Your Move, Midsomer Norton reviews

★★★★★ 5/5

Google

Bailey and Bryant marketed our family home. They were very considerate of our Mum's feelings, who had lived there for 60 years, building many memories with us all. They recommended a sensible valuation with the caviat of accepting offers 'over' that value and they agreed a fair commission rate. Mark was very personable and took some beautiful photographs of the house. Tracey was also excellent at negotiating. The whole team kept us informed and updated as and when they were able. They were a pleasure to deal with and I would definitely recommend them.

Joanna · 14 March 2026

★★★★★ 5/5

Google

We had a fantastic experience with Your Move from start to finish. Tracey and Mark were professional, knowledgeable, and genuinely friendly throughout the entire process, which made what can often be a stressful time feel smooth and well managed. Their expertise really showed when selling our property. At the same time, they helped us purchase our new home, making the whole move feel like a great outcome on both sides. We wouldn’t hesitate to recommend them to anyone looking to buy or sell. A reliable, approachable, and highly capable team.

Emily · 14 March 2026

★★★★★ 1/5

Google

As first-time buyers, we expected guidance and clear communication throughout the process, unfortunately, our experience with Your Move Midsomer Norton was the opposite. The agent we dealt with was extremely pushy from the start, and when it came to making an offer, the communication was almost nonexistent. We received no real updates on the progress of our offers and felt completely left in the dark. It also felt as though our lack of experience was taken advantage of rather than supported, which was incredibly disappointing. The whole experience came across as unprofessional and ultimately put us off buying the property altogether. Based on this experience, we would never buy or sell through Your Move Midsomer Norton.

Amy · 14 January 2026

★★★★★ 5/5

Google

We had an absolutely wonderful experience working with Dawn from Your Move Lettings in Midsomer Norton. From the very beginning, she was friendly, professional, and incredibly supportive. She guided us through the whole process with so much patience and kindness, always keeping us updated and making everything feel stress-free. Dawn went above and beyond to help us secure our new home. She explained every step clearly, responded quickly to any questions we had, and made sure we felt comfortable and confident throughout. We’re so grateful for her hard work and dedication. Thanks to Dawn, we found a place we love, and the whole experience was smooth and positive from start to finish. We highly recommend the Your Move Midsomer Norton team!

Dolly · 14 December 2025

★★★★★ 5/5

Google

I had a wonderful experience with Your Move Midsomer Norton, especially with Dawn, who was absolutely welcoming and professional from the very first moment we met. On the day of my visit, she had prepared the flat beautifully, it was spotless, well-presented, and instantly felt like home. I truly fell in love with the place at first sight! Once I decided to move forward, Dawn guided me through every step of the application process with care and clarity, making everything smooth and stress-free. Her friendly approach and professionalism made such a difference. The overall Your Move brand also gives off such a positive and inviting impression, I really love their logo and colours, which reflect the warmth and trustworthiness I experienced firsthand. Your Move is amazing, and I couldn’t recommend Dawn and the Midsomer Norton team more highly!

Zarah · 14 November 2025

★★★★★ 5/5

Google

We were really happy with the service and staff at Your Move Midsomer Norton and always felt in safe hands. The whole team were friendly, professional, and kept us informed at every stage of the process. They went above and beyond to mediate and provide support whenever it was needed. A special thank you to Tracey, who worked tirelessly to ensure the sale went ahead, all while being kind, patient, and incredibly supportive. Her reassurance and genuine commitment made such a difference. We would have no hesitation in highly recommending Right Move Midsomer Norton.

Angela · 14 October 2025

★★★★★ 5/5

Google

We recently used Your Move Bailey & Bryant to sell our house and could not recommend them highly enough. Mark and Tracey were both warm and friendly whilst also incredibly professional and made us feel supported throughout the listing and selling process. Lisa was also incredibly helpful with assisting us with the admin of selling having never sold a property before. Brilliant estate agents!

Rebecca · 14 February 2026

★★★★★ 5/5

Google

We recently used Your Move to sell our property and were very happy with the service. Mark was friendly and helpful, and created a beautifully presented brochure for our home. Tracy was also very professional and did a great job bringing clients to view the property. Overall, we would definitely highly recommend Your Move to anyone looking to buy or sell a property.

Shirley · 14 February 2026

★★★★★ 5/5

Google

Mark, Tracey and team are totally fantastic, not just there to sell your house but are there on the phone as councillors, advisors and therapists when things are not looking straight forward. They are so good at communicating (and negotiating) with both parties what needs to be done and back conversations up with emails. We will use them again any time we move. Why go anywhere else?

Raife · 14 December 2025

★★★★★ 1/5

Google

Initially, Dawn was very nice to deal with. However, when she went on holiday, Tracey took over. We put in for a flat and passed all the references and credit checks. Our guarantor passed the references and credit checks. Our guarantor is in a wheelchair and not the quickest at doing things, but he got all the documents that they asked for. He also doesn't do internet banking and was assured by Let Alliance that it won't be an issue. After providing a number of documents. Our guarantor even increased the amount from £29,000 to £35,000. We received an email from Tracey, who told us that they are refusing our application. She blamed Let Alliance, but they don't make the decision. It's purely down to the landlord or letting agent. She didn't even have the decency to ring us. They all knew the circumstances of us being homeless and staying in a hotel. Tracey did not care and she lied. Tracey even laughed at us over the phone when we rang her. When we asked why she didn't ring us she replied "well because you'd of shouted at me that's why". How unprofessional is that. No understanding or care in the stressful situation that we are in. Oh and also the property was re advertised on rightmove before we even got the holding fee back and that took a week to get back. We had an email this morning from Tracey after we complained and let's just say it's a fob off response. We are going to contact The Property Ombudsman and ARLA. We honestly don't understand how they are still in business. Don't trust these people. They will waste your time, build your hopes up and let you down at the last minute. Avoid.

James · 14 July 2025

★★★★★ 5/5

Google

The team at Your Move Midsomer Norton managed the letting of our rental property. Mark and Dawn were both fantastic, from the first call to the signing of the new tenancy they were proactive, professional and brilliant communicators. We felt like we were in very capable hands through the entire process. I cannot thank you enough for finding us such wonderful tenants so quickly!

Rosie · 14 December 2025

★★★★★ 5/5

Google

We have had a great experience with YourMove. We’ve had issues throughout the process outside of our control and Lisa has been great at helping us stay in the loop with the sellers of our house and their solicitors. No question was silly and she always responded quickly. She even brought a tape measure to our last viewing which was very helpful when ours was too short! Thank you :)

Jasmine · 14 October 2025

★★★★★ 5/5

Google

We have had the team at Bryant & Bailey / Your Move helping and supporting us with letting our property for 10 years, we have now decided to sell and the superb service has been fantastic. We cannot thank Tracey, Mark, Dawn And Lisa enough they have all been a tremendous help. My wife and I would not hesitate to recommend them to anyone. Huge thanks Roger & Carol J

Roger · 14 October 2025

★★★★★ 5/5

Google

We're currently in the process of buying a property through Your Move, and we've been so impressed with Mark. Approachable, professional, and really supportive, Mark has kept us well informed at every stage and has been quick to respond to any questions that we’ve had. Mark has made what could have been a stressful process feel so much more manageable. His communication has been excellent, and it’s clear he genuinely cares about helping us get everything over the line smoothly. We feel very reassured knowing he’s handling our purchase. Highly recommend Mark and the team at Your Move, we couldn’t have asked for better support so far!

Cerys · 14 June 2025

★★★★★ 5/5

Google

We have had a very bumpy journey in selling our house,the occasional highs and inevitable lows but, our selling agents, Your Move , have held our hand, helped us through the mire and have been superb. Without their help especially Lisa and Tracey we could have sunk several times. Were we to go through the process again we would definitely use Your Move - Midsomer Norton.

Alison · 14 October 2025

★★★★★ 5/5

Google

Mark and the team were absolutely fantastic in helping us sell our home. Mark is very professional and gave great advice on how to make our house look good for the pictures as well as advice on how to market our house. We were thrilled that he sold our house so quickly. Mark went to great lengths to make sure that the chain the person buying our house was in was a good chain and rang every estate agent (about 4 or 5 agents) to find out where everyone was in the buying process. Excellent service, I couldn't fault them. Definitely recommend!

Sara · 16 May 2025

★★★★★ 5/5

Google

I am so delighted with the outstanding service I received from Dawn Frankham from Your Move (Lettings) whilst finding a new home to rent. Dawn was absolutely amazing throughout the process, and explained all the steps so clearly I felt really reassured and supported throughout. Thank you so much to Dawn and the team at Your Move Midsomer Norton...we are now very happy in our dream home!! 🏡

Margaret · 14 September 2025

★★★★★ 5/5

Google

Amazing, very friendly staff. All the information was given when attending viewings, everyone was very professional and warming when meeting them. Lisa has been great, so helpful and very quick to reply to emails and answering any questions we have had through the process of buying our first home. Great with updates! Couldn’t have asked for a better team to support us through this process! Highly recommend!

Tayler · 14 September 2025

★★★★★ 5/5

Google

We rented for many years with Your Move and eventual purchased our home with them aswell. Dawn was hands down the best letting agent we have ever had and we have had a lot! Dawn always communicated in a fast and efficient way, nothing was ever a problem. Any issues were dealt with promptly and professionally. I cannot recommend them enough, while looking after our landlords interests she wholeheartedly had our best interests at heart too, Dawn we will miss you! Our house purchase was also dealt with in the same way, the team were patient, very professional and always friendly. I never had any worries about calling them for information. I would 100% recommend them for both rental and buying. Thank you to all the team at the Midsomer Norton Branch and especially Dawn for the many years of support and friendship, The Gregory’s xx

Rebecca · 14 April 2025

★★★★★ 5/5

Google

Always helpful and responsive and did their very best to keep us reassured and calm through the whole process which was often a little fraught! Kind, friendly, professional and human. Thanks all involved. A great team. Lisa was particularly fabulous in pushing the whole thing forward steadily and efficiently. We sold our home to lovely people and at a fair price, all guided initially the lovely sales team, Mark and Tracy, then into the capable hands of Lisa to make sure the whole process was as smooth and stress free as possible. I would not hesitate to recommend Your Move Bailey and Bryant to anyone who wants to sell their home. Warm regards to all, Andrea and John Standivan

Andy · 14 April 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We had a fantastic experience with Your Move! Tracy and Mark were incredibly helpful during viewings, offering great advice and even arranging an extra viewing so we could check measurements for furniture we were purchasing with the property. Lisa was also amazing, she flagged some legal costs we hadn’t been aware of and was always incredibly responsive. Her quick handling of the sale made the process so much smoother. Out of the entire house-buying journey, dealing with Your Move was by far the easiest part. The team was patient, professional, and supportive throughout. We really appreciate all their help, highly recommend!

Sam · 14 April 2025

★★★★★ 5/5

Google

I am incredibly impressed by Mark Bryant and his support in valuing and managing the sale of my home. In a complicated set of circumstances Mark has been incredibly patient with me and my complex needs. It’s often difficult to find a …

Jade · 31 March 2026

★★★★★ 5/5

Google

I’m so grateful to Dawn for all her help in finding me a home. She made the whole process so much easier and was supportive every step of the way. Dawn is not only professional and knowledgeable, but also incredibly kind and approachable. She went above and beyond to make sure everything was in place, and I honestly couldn’t have asked for a better experience.

Trish · 14 September 2025

★★★★★ 5/5

Google

Excellent service from beginning to end at Your Moves, Midsomer Norton. Dawn was both professional and personable, adding a unique and personal touch. Always friendly and on hand for queries and support. I couldn’t recommend enough. Thank you so much.

Lindsey · 31 March 2026