Every review we hold for the MOORTOWN office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlan Cooke Estate Agents (not the same as Alan Cooke Sales and Lettings) are a well-established, experienced, old school estate agent. Based on Moortown corner, they have excellent knowledge of the surrounding market. They also have good connections with potential buyers within both commercial and private sectors.
Our house was an unusual house, one of a kind - some would even say iconic. It was a difficult one to value. Jeremy Cooke did an excellent job with the valuation and subsequent marketing. The photos (which Jeremy took himself) were jaw-dropping and every attention was paid to detail and to the display of the house's unique features. As a result, a buyer was found immediately.
The subsequent support that I received from the whole team (Jeremy, Nicola and Gabrielle) whilst going through the sale process, was also oustanding. The communication was professional yet friendly throughout. Indeed, I kept joking that they should charge me an additional counselling fee, as there were times when I got quite emotional over the sale of what had been the family home for 45 years.
I am confident that no estate agent could have done better under these circumstances and it is with that in mind that I unreservedly give Alan Cooke Estate Agents my highest recommendation.
Well done!
Lidia · 25 May 2020
Agent replied · 25 May 2023
Thank you Lidia, for your kind words. Yours was truly a special house with strong family history and a unique style for Leeds. It was a pleasure for my team and I to have the opportunity to help you, and we are all charmed by your review. We wish you the very best in your new home and look forward to your company at our office again.
Very best regards
Jeremy, Nicola et al!
★★★★★ 1/5
GoogleAvoid...Avoid...Avoid...One of the worst estate agents we have ever encountered with in renting. To start with, We have handed over the keys for our flat one month ago and despite five emails and two phone calls there's not even a single response on returning the deposit. Literally about to start my adjucation process this week with Deposit Protection Scheme. They do false advertisements about the property and watch out carefully when you go into view your property. We missed to notice in our viewing, that there's no heating for one bed room (not even a heating vent) in a double bed room apartment, where they advertise saying fully centralised gas heating . If you ask them their response would be to go and buy a radiator. They advertise saying the best quality of white goods fitted and you realise how bad the quality of goods and you end up raising continuous property issues with them, where half of them won't be done at all. The visiting fire safety engineer left a separate note to us with a danger sign saying ...not to switch on the heater as there's a serious health and safety issues where these cow boy estate agents didn't even bother to inform us formally. Also forgot to mention that, they didn't even bother to respond when i complained to them that their fire sensor stopped working even though they know very well it's landlord/estate agents property management responsibility to fix it. i can add endless list ...but will stop here and please think before you go to them.
R · 26 May 2018
Agent replied · 25 May 2023
Thank you Rooban, for your review. It is not very common to receive reviews from outgoing tenants. However, I am sure that your review reflects your disatisfaction with the decision to withold deposit money from you. Unfortunately, we acted in this case very much in favour of our landlord client, to ensure that their interests were maintained in the preservation of the quality of their property.
★★★★★ 1/5
GoogleI had an absolutely terrible experience with Alan Cooke.
The house was selling for 7 months. Starting with a lack of knowledge of the … More
Karina · 30 December 2024
Agent replied · 30 December 2025
Dear Karina
Many thanks for your review. I am sorry that your experience was unpleasant. I … More
★★★★★ 5/5
GoogleApproachable and helpful staff who were professional throughout the sale transaction. We were not on hand locally, but they went the extra mile to help with all the viewings and sorted out contractors for small maintenance work in order to help to sell the property. A pleasure to deal with this family business.
David · 14 April 2023
Agent replied · 25 May 2023
Many thanks for a great review, David.
My team and I are delighted to have acted for you and your family. We wish you the very best for the future.
Jeremy & the Alan Cooke team!
★★★★★ 1/5
GoogleAbsolute time wasters and very rude and unprofessional. Would not recommend. Do not waste your time with these half wits!
Kay · 30 September 2024
Agent replied · 22 October 2024
Dear Kay
We, at Alan Cooke Estate Agents, value all feedback from clients and buyers/tenants so that we can enjoy praise for our efforts, learn from our mistakes and continue to strive to provide North Leeds residents with the excellence of service which they fully deserve.
I note your 1-star review.
However, my team nor I have any recollection of having dealings with you or to have spoken with you. It may be that your review was posted in error, or that your appraisal is incomplete. It is disappointing to receive low reviews, especially as there is no further qualification as to why this was done.
I would therefore request that you review your posting to correct your error, if applicable, or to provide further information why your experience with Alan Cooke Estate Agents was not to your satisfaction, so that we may respond accordingly.
Jeremy Cooke
Director - Alan Cooke Estate Agents
★★★★★ 5/5
GoogleI am absolutely delighted with the 5* service that I have received from the team at Alan Cooke. Jeremy valued the property at £30,000 more than the other 2 agents I approached, both of whom said that his figure was unrealistic. However, …
Glenn · 14 April 2023
Agent replied · 25 May 2023
Dear Glen
Many thanks for your wonderful words and very kind review. On behalf of my team, it was an honour that you selected our service amongst others, and that we did … More
★★★★★ 5/5
GoogleExcellent service from a very professional and knowledgeable estate agent day one. Jeremy always went out of his way to help my father who had lost his speech from a stroke, he called at my fathers house in person to explain anything, …
Magic · 14 April 2023
Agent replied · 25 May 2023
Dear W.
Many thanks for your kind review. From my first meeting with your father, I was charmed by his warm smile and endearing enthusiasm to move closer to his … More
★★★★★ 5/5
GoogleWe recentlynmoved from Newcastle to Leeds and bought our new house from Alan Cooke Estate Agents. From start to finish the staff there were great; friendly but also very professional. Nicola dealt with our purchase and was fab. Thanks so much, Lisa x
Lisa · 14 April 2023
Agent replied · 26 August 2024
Thank you Lisa for your kind words. It was a pleasure helping you and your family with your move. I hope you are all super happy with your new home and are looking forward to living in Leeds. Best wishes, Nicola.
★★★★★ 5/5
GoogleWe bought a property recently through Alan Cooke, dealing almost solely with Nicola - we can't fault the service, regular updates or advice/guidance given even when we weren't the sellers. Though the process took a few months this was not …
Nathan · 14 April 2023
Agent replied · 25 May 2023
Thank you Nathan for your great review. It was a pleasure dealing with you. I hope the long wait for probate to come through was worth it and you and your family are now, finally, settling in to your new home and enjoying living in Leeds. Nicola.
★★★★★ 5/5
GoogleWe recentlynmoved from Newcastle to Leeds and bought our new house from Alan Cooke Estate Agents. From start to finish the staff there were great; friendly but also very professional. Nicola dealt with our purchase and was fab. Thanks so much, Lisa x
Lisa · 26 November 2022
Agent replied · 25 May 2023
Thank you Lisa for your kind words. It was a pleasure helping you and your family with your move. I hope you are all super happy with your new home and are looking forward to living in Leeds. Best wishes, Nicola.
★★★★★ 5/5
GoogleExcellent, thorough and efficient service. Thank you to Nicola and her team.
David · 26 May 2019
Agent replied · 25 May 2023
Thank you for your kind comments. Hope you're very happy in your new home. Nicola
★★★★★ 5/5
GoogleMy wife and I recently purchased a property through Alan Cooke. We were very impressed with the service of both Jeremy and Nicola. They provided regular updates, were always on hand to address our queries and helped make the process a much smoother experience. Thank you.
Mark · 25 May 2022
Agent replied · 25 May 2023
Hi Mark. Many thanks for your kind review. This means a lot to my team & I. I am delighted that you and your family are starting on a wonderful new chapter with a fantastic new home which I am sure you will be very proud of.
It has been a pleasure to have helped you!
- The team at Alan Cooke Estate Agents
★★★★★ 5/5
GoogleVery positive experience selling a property with Alan Cooke Estate Agents. It was important to me to use an estate agent with genuine knowledge of the LS17 market, and they have been serving the LS17 market for decades! Jeremy Cooke was …
Adrian · 14 April 2022
Agent replied · 25 May 2023
Thank you very much for your kind words. It was a pleasure to deal with you and we were delighted to assist you in the sale of your property. Nicola
★★★★★ 5/5
GoogleWe bought our retirement apartment through Alan Cooke's and because of our experience asked them to market our house for us. Jeremy and Nicola did a totally professional job for us and basically held our hands all the way to completion. …
Martin · 14 April 2022
Agent replied · 25 May 2023
Many thanks Martin. It was a pleasure to act for J & yourself. My team and I wish you both the very best in your lovely new apartment.
★★★★★ 5/5
GoogleAlthough a family run smaller estate agent, the service, experience and communication was excellent! Recommend highly
Kathryn · 29 March 2024
Agent replied · 29 October 2023
Thank you for your 5* review. We always try to provide the best service possible at all times. It was a pleasure assisting you in the sale of your property and I hope you're very happy in your new home. Nicola.
★★★★★ 5/5
GoogleGreat service, accurate pricing and helped us through every stage of the process with cheerful encouragement and genuine kindness.
They have helped my wife and me sell two houses for our parents and we cannot recommend them highly enough.
David · 14 April 2022
Agent replied · 25 May 2023
Thank you for your kind comments. It was a pleasure to help you in the sale of the properties. Nicola
★★★★★ 5/5
GoogleI’ve used Alan Cooke a few times & found them extremely good, never trying to sell you extra services you don’t need,Nicola especially is absolutely fantastic at her job & I would definitely recommend them, always keeping you informed, can’t rate them enough, brilliant service.
Becky · 3 June 2020
Agent replied · 25 May 2023
Thank you for your fabulous comments. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleFull professional guidance and advice throughout the process of selling the house.From start to finish every attention was paid to detail, all calls answered promptly, advise was offered where needed and everyone was prepared to go the extra mile often at inconvenient times.
John · 25 May 2020
Agent replied · 25 May 2023
Many thanks, John. It was an honour and a pleasure to act for your family. I am overjoyed that you overturned your initial instinct to appoint a large national agency, and I am pleased that the extra spit and polish that my team gave ended in the most favourable outcome for you.
We all wish you the very best for your future.
Jeremy & Nicola.
★★★★★ 5/5
FacebookI used Alan Cooke Estate Agents for both my purchase and my sale. They have been excellent for both, but particularly for the sale. Jeremy Cooke priced the house exactly right and the office team - with special mention to both Victoria and Nicola - have been a delight to deal with. The initial part of sale process was easier than expected: Alan Cooke listened to any concerns I had about the sales brochure and acted accordingly, they arranged the viewings without fuss and gave good advice when it came to receiving offers. I would whole heartedly recommend them for anyone who wants to sell in North Leeds. They may not be the biggest, or the glossiest, but I have a sneaking feeling that they are the best.
Ben · 17 December 2015
★★★★★ 5/5
GoogleJeremy Cooke came for an appraisal of our home. He was very friendly and gave us really honest, fair advice. We look forward to working with him in the future
Fran · 14 April 2022
Agent replied · 25 May 2023
Dear Fran. Many thanks for a kind review. I very much enjoyed looking at your home, meeting your family and helping you in your next steps. I very much look forward to working with you in the future.
★★★★★ 5/5
GoogleI bought my dream house with Alan Cooke Estate Agents. The process went through very smoothly from start to end. Jeremy Cooke and team were very supportive with any enquiry and were accesible at all times. Thank you very much !
Maria · 26 May 2018
Agent replied · 25 May 2023
Maria. Simply...thank you. A challenging city centre apartment with a particulary complex lease arrangement, but I am happy that we resolved all your issues to arrive to a satisfactory conclusion.
★★★★★ 1/5
GoogleThey overvalued my property ridiculously and stupidly to get the listing, NO offers or viewing appointments for 3 months! When I asked why, their response was the property is overpriced !!! Absolute time wasters.
Ahmad · 26 May 2018
Agent replied · 25 May 2023
Hi Mr Alani.
Thanks for your review. Unfortunately, I do not have you listed as a previous client, nor do I recall acting for a property that had no viewing appointments for that duration.
I am sorry that you feel the need to write such a review. If this has been posted in error, I would be grategul for you to review the appraisal and to remove it if it does not apply to my business. If this is a genuine concern for you, I would be delighted to discuss this further to learn how my business failed you.
★★★★★ 1/5
GoogleAvoid this half arsed outfit. They are very poor and always have excuses for not paying up. No one realy knows what they actualy do for there money. Poor and annoying.
Rory · 30 October 2018
Agent replied · 29 October 2023
Dear Bob.
Whilst I encourage full and frank criticism of our service, and welcome low ratings in the hope to continually improve our service, I have no recollection of doing any business with you, and I always ensure that we settle any outstanding payments immediately on receipt. I do believe that you may be referring to another business. Please contact me and I hope to make amends with any grievance that you believe to have received.
★★★★★ 1/5
GoogleAvoid this half arsed outfit. They are very poor and always have excuses for not paying up. No one realy knows what they actualy do for there money. Poor and annoying.
Rory · 26 May 2018
Agent replied · 25 May 2023
Dear Bob.
Whilst I encourage full and frank criticism of our service, and welcome low ratings in the hope to continually improve our service, I have no recollection of doing any business with you, and I always ensure that we settle any outstanding payments immediately on receipt. I do believe that you may be referring to another business. Please contact me and I hope to make amends with any grievance that you believe to have received.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
