Every review we hold for the MOORTOWN office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe dealt with Jeremy and Nicola both were fantastic to deal with professional efficient and kept their word of selling our house .
Other main agents in the area were abysmal and cost us time and money with their lack lustre attitude and inexperience and just not knowing what to do .
USE ALAN COOKE ESTATE AGENTS THEY ARE FANTASTIC CLEVER AND TELL YOU STRAIGHT ABOUT PROPERTY AND MARKET - I COULD NOT RECOMMEND HIGHLY ENOUGH AND THEIR FEES ARE VERY REASONABLE.
THANKS FOR A SUCCESSFUL COMPLETION
Carol · 18 October 2025
Agent replied · 30 December 2025
Thank you for your fabulous 5* review. We may not be the largest agency in the area, but we are one of the longest established which enables us to support our clients with a vast amount of knowledge and experience. It was a pleasure to assist you in the sale of your property. Thanks again, Nicola.
★★★★★ 4/5
GoogleWe would like to thank Jeremy and especially Nicola for their assistance in Selling our late dads house. Nicola always answered our queries very efficiently, chased things up for us when required and also came to our aid when we needed help and work carrying out following an attempted break in - taking the stress away from us. Thank you again Gordon, Sue & Alison
Gordon · 16 January 2025
Agent replied · 26 August 2024
Thank you for your comments. We are delighted that you were happy with our service. Nicola.
★★★★★ 5/5
GoogleExcellent work by Jeremy and Nicola on our house sale. Despite a slow market they found buyers and ran the process perfectly. THey recommended conveyancing lawyers who were, surprisingly, also very good.
Would have no hesitation to use Jeremy and the team again.
John · 16 January 2025
Agent replied · 26 August 2024
Thank you for your 5* review - very much appreciated. It was a pleasure assisting you in the sale of your house.
★★★★★ 5/5
GoogleWe originally had our flat with much larger agents who struggled to sell it. We spoke to different people each time, and each time we had to remind them which was our property, and their answer was to just keep dropping the price. It was probably overpriced in the first place - a ruse to get us on board? Switching to Alan Cooke was the best thing we could have done. Jeremy and Nicola gave professional, sensible advice. We felt they were really invested in selling for us. Nicola was unfailing in her courtesy, professionalism and friendliness. And just when the lockdowns were really biting, we got an offer! However, the purchaser didn't follow through. Cooke's once again picked up the reins and got us another offer, even higher than the first.
We've now successfully sold. I really recommend these agents. They take care, and work really hard to make a sale. Thank you, Nicola and Jeremy!PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 27 August 2021
Agent replied · 25 May 2023
Thank you Sarah for your kind words. We always strive to give our best to every one of our clients. Best wishes, Nicola
★★★★★ 5/5
GoogleWe decided to sell our family home via Alan Cooke after considering a few agents and are glad to say that we were left with no regrets. Jeremy and Nicola provided nothing short of an excellent and efficient service.
We placed our home on the market and it sold within 48 hours plus for more than we expected!
We must add that Nicola is a great asset to the company and delivered a prompt, friendly and proffessional service, meeting and clarifying any needs and concerns we had consistently throughout the whole duration.
We would definatley recommend Alan Cooke Estate agents and will no doubt be using them again in the future.
Huge thanks to the team!PositiveResponsiveness, Quality, Professionalism
Mir · 27 August 2021
Agent replied · 25 May 2023
Many thanks for such a lovely review.
It was a pleasure to have acted for you and your family, and we are all delighted that we achieved a sale that you are very happy with. We wish you and your family the very best!
★★★★★ 1/5
GoogleI had an absolutely terrible experience with Alan Cooke.
The house was selling for 7 months. Starting with a lack of knowledge of the market, as the price suggested was too high, then chain broke (no agency fault), but 1 min after they got the money… they didn’t care! They couldn’t even make ONE simple phone call 5 min after completion, so I lost £450… and the buyer was lied to instead.
I was away, so house was nearly empty, but wanted to give the remaining furniture to a charity. On that day I asked a friend to empty whatever was left - he did… unfortunately including a key safe and put the keys 5 meters (!!!) away from the place it meant to be (by the entry door). He assumed the agency had another key.
Do you think Alan Cooke called me when the new owner didn’t find keys in the agreed place?! No, they said to the new owner to get a Locksmith lying they tried to call me as I was in a meeting. I wasn’t, had no meetings, no unanswered calls from AC and instead had phonecalls from solicitors as of course was available - I was selling the house!
I knew within 5 min where there keys were when the solicitor told me about it, but why Alan Cook didn’t tell me that the poor new owner was standing outside the door for 4hr… only to find out the key was 5 meters away from him?!
Disgusting… I was also equally disgusted by Jeremy’s nasty comments about the competition, criticising their adverts etc etc. I can tell you one thing… Morfitt Shaw will sell your house for a flat fee £1234. Well you wonder, but I bought a house through them 2.5 years earlier and it was a smooth process. Sold my other house with them in February within 3 weeks (no, didn’t want paying more to Alan Cook on that one despite not knowing the terrible final £450 drama). Had three offers including a cash buyer with Morfitt Shaw and guess what, made well above even bank’s valuation, despite Jeremy criticising their marketing approach.
… you be the judge
Karina · 29 November 2024
Agent replied · 9 November 2024
Dear Karina
Many thanks for your review. I am sorry that your experience was unpleasant. I wish to clarify
"The house was selling for 7 months"
Your property was on the market from 29 December 2023, until a buyer was accepted on 16 April 2024, a 3 1/2 month selling period.
"the price suggested was too high"
My appraisal to you in December 2023 was to market at £260,000. The sale eventually achieved was £255,000. I accept that I was out by 2%, and I am very sorry if you felt this was misleading.
Unfortunately, the new owner did not have access to the property upon completion of the purchase. The key safe, used previously for viewing access, had been removed without our knowledge, and no alternative method to access was provided. I continually tried to contact you to confirm alternative access to the property, to no success. With the new buyer sat on the driveway with a removal van, I merely suggested alternative options to mediate the issue.
Comments against Morfitt Shaw
Can you please be more specific regarding my comments about my competition? I am not aware of any nastiness that I have made when comparing our services to those of our competitors. I was merely pointing out to you that our level of services differ.
I am grateful for your instruction to sell your property, and I am satisfied that we achieved an adequate outcome for you. Throughout our service to you, our conduct was professional and complete. We made you aware of all issues that you had concerns about. Unfortunately, the missing key issue was frustrating for all parties - this event was not of our doing, but we had to mediate between a frustrated buyer wanting immediate access to his new house and yourself, who was not fully aware that the keys to the property were not where they should have been.
I do not believe that our successful service to you is worthy of the low rating that you have given, but I am welcome for the opportunity to provide this response. Regardless of your concerns, I thank you for your business and wish you the best in the future.
Jeremy Cooke
Director
★★★★★ 5/5
GoogleI engaged Alan Cooke to advertise a property in 2016 and more recently in February 2019 for a fully managed marketing and rental of a property in Moortown, Leeds.
Family business since the 1960's which excels all the way and a level of experience and service which simply cannot be replicated with other companies - I can vouch from personal experience of this.
I can thoroughly recommend Alan Cooke Estate Agents, Harrogate Road, Moortown to all perspective vendors, purchasers, landlords or tenants.
Thanks to Jeremy, Gabrielle and Nicola for an outstanding level of service and professionalism throughout!
Dee · 26 May 2019
Agent replied · 25 May 2023
Many thanks Dee Jay Jay - You did most of the hard work in presenting a great opportunity for us. We wish you the very best.
★★★★★ 5/5
GoogleI couldn't recommend Nicola and Jeremy highly enough! They were always there for us every step of the way with the sale of our property and went above and beyond in answering our questions, chasing solicitors etc. I would thoroughly recommend them!
Celia · 29 March 2024
Agent replied · 26 August 2024
Thank you for your fabulous comments. It was a pleasure helping you with the sale of your home. Nicola
★★★★★ 5/5
GoogleAlan Cooke Estate Agency is, without doubt, the best Estate Agency that I have used. The staff manage to achieve a wonderful blend of friendliness and professionalism and definitely go the extra mile in the service they provide.
I would definitely use them again and would not hesitate in recommending them to others.
Many thanks for helping to reduce the stress of selling my property.
Isabel · 25 May 2020
Agent replied · 25 May 2023
Thank you - It was a pleasure to help you with the sale of your stunning property. We will be delighted to act for you again in the future.
★★★★★ 1/5
GoogleNot a great experience. Communication wasn't great when booking a house viewing and then rude to me over the phone.
Then transpired they has already accepted an offer before even completing all of the viewings for the day or notifying anyone of that change. Completely wasting everyone's time.
Georgia · 13 April 2026
★★★★★ 5/5
GoogleEffortless, friendly and extremely professional. For such a small team, my wife and I felt so assured at such a heartbreaking time of our life. Our mother would be so happy that we sold her house with Alan Cooke Estate Agents. Many thanks to Nicola & Jeremy. Youre No 1!
David · 8 July 2022
Agent replied · 25 May 2023
Many thanks for your kind words, David.
★★★★★ 5/5
GoogleHad a fantastic experience with Alan Cooke, and they dealt with the rental process with speed and efficiency.
I spoke to Gabrielle on the phone and she was incredibly polite and helpful throughout the whole process, and i'd happily go with Alan Cooke Estate Agents next time I'm looking to rent a property.
Thank you to Gabrielle, Nicola and Jeremy for their help.
Ben · 26 May 2019
Agent replied · 25 May 2023
Thanks for your kind comments - hope you are settled in to your new home. We will be delighted to assist you again in the future.
★★★★★ 5/5
GoogleWe sold our property in June 2021 with Alan Cooke Estate Agents and we would definitely recommend them. Very efficient and professional service from Jeremy and especially Nicola who both were really on top of things and kept in regular contact with us. We were delighted with the sale price.
S · 25 May 2022
Agent replied · 25 May 2023
Many thanks S vL. It was a pleasure to have acted for you & B vL. I wish you and your family the very best for your future.
★★★★★ 5/5
GoogleWe sold our house with Alan Cooke, and the process was smooth. Jeremy gave us a fair price to market and sell our house and Nicola was amazing at communicating every step of the sale process.
Jujar · 14 April 2023
Agent replied · 25 May 2023
Thanks for your kind words. It was a pleasure dealing with you both and I wish you all the very best in your new home. Nicola.
★★★★★ 5/5
GoogleWe have just completed on our property and I have nothing but praise for Alan Cooke’s. We had a few quotes from other estate agents but what swung it for us was the fact that from the outset Jeremy Cooke was passionate about the property and incredibly positive and could see the potential both in the quality of the house and the popularity of the sought after area, which others failed to consider. Furthermore, the photographs were of a superb quality and the literature published excellent. Nicola did a marvellous job of keeping us informed at all stages and was constantly on the ball. Knowledgeable, efficient and friendly, she is an asset to the company. All the staff at Alan Cooke’s work so hard and have their clients’ best interests at heart in the honest information and advice they provide. We were delighted that the house was able to sell relatively quickly and for a very satisfactory price
Isabel · 30 March 2023
Agent replied · 25 May 2023
Thank you very much for your comments. We were pleased to have helped in the sale of the property and are delighted that you were happy with our services. We continually strive to provide the highest possible service to each of our clients.
★★★★★ 1/5
GoogleDo not mistake the two estate agents like I did! There is this one and Alan Cooke sales and lettings. Jeremy is the rudest person I've spoken to and even accepted an offer I made on a house when they didn't have it listed and at no point made this clear to me. I could of lost the house we wanted to because of his arrogance. I phoned back and all of a sudden he couldn't remember our conversation from 4 hours ago..... I'd suggest you look else where.
Richard · 25 May 2020
★★★★★ 5/5
GoogleExcellent and very professional service provided at all times and the sale progressed swiftly. Alan and Nicola were always on hand to provide advice and assistance when needed.
Susan · 14 April 2023
Agent replied · 25 May 2023
Thank you for your positive review, it's great to hear that you were pleased with our service. Best wishes to you in your new home. Nicola
★★★★★ 1/5
GoogleCompletely negligent company. Just went to check our property that Alan Cooke have supposedly dealt with and have been showing people around. The house is filthy, it appears no checks have been done for cleanliness. The extractor hood is full of grease, the oven is a disgrace. There is black mould on all downstairs windows and all the windows need resealing as a result, through both tenant negligence and a complete lack of awareness from Alan Cooke. The house has been smoked in and the entire downstairs needs redecorating from smoke damage, also not picked up in their "regular checks". Upstairs there is black mould everywhere from a boiler leak that hasn't been detected, it took me 5 minutes to realise from walking in. The bathroom is a disgrace, also needs completely resealing and cleaning. To make the house "livable" they have painted over all the black mould on the ceilings and walls and made the problem ten times worse. I'm going to now have to completely strip the upstairs, treat the plaster and redecorate the whole house. I am appalled. If you are wanting to let your house don't bother.
David · 26 May 2017
★★★★★ 5/5
GoogleI cannot thank Alan Cooke enough for their knowledge and unwavering support throughout the sale of my Mums property. They were amazing from start to finish with their proactivity, courtesy and attention to detail. I would highly recommend them
Rochelle · 29 November 2024
Agent replied · 22 October 2024
Thank you for your glowing review, it is very much appreciated. We are thrilled that you were happy with our service. Best wishes for the future, Nicola.
★★★★★ 5/5
GoogleElissia at Alan Cooke has been superb throughout our entire first time purchase experience. She was always on top of everything, chasing things up when necessary and making sure everything was happening as scheduled and with no hassle. It really made the whole experience a breeze and felt everything was taken care of. Thank you Elissia & team at Alan Cooke for all your help in purchasing our first home!
Danny · 3 June 2020
★★★★★ 5/5
GoogleI boght from this agent house at 322 York Road, LS9 9DN in Leeds. That was very good deal only £90000 for 4 bedroom. I exange it for 5 room Hostel to 10 guest. I recomend this company.
Harrogate · 25 May 2020
Agent replied · 25 May 2023
It was a pleasure to sell this house to you - I am so impressed about the fantastic business opportunity that you have derived from this. We all wish you the very best in its success!
★★★★★ 5/5
GoogleThis is a very honest estate agent, We would have given up on our purchase but for them. They kept us in touch with what was going on - even found out about the neighbours(lovely) for us. Excellent service ,efficient but human.
Continental · 1 October 2024
Agent replied · 22 October 2024
Thank you for your 5* review. It was a pleasure to deal with you and your family. Due to hold-ups with the seller's purchase the transaction took longer than anticipated, but I hope now you're settled in to your new home, it was worth the wait. Best wishes, Nicola.
★★★★★ 5/5
GoogleThis is a very honest estate agent, We would have given up on our purchase but for them. They kept us in touch with what was going on - even found out about the neighbours(lovely) for us. Excellent service ,efficient but human.
Chris · 30 September 2024
Agent replied · 24 January 2025
Thank you for your 5* review. It was a pleasure to deal with you and your family. Due to hold-ups with the seller's purchase the transaction took longer than anticipated, but I hope now you're settled in to your new home, it was worth the wait. Best wishes, Nicola.
★★★★★ 5/5
GoogleI used Alan Cooke for my sale and couldn't fault them. I sold above asking price the first weekend and they "held my hand" throughout the process. In particular Nicola is worth her weight in gold.
Emma · 26 May 2019
Agent replied · 25 May 2023
Hi Emma
Many thanks for such a wonderful review. I am delighted that we met with your expectations - I remember appraising your house on my first visit and am happy that my advice to to use a confident selling strategy worked well for you. I appreciate that things got slightly wobbly down the line after a sale was agreed, but troubleshooting these issues are part-and-parcel of a committed and experienced agency. My team, especially Nicola, wish you and your family the very best for your future - Jeremy Cooke.
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