Trusted Agent profile
★★★★★
106 reviews across 1 platform
3 Millrise Road, Milton ST2 7BN
Samuel Makepeace Estate Agents's Milton office at 3 Millrise Road is rated 4.5 out of 5 across 106 reviews on 1 platform, including 106 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Milton office, from every platform, shown as written. First names only.
5/5
GoogleWe definitely highly recommend Samuel Makepeace! We want to extend a huge thank you to the entire team, especially Abbey, Jord, Sophie, and Steph, who have gone above and beyond to make the process of selling our property and moving toward buying a new home as seamless as possible. Their professionalism, expertise, and genuine care have made all the difference!
Thank you for your lovely review Declan :)
1/5
GoogleMy elderly father (91 years old) recently suffered from the theft of £50,000 from his live in carer, who promptly disappeared following discovery. I needed to rehome my home with myself living with him. I viewed a 'to let' property advertised by this firm and explained the urgency involved. Unfortunaley several weeks later I wish I hadn't: Very poor comms/updates, no callbacks and when I did get a single response 2 weeks into the process excuses about the landlord pondering xy and z were tendered. If indeed the Landlord was the issue that isn't the fault of the agency. Alas It could and should have been so simple - just keep me updated, the failure to do so has cost me time (I didn't have) and considerable expense hiring temp care for my Dad. EDIT - In response to the owner- (Correction) your company to date has not responded 'with a decision' - nor do I comprehend why your firm did not simply provide updates - a point you clearly fail to understand, hence the issue and no doubt the cause of continued issues (as long as you refuse to accept constructive critism and the need for correction).
Alistair, like you say, it wasn’t our choice. You were updated as soon as we had a decision. To leave a negative review about this is extremely unfair to our business.
1/5
GoogleBeware that they will try and take your tenancy deposit without compromising on sharing the cost. Overall service during the tenancy was great however when it came to handing back the property, they will try and claim all of your deposit. I’m having to go to adjudication due to the agent not acknowledging that they provided the wrong paint colour for me to make good the walls.
Hi Kevin, we understand you are frustrated with he landlord’s requests to claim your deposit. Please remember that we are paid by and act for the landlord. Our actions are instructed by the owner of the property whilst adhering to the laws and best practices of the industry. We feel to leave a one star review for an independent estate agency is quite unfair. But we wish you the best in future and thank you for acknowledging that we were very good at managing the property. We do hope that anyone reading this will see that we were only protecting the landlord’s asset, which is what we were paid to do, and sharing costs is not something our landlords will do or are advised to do when they are not at fault. Patch painting walls is only acceptable in pre agreed concentrated areas, not throughout a the whole of a property, especially when the patched paint does not match the original paint
5/5
GoogleMyself and my partner have experienced nothing but exceptional service from Samuel Makepeace. From booking to viewing multiple properties Sophie was kind, friendly and considerate to what we require and has been very helpful with the many questions we had. Once we found a house we liked our correspondence went through a lovely lady called Abbey whom I cannot fault. Our offer was accepted and from viewing to the STC all correspondence was quick, efficient and informative. This has made our experience with buying our first home stress free. Would highly recommend using Samuel Makepeace if you are looking to use their services.
5/5
GoogleWe definitely recommend Samuel Makepeace at Milton, within 2 weeks our house was sold thanks to Dino for excellent photography and detailed write up. Abbey, Louise & all Staff at the Milton branch are providing us with regular updates, very efficient and helping to make our sale a smooth process. We were recommend to use Goddard & Dunbar Solicitors too and they have been super fast & efficient definitely use these two services for any sales & purchase.
5/5
GoogleReally great service from everyone! Abbey was absolutely brilliant, she updated me and kept me in the loop and came back to me so quickly with any queries/questions I had and was just such a big support to me throughout the whole process, as a first time buyer this was a god send! I could visit the house whilst going through the buying process as often as I wanted and the team/Jord were always really good to arrange this me with and give me whatever time I needed, I never felt rushed or pressured at all. Thank you so much to everyone, you’ve made the whole process as stress free and enjoyable as possible for me :)
5/5
GoogleExcellent service from Louise and her team
Thank you for your review, all the best :)
5/5
GoogleSamuel Makepeace, Milton. Fantastic Estate Agent with outstanding customer service. I can't speak for the whole business as we only really had dealings with 2 members of staff, Dino Vella and Abbey Ball. Dino took the property on, gave us a fair and accurate valuation and was very honest and up front about the realistic time to completion, so no nasty surprises. Abbey Ball, the Sales Negotiator, has been exceptional. Quick to respond, effective and professional. This has not been an easy sale due to the various levels of complexity, but Abbey has made sure she understood everything that was going on at all times and been quick to update me as well as the buyers at every step of the way. Negotiating us smoothly to what has been a long awaited and potentially stressful conclusion. As a result, I would not hesitate to recommend Samuel Makepeace, Milton to anyone selling a property in the area, and particularly recommend Abbey Ball who has provided outstanding customer service throughout the entire process. Thank you.
Thanks Jon for your super feedback. We wish you all the best in the future
5/5
GoogleOutstanding company. Alissa did a brilliant job with the sale of my mother-in-law's house. And Steph was tremendous when it came to chasing solicitors etc prior to completion. They both kept us fully informed of the progress of the sale, even recommending solicitors, surveyors, and removals companies to make the whole thing as easy as possible. A wonderful team - I have no hesitation in recommending this company.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Peter. Happy to help
5/5
GoogleMy experience with Samuel Makepeace has been amazing. I’ve dealt with many estate agents before and Samuel Makepeace are by far the best. They helped me buy my dream house and allowed the process to go smoothly and stress free for me. I want to thank Alissa and Steph in particular who helped me get my dream home. She really was amazing and has excellent customer service.PositiveResponsiveness, Quality, Professionalism, Value
Making everybody happy with our service is what we try to do. Good luck
5/5
GoogleWe used Jordan, Abbey and the team at Samuel Makepeace Milton to sell our bungalow. They were very professional and efficient in all aspects of the process. They kept us fully informed and arranged all the advertising, viewings and advised us when offers were made. We would highly recommend Jordan and Samuel Makepeace Milton. Thank you Steve and Pat Powell
Thank you so much for the kind words. We wish you all the best and will pass on your kind comments
1/5
GoogleAppalling service from start to finish on the sale of our property. From the moment we went live on the market, the service we received was awful. They are a nightmare to get hold of, take ages to answer the phone, promise to return calls and then don’t, take days to respond to emails or just ignore them altogether! We had to chase for feedback on every viewing and even resorted to contacting our buyer directly on several occasions, due to their sheer lack of communication. We have now completed and requested a partial refund on their fees, but they have refused and insist they have provided an ‘excellent’ standard of service! 😂 The fact that they are still trying to justify their actions says everything about them as a company, as do their reviews from other customers. I just wish we had done more research on them first! AVOID.
Blackmail and a request are two different things. You didn’t need to chase us for anything, you chose to, way before anyone had a chance to do anything. As already communicated, here are a list of things we did for you: - Came out to get you on the market within 24 hours (on the threat that you would use another co) - Got your advert live with 48 working hours - Cropped, changed, re described, and photoshopped photos, multiple times, on your advert - Sent you 65 emails - Answered your numerous numerous phone calls - Booked 16 viewings - Negotiated 5 offers - Progressed and corresponded with the solicitors for your sale, all the way through to completion within 4 months (industry standard) Meanwhile, your neighbours property is still unsold. Sometimes you just can’t do enough. We have hundreds of happy customers. When we have a negative review we usually like to look at them, to see what we could have done different. But in this case, there really isn’t anything.
1/5
GoogleTale of 2 roles. Before the sale they were fantastic and the pictures and advert looked amazing. Got all the veiwing updates as and when we needed. Once we had sold the property it became like a ghost town in the 4 months till it completed, i only had 1 email and 1 call for any sort of updates. When i asked for call backs never got a call. Had to phsyically go into the milton branch for an update. Even in the last 2 weeks before the sale called to check in about my buyer comfirming a confirmation date and was met with m they thought the searches had just come in which happened 3 weeks before this, showing they weren't keeping tabs on it at all. I had more promotion emails from them in the 4 month process to which one says meet the sales progress and at the bottom of this mail say we will give you regular updates. Due to how poor and awful the sales progress team was, i certainly would not recommend!!
Hi Kev, I feel a one star review is very unfair. You’ve missed the part where we sold your property for 107% of the asking price. You also commented on how fantastic we were before the sale (which I assume you mean up to the sale). Surely all of that is at least 3 stars? When we took your property on the market we suddenly went very busy with new properties coming to market. This meant we went incredibly busy all of a sudden. There is much more to selling properties than people see on the portals. Your sale went incredibly smoothly. 4 months is around the normal time for a property to sell without hiccups. I have looked at your case, and there are at least 20 touch points where we had contacted either your buyer, you, or either of the representative solicitors. One major part of that contact is to inform you that the searches were back, maybe you missed the email, or it went into your spam. However, all that said, I will take on your comments about communication, and admit that we should have let you know exactly what we were doing when we were doing it. This will help us improve our service moving forward. All the best in the future, and we hope you retrieved the goods from the property that we arranged for you even after we had completed our service.
1/5
GoogleTurned up for a viewing. Waited 20 minutes outside the property. No show from anybody. Called and they said “the property has had an offer accepted we tried to call you earlier. No missed call, no voicemail left , no email no nothing. Just had us waiting outside the property. Finished work early for this. Appalling. (Now lying in there reply… no conversation was ever opened like that. As you can imagine having left no voice mail, email or anything like that I finished work early and headed straight to the property. I wouldn’t call this an “attempt to contact me” Absolutely no common sense and a waste of people’s time. This was also done the week before where I arrived at the property and was stood waiting before I called to be told I had the wrong week. When I know I hadn’t. From many other reviews aswel it looks like this is a common thing where you don’t turn up to viewings)
Hi Laura, truthful reviews are very important in our industry. This is far from that. We’re sorry that you didn’t get our calls, but when you rang the office you opened the conversation with “I’ve seen that you’ve called me, but I’ve been at work”. The week before you called the office to say you were outside and during that conversation you told us that you’d got the wrong week. Properties can sell at any point. Where we have viewings booked, we always try our best to contact everyone to tell them that the property is no longer for sale. We are very good at selling properties, so we urge all potential buyers to book in as soon as they can. We wish you all the best in your property search
5/5
GoogleThank you Abbey Ball you and your team where fantastic in the sale of our home Peter and me. I did use your company for my house my partners house and my daughters. We never had to worry about anything you sorted all and kept us informed all the way . Thank you so much would definitely recommend you .
Thank you Jaquie, we wish you all the best in the future
1/5
Google“The signature that sells” was not the experience that we had. Our house has fallen through 4 times in 8 months due to poor communication and lack of professional curiosity. We have withdrawn our property from their market and now need to find a new estate agent before we lose the home we have seen and love. We certainly wouldn’t recommend Samuel Makepeace. Avoid! Edit after response: Our issue isn’t with the house falling through 4 times, although frustrating, we understand that it’s the nature of the beast. Our issues stand with the lack of chasing, lack of communication and silly errors such as posting a video of our house to social media without the link to the house, failing to put it on social media without being chased in the first place, having to constantly be on the phone to Samuel Makepeace to chase them regarding our sales etc…the list goes on!
Katie, we understand that when someone pulls out of the purchase of a property it is very very frustrating. The English buying and selling process allows for that, and there’s nothing we can do about it. As you said, we sold your house 4 times. Pretty good going! If people change their minds, or they lose the sale of their own property, there’s not a lot we can do about it. There does seem to be a lot of time wasters about at the minute. Buyers are getting scared by the cost of living and the interest rates, but we’re still selling and completing on more properties than ANY other agent in the area. I’m really sorry you’ve had bad luck, and we wish you all the best in future
1/5
GoogleTried numerous times to arrange viewings for properties they are selling, both via email and phone call. No answer, not even a response or call back. It's a wonder they sell any houses.
Hello, something must not be right, as we always get back to all viewing requests. We have sold hundreds of houses this year and conducted thousands of viewings. Please remove this review and email hello@ samuelmakepeace.co.uk. We will 100% help you out. Don’t forget we are closed for the Christmas period
5/5
GoogleI highly recommend Abbey, Steph and the team at the Milton Branch of Samuel Makepeace. They were really thorough and communicative throughout the sale of my Mum's house and at no point did I feel the need to chase them up for anything. From start to finish, the Samuel Makepeace team were effective, professional and courteous.
Thank you and good luck with everything in the future
5/5
GoogleGreat service from Steph, Sophie, Jordan and all the team. Put my property on the market really quickly and was sold subject to contract within 2 days! Thank you
Thank you for your review :)
5/5
GoogleMassive thank you to everyone at Samuel Makepeace!! As a first time buyer the whole buying a house process was super new to me, thank you all for putting me at ease and making the process as stress free as possible, huge thank you to Georgia for being super friendly, reliable and efficientPositiveResponsiveness, Quality, Professionalism, Value
Thank you, we were glad to help
5/5
GoogleAmazing service! Highly recommend! Ella dealt with my sale and was amazing throughout couldn’t have done it without her! Thanks for the whole team for helping us sell out property and the ongoing support as well!
Thank you Chloe!
5/5
GoogleA big thanks to Abbey Ball and the team at Samuel Makepeace for all of their help in the purchase of my new home. The recommendations made for the mortgage broker, Opal Financials; and the legal conveyancing team at Dundas Law made the whole process from start to finish nothing short of an excellent experience. I have no hesitation at all in recommending Samuel Makepeace to anyone looking to rent or buy a property. Mr. Durber, March 2023.
5/5
Googlewe were on the market, sold and completed all within 8 weeks - fantastic service with results that speak for themselves! everyone at the Milton office who dealt with our sale were helpful and professional, with special thanks to Steph who negotiated us an amazing offer which was over the asking price! couldn’t recommend enough!
What great words. Thank you and we hope you have all the luck in the future and your new home
5/5
GoogleMy experience working with Samuel Makepeace has been absolutely fantastic. Lovely warm staff who are excellent at what they do. I am purchasing my property through them and the sales negotiator Abbey Ball has been a star and the young lady I met at the viewing Georgia Hall is also a real credit to the team. Thank you very much both.
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Samuel Makepeace Estate Agents's Milton office has 106 reviews across 1 platform: 106 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Samuel Makepeace Estate Agents Milton is rated 4.5 out of 5 across all 106 reviews, and 4.5 out of 5 on Google from 106 reviews, checked 9 October 2026.
Samuel Makepeace Estate Agents Milton, 3 Millrise Road, Milton ST2 7BN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.