Trusted Agent profile · Midlothian
★★★★★
2,635 reviews across 2 platforms
17 Corstorphine Road, Edinburgh, Midlothian, EH12 6DD
DM Hall's office in Midlothian, at 17 Corstorphine Road, is rated 4.8 out of 5 across 2,635 reviews on two platforms, including 9 Google reviews rated 1.8.
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
5/5
TrustpilotConsistently professional
I have used DM Hall quite a few times over the years. They are consistently professional and have a competitive price for Home Reports. Sandra is a very efficient communicator within the Livingston branch. I highly recommend this company.
Thank you for sharing a 5* review for the team in Livingston. We appreciate the review and the return business.
5/5
TrustpilotGreat Service
Steven was very informative and let me know the full process of the report.
Thank you for sharing a 5* review for Steven and the team in Irvine.
5/5
Trustpilotcommunication was spot on
communication was spot on, they turned when they said they would. Everything was so easy with no stress. They were prompt with responses a dkept us up to date
Thank you for sharing a 5* review for the team in Stirling.
5/5
TrustpilotAll went like clockwork in a timely…
All went like clockwork in a timely manner.
Thank you for sharing such a kind 5* review for Gary and the team in Oban. We appreciate this feedback.
3/5
TrustpilotDidn;t ask enough questions about the property...
No questions about when work was carried or age of certain parts of the house - ie windows replaced a couple of years ago yet report said they were old, no questions about new plaster and paint work on ceiling as part of work repairs to chimney etc. when report could and should have noted that £6.5K of damp proofing work and repairs to rotted roof joists etc could have been noted in the report as opposed to getting a draft and then having to send notes back and forth.
Thank you for sharing a review. We take these comments on board.
1/5
TrustpilotI am not happy with the DM hall survey…
I am not happy with the DM hall survey as they go just with standard copy of report . As there was no requirement for EWS form for my property ..Few other surveyors did carried out survey in the past but none of them mentioned there is a need for EWS form1 , for the first time I used DM hall and they did mentioned need for EWS form1 .. I did remortgage my property in 2021 none of the lenders asked me for it but literally failed why DM hall highlighted need for it in the report
Hello, we would be grateful if you could please contact your local office regarding this matter.
5/5
TrustpilotWill recommend
Surveyor was very professional and home report was produced so promptly. Very satisfied with the service received.
Thank you for sharing a 5* review for the team in Glasgow. We appreciate the feedback.
5/5
TrustpilotLesley was excellent kept us well…
Lesley was excellent kept us well informed and advised and answered all of our questions about the home report.
Thank you for sharing a 5* review for Lesley and the team in Inverness.
5/5
TrustpilotGraham was extremely polite and…
Graham was extremely polite and professional. Keeping me informed of what the process would be. After the survey he made me aware of a couple of small issues that required attention. Very grateful for the communication.
Thank you for sharing a 5* review for Graham and the team in Galashiels.
5/5
TrustpilotRichard was professional and charming…
Richard was professional and charming and arrived promptly and got on with the job
Thank you for sharing a 5* review for Richard and the team in Perth.
5/5
TrustpilotThe surveyor arrived on time and was…
The surveyor arrived on time and was very polite and direct of what the survey would consist of.There was no time wasted and the draft report was ready within days.Really happy with the service.
Thank you for sharing a 5* review for the team in Inverurie.
5/5
TrustpilotEasy experience
Easy experience. Surveyor was lovely and explained the process well. Minimal disruption.
Thank you for sharing a 5* review for the team in Dunfermline.
5/5
TrustpilotHome report
Stephen was very friendly and attentive to his business. No concerns
Thank you for sharing a 5* review for Steven and the team in Irvine.
5/5
TrustpilotFriendly and professional
Andrew was quick, thorough and friendly and the draft report came through the next day enabling us to move forward quickly.
Thank you for sharing a 5* review for Andrew and the team in Edinburgh.
5/5
TrustpilotThe Surveyor was on tine, polite and friendly
The Surveyor was on tine, polite and friendly. He explained the process of the survey well and was happy to answer any questions that I had. I found the process quick and unobtrusive.
Thank you for sharing a 5* review for the team in Ayr.
1/5
TrustpilotDM Hall, get back to you when they feel like it! Look elsewhere.
Do you ever wish that you'd never taken someone on to do a job? That's how I feel about DM Hall. I asked the surveyor, a Director of the East Coast division of DMHall, to do a survey on the condition of a commercial property, but he also took it upon himself to do a valuation, which I didn't ask for. His secretary even sent me an invoice for a valuation survey, which I queried and told her that I wanted a survey of the property and not a valuation. I was told that it didn't matter. My surveyor was the worst at starting the job, communicating, and even giving me the report a week after finishing the visit! I'm trying to buy a business here and needed that report yesterday. However, here we are after two days of waiting for a callback and the report and I got nothing! I was then given the ultimatum of paying for it or losing it, no negotiation. I chose losing it, after all, he had given me the guts of the survey verbally beforehand and that's all I really needed from a conditional survey. I will be reporting him and this company to the RICS(Royal Institute of Chartered Surveyors), for their appalling behaviour.1/08/2023 AdditionalWhat do you know, they've hacked my email account and deleted my emails to and fro between their representative. Not all, jut 95% of them, the incriminating ones. I've asked Yahoo Customer services to retore them but it might not be possible. Lucky I kept some copies!
Dear Stephen,Thank you for the feedback which has been shared with the local office. If there is anything else you wish to add, or discuss further, please do not hesitate to contact marketing@dmhall.co.uk.Kind regards,DM Hall Marketing Team
5/5
TrustpilotSurveyor was exceptional
Surveyor was exceptional. Very friendly, chatty, understanding, informative and professional. Can’t fault service.
Thank you for sharing a 5* review for the team in Hamilton.
5/5
TrustpilotHome Report & Valuation
We asked DM Hall to value & prepare a Home Report on my late mother-in-laws house. Kirsten was very helpful, thorough & informative. Would reccomend their services to others.
Thank you for sharing a 5* review for Kirsten and the team in Edinburgh.
4/5
Trustpilotselling house
Guy was really nice We felt it was a little undervalued but overall a fair report Very quickly written up.
Thank you for sharing your feedback.
5/5
TrustpilotEnergy Report
Would recommend DM Hall to anyone requiring a fast, friendly and professional service
We appreciate your 5-star review! We're so glad you found our service fast, friendly, and professional, and we appreciate your recommendation. Kind regards, DM Hall Surveyors
5/5
TrustpilotGood experience
Lovely quick, smooth process. Was very anxious about selling up and everything that entails such as getting home report etc etc. David made me feel really good and at ease. Excellent service provided.
Thank you for sharing a 5* review for David the team in Glasgow.
5/5
TrustpilotVery thorough…
Kirsteen and Edina were very thorough and a pleasure to meet
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotGreat service
Great service. Steven was quick and thorough in completing the Home Report, and attended on time at the house. The customer service on the phone was great too when I had a query relating to payment.
Good Morning Graeme, Thank you for taking the time to leave our team in Livingston a review. We're delighted to hear of your very positive experience and we appreciate you choosing DM Hall Chartered Surveyors.Regards, DM Hall Marketing Team
5/5
TrustpilotHome report
Paul was very helpful and thorough. Communication was excellent and the service was extremely prompt
Thank you for sharing a 5* review for Paul and the team in Glasgow. We appreciate the feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DM Hall's Midlothian office has 2,635 reviews across two platforms: 9 on Google, 2,626 on Trustpilot (across the whole business).
DM Hall Midlothian is rated 4.8 out of 5 across all 2,635 reviews, and 1.8 out of 5 on Google from 9 reviews.
DM Hall Midlothian, 17 Corstorphine Road, Edinburgh, Midlothian, EH12 6DD.
