DM Hall Midlothian reviews

★★★★★ 5/5

Trustpilot

Fantastic service

The appointment was made promptly. I received a phone call prior to the time slot given to give me an exact time. The survey was carried out with no hassles. I received the reports within 24 hours and my solicitor had them ready for the property to be marketed that week. Can't fault the service from start to finish. Highly recommend.

Dorothy · 15 October 2024

★★★★★ 5/5

Trustpilot

Very good service

Roddy was very thorough and gave what I thought was a fair assessment of my property..The office kept me up to date on progress of home report and it was on line within 24 hours..

Robert · 20 July 2023

★★★★★ 5/5

Trustpilot

Home Report

Kirsten was very friendly when she arrived and proceeding to do the survey whilst I working, asking any questions at the start or end of the visit. I would recommend DM Hall

Mr · 5 October 2023

★★★★★ 5/5

Trustpilot

Great service as always!

Great service as always!Colin is amazing at his job and a total asset to DM Hall!

Rebekah · 22 August 2024

★★★★★ 5/5

Trustpilot

Very prompt service.

Derek was on time and gave a thorough overview of the whole process. I would definitely use DM Hall again👍

William · 13 June 2024

★★★★★ 5/5

Trustpilot

Efficient, timely

Very rapid turn around between estate agent and actual survey. Surveyor was prompt and efficient.

Mel · 5 September 2024

★★★★★ 5/5

Trustpilot

Consistently professional

I have used DM Hall quite a few times over the years. They are consistently professional and have a competitive price for Home Reports. Sandra is a very efficient communicator within the Livingston branch. I highly recommend this company.

Cat · 16 March 2023

★★★★★ 5/5

Trustpilot

Great Service

Steven was very informative and let me know the full process of the report.

Amanda · 19 September 2024

★★★★★ 5/5

Trustpilot

communication was spot on

communication was spot on, they turned when they said they would. Everything was so easy with no stress. They were prompt with responses a dkept us up to date

Mr · 30 November 2023

★★★★★ 5/5

Trustpilot

Friendly staff

Friendly helpful staff- nu w telephone maner. Surveyor friendly informative and was fast and efficient

Fiona · 9 October 2026

★★★★★ 5/5

Trustpilot

All went like clockwork in a timely…

All went like clockwork in a timely manner.

Paul · 5 December 2024

★★★★★ 3/5

Trustpilot

Didn;t ask enough questions about the property...

No questions about when work was carried or age of certain parts of the house - ie windows replaced a couple of years ago yet report said they were old, no questions about new plaster and paint work on ceiling as part of work repairs to chimney etc. when report could and should have noted that £6.5K of damp proofing work and repairs to rotted roof joists etc could have been noted in the report as opposed to getting a draft and then having to send notes back and forth.

Stuart · 31 August 2023

★★★★★ 1/5

Trustpilot

I am not happy with the DM hall survey…

I am not happy with the DM hall survey as they go just with standard copy of report . As there was no requirement for EWS form for my property ..Few other surveyors did carried out survey in the past but none of them mentioned there is a need for EWS form1 , for the first time I used DM hall and they did mentioned need for EWS form1 .. I did remortgage my property in 2021 none of the lenders asked me for it but literally failed why DM hall highlighted need for it in the report

Kirangandhi · 30 August 2023

★★★★★ 5/5

Trustpilot

Will recommend

Surveyor was very professional and home report was produced so promptly. Very satisfied with the service received.

Obiora · 5 July 2024

★★★★★ 5/5

Trustpilot

Lesley was excellent kept us well…

Lesley was excellent kept us well informed and advised and answered all of our questions about the home report.

Ms · 30 May 2024

★★★★★ 5/5

Trustpilot

Graham was extremely polite and…

Graham was extremely polite and professional. Keeping me informed of what the process would be. After the survey he made me aware of a couple of small issues that required attention. Very grateful for the communication.

Sharon · 27 April 2023

★★★★★ 5/5

Trustpilot

Richard was professional and charming…

Richard was professional and charming and arrived promptly and got on with the job

Samantha · 22 August 2024

★★★★★ 5/5

Trustpilot

The surveyor arrived on time and was…

The surveyor arrived on time and was very polite and direct of what the survey would consist of.There was no time wasted and the draft report was ready within days.Really happy with the service.

David · 15 June 2023

★★★★★ 5/5

Trustpilot

Easy experience

Easy experience. Surveyor was lovely and explained the process well. Minimal disruption.

Gill · 19 September 2024

★★★★★ 5/5

Trustpilot

Home report

Stephen was very friendly and attentive to his business. No concerns

Andrea · 3 October 2024

★★★★★ 5/5

Trustpilot

Friendly and professional

Andrew was quick, thorough and friendly and the draft report came through the next day enabling us to move forward quickly.

CustomerJane · 11 April 2024

★★★★★ 5/5

Trustpilot

The Surveyor was on tine, polite and friendly

The Surveyor was on tine, polite and friendly. He explained the process of the survey well and was happy to answer any questions that I had. I found the process quick and unobtrusive.

Waynetaumata · 6 July 2023

★★★★★ 1/5

Trustpilot

DM Hall, get back to you when they feel like it! Look elsewhere.

Do you ever wish that you'd never taken someone on to do a job? That's how I feel about DM Hall. I asked the surveyor, a Director of the East Coast division of DMHall, to do a survey on the condition of a commercial property, but he also took it upon himself to do a valuation, which I didn't ask for. His secretary even sent me an invoice for a valuation survey, which I queried and told her that I wanted a survey of the property and not a valuation. I was told that it didn't matter. My surveyor was the worst at starting the job, communicating, and even giving me the report a week after finishing the visit! I'm trying to buy a business here and needed that report yesterday. However, here we are after two days of waiting for a callback and the report and I got nothing! I was then given the ultimatum of paying for it or losing it, no negotiation. I chose losing it, after all, he had given me the guts of the survey verbally beforehand and that's all I really needed from a conditional survey. I will be reporting him and this company to the RICS(Royal Institute of Chartered Surveyors), for their appalling behaviour.1/08/2023 AdditionalWhat do you know, they've hacked my email account and deleted my emails to and fro between their representative. Not all, jut 95% of them, the incriminating ones. I've asked Yahoo Customer services to retore them but it might not be possible. Lucky I kept some copies!

Stephen · 1 August 2023

★★★★★ 5/5

Trustpilot

Surveyor was exceptional

Surveyor was exceptional. Very friendly, chatty, understanding, informative and professional. Can’t fault service.

Danielle · 29 August 2024