Lanes Sales & Lettings reviews from tenants

★★★★★ 2/5

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Procedures were ok, some staff are rude and aloof

In general my interactions with processes at Lanes were straightforward and efficient. Unfortunately the majority of the staff were impolite and disinterested. I would actually call them unfriendly. Simon Francis was the only exception. He was always professional and polite. The rest of the team need lessons in customer service.

Sandrea · 19 November 2015

★★★★★ 5/5

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Lanes - prompt to fix maintenance issues and Sian is a credit to them

This is the third year we've been tenants with Lanes, and I have to say that they're the best letting agency I've rented from. They strike a nice balance of leaving you in peace, but then respond very quickly to maintenance issues. They ensure all the legal safety checks are carried out yearly, e.g. boiler and water checks (for Legionella Disease). I've mainly had contact with Sian, and her sense of humour via email and phone makes a.refreshing change! She recently helped to re-schedule a boiler visit at short notice, and is always happy to help. The only slight criticism I have is the fact that Lanes do charge contract renewal fees, and admin fees, which are slightly more than a few other agents I've rented from. But they do make this clear before you sign up with them. All in all, I'd definitely recommend Lanes and wish them all a Happy Christmas in advance :-) Karla

Karla · 29 November 2016

★★★★★ 5/5

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Excellent agent

Had a very positive experience with Lanes and Sian from singing the documents to moving in, I was kept well informed and any issues with the new flat were dealt with quickly and on the same day. The agent has been extremely helpful with everything I have asked. They have given me confidence in the fact that any future problems will be dealt with swiftly. The property I have moved into is beautiful, well designed and finished to a very high standard. I look forward to many years living there.

Sarah · 20 May 2016

★★★★★ 5/5

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Praise for staff member Sian

Yesterday was my inspection visit day and I met Sian Davies for the first time after she had helped me with an issue, over the phone and email. She was every bit as professional and caring in the flesh and took an interest in me as one of Lanes' tenants - and actually it was refreshing for me to be able to have a catch-up review on my tenancy, how happy I was, any issues I should point out....etc. As I say I'm always happy with Lanes in general, but wanted to thank Sian on this occasion. Thanks Sian! :)

Jane · 12 May 2016

★★★★★ 5/5

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Excellent service

The agent (Laura) was very helpful, she gave us good advice regarding the property and the area. And with all of the paperwork that was required, she has helped to make it a painless process. I think the way that your company provide recommendations for other services does help, we are moving from the in-law’s house, so knowing which service provider is the best can always be a struggle. We have used 2 of your recommendations and they have both been really good services at very competitive prices. We will collect the keys on Saturday, so it has been less than a month from when we viewed the house. Really appreciate the service and look forward to moving into our house.

Tim · 28 January 2016

★★★★★ 5/5

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Excellent Service!

I have rented a house from Lanes now since 2015- the process was straightforward and the service I have received has been excellent. Unfortunate circumstances meant a few things needed to be changed with the tenancy agreement, and this was dealt with promptly and wasn't an issue. Maintenance call outs have been dealt with in minimal, time and a quick response every time! I have had quite a few dealings with Sian and I cannot thank her enough for her quick and helpful responses! I would recommend Lanes Rentals to any body looking to rent and thank you Sian once again for all of your help! Amy Gomez

Amy · 26 January 2016

★★★★★ 5/5

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First move

Me and my partner have recently moved in to a property through Lanes Rental and I must say it has been very stress free. Both Sian and Laura kept us informed and helped us understand all items every step of the way. I was able to contact them by phone should I have any queries or concerns ( even though sure some of my questions were silly ) they were always very polite and understand to me and my partner. I couldn't of asked for a better service.

Stephen · 17 December 2015

★★★★★ 5/5

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Thank you Lanes, especially Sian Davies! :)

This lady at Lanes Sales and Rentals has been most helpful to me regarding an issue that I needed some help over. Sian Davies listened to me, sympathised, explained what she was going to do, spoke to all the relevant people involved, and came back regularly with updates. This must have been a long process for her because it involved talking to other parties who all needed to agree on action to take on the issue.....Nothing too serious, but important to me. This has now been decided upon and resolved, thanks to her dilligence. Lanes have been my agency landlord for 6 years now and I find them to be totally fair, absolutely 'by the book' and show they care for their tenants. Maintenance issues always dealt with efficiently and quickly etc. I am happy. Thank you.

Jane · 14 December 2015

★★★★★ 5/5

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simply the best very helpful

Lanes rentals are open until 7 pm which goes to show how committed they are this is very useful for me as i work hard and find it hard to find time dealing with situations in normal working hrs. i have recently been dealing with a member of staff named Sian she was great most helpful and dealt with a recent issue promptly with decency and respect. A fantastic communicator Sians people skills are second to none it was a joy dealing with her and have dealt with other members of the team in the past and have found them all most professional.

Gary · 26 November 2015

★★★★★ 5/5

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Friendly, personal service

Sian is a friendly, approachable, and professional member of the Lanes team. It's always a pleasure to talk to her, ensuring that our recent renewal process was efficient and stress-free. It's refreshing to know that there's a human being with a lovely personality on the other side of the computer, in contrast to the often-robotic conversations you seem to find elsewhere. Debbie Lewis also deserves a special mention for her effort in securing the property for us when we first started renting.

Phil · 17 November 2015

★★★★★ 5/5

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Highly recommended

I have been living in a Lanes Rental for almost 5 years now and dealt with various people down the years. Since joining Lanes Sian has been exceptional in her manner and professionalism. Being a busy professional I expect prompt action and prompt replies and Sian without question deals with every query in a timely and efficient manner. I would highly recommend all employees at Lanes, renting with them is a joy. Thank you Sian for all your help and I wish you well with your career progression.

Kieran · 17 November 2015

★★★★★ 5/5

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Excellent Service.

Since I moved into my property in September 2011, I have been very impressed with the service I have received from "everyone" at Lanes, especially Sian Davies and Debbie. They are all very efficient and keep me up to date with any changes or maintenance issues I may of raised. I would recommend Lanes to anyone. Keep up the good work.

Karen · 25 November 2015

★★★★★ 5/5

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Excellent service

I was very impressed with the professional and personable service provided by Sian Davies at Lanes Rentals and I highly recommend her. Sian organised all of the necessary rental checks and documentation both quickly and efficiently and provided me with updates throughout the very short and painless process. Many thanks to Sian.

Sam · 13 September 2016

★★★★★ 5/5

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Sian is a Star

Come from some who has high expectations from professionals, Sian at Lanes did not disappoint. Sian is professional and extremely knowledgeable which puts you at ease and when you add her humour to the mix it just makes the whole experience enjoyable. Can't not recommend Sian and Lanes enough.

Kevin · 25 August 2016

★★★★★ 5/5

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Well looked after

We have been very well looked after by Lanes. David and his team, especially Laura and Sian, have helped us move in swiftly and ensure everything is in good working condition, which has helped us settle in quickly and feel at home in next to no time

Anonymous · 29 April 2016

★★★★★ 4/5

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Review of Sian Davies

Sian is very customer centric. She has been quick to understand issues we report and has worked pro-actively to get them resolved. The experience has been very good and we will recommend Lanes Sales and Rentals to our friends.

Aditi · 12 November 2015

★★★★★ 5/5

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Great communication and prompt dealing

I am very pleased with Debbie Lewis! She is always nice to talk to and problems are always solved. Very great personal communication and understanding. Fast document signing and reviewing. Pure pleasure and no headache. Thanks Debbie.

GintarÄ, · 7 December 2015

★★★★★ 5/5

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Replacement of double glazing

I would like to say thankyou to David Burchell of Lanes, for the help he gave me, in getting the double glazing replaced in my rented accommodation. It has made a great improvement to my enviroment..

John · 28 June 2016

★★★★★ 5/5

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Excellent service

The staff have been extremely supportive and understanding if we needed any queries.Mandi is a super star.The office staff are always very freindly and professsional .and it was good to meet the owner of the property.

Pete · 17 November 2015

★★★★★ 5/5

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Best lettings agent I've had

I've been renting for years and been through many estate agents and can say that my experience with Lanes has been the best so far. I particularly liked how they had a full time DIY team looking after all their properties so if you had any problems you'd call them directly and they'd come straight away without having to go through the office who would have to wait for the landlord's permission to get anything done. They were also very helpful and reasonable when they saw that the landlord was being greedy and wanted to keep part of the deposit when the tenancy ended.

Daniel · 14 November 2015

★★★★★ 5/5

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The best letting agent I've rented from

Lanes have been excellent with maintenance issues since I moved into the house 2 years ago and are always polite and prompt when I contact them. They also make sure the property is inspected every 6 mths (fair enough, as a landlord I'd insist 9n this), and make sure the boiler and water (Legionella disease) are checked during the year. Other than that, they trust you and leave you alone, which is appreciated. Thank you Lanes.

Karla · 25 November 2015

★★★★★ 5/5

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Excellent Service

Fantastic service, nothing is too much trouble & everything is sorted swiftly. Sian is an absolute Angel! Would highly recommend to any one looking for a tenancy!

Mark · 10 August 2016

★★★★★ 5/5

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Great Agent, Very Friendly and Helpful

I have been with Lanes for a 6 month tenancy at one of their properties and I can say they have been a great agent. Very prompt in replying to details and made sure the flat was all nice and clean when I moved in. I would use them again should I need another tenancy. I am only moving out as I have found a property to buy.

CW · 15 March 2016

★★★★★ 5/5

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Very Impressed!

Very impressed! On the ball from initial contact to signing tenancy! Highly recommended. Sian is an asset to Lanes!

James · 22 November 2016