Trusted Agent profile · Mitcham
★★★★★
1,763 reviews across 2 platforms
Mitcham Industrial Estate, Streatham Road, CR4 2AP
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Mitcham, at Mitcham Industrial Estate, is rated 4.9 out of 5 across 1,763 reviews on two platforms, including 134 Google reviews rated 4.8.
Every review we hold for the Mitcham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service and Clean Units
I recently used Cinch Self Storage, and I couldn’t be happier with the experience. The units are exceptionally clean and spacious. Jamie,one of the staff members, went above and beyond to provide all the information I needed. Her kindness and helpfulness made the process stress-free. I highly recommend Cinch Self Storage!
5/5
TrustpilotI had a choice of storage companies…
I had a choice of storage companies recommended and when I met with Sally her customer service is what made me go with CinchAlso there were discounts for the first four weeks and access was very easy which is useful for returning to the unit during storageHighly recommend!Would definitely use again if needed
Hi Abby,Thank you so much for the 5* review. We take real pride in providing a helpful and convenient service , so we are delighted with your feedback.Best Wishes,Cinch Storage
5/5
TrustpilotWould use again
Website really user friendly and staff very helpful. Great flexible service and clear what you are getting for your money. Would recommend.
We're grateful for your 5-star rating and for taking the time to recognize our efforts. It's great to hear that our storage services made a positive difference for you. Thank you for choosing us!
5/5
TrustpilotWe were one of the first clients to use…
We were one of the first clients to use the Cinch Storage at Chippenham: at the time it’s construction was not yet complete but the management and staff could not have been more helpful or obliging. They made every effort to facilitate the delivery of our consignment to the storage units and its withdrawal at a later date. It is a brand new facility (opened mid-2021) and provides a clean, practical and secure space in which to leave one’s property. Highly recommended.
5/5
GoogleExcellent hospitality and service. Both David and Francis are very helpful and pleasant.
5/5
TrustpilotProfessional, practical customer service
They were very helpful and replied to questions via email very quickly.Zac even phoned me in Hungary where I was living.Everything went very smoothly.
5/5
TrustpilotWhen lift gives you lemons
When lift gives you lemons, you make your way to cinch, sensational facilities, even better memories made.It’s made me a better person.
Thank you for sharing your experience and giving us a 5-star review! We're glad to have provided you with reliable storage solutions that met your needs. Your feedback is truly appreciated
5/5
TrustpilotGreat customer service Robyn & Zac
Robyn, Zac and team in Letchworth have been a pleasure to deal. Found the opening hours being so flexible really helpful. Would highly recommend.
5/5
TrustpilotExtremely helpful staff
Extremely helpful staff - kind, caring and went out their way to make a tricky move very easy! Thank you Ed and team.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotA fabulous service from the moment I…
A fabulous service from the moment I sent my first email. I was called back within minutes. It’s a great set up and as part of the arrangement I received a huge discount on van hire. Great people, great service, superb space, I highly recommend it 🤩
Thank you for your awesome 5* Review Shanna. It is a pleasure to look after you and your items at the Brighton store.
5/5
TrustpilotThe staff were so helpful and…
The staff were so helpful and efficient. Cannot praise them more. Everything from initial enquiry to moving in went smoothly. Highly recommend
We're delighted to hear that you're happy with our service. Your feedback fuels our passion for what we do, and we're so grateful for customers like you who take the time to let us know we're doing a great job.
5/5
TrustpilotNew to Cinch. Happy customer!
Recently on board with Cinch in Bicester. Friendly manager Nigel plus Leeanne both very helpful. Easy to chat to - important. Sensible costings too. All good!
Hi Val,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
3/5
TrustpilotCinch Letchworth Amazing staff but building layout is awful.
Cinch Letchworth , absolutely fab staff who are very helpful and 5 stars for all of them workings at Letchworth. The rest of the review is about the building layout. I have used a few different storage buildings over the years for business storage and the Letchworth branch is an awful layout . The corridors are very narrow and in one section I was in has store units stacked on top of each other with ladder access making it a nightmare if you are moving stuff in/out whilst others are trying to pass in the corridor or access their unit above your head . Many units have limited ceiling height and some are quite awkwardly shaped so hard to stack items easily . The door to one of my units was broken clean off with the ladder movement so it was insecure for a few days . Also the lift to upper levels where majority of storage frequently brakes down . I had my stuff stuck in there most of the day when moving in and rest lifted up the stairs . But well done to the staff there .. Thank you for being so helpful.
5/5
TrustpilotVery helpful staff
Lauren at the Letchworth branch was very helpful explaining how the pricing worked and did her best to get a ground floor unit for easy access due to disability issues.
Hi Gary,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotExcellent communication from the team…
Excellent communication from the team and quick to respond with any query. Lovely clean and easily accessible large and small storage units. Fantastic facility
Hi Keith,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleI had the pleasure of dealing with Rob and I cannot express enough how incredibly helpful and responsive he was throughout our entire experience. He truly went above and beyond to assist me making our process very smooth Many thanks
5/5
TrustpilotService at its best
Having access 24hrs was brilliant The storage unit was clean and dry The staff were always polite, friendly and helpful I would certainly use this company again if needed
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleFantastic Customer Service. Couldn’t be Happier with both David and Robert in the communications, fiendly approach but also problem solving ability. I will be recommending them to to both family, friends.
Hi Scott, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotHave recently used Cinch storage as…
Have recently used Cinch storage as part of a delayed house move and I have been really impressed with them. Prior to booking them, a member of the team discussed all my needs and they were very professional to deal with. Once booked, they really impressed me with the welcome and then ease of the process and at a very good price. It was also easy to use a removal company to help my move and Cinch ensured they had relevant access etc. Would definitely use again. Thank you
5/5
TrustpilotService with a smile and excellent security
Stuart at Cinch has been helpful and informative from the outset. I have been using Cinch Self Storage for nearly 12months now and nothing is too much trouble. Service with a smile and the security in the building is excellent. Highly recommended.
Thank you for your awesome 5* review of the Brighton store Cath. It is our pleasure to continue to look after you and your items in storage.
5/5
TrustpilotStaff are so friendly and welcoming
5/5
TrustpilotCinch storage the best
This facility in Letchworth is clean tidy always easy access and the lovely friendly face of Lauren who was always happy to help if I needed anything . Wishing the team well!
5/5
TrustpilotGreat people, great service, great price!
I was first attracted to Cinch because they were able to give a simple price response to what I asked for. No heavy sales approach or confusing discount deals.A simple price that surpassed my expectations. So I went to the site and was met with more super customer service by Lauren and Becky. Just an honest approach with a smile.The facility is clean, dry and extremely well covered in CCTV.I paid a full year up front because I'm that confident about this place, and got an even better price.
5/5
TrustpilotVery impressed with my experience in…
Very impressed with my experience in Enfield. A warm welcome from Andriana she always goes the extra mile which I appreciate, overall a great experience. They also offer 24h access which has no additional cost.
Hi Pedro, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
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