Trusted Agent profile · Milton Keynes
★★★★★
1,082 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,082 reviews on two platforms, including 284 Google reviews rated 4.8.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleExcellent customer service, Alex in particular in lettings is amazing and is always doing her best to try and accommodate when she can and make things easier. I have used Brown and Merry lettings before and just recently used them again and was very happy to be dealing with Alex again. - Thank you :) I would 100% recommend the Stony Stratford lettings branch :)PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotHave had a very tiring and unpleasant…
Have had a very tiring and unpleasant experience trying to rent an apartment with this agency.They and homelet are extremely frustrating when it comes to details needed in the deposit scheme and no matter what happens or what documentation is provided… there is always something else more they require.Almost as if they wouldn’t want you to rent their property and have a specific applicant in mind
1/5
GoogleWe rented a property through this Brown and Merry branch for 3 years and they were such hard work to deal with from start to finish. The costs of renting the property in first place were completely excessive, the communication from Brown and Merry was constantly poor, but most of all we were made to feel valueless by the letting agents throughout the entire process. We are a professional working couple and ensured all of payments were made when required, we looked after the property as if it were our own yet we were treated like dirt. The checkout process of the property was completely rigged to try to retain as much of our deposit as possible, yet when we highlighted issues on check-in Brown and Merry couldn't have cared less. I will do everything in my power to never deal with this company again, and I will advise everyone I know to do the same.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI'll be honest, I rarely take the time to write reviews but on this occasion I was truly blown away by the speed, efficiency and personable handling of our situation by Alex at Brown & Merry. I haven't had to deal with estate agents for rental purposes recently but when trying to find my Mother in Law a more suitable accommodation closer to us, Alex listened, took note and went out of her was considerably to meet our needs. She's now in her perfect home, close by and all in a matter of weeks. Thank you!
1/5
TrustpilotTerrible agent
Terrible agent! My agent has been unprofessional starting from the flat viewing stage. Made mistakes on the contract (contracting starting date, move in date etc), being difficult about me opting out the 'default' energy supplier, not being helpful to solve the problems unless I challenged them from legal perspectives. Even though I opted out that energy supplier, I still got a bill from them! And they are reluctant to help whatsoever. It is a pain to deal with such terrible letting agent!
1/5
TrustpilotCouldn't even attend a property viewing
I booked a property viewing, confirmed on the site, made an account as they requested to confirm it again, and yet they felt the need to call me four hours before the viewing when I was busy to confirm it yet again. And since I didn't pick up the phone, they assumed I was not attending and bailed on me. I spent a lot of time, effort, and money to arrive there, but somehow they felt like I was a customer wasn't worth their time.
1/5
TrustpilotNot proactive
Mums property went on sale with them. All they really did was advertise through Rightmove. Not at all proactive with selling, don’t even bother to show the few people interested around. Very poor agent, don’t bother
1/5
TrustpilotA despicable company. AVOID AVOID AVIOD!
My personal experience is: that once connells have your contact details, they simply will not leave you alone, should they see potential profit in contacting you. Your wishes will be ignored.I seldome leave negative reviews, but this, in my humble opinion, is well deserved.A recent quote fro Elon Musk, may be appropriate...
1/5
TrustpilotIncompetent
Incompetent. Made an offer on a property, which they wrote up and sent me an email confirming my offer etc. After that, I didn’t hear from them again. I made numerous phone calls over the space of a few weeks to chase it up (was it accepted or not?, do I keep looking? And so on...). Nothing. This was about 8 months ago. Started looking elsewhere, then obviously lockdown happened. Since lockdown I have started looking again. Tonight I went to a viewing I had booked in via email (I have the email thread to prove it) and the viewing agent never showed. So I called the office and they had forgotten to book it in (this is a different branch to the first incident as well). Absolute joke of an estate agents. Will NEVER sell a property with them, and am reluctant to buy through them too.
1/5
TrustpilotPoor service and do the bare minimum required
Paid for a full building survey - got 3 hours of their time which resulted in 6 photos (apparently this is the company standard so I shouldn't complain) but lots of sitting on the fence with issues that they couldn't really comment on in detail. Wrote back to ask questions to fill in the gaps and was essentially fobbed off with arguments as to why the survey was done to their standards. When we chose them we had said there was an outbuilding which also needed surveying and was told this would be included, the surveyor on questioning literally wrote 'the level of inspection to the outbuildings is lower than that to the main property'. Really unhelpful and to be honest rude. They don't spend the time they should, make no efforts to survey where there is they slightest obstructing issue and do not care about customer service, just that they have done the bare minimum.
1/5
TrustpilotUnable to keep you informed of viewing cancellations
Arranged a viewing to buy a property with them and on the day of this viewing a no show from their end. Been promised an explanation by one of their advisor and after chasing for that explanation, they came with the weak excuse of it has been cancelled and our call couldn’t go through and we’ve also sent an email to inform you but weirdly the email asking me to provide a feedback on the viewing went through. Will definitely not use their Sittingbourne branch in my search for a property.
5/5
TrustpilotThe customer service I recieved from a…
The customer service I recieved from a lady called Leah was phenomenal! very helpful and patient with my query's!Thank you again Kayleigh :-)
1/5
TrustpilotNot to be trusted
They lied to us. Telling us we would be the first person to view the property and would call us as soon as we could make an offer. They never called, I always had to chase them. When the buyer chose a different seller and I asked why they said the other buyer put an offer in first. They also tried to say we would have to pay the sellers estate agent fees, which should never happen. There's something dodgy going on with them and do not trust them at all.
5/5
TrustpilotGreat and Fantastic experience
I had great and fantastic experience from Jessica and Andrew from the Oldbury Branch ie from viewing to moving in to the property. They answered all questions asked promptly, both via email and phone. Most importantly they were very welcoming and friendly. Great Job!!! Jessica and Andrew. Will definitely recommend you to family and friends whenever the need arises. Thank you guys!!!
1/5
TrustpilotDO NOT USE!
Buying, Selling, Renting a house is stressful enough, add on the amount of stress from these people and your will never want to buy, sell or rent again.We simply wanted to view a property and make an offer, sounds simple, it is rather simple... These guys made both myself and my partner feel inadequate, incompetent and inept. Every other sentence on every phone call was pushing us, telling us we must see their onsite mortgage advisor, every phone call, every time. Even though we had said 4,5.6 times we had our own mortgage broker and done our own research - all is set ready to go, we got pushed, constantly. After having to drawing the line and having to do so forcefully, we felt dreadful, we put an offer in and then were forgotten about. We had to call 2 or 3 times to get an answer...I honestly have no idea why people would want to use this company. We are thankfully not first-time buyers or sellers but if we were this would scare you off for such a long time. Either more customer service training needs to but in place or their targets/KPI's need to be reviewed. Each phone call was infuriating - even if we saw a house that would suit us perfectly as a family, we have avoided due to the nature of this company.DO NOT USE!
1/5
TrustpilotI cant even give them a star absolutely…
I cant even give them a star absolutely awful please read reviews before renting of them fools. people having wild parties opposite my flat and they are rubbish students gathering in car park of bingley court until 4 am and they don't care about anybody else who are still working during pandemic . you are a joke and the police is not doing anything ! it is not acceptable to charge 900 quid for a rubbish area and rubbish neighbours who leave their kids screaming until all sort of the freaking day including past 11 pm when WE supposed to sleep or relax and rest before the next shift in hospital. You are not well charging people for this area . A total lack of considerations for others !!!! Shame on you
1/5
TrustpilotIncompetent
This clown outfit came and valued my property on behalf of the buyers' lenders. Everything seemed fine until I got the report. They compared my property against three other porperties that had been sold in the local area and just took the average of the three despite the one of the properties being sold almost a year before the valuation and the most recent sale was 7 months ago. To add further insult to inury, two of the properties were not even comparable as they were smaller 2 bed properties that had been converted to 3 small bedrooms whereas my property is a larger 3 bed property. The result being that they grossly undervalued my property and have caused unnecessary delays in the buyer being able to progress, with the possible outcome that I loose the buyer.
1/5
TrustpilotAVOID LUTON BRANCH
AVOID LUTON BRANCH - I would give 0. Shocking advice regarding our mortgage. Advised to go onto variable rate for 3 months so we could reconcile our 2 mortgages (one was ported over from a previous house) into one. Turns out the early repayment fees didn't expect until 2 YEARS and 3 months later. Initial thought was, it doesnt matter as we have to do this at either now or in 2 years time. Turns out you can't actually do it anyway!!! So we've gone on the variable mortgage for at least 2 maybe 3 months, at an additional £350 per month!
1/5
TrustpilotAwful service
Arranged an appointment for a valuation to sell, had an email and voicemail 3 days later saying they’d had to move it back an hour and a half - not ideal but fair enough. Comes to today and the day of the valuation and no sign of their agent. Rang the office to be told there is no appointment in their diary and the guy who was meant to be coming out isn’t even working. Glad I got a glimpse of their service before giving them my money to sell my house.
1/5
TrustpilotPoor management
We found a house contacted them multiple times for appointments for viewing and they just kept saying they are not working at the moment cause of covid and will give us a call when we can check house, last time they said can get an appointment for following week because they will be open.... they sold the house while they were closed and just kept us waiting for nothing for 3 weeks, they should have told the house is on hold or sorry not available, poor management, poor communication
1/5
Trustpilotif i could give them negative stars i…
if i could give them negative stars i would i would like to book to view a house and they insist i need to use their mortgage service to be able to book to see their house.i already told them i got my independence mortgage adviser already i do not wish to use the their mortgage service.and the girl on the phone was very rude to me she said if i dont give out all my financial statement then we wont let me see the housei never experience this ever in my life.avoid this company at all costthis brand located in torquay.
5/5
TrustpilotBicester Lettings Manager Shane
Bicester Lettings Manager, Shane, is excellent and is a great replacement and is fixing what was an unlucky experience for me, I think. Area Manager, Beth, is outstanding and I would advise using her and Shane as much as possible for lettings - I don’t have any experience of the sales side at Bicester.
1/5
TrustpilotCOMPLETE CRIMINALS
Data Protection issues and playing both sides for their own benefits not the sellers. AVOID
1/5
TrustpilotAbsolutely discusting actions by…
Absolutely discusting actions by connells not paying an employee who left 2 days before lockdown. She worked for them for 7 years . And cant get paid from the new employer but connells can pay them (which doesn't even come out of their pocket its the government who pay it )But wont. They should be ashamed of themselves..In a time with such uncertainty it wouldn't even hurt them to actually help out an employee who gave many good years .!!!
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