Trusted Agent profile · MOORTOWN
★★★★★
80 reviews across 2 platforms
382 HARROGATE ROAD, MOORTOWN, LS17 6PY
Alan Cooke Estate Agents's office in MOORTOWN, at 382 HARROGATE ROAD, is rated 4.0 out of 5 across 80 reviews on two platforms, including 75 Google reviews rated 3.9.
Every review we hold for the MOORTOWN office, from every platform, shown as written. First names only.
5/5
GoogleI bought my dream house with Alan Cooke Estate Agents. The process went through very smoothly from start to end. Jeremy Cooke and team were very supportive with any enquiry and were accesible at all times. Thank you very much !
Maria. Simply...thank you. A challenging city centre apartment with a particulary complex lease arrangement, but I am happy that we resolved all your issues to arrive to a satisfactory conclusion.
1/5
GoogleThey overvalued my property ridiculously and stupidly to get the listing, NO offers or viewing appointments for 3 months! When I asked why, their response was the property is overpriced !!! Absolute time wasters.
Hi Mr Alani. Thanks for your review. Unfortunately, I do not have you listed as a previous client, nor do I recall acting for a property that had no viewing appointments for that duration. I am sorry that you feel the need to write such a review. If this has been posted in error, I would be grategul for you to review the appraisal and to remove it if it does not apply to my business. If this is a genuine concern for you, I would be delighted to discuss this further to learn how my business failed you.
1/5
GoogleAvoid this half arsed outfit. They are very poor and always have excuses for not paying up. No one realy knows what they actualy do for there money. Poor and annoying.
Dear Bob. Whilst I encourage full and frank criticism of our service, and welcome low ratings in the hope to continually improve our service, I have no recollection of doing any business with you, and I always ensure that we settle any outstanding payments immediately on receipt. I do believe that you may be referring to another business. Please contact me and I hope to make amends with any grievance that you believe to have received.
1/5
GoogleAvoid this half arsed outfit. They are very poor and always have excuses for not paying up. No one realy knows what they actualy do for there money. Poor and annoying.
Dear Bob. Whilst I encourage full and frank criticism of our service, and welcome low ratings in the hope to continually improve our service, I have no recollection of doing any business with you, and I always ensure that we settle any outstanding payments immediately on receipt. I do believe that you may be referring to another business. Please contact me and I hope to make amends with any grievance that you believe to have received.
5/5
GoogleExcellent and professional service received from Alan Cooke. Always very helpful and friendly. Would highly recommend. Much appreciated!! K.&P
Thank you for your kind words. We hope we can be of assistance to you again in the future.
5/5
FacebookThe team at Alan Cooke helped us to sell two properties recently. They were efficient, fast, friendly and very knowledgeable. We had a hundred questions/options and they helped us through the process so well. I thoroughly recommend them if you are in Leeds, just give them a call. If only all Estate Agents were like them
5/5
GoogleExcellent and professional service received from Alan Cooke. Always very helpful and friendly. Would highly recommend. Much appreciated!! K.&P
Thank you for your kind words. We hope we can be of assistance to you again in the future.
5/5
GoogleOur experience of Alan Cooke Estate Agents has been outstanding. Their team has been proactive, supportive and entirely reliable. Their knowledge of the North Leeds market, and their personal connections with their client base means that this family run firm punches well above its weight. I would highly recommend Alan Cooke Estate Agents.
5/5
GooglePrompt responses to my queries, friendly, and very helpful suggestions for renovating my house. They have good contractors available at short notice for repairs to keep clients happy.
5/5
GoogleMy family let a property through Alan Cooke for the past two years, we found them very friendly, flexible and efficient, with any issues being dealt with promptly. They are one of the best estate agents we have dealt with, would highly recommend.
5/5
GoogleAn excellent letting agency ! I have found both Jeremy and Nicola to be hard working , honest and efficient.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
2/5
GoogleMyself annd my daughter left two messages re a property they are selling and not replied to either . How can they sell if they dont repktt
5/5
GoogleRating only, no written review.
5/5
GoogleI bought a property from them 3 years ago and I am using them to sell my property. Their staff are patient and helpful.
5/5
FacebookMany Thanks to Alan Cooke Estate Agents team for the professional support on selling my property.
1/5
GoogleThey just wasting your time, they are not perfeshenal !!!
5/5
FacebookSpecial mention for Nicola Thackray who provided an excellent service.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Dear Mr Abdulla We, at Alan Cooke Estate Agents, value all feedback from clients and buyers throughout so that we can enjoy praise for our efforts, learn from our mistakes and continue to strive to provide North Leeds residents with the excellence of service which they fully deserve. I note your 1-star review. However, my team nor I have any recollection of having dealings with you or to have spoken with you. It may be that your review was posted in error, or that your appraisal is incomplete. It is disappointing to receive low reviews, especially as there is no further qualification as to why this was done. I am sure that you or your colleagues at St Annes Community Services would feel the same way. I would therefore request that you review your posting to correct your error, if applicable, or to provide further information why your experience with Alan Cooke Estate Agents was not to your satisfaction. You never know....we may roll out the red carpet for you next time you visit!! Jeremy Cooke Director - Alan Cooke Estate Agents
5/5
GoogleAlways a joy!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
