back - not because I knew they were claiming anything, just because they were not responding. I was only able to get a response by raising a dispute with the deposit protection scheme, where I then found that they were claiming repairs for things that were already in disrepair. These were even things that were noted on the inventory as being damaged/worn. The check-out report they did was much more thorough so they tried to claim for things that were not covered as damaged in the check-in report. I spent hours when I moved in amending the check-in report but it would have been impossible to cover everything. They tried to claim my entire deposit back despite me not doing any more damage than fair wear and tear. Thankfully the deposit protection scheme adjudicators saw this and awarded me my money back.I would definitely not recommend this company.
5/5
TrustpilotThank you Luke Whaler!!
Thank you Luke for helping with our end of tenancy inspection and communicating with us all the way through, you were great and so helpful throughout this process which helped relieve so much stress, thank you we do greatful 🙏🏽
1/5
TrustpilotMoortown Leeds branch
Unpleasant experience with the Moortown office. I am currently looking for a rental property, so I have subscribed to the alert system on Rightmove, which notifies me whenever a suitable property becomes available. If I'm interested in a property, I send an email through the application. However, none of these alerts have been responded to, and when I called to inquire about the property, I was always told that it had already been rented out...which is surprising unless they conduct viewings with clients during the night... To make a long story short, I am not English, so my accent is different...I don't know if this has anything to do with their attitude, but I get the feeling that it might.
Hi Lidia, I am very sorry to read your review but I want to reassure you in the strongest possible terms that your background or accent would never have an impact on whether we would rent a property to you. We have thousands of tenants from every walk of life and will only ever struggle to place a tenant if there are issues around affordability or credit worthiness. If you want to send me a private email at mm@manningstainton.co.uk I can ask the team to look into how we can help and where the above problems have come from. With Best WishesMark Manning
5/5
TrustpilotCatherine Downs was the estate agent…
Catherine Downs was the estate agent for the letting which we secured.She was absolutely friendly, professional, highly efficient and her communication was topnotch. I highly recommend her services. Thanks Catherine!
Thank you for your kind review!
5/5
TrustpilotI want view property
I want view property The gentleman cold Ian is absolutely brilliant always very helpful always has smile on his face
Many thanks for your very positive comments Mohammed, We agree, Ian is always smiling.
5/5
TrustpilotReally useful service.
I purchased a house with the Pudsey branch. I mainly had contact with Debbie Cundill. Debbie was very helpful and kept me updatedbalot more regularly than the agent I was selling my property with. Debbie let me know if things seemed to be slowing so I could then chase this from my end (i sold my property with an online agent who I've found are alot less invested than traditional agents). From Debbie keeping me in the loop, I could then make sure that things kept moving my end.
5/5
TrustpilotVicky has been an amazing support…
Vicky has been an amazing support during the initial stages of offering on a property. She kept me informed at all stages and explained to me exactly what was happening, as it can get confusing!! She has been positive and helpful. She gave me great news of my offer being accepted but was very honest with me too about possible issues that may happen. I would be really happy to work with Vicky again and if I sell my house, I would choose Manning Stainton as my agent.
5/5
TrustpilotDebbie Cundill was absolutely spot on…
Debbie Cundill was absolutely spot on throughout our house purchase, via manning Stainton (Pudsey). Debbie was proactive in keeping us in the loop and informed and very responsive too. Helped us move things along more briskly - Debbie would let as know when things were lagging with our own solicitor - so I knew when we needed to give our side a firm nudge !Above all, Debbie was a pleasure to deal with throughout which just makes the whole process a lot easier - thank you again Debbie :)
5/5
TrustpilotRemoved a huge amount of stress from the process!
Even if you have a job where you can easily take calls through the day, your mortgage requirements are straight forward and you’re not buying in the midst of a global pandemic I would still recommend using Steve McConville and Harriet to arrange your mortgage as they remove a great deal of the hassle from the process.Steve was recommended by some friends of mine who have used him for years and he really did live up to the hype. He put me in a position where I was able to make informed choices on not only the mortgage, but also the best solicitors, surveyors and insurers to use.Not only did he advise me on which mortgage deals would save me the most money but also what each bank was like service wise, as at the time many were weeks behind. Circumstances meant I needed the purchase through quickly so picking the wrong lender could’ve been detrimental to my chances of purchasing the house I had set my heart on after months of searching.Once Steve had applied for the mortgage Harriet was on hand to deal with all the documentation including certification of my documents which given the social distancing restrictions would’ve been very awkward otherwise. She also kept the solicitors and estate agents updated which thankfully avoided me having to deal with all this myself. Being able to deal solely with Harriet throughout the buying process made a huge difference and sadly is something you very rarely find these days in a world of call centres and web chat!
5/5
TrustpilotGreat Experience Using Manning Stainton
We have just achieved a sale through Manning Stainton. The staff at the Horsforth branch are all very approachable and keen to help. They were able to talk us through our various options and kept us well informed. Thank you Macy and all of the rest of the team!
5/5
TrustpilotFlexible and Prompt
MS helped us find a property to buy in Guiseley. They were really flexible when it came to facilitating our viewings (we are moving cities and our time/dates were limited)Phone calls and emails answered promptly and the queries we had were resolved pretty much straight away. Really impressed in what was a smooth experience so far.
We're so pleased to hear about your positive experience finding a property in Guiseley. It's wonderful to know that we were able to accommodate your busy schedule and make the process as smooth as possible. We appreciate your kind words about our responsiveness and helpfulness.
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