Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest estate agents experience ever!
Jackson-Stops have recently sold our house for us and we downsized to a bungalow, also through them. They were so helpful every step of the way. We dealt with Rebecca, Chris and in the later stages Pip who helped us by chasing solicitors and ensuring the process worked as it should, after our solicitors closed their local office and enabling us to sign and have our contracts witnessed in their Reigate office. A fantastic team of people, highly recommended!
Sandra · 13 September 2026
Agent replied · 22 September 2026
Thank you, Sandra, for taking the time to leave this review. We're delighted to hear that both the sale of your house and the purchase of your bungalow went so smoothly, particularly given the added complication of your solicitors closing their local office. It's great to know that Rebecca, Chris and Pip were able to step in and keep everything moving, including arranging for your contracts to be signed and witnessed at our Reigate office. Thank you for recommending us and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotWe sold our house through the Bury St Edmunds office of Jackson-Stops
We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.
Mike · 10 July 2026
Agent replied · 22 September 2026
Dear Mike, we are delighted to read about your positive experience with our Bury St Edmunds team. Thank you for your five star review.
★★★★★ 5/5
TrustpilotBuying a home can be a stressful…
Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.
Diana · 30 June 2026
Agent replied · 22 September 2026
Dear Diana, thank you for taking the time to leave a five star review for Jackson-Stops and we are very pleased to read your words.
★★★★★ 5/5
TrustpilotI cannot recommend Jackson Stops highly enough
I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.
Claire · 7 May 2026
Agent replied · 22 September 2026
Thank you for your five star review of Jackson-Stops.
★★★★★ 1/5
TrustpilotPoor service
Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.
Neo · 5 February 2026
Agent replied · 22 February 2026
We are sorry that you felt dissatisfied with the interaction, however we would like to clarify our position and reassure you that our approach was both professional and standard practice.
For properties of this nature, we routinely confirm a buyer’s position prior to arranging viewings. This is done to ensure that viewings are offered to proceedable and suitably positioned applicants, and to protect our clients’ interests. Requesting an outline of funding or proof of funds at this stage is not intended to be intrusive, nor is it a judgement on affordability, but rather a normal part of qualifying enquiries for high-value properties.
At no point was it suggested that questioning an asking price equates to an inability to proceed. Valuation discussions are, of course, a normal part of the market. However, understanding a buyer’s position remains essential when managing demand, expectations, and access to viewings on behalf of our vendors.
We regret if the tone of the conversation did not come across as intended, but we are confident that our conduct was professional and appropriate. Many buyers appreciate this clarity and structure, particularly at the upper end of the market.
We respect your decision to look elsewhere and wish you every success with your property search.
★★★★★ 5/5
GoogleCan't recommend these guys enough! From the first meeting I felt confident they were the best agent for us. They are friendly, professional and gave us confidence the selling process would be smooth and it couldn't have been more so. Communications were spot on all the way through and no stone was left unturned. We secured a buyer and exchanged contracts on a chain of 5 within 6 weeks. Thank you guys - if we ever move again, which will be never ... we would definitely use you again.
Caroline · 11 October 2025
Agent replied · 17 October 2025
Dear Caroline, we are delighted that you would recommend our team and that we were the best Dorking estate agent for you! Thank you for leaving a five star review for Jackson-Stops Dorking.
★★★★★ 5/5
TrustpilotSo impressed with the team!
Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!
Becs · 7 September 2026
Agent replied · 22 September 2026
Thank you, Becs, this is wonderful to read. We're so pleased that Sylwia and the wider team made the rental process feel efficient and well cared for, especially with it having been a while since you last rented. It's great to hear that everything, down to the smallest details, was handled with the attention it deserved and that you've found a place you're genuinely happy in. Thank you for the kind words, and we wish you many happy years there.
★★★★★ 5/5
TrustpilotJackson-Stops Cranbrook Branch
Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.
Joanna · 24 August 2026
Agent replied · 22 September 2026
Thank you so much, Joanna, this means a great deal to the whole Cranbrook team. Selling a house is genuinely one of the most stressful things people go through, so hearing that Rachel's patience and communication made the process feel calm and manageable is exactly what we hope for. We'll be sure to pass your kind words on to Alastair and the team and we're delighted to have helped make your move to your next chapter that bit easier. Thank you for recommending us so warmly and for taking the time to write this.
★★★★★ 5/5
TrustpilotSound advice and very helpful guidance…
Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.
Phillip · 20 March 2026
Agent replied · 22 September 2026
Dear Phillip, thank you for your five star review of Jackson-Stops - we are very happy to read about your positive experience when simultaneously buying and selling.
★★★★★ 5/5
GoogleThe team at Jackson-Stops were amazing, particularly Lucy who kept everything moving forward when we hit some difficult boundary issues with our purchase. We found the property we wanted to buy but our house wasn’t on the market. Thankfully, Jackson-Stops know the local market really well so after listing our house with them we were able to get an offer on our house really quickly. The service that we received has been outstanding and Lucy made the painful process of moving home bearable - I miss our weekly chats! I would highly recommend Jackson-Stops, Dorking to anyone looking to move.
Stella · 22 April 2025
Agent replied · 8 June 2025
Dear Stella, thank you very much for your five-star review, and for your glowing words about Lucy! We are delighted that both your sale and purchase went smoothly, and we will pass on your kind words to Lucy. Happy new home, and best wishes from everyone at Jackson-Stops Dorking.
★★★★★ 5/5
TrustpilotExtremely professional local agency…
Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!
Jenni · 14 June 2026
★★★★★ 5/5
GoogleThe team led by David at Jackson Stops were excellent during the sale of our property. Good knowledge of the market meant we had a sensible target price. There was a good flow of viewings which the agents handled well and provided prompt feedback on them.
As we closed in on a sale they acted wherever possible to keep the process moving and resolve problems and queries ending in a successful sale in a timely way for an acceptable price.
David · 25 November 2024
Agent replied · 9 December 2024
Dear David, we are delighted to hear that your experience with our team was excellent, and we are very happy that you took the time to leave a five-star review - thank you. With best wishes from the whole team at Jackson-Stops Dorking.
★★★★★ 5/5
GoogleJackson-Stops is probably the best estate agent we’ve ever dealt with. We began our search around the Dorking and Betchworth areas about 18 months ago, visiting countless properties, all guided by the absolute gem of a lady, Lucy. She’s enthusiastic, incredibly patient, and you’ll understand what I mean when you meet her.
We eventually found the right property, and from start to finish, Lucy and everyone at Jackson-Stops were consistently patient, professional, and always willing to help. I’m not usually a man of many words, but this branch genuinely deserves all the credit for their fantastic service.
Thank you to Lucy and the team for making this journey a positive one!
Martin & Jessica
Heritage · 9 November 2024
Agent replied · 9 December 2024
Dear Martin and Jessica - what a wonderful review - thank you! We will pass on your kind words to Lucy and the team, and we are so pleased that your buying process was a positive one. With best wishes from the whole team at Jackson-Stops Dorking.
★★★★★ 5/5
TrustpilotI would like to thank Jackson Stops…
I would like to thank Jackson Stops Teddington, especially Zyan Ansari, for the speedy sale of our flat, at the asking price, at a very difficult time for selling flats. Zyan, Harry and Sophie were patient, professional and positive throughout the process.
Sarah · 9 December 2025
Agent replied · 22 January 2026
Dear Sarah, we are pleased to have secured a sale for you and will pass on your kind words to Zyan, Harry and Sophie. Thank you for your five star review of Jackson-Stops.
★★★★★ 4/5
TrustpilotDecent Letting Agent.
Everything went well and communication was good. They were also helpful when we wanted a second viewing. The downside was our landlord was hounded during the referencing process, even when we were promised they would not be contacted if we allowed the open banking. This resulted in our landlord discovering we’re leaving before we had a chance to tell them. Aside from that, it was a pleasant experience. We dealt with Eloisa in the Weybridge office and Loren for any letting problems - both are engaging and are fast to respond.
Jake · 24 August 2024
Agent replied · 26 October 2024
Dear Jake, we are delighted to hear that, during your letting experience, everything went well and communication was good, and that Eloisa and Loren provided an engaged and fast response. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotSelling our house
We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.
Mike · 12 September 2026
Agent replied · 22 September 2026
Thank you, Mike, for such a thoughtful review. Selling in a difficult market is never straightforward, so we're really pleased that the combination of strong promotional material and effective marketing helped get your property in front of the right buyer and that it ultimately achieved the asking price. We're also glad the team's approach throughout matched what you needed. Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotI recently had a challenging experience…
I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!
Mohammad · 17 July 2024
Agent replied · 26 October 2024
Dear Mohammad, thank you for taking the time to leave a five star review for Jess and, while we are sorry to hear that your initial experience was below the standard we, and you, would expect, we are delighted that Jess was able to manage your issues with professionalism and compassion. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotVery efficient
Very efficient. Viewings were arranged without any fuss.
Sheila · 2 August 2026
Agent replied · 22 September 2026
Dear Sheila, thank you for your five star review of Jackson-Stops Exeter. We are pleased to read about your friendly, approachable and organised experience when dealing with SJ and Emma.
★★★★★ 5/5
GoogleLaura and the team at Jackson-Stops provided us with an excellent and professional service from start to finish; not only selling our property but in the purchase of another one. Laura was clearly invested in helping us to find the perfect property and despite stressful moments at times she helped us to secure our forever home. We would have no hesitation in recommending them as the go to agent in the area.
Nikki · 2 November 2024
Agent replied · 9 December 2024
Dear Nikki, we are delighted to read your five-star review for the sale and purchase of your properties, and we are so pleased that Laura ensured the process was as stress-free as possible for you. Thank you for your review, and for your recommendation. With best wishes from the whole team at Jackson-Stops Dorking.
★★★★★ 5/5
TrustpilotWe have recently purchased a house…
We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward
Victoria · 10 November 2025
Agent replied · 22 January 2026
Dear Victoria, a wonderful five star review for Jackson-Stops Taunton - thank you. We strive to provide helpful support to every client and so we are pleased to hear this is what you experienced.
★★★★★ 5/5
GoogleLucy and the team at JS made the whole experience pain-free for us and their experience/knowledge was invaluable from the start.
Moving house is a daunting thing to undertake but we can honestly say that the regular communication with us and all the key pieces of the moving house puzzle were first class.
Highly recommend and thanks so much for making our dream move a reality!
Charlie · 18 January 2025
Agent replied · 8 February 2025
Dear Charles, we are delighted that we were able to offer such a pain-free experience for you and we are equally thrilled that you would recommend our services - thank you for your review. With best wishes from everyone at Jackson-Stops Dorking.
★★★★★ 5/5
TrustpilotI recently sold my property through…
I recently sold my property through Jackson-Stops Sevenoaks .The knowledge of the market led to a quick sell of my property . Big thank you to Chris and Gaynor for their guidance which took away my stress of moving .
Mrs · 6 November 2025
Agent replied · 22 January 2026
Dear Mrs Leach, we are very pleased to hear the sale of your home was conducted with clear market knowledge and thank you for taking the time to leave a five star review of Jackson-Stops Sevenoaks.
★★★★★ 5/5
TrustpilotJackson Stops ..professional, honest, friendly and reliable
Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.
Mrs · 25 June 2026
Agent replied · 22 September 2026
Dear Mrs Beard, we are delighted to read your review and to know that your experience with Jackson-Stops has been professional, honest, friendly and reliable.
★★★★★ 5/5
TrustpilotDon't Hesitate To Use Jackson-Stops
From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.
Carol · 7 May 2024
Agent replied · 26 October 2024
Dear Carol, thank you very much for taking the time to leave your wonderful review. We are delighted to hear that you wouldn't hesitate to recommend Jackson-Stops, and that you had such good experience with our Newmarket team. With best wishes from everyone at Jackson-Stops.
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