Robertson Homes Midlothian reviews

★★★★★ 5/5

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Positive first home journey!

We just moved into our first home yesterday and our journey thus far has been very positive! Liz has helped us during every stage of our build, clarifying everything when we were unsure. She made the house building process seem very quick as she kept in touch with us every week so we knew what was happening and what we needed to do at each stage. Additionally, I was constantly emailing/phoning Liz to clarify things or ask questions and never once was I made to feel like I was being a hindrance. She was always positive and happy to help.We are absolutely delighted with the house and the way we have been treated by both Liz and all of the site team, especially the site manager Malcolm. Malcolm has helped us in so many ways around the house and been extremely accommodating to all of our needs.Thank you Liz, Malcolm and the rest of the Robertson’s team!

Kayla · 18 December 2021

★★★★★ 5/5

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Brilliant experience so far with Robertson Homes!

We never intended on buying a new build after poor experiences at initial stages with other builders. However, as soon as we walked into the Everett Grand showhome, in a different development, we knew right away this was our perfect home. The build specification, layout, space and the incredible Garden Room just blew us away. We did an early bird reservation for a very specific plot so it’s been a long wait (plus the pandemic effect) but we know it will be worth it. Fraser was our initial sales advisor and he was excellent from the start, really personable, no hard sell and very responsive. He was brilliant during the Easy Move stage and made the process so much easier. We have since had Diane as our sales advisor and she has been absolutely lovely. Really helping during the choices stage, talking us through options, taking away queries and coming back to us almost immediately. Diane was also really helpful when we had a couple of last minute upgrade requests, nothing has been too much trouble and Diane shows genuine passion for the product (as has everyone we have come into contact with at Robertson) she has shown genuine care and excitement for us and even arranged 2 showhome visits at Winchburgh so that we could show our mums our new house type. We absolutely cannot wait to move into our new home and we thoroughly recommend Robertson to anyone.

Deborah · 17 December 2021

★★★★★ 5/5

Trustpilot

Thank you Diane

We just picked up the keys for our new home yesterday and are delighted with it and with everyone we have dealt with at Robertson Homes, particularly Diane.Never having bought a new build, we thought it would be really daunting with so many decisions/options to make at the same time, but the whole process was seamless and smooth sailing and ... enjoyable (something I never thought I'd say!). Diane kept us informed every step of the way and guided us through, she is so knowledgeable about the product and available options and genuinely caring to ensure that we understood and were happy with everything. She replied promptly and professionally to any questions (even on her days off) and made it obvious that nothing was too much trouble, always cheerful and friendly. She was invaluable when we were choosing options giving her opinion on colour choices etc which we were grateful for. She was just a pleasure to deal with and made the experience enjoyable and made us feel special.We initially dealt with Fraser at the reservation stage and he couldn't have been more helpful - thank you for all you did for us Fraser. Like Diane he is extremely knowledgeable, friendly and professional.Thanks also to the site manager Andrew and to Dean.We had never heard of Robertson Homes until we started looking at new builds, but quickly realised that they offer a quality product and we love their signature garden room. The quality of the fittings is on a par with Cala. Our completion window was from November - end of January, so were very pleasantly surprised to learn that the house was ready to hand over before mid-December! We hadn't expected this particularly given the current difficulties in getting building materials etc.There will be snagging issues of course as with any new build, but based on our experience from the start we are confident that these will be dealt with promptly and professionally.Thanks so much Diane.

F · 11 December 2021

★★★★★ 5/5

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Ness Castle, Inverness

Absolutely LOVE our beautiful new home. The quality is exceptional. Couldn’t be happier with the service we received. Graeme, our Sales Executive was really helpful and always available. Gary, the deputy Site Manager, was so kind and even offered to help move heavy items during the moving process. The combination of this professional, yet friendly approach provided for an outstanding service. I would definitely recommend Robertson Homes. I am SO HAPPY in our beautiful brand new gorgeous house. Thank you Graeme, Gary and all of your fabulous team who have made our dream a reality 🙌

Tessa · 8 December 2021

★★★★★ 5/5

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Glendevon Grange

Very happy with the service from Glendevon Grange Winchburbh development. George has been incredibly helpful in giving us all the information about the plots, prices we needed in a matter of minutes. He is very sincere and definitely a treasure to Robertson homes. He is so kind and patiently explained us details for all the questions we had. He made sure we left the sales office with everything we needed. Great to work with such warm and friendly associate in making the biggest purchase of our lives 😊 thank you .Hayley has also been so helpful responding to our emails even after work hours to get everything organised for us. Thank you really appreciate it

AJ · 4 December 2021

★★★★★ 5/5

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Glendevon Grange Winchburgh

Our family has decided we need to move home as we have outgrown our current property. We were initially put off a new build due to the lack of space as we had viewed all of the show homes from all of the different developers in Winchburgh and we always felt we were compromising on space, especially in the bedrooms.When Robertson Homes at Glendevon Grange opened the new show homes my wife arranged a meeting with George. From our initial conversation we were made to feel really welcome, even when we explained we had no intention of buying. George was still very professional and kind and we were really impressed by his customer service. He spent a lot of time with us going over the different home layouts, what was included as standard and the benefits of purchasing a new home. He has changed our perception of new build homes, we were blown away by how many bathrooms Robertson include in there homes and we now desperately want to book your last Leonardo Garden Room Plot 28 on the development. We have since done a lot of research on other builders and really feel Robertson Homes are in a class of there own.

Ramesh · 30 November 2021

★★★★★ 5/5

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5 Star Service of Diane

Me and partner just reserved a Robertson Homes property as our marriage home at Jackton Glasgow. We'd like to thank Diane who is the sales of the development, she's the nicest and the most professional housing sales we've ever met. Because of we are foreign cash buyers so it could be difficult for us to transfer the money internationally in terms of complex legal prove processes and money transfer processes，but Diane was so patient to us and really helping us went through things smoothly. Now, we have solutions and start to proceed everything gradually, so I'd like to thank again Diane for thinking for us and coordinating things between us, Robertson Homes, and solicitors. We wouldn't purchase the property if it wasn't for her. We are greatful and we would recommend her to other people.

Jack · 27 November 2021

★★★★★ 1/5

Trustpilot

Zero star rating

Extremely Poor Customer Service, Better talking to a brick wall!I wish I could give zero stars. My experience with Robertsons has been nothing short of a nightmare. Initially, they seemed attentive & professional, but once they had our money, everything changed.From the moment the payment was processed, their customer service went from bad to non-existent. Calls and emails go unanswered for weeks, and when they do respond, it's with vague and unhelpful information (Computer says no) Every time I've had an issue or concern, it feels like I'm pulling teeth to get any kind of resolution to the point I now don’t waste my time contacting them.Their lack of communication and disregard for customer satisfaction is appalling. It's clear that once they've secured your money, they couldn't care less about delivering on their promises or ensuring a positive experience. I would strongly advise anyone considering a Robertson Home to think twice and look elsewhere. Save yourself the headache and frustration.

Kenneth · 12 July 2024

★★★★★ 5/5

Trustpilot

JACKTON REVIEW

Our experience with Robertson has been really great so far. It was challenging to secure a house, but that’s just a testament to how good the houses are! Since we reserved, Diane made everything as clear and easy to understand as possible for us which was really helpful being first time buyers. Any time we have any questions, Diane gets back to us within no time. We feel very confident in the company and look forward to choosing our colours/extras with Diane in December!

Steven · 12 November 2021

★★★★★ 5/5

Trustpilot

Robertson Southfield Grange

During the process of buying our dream house, Gillian and the team across Southfield Grange and Glenburn Manor have been excellent. Initially with viewings of the showhome at Glenburn Manor and more latterly at Newton Mearns, Gillian has shown she is very knowledgeable about the development and each house type.We also had a really good experience with our selection meetings and found great value in our appointment selecting the kitchen.The Robertson team have been great with keeping in contact to keep us updated on our build during these very difficult times in the industry. Our build is facing a slight delay but I do trust these are outwith Robertson's control.Thanks again Gillian, cannot wait to be in our new home

Dario · 9 November 2021

★★★★★ 5/5

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Glenburn Manor, Jackton

The service i have recieved from the first day we entered the show home at Glenburn Manor in Jackton has been first class!Firstly a huge thank you to Fraser who was our initial sales advisor, extremly helpful and was instrumental in us securely our new home.Over the past few months we have been dealing with Diane who I have to say has been nothing but amazing! From finishing touches in our home to responding to my emails at all hours of the day, I can't fault the service in any area. We didnt want to buy a new build as we wanted a home we could do up, but after seeing the way that Robertson build there homes we feel in love straight away and the journey so far has been great.

D · 9 November 2021

★★★★★ 5/5

Trustpilot

Kilmardinney Gait Bearsden Five Star Service

I couldn’t be happier with our Robertson home! Diane the sales consultant who helped us through our journey was truly amazing. Diane went out of her way to help us from the initial stages of choosing the right house type to fit our requirements to the finishing touches and purchase she was so patient and helpful we couldn’t have done it without her. The aftercare we received by Robertsons was also fantastic whenever we called they helped us immediately nothing was too much trouble. We have been so impressed by the service and quality of build that we have decided to buy our next home with Robertsons too. Diane will once again be helping us with our journey to move into our forever family home we wouldn’t want to go anywhere else. They really do give you a five star service and their homes are just beautiful family homes.

Asia · 8 November 2021

★★★★★ 5/5

Trustpilot

Thank you Dawn and Robertson for a good experience

I have the pleasure of working with Dawn, a Senior Sales Advisor at Robertson, in the purchase of a property in the Wynyard Woods development. From the onset, Dawn was incredibly helpful, informative, kind and resourceful.Her extensive knowledge of the property market and the Robertson development process made what could have been a stressful experience remarkably smooth. Dawn took the time to thoroughly explain each step of the purchasing process, from the initial viewing to the paperwork. She was always available to answer my questions, no matter how small or detailed, and she responded quickly and comprehensively. Her ability to break down complex information into easily understandable terms was particularly impressive and greatly appreciated.Moreover, Dawn's proactive approach meant that potential issues were addressed promptly before they could become significant problems. She kept me informed of any updates and changes in real time, ensuring that there were no surprises along the way. Her attention to detail and commitment to excellence were evident in everything she did. She coordinated seamlessly with other departments and external parties, ensuring that all aspects of the purchase were handled efficiently and effectively. Dawn's friendly demeanour made communication easy and enjoyable, enhancing the overall experience.In addition to her outstanding support during the purchase of my new property, Dawn was instrumental in coordinating the sale of my previous property to enable my current purchase. She managed to synchronise both transactions perfectly, ensuring a smooth transition. Her effort in handling the sale process was exceptional; she liaised effectively with the selling agents and provided invaluable advice, which greatly reduced the stress of selling my property. Dawn's ability to juggle both sides of the process with such skill and precision was truly commendable.I genuinely appreciate the dedication and professionalism Dawn brought to the table. She went above and beyond to ensure my satisfaction, making this significant milestone a positive and memorable experience. Her dedication to providing a positive and seamless purchasing experience for my family was evident, and it made a world of difference in my overall satisfaction. I highly recommend Dawn and the Robertson team for anyone looking to purchase a property in Wynyard Woods.Thank you, Dawn, for your outstanding support!

Domnan · 3 July 2024

★★★★★ 5/5

Trustpilot

Fantastic Experience 10/10

My wife and I decided that we wanted to move closer to our families with all that has gone on over the past year.We looked at a few sites and decided to look into Calderwood in East Calder. After looking at all the available house builders we decided to arrange a meeting with Kim at Robertson homes. We really felt that Robertson Homes looked a class above the rest.Kim really took the time to get to know exactly what we were looking for and after our meeting we decided on our new home. I thought that Kim came across as very professional and really made us feel confident that we had made the right choice. A few weeks later we were introduced to Greig the site manager who went over everything and again made us feel even more confident we had made the right choice with Robertson Homes. Running a business myself I understand the importance of customer service and Kim and Greig were both very professional in dealing with our every need. Kim and Grieg kept us updated all the way through the house build sending pictures and letting us know how things were going which we really appreciated.We have now moved into our beautiful new home and it is even more stunning than we could ever imagined. We have honestly had the best experience all the way through the process and cannot recommend Robertson Homes highly enough. Thank You The Baxters

Mr · 18 September 2021

★★★★★ 5/5

Trustpilot

Robertson Homes - Calderwood

We would not hesitant in recommending Robertson Homes from the experience we have had so far.We spent many months looking at various developments and builders, and by far, Robertson were the most accommodating in terms of visiting showhomes, answering our initial questions and the reservation process. We had our hearts set on a specific plot, and Kim kept us updated thorough-out the release and coming to market. Whenever we visit site, or call or email, Kim is more than happy to chat through our options. There is a great deal of choice, and I am slightly indecisive (!) but Kim and Greg have been completely patient and happy to answer all questions (even my slightly daft ones).Even with Covid we feel we've been kept up date with progress, and have a realistic idea of what to expect in the coming months! We can't wait to be in our new home!

Suzi · 22 August 2021

★★★★★ 5/5

Trustpilot

Helpful and friendly sales manager

We have just moved into our new build home at Meadowside, Bo’ness and are delighted with the quality. We particularly wanted to mention the excellent support and service we have had from Gillian Inglis in the Sales office and the site manager Eddie. They have been helpful and friendly and professional throughout and have made the whole experience so much smoother. We

G · 11 June 2026

★★★★★ 5/5

Trustpilot

Dargarvel "Perfect" in every way so far..

Hi, Having read most of the posts i thought i would share my experience so far with Robertson homes at Dargarvel village.Firstly, the buying process and assistance has been first class, really. Great advice, timely responses and open dialogue held for any clarifications required. Reassuring from the start, credit to Linda (sales executive) for her help so far. Secondly, choices and upgrades which are plentiful, I find Robertson will try to accommodate as much as possible and as stated above, have given reasonable responses with explanations as to why certain requests have not been possible, perfectly acceptable to me. Linda has been extremely helpful and patient during this entire process.Summary of Experience so far - Genuine 10/10.Improvement opportunities- Honestly don't have any suggestions that would make things simpler for me at this stage. Robertson homes...Linda at Dargarvel is a credit to you ….. quietly confident the builders and finishing team will be as well. update soon!

Stevie · 22 August 2021

★★★★★ 5/5

Trustpilot

Glenburn Manor

We have now been in our beautiful new home for 9 weeks and are thoroughly delighted with the standard and quality of the finish provided by Robertson Homes. From start to finish, Fraser, the sales executive was informative, professional and extremely helpful, making the entire buying process as stress free as moving house can possibly be.Since moving in, the site manager Dean has been very attentive, carrying out inspections and arranging any little repairs that need to be carried out.Overall we are absolutely over the moon with our Robertson Home at Glenburn Manor and would not hesitate to recommend the company.

Kathleen · 27 July 2021

★★★★★ 5/5

Trustpilot

Our forever home at Bowes Manor

We finally have our keys to our beautiful Robertson Home at Bowes Manor, and we absolutely love it. The fixtures, fittings and finishes are to a really high standard which is one of many reasons why we chose a Robertson Home. Our home is just stunning throughout. Marie and Chris have been outstanding, really informative throughout the full buying process, nothing is ever an issue. On our day of completion we were welcomed by Chris and Marie at our home, they went through the property completion in detail ensuring that we were given all the necessary warranty documentation and contact numbers should we need them. Our experience with Robertson Homes at Bowes Manor has been 5*.

Simon · 4 June 2024

★★★★★ 5/5

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Robertson Homes-Scotland

My family and I are looking to move to the southfield grange development in the near future. I must say the customer service I have received so far by Gillian is impeccable and she has definitely been very informative, kind and most of all helpful with all our queries. I could not stress enough how much her courteous nature has helped us further our progression with future purchase. I will be glad to deal with a pleasant team and ever so excited to move into our new home. Sofia and Family

Soph · 6 July 2021

★★★★★ 5/5

Trustpilot

I love Robertson homes

I love Robertson homes, Gillian was my agent and working with her has made my buying a smooth and fun experience. She truly cares about what you need and she went above and beyond to make sure I had the information required to make the right decision in purchasing my Dream home! I did get to meet some of the other team members and they were also as friendly as Gillian. She comes highly recommended and anyone would be lucky to have her as their agent 5 Star Performer.

Maximas · 5 July 2021

★★★★★ 5/5

Trustpilot

We have been looking at Robertson homes…

We have been looking at Robertson homes at Glendevon Grange and have tried to reserve on every release but keep missing out due to the popular demand. Robertson homes are one of the few house builders that have several house designs we would be happy to chose from. I wonder though if there is a fairer way to do the reservation process when you have so many people looking to purchase? The service from the sales representative George has been outstanding. He has spent hours answering our questions and reassuring us we will be able to secure our new home. We looked at all of the developers close by and could have secured a home with one of them but we felt we would be compromising on the style and layout that we desperately want. We feel the homes on offer from Robertson are miles apart and the garden rooms are just incredible.

Ryan · 4 July 2021

★★★★★ 5/5

Trustpilot

Excellent House Purchase Experience

From the outset, our house purchase experience at Calderwood in East Calder has been very professional. Both Kim (Sales Executive) and Greig (Site Manager) were maticulous in their approach, detailing every step of the build along the way. Whenever we had any questions, about the build or the choices that were available, we always received a prompt reply. To anyone considering purchasing a property from Robertson Homes in the future, I would thoroughly recommend them as a builder as our experience has been fantastic.

Mark · 4 July 2021

★★★★★ 5/5

Trustpilot

Excellent home purchasing experience

Kim Kearney, our Sales Executive, and Greg, our Site Manager have made the purchase of our new home at Calderwood a really enjoyable and stress free experience. Both of them have been welcoming, approachable and professional and we feel the building of our new home is in safe hands as both of them clearly take a pride in their work. Kim has been so helpful and proactive in keeping us up-to-date with where we are at with the house build and what we need to be doing and her patience and relaxed manner have really added to our enjoyment and positive experience of buying a home from Robertson's.

Kate · 4 July 2021