Trusted Agent profile · Milton Keynes
★★★★★
1,085 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,085 reviews on two platforms, including 287 Google reviews rated 4.8.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor service Canterbury office in kent
10 weeks only one viewing,agents who seem inept not doing anything to try to sell,price is not to high so should have interest AVOID AT ALL COSTS if you want to sell your house,Get more action from a stuffed dog
5/5
TrustpilotHighly recommend 😊
They where excellent especially in the times we are in right now, Ross and his team are superb ! Highly recommend 😊
5/5
TrustpilotExcellent
Everything was like we agreed from start to conclusion. Professional staff. Didn't have any problems whatsoever. Always available. Thank you for your help, especially to Nicole
1/5
TrustpilotFake marketing to gain personal data
They put fake properties for sale on Rightmove, using this way to gain personal data from customers. Don't understand why this kind of low value providing companies exiting in the market. Full of scammer and scumbags. Don't deal with them if you can avoid at all! Especially the branch in Warwick, absolutely disgusting.
1/5
TrustpilotAwful Service
Terrible service, rude and constant lies.There's a reason the Trustpilot is currently below 2 stars.
1/5
TrustpilotSHOCKINGLY POOR
Just glad I didn't sell through them (their Basingstoke branch anyway). Whilst trying to view properties I spoke to several male staff and found them to be unhelpful to say the least. They came across as jack the lad cowboys, who couldn't be bothered to return calls. I could say lots more but there's little point. Having reviewed the other negative feedback they've received it appears that they don't take notice. BEWARE SELLERS, AVOID THIS LOT
5/5
Trustpilot5 Star
I cannot recommend connells enough. The whole process has been seamless from buying a new home and selling ours. Liam especially has always been there for any questions we have and nothing is too much trouble. Definitely 5 star service
1/5
TrustpilotI rented my house in dudley staff…
I rented my house in dudley staff rented my property to ccj peoples and I waited 2 years I lost 2 years rent because of unexperience staff they don't know what they are doing also not helping the landlords and they serve section 21 without providing documentation I wasted 4 another months because of unexperienced staff don't bothered with connells thanks find local agency
1/5
TrustpilotFound the Filton office closed (Covid)…
Found the Filton office closed (Covid) sign on the door explained and left a phone number. I phoned the office number and could hear it ringing from outside. I could also see someone at his desk. He obviously had something better to do than answer the phone. Not the people I want to do business with. Didn’t even phone me back. Will not waste my time here again.
1/5
TrustpilotWorst estate agent ever dealt with
Worst estate agent ever dealt with. (Plymouth) Was pleasant before I rented a property, seemed friendly and from the moment I had the keys, they were shocking. Poor service, could never get hold of the letting agent and when I did, I would have to wait almost a week for a reply... and the amount of information they pass on is absolutely disgraceful. Avoid if you can
5/5
TrustpilotLiam Kerr
Liam Kerr, from Bicester connells, was incredible, he was very diligent to his job and went above and beyond for us! Really appreciate all your hard work.
5/5
TrustpilotI would highly recommend Connell’s…
I would highly recommend Connell’s kings Heath. They were professional and pleasant throughout the whole of our sale.
5/5
GoogleI contacted Brown and Merry about lettings, unfortunately the team was not available to help me on the moment but they promptly called the next day and we arranged a viewing. It was all smooth, Elliott from Brown & Merry was very professional and walked me through the whole process! I recommend their services, will be using their services in the future as well.
1/5
TrustpilotWorst estate agent ever
Worst estate agent ever. Wish I had read the reviews before using them.They gave me ad advice as to how to market the property and gave meno feedback on viewings I had to chase them all the time.The property only sold when I ignored their advice. They admitted they only tell clients part of the feedback. The only thing they were efficient at was presenting a bill for appalling service AVOID THIS AGENCY
1/5
TrustpilotPut a bid on a house
Put a bid on a house. Went to best and final offers. Subsequently found out despite bidding £10,000 more than other party and in better circumstances (no chain, mortagage agreed etc) we lost out. Turns out it was due to estate agents knowing the other buyers and wanting to give them a cheaper sale. Lied to seller about our circumstances to m to approve other buyer. Cowboys stay clear
1/5
Trustpilotbad customer experience
They do not update the status of the properties on the website and other platforms. Wasted my time enquiring unavailable properties. Nearly all of the property I enquired were no longer available. Also I think it is dishonest that they said the price written was for an unfurnished apartment, yet on the website said the apartment is furnished.
1/5
TrustpilotI’m so glad I’m not the owner of this…
I’m so glad I’m not the owner of this branch the closed sign is on the front door and the two staff that are working are sitting on there mobile phones, just walked passed 1 hour later and still on her mobile phone texting, very productive office. I would suggest who’s in charge of paying these staff start tracking there hours of no productive work
2/5
GoogleI found the beginning of my journey great with Brown and Merry, the sales team were very engaged. After rental was confirmed though, the service quickly fell away for me, was very difficult to get hold of anyone throughout the remainder of the tenancy.NegativeResponsiveness
4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
2/5
TrustpilotNo Enthusiasm
My son is looking for his first home to buy. He called Connell repeatedly about a flat he was interested in and they didn’t make much effort to call him back or set anything up. In the end I had to call and arrange a viewing.Son and his dad went on the viewing. The agent was very halfhearted and didn’t show any enthusiasm about the property. Very underwhelmed.
1/5
TrustpilotI worked for this company they promised…
I worked for this company they promised me the earth in terms of support and marketing, when i got there I had two 17yr old kids with 0 experience and was left completely unsupported - they then sued me when I left for money back (Joke)DO NOT WORK FOR THEM MOST AWFUL COMPANY I HAVE EVER STEPPED FOOT INTO
1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
5/5
GoogleExcellent service, personal and helpful. Very professional company and Alex and Sophie know exactly what they’re doing. I highly recommend for letting services. My house was let to quality tenants who moved in within a week of it becoming available! Everything that needed doing to make that happen was organised by this pair of superwomen!
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
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