Connells reviews

★★★★★ 1/5

Google

Dishonest agents. Sad tenant's reports don't get a hearing. Whether we report them to lazy institutions to hold you accountable or tenants are not respected. I rented an apartment from these people last year. There were damages already in the house of which i reported. When i moved out, i was charged for the damages they refused to fix. I reported the issue with images but they kept throwing the issue here and there. Very dishonest people there.

Asamoah · 15 July 2025

★★★★★ 5/5

Google

As Georgia's first clients buying our first house I can safely say we had a really good experience. Georgia was so helpful throughout the whole process as we were new to this. Any questions we had she was on it straight away. Unfortunately she wasn't able to be there the day we collected the keys but she made sure we were well taken care of and that everything was good and ready for us. Great service and big thank you to Georgia 👍🏻

Rosie · 7 January 2025

★★★★★ 5/5

Google

Victoria was very helpful throughout the whole process of helping me buy my first house, always got back to me in a timely manner and answered the many questions that I had! Would definitely come back if I ever decided to move house!

Ewan · 6 November 2025

★★★★★ 5/5

Google

As a first-time buyer, I feel incredibly fortunate to have worked with Victoria Brown as my mortgage advisor. She was supportive from the very beginning, reassuring, and exceptionally helpful, making the entire mortgage process smooth and …

Yaw · 16 December 2025

★★★★★ 5/5

Google

I had an excellent experience with Connells because Sinead O’ Donovan made it seamless. She was friendly, professional and quite enthusiastic towards work.Thank you Sinead.

Bola · 16 March 2026

★★★★★ 1/5

Google

Very poor experience with Connells. We paid an advance, and after our mortgage was declined, we requested a refund. Despite the circumstances being beyond our control, Connells have refused to return the advance. We dealt directly with a member of staff named James. Before the issue arose, communication was friendly and helpful. However, once the mortgage was declined and we asked about the refund, the behaviour noticeably changed. We were then spoken to in a dismissive and unprofessional manner. Instead of taking responsibility for a payment made directly to Connells, we are now being told to contact the developer ourselves to chase the refund. This feels like an attempt to pass the problem on rather than resolve it properly. Overall, the service was disappointing, stressful, and poorly handled. I would strongly advise others to be extremely cautious before paying any upfront fees and to ensure refund terms are clearly documented in writing.

Diaja · 16 January 2026

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish. Naresh, James and Georgia were professional, knowledgeable, and incredibly responsive throughout the entire process. They took the time to really understand our needs and offered honest, practical advice that made a world of difference throughout the sales process. What really stood out was the level of communication. We were kept in the loop every step of the way, with regular updates and quick responses to any questions or concerns. No matter how big or small the issue, I always felt like a priority. Their attention to detail and calm, reassuring manner helped make what can often be a stressful process into a genuinely smooth and positive experience. From the quality of the property listing and the professional photographs to the viewings and negotiation stage, everything was handled with efficiency and care. They also showed great skill in managing the chain and liaising with solicitors to keep things moving forward. They made a stressful experience feel smoother and more manageable on a set of sales. It’s rare to find agents who combines deep local market knowledge with such a personable and supportive approach.

Daniel · 12 June 2025

★★★★★ 5/5

Google

I am Phillip Antwi. Victoria has been very good to me. Excellent work done and very honest humble. Well done Victoria for your good service to me.

Phillip · 16 December 2025

★★★★★ 5/5

Google

Connells Estate Agents based at Northgate House, has 110% customer's services. My experience with them was amazing and professionally executed from start to finish. The staff there went the extra miles to help and support me. Ben, Dasy and Lucy enjoys doing their job humanely. James, their Manager is a down to earth gentlemen. Even their telephone, is always professionally answered; willing to give all their help. In my opinion, they all deserve "Staff of the Year Medal" Regards Alyce Simbo

Alyce · 15 November 2023

★★★★★ 1/5

Google

Complete useless estate agents in the UK. Avoid at all cost don’t be fooled by their RED fancy lettering (Connells Group) we only chose these guys as they seem to know what they are doing being the Big Boys on the market lol. They will act quickly getting you all set up and on the market but after communication is the worst. No call backs or email responses just rudeness from all. Estate agents will bully you to sell for less than you anticipated and when you push back they respond with “that the most buyers are willing to pay”. I thought you were on our side as we are the ones paying over £3k in sellers fees!! At times they will lie and bully you to go down the auction route just to get a sale on their books and end up selling for less than the market value. They don’t care about the seller or how much sentimental value our home means to us. They don’t do their due diligence when a buyers pops us but rather waste everyone’s times and when a sale falls through they just wash their hands and don’t even apologise. Best go for a smaller estate agent who cares about your sale and can provide quality over quantity.

God's · 13 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Connels for the purchase of my new house, and I couldn't be happier with the experience. The team, especially James, went above and beyond to ensure that every step of the process was smooth and satisfactory. his passion for his job truly shines through in his dedication to meeting customer needs. He was attentive, knowledgeable, and always ready to provide guidance whenever I had questions or concerns. His professionalism and enthusiasm made the entire house purchase journey a breeze.

Sooraj · 18 August 2023

★★★★★ 5/5

Google

James Boult was incredibly helpful and made the stress of buying a house as smooth as could be. By far the easiest person to work with across that transaction

Wael · 13 September 2025

★★★★★ 5/5

Google

I worked with Toni Blake to help my mother own her council property. Toni went above and beyond to support my mother and myself through the process. She was extremely helpful and guided us through the process perfectly. I highly recommend Connells as they’re professional and knowledgeable about the housing market. Thanks Toni! You’re a star!

Steph · 14 May 2024

★★★★★ 5/5

Google

I'm so grateful to Connells for taking on my house and suggesting the best route to get it sold. It took days to get a price which exceeded my expectations and I'm so glad I got their advice at the outset. A special thanks to Naresh and James who were endlessly patient with my nerves and questions, and saw the whole thing through so professionally.

Jane · 18 August 2023

★★★★★ 5/5

Google

I recently had a lot of issues with Connells Accounts Department trying to sort out my problem but finally got it sorted after speaking to Chido Mauchaza who was amazing. She was so helpful, friendly and above all very professional and sorted out my issue so quickly. Thank you Chido, you were such a great help and I enjoyed talking to you.

June · 18 August 2023

★★★★★ 5/5

Google

We would like to thank all the great team at connells mk. Suzannah, Naresh,James,toni and all the rest of the team. We appreciate all the hard work and effort you have taken to help us sell our home . Also showing how much you care about us as people not just customers . Thank you again for making our dreams come true kevin&Amanda.

Kevin · 14 August 2025

★★★★★ 1/5

Google

Good luck getting your deposit back. Was told I would get my deposit back about 2 months ago. Despite chasing the branch up every week still nothing. Branch says head office need to send it head office say the branch need to authorise it and they refuse to talk to each other. Wiktoria has stood out with what has to be the worst customer service I've ever experienced. She promises the money will be sent "soon" and she's chasing the accounts team when in reality the accounts team confirmed she doesn't even really to her emails. Apparently she hadn't replied to the authorisation email they need to process for 3 weeks. Joke of a branch. I'll attach a pic of the email from Wiktoria weeks ago saying I would have the money that day, still nothing.

Javid · 4 November 2024

★★★★★ 1/5

Google

Unprofessional, if not downright dishonest. We made an offer at the asking price on a property in Waterside, Peartree Bridge and submitted proof of id and proof of funds. They emailed to say it was accepted. A few days later I noticed that it was not marked as sold subject to contract on Zoopla. I phoned the branch and got through to someone who told me the offer was marked as 'rejected' on the system, but couldn't tell me why. Attempts to speak to the agent who showed us the property were unsuccessful. Finally, days after we had emailed to question what was going on they emailed back to say that the vendor had decided to go with another offer, at the same price but better placed to proceed. Which was unlikely as we were not in a chain and had a mortgage approved. The property was still on Zoopla. I went into the branch to enquire about viewing it and they were happy to set up a viewing! I then queried their story and they said the vendor had accepted an offer but they were still waiting for proof of id. I then challenged them on why they would not mark the property as sold subject to contract and they said that was what the vendor wanted.

Karen · 15 June 2019

★★★★★ 1/5

Google

Disinterested and unresponsive Went to a weekend viewing for a rental. Was actually ready to make offer on the spot but the agent - Gemma - was extremely offhand and wasn’t interested. Waited until Monday to make an offer. Had to chase Dani repeatedly. They never responded not even to tell us our offer was declined. Property is still on the market three months later so who even knows what’s going on. Not impressive. In the end we went with Cauldwell’s who I would thoroughly recommend. Dino, Peter and Corrina took good care of us.

Siobhan · 15 June 2019

★★★★★ 5/5

Google

We moved with connells middle of September, upon small hickups (not on connells part) it was a lovely and easy move. I had Wicktroia, Chido and there was another lady (so sorry I've forgotten her name, but she's the one who printed my documents and gave me the keys) who were just the nicest people. Answered all my questions and queries, helped my gurantours when needed, kept me up to date on how it was going and the house viewings etc were just like looking at a house with a friend, super friendly, knowledgeable and made me feel comfortable in the stress that is moving. These 3 ladies need recognition.

Beth · 4 October 2024

★★★★★ 1/5

Google

It has been a month since I have signed with them, sadly still today they weren't able to go live. The funny thing while im waiting for them to go live, im actually doing their job and lining up the buyers. …

Nawaf · 16 December 2025

★★★★★ 5/5

Google

Had a great experience viewing this property with Connells Lettings. The process was clear and straightforward, my application was accepted quickly. I’d recommends them to other tenants .

Joshua · 26 March 2026

★★★★★ 5/5

Google

It has been an absolute pleasure dealing with Connells Estate Agency especially Wiktoria Krol. Her professionalism and care are a credit to Connells. Thank you.

Bryony · 9 November 2024

★★★★★ 1/5

Google

Recently arranged a viewing of a property, everything was confirmed time and date all agreed. After driving for an hour I arrived for the viewing on time with no member of staff there to meet me. Various calls to the office to see if someone was attending went unanswered, a complete waste of my time. An e-mail I sent to stress my displeasure of the service I had received also went unanswered. Completley unprofessional

Alex · 25 September 2024