Avant Homes Scotland East Midlothian reviews

★★★★★ 1/5

Trustpilot

Do not buy from Avant Homes!

Starts out a good experience, sales team we're very helpful and all was good until Avant got there money then it went down hill rapidly. Customer services are totally useless, there after care is extremely poor, constantly chasing them to rectify faults with the house which took us nearly two years to get sorted. But the major fault with the house they are refusing to sort which is the soakaway isn't big enough and my garden floods with the water that the soakaway can't cope with, they've been told no end of times by the professionals they get in that this is the issue but choose not to sort the problem.My advise would be don't bother putting yourself through all the stress and heartache and do not buy an Avant home.

Lee · 25 April 2023

★★★★★ 2/5

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Damage caused to property

Bought an Avant home when it was about 3 years old and absolutely love it. Avant arranged for a contractor to come and do some work on the pavements, the contractor smashed into the lighting bollard on my front garden. I contacted the contractor first and no response so contacted Avant who ignored me, made up excuses for not responding to any of my emails in their timescales and eventually said they couldn’t help because I hadn’t raised the “snag” within the first two years! Laughable that they clearly don’t know what snagging is and expected me to raise something within two years, when it hadn’t happened and I didn’t live in the house! Just unbelievable response from a company and I can’t believe a business can get away with behaving like this.

SCHWARZ · 25 April 2023

★★★★★ 1/5

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Disgraceful

Disgraceful ! Our house is an absolute mess after 5 years. Please beware of their dirty tactics.This companies staff members have been found on Avant unhappy customers Facebook group & using tactics to belittle,already unhappy customers. Even though the statement for that group states “ no Avant staff are welcome on this group “. The unhappy customers are totally unhappy with how they have been treat, why would the company further goad these people.They will refuse to help you, just 1 day over the “2 year runaway from the customer period. Please please do not believe their glossy pictures. Find out off past customers 35% are totally unhappy & others have had terrible problems with this company! Worst decision we ever made. Disgraceful!

John · 25 April 2023

★★★★★ 1/5

Trustpilot

Do not buy an Avant house.

Its a real shame I can't give a 0 star review for Avant, as that's truly all they deserve. The sales process felt very rushed, and led down multiple rabbit holes regarding product specification and unrealistic completion dates (moved 4 months later than planned). Torneley Quarter currently resembles a swamp, with the building storage/compound looking an absolute shambles, with mud and materials strewn all over. Looks a disgrace.Unfortunately, the issues intensified following completion, due to the appalling build quality and lack of interest from after-sales/customer services. 6 months on, none of the major issues have been rectified. I have been passed through numerous coordinators, managers and site representatives, with little/no success. Major issues around plasterwork, bodged repairs, brickwork/pointing, damaged work surfaces and sinks (x2), damaged front door and frame, ill-fitting garage door due to poor workmanship of bricklayers, multiple ceiling defects have been reported multiple times, with no real progress.Multiple contractors/visiting trades have visited the house and sent reports back to Avant, but nothing is ever followed up. Many have commented on the poor finish and atrocious brickwork. It seems to be an endless cycle of issues, which I keep finding, the more time I spend at the property. In hindsight, I would've avoided Avant at all costs, as in recent years, they seem to have gone drastically down hill. Avoid at all costs.

Adam · 23 April 2023

★★★★★ 1/5

Trustpilot

Avant Homes - please stay clear

From long delays in the building of our property, to the lack of communication in the delays (leading to very expensive hotels needed to bridge the gap in moving in), Avant have continuously been an awful company to deal with.It says a lot about a company when they have a high turn over of sales and support teams. We had 4 different sales contacts, each having less and less experience and understanding of the company and its processes.After sales support is non existent for us. Despite having 183 major snags (including a hole 40cm in the roof - only found because I am a drone pilot and took a camera onto the roof). Other snags include poorly installed flooring which bows 2cm in paces around the rooms, sockets not installed correctly with wires visible around the kitchen sink, guttering which angles away from the down pipe, and bathroom installations where the units aren’t installed or proofed correctly (including badly installed flooring).Despite following their complaints process, they have failed to follow their own guidance and have not yet (currently 6 months in) replied with a plan to rectify the issues - roof being a major one).The quality of the build is just enough in most parts to pass inspection, I don’t know how the roof passed. Walls out of square by 2-5 degrees, surface finishes with just a prime coat of paint and kitchens so badly designed and produced and using cheap parts, that the handles cut your fingers when using them (I smoothed them myself with abrasive paper, and on snagging day the actual lead builder and the snagging team wanted to know how I’d done it to apply to the other kitchens on the estate! - a widely known issue!)

James · 22 April 2023

★★★★★ 1/5

Trustpilot

Avant Homes Is Horrific Company To Buy…

Avant Homes Is Horrific Company To Buy A House From.Only 4 Months Into My New Home & Its Being Put On The Market.Let Someone Else Deal With Avant Terrible Service If They Want The House.New House and Everything i Bought Is Defected Or Damaged In Some Way Or Fallen Apart.ZERO STAR COMPANY HIghly Disappointed With AvantAvant Employees Showed Terrible Attitude Towards Us We Were Left Shocked Only 4 Months Into Our House,House Now On MarketWe Were Well Warned About This Attitude But Didn't Think It Would Happen To Us But Its Begun Already.

Ken · 21 April 2023

★★★★★ 5/5

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Always going above and beyond to make…

Always going above and beyond to make sure everything is going smoothly and kept up to date with what’s going on!

Emma-Louise · 12 November 2024

★★★★★ 5/5

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Julie has been great

Julie has been great. She definitely goes the extra mile even when she is busy. Mary was also lovely. We are looking forward to our new home

Carl · 7 September 2023

★★★★★ 5/5

Trustpilot

Great experience

Melanie made us feel very welcome and valued. Although busy she had time for us and answered all our questions with efficient aplomb. Would highly recommend a visit to this site

Kim · 18 May 2023

★★★★★ 1/5

Trustpilot

we bought an avant home,its nice home…

we bought an avant home,its nice home but avant are terrible with us.nothing gets done,i don't mean it takes alot of time i mean nothing gets done we have been avoided by avant.then when you acutely point out there avoidance in writing avant ask you to contact nhbc.its the biggest palava.we wouldn't be asking for snags to be repaired if the house was in a decent condition at the beginning. you look forward to completion date after waiting months,avant tell you all the things you point out that aren't right in the house will be repaired,they send round someone to fix a few things on the list then they vanish into thin air.Good luck buying with avant homes you will need it.sales staff are ok at the point your willing to be patient to secure your house.once your in your house customer services are slow and pointless they cant be bothered with you and site managers really cant be bothered with you.

Clarence · 18 April 2023

★★★★★ 1/5

Trustpilot

arrived at sales office for scheduled…

arrived at sales office for scheduled appointment.avant staff was late by 25 minutes with another customer...no apology or sincereness from staff at all for keeping us waiting that long outside.staff had little information about the plots we were asking about. while we were sitting chatting the door was chapped by a customer who had already bought a house on the site was asking sales staff if they would get customer support services to contact him regarding snag work to be done as customer services was ignoring him.avant sales staff asked him to leave and closed the door on him while he was still talking,it was very unprofessional and we actually felt sorry for that polite spoken customer who seems to be having troubles with avant homes.it wasn't a good experience.we were told we would receive an email with more information and we didn't get the email sadly.my wife called back to pay a reserve fee on the plot and she was told the plot was already reserved and been taken off the list.very disappointing and unformal service from avant. we were not taking seriously and missed out.once we had the email information we were going to reserve.

Yvonne · 17 April 2023

★★★★★ 1/5

Trustpilot

Do not buy from Avant Homes!

Sell you a property and then don't sort the issues, and believe me, there will be plenty! Whoever supposedly signs off on these properties must be doing so with their eyes closed. As for customer care, it's a figment of my imagination. Completed on my place Feb 2022 (after delays on the build). Was promised the earth and great after care, what a load of rubbish. They don't answer calls or emails. The most unresponsive company I've ever come across. All down hill since ex-persimmon boss bought Avant. Do yourself a favor, take your money elsewhere and save the headache and stress, they do not care once they have your money! You'll thank yourself for it. As for all the positive reviews on here....questionable. Just go ahead and look up all the facebook groups on Avant and get a TRUE feel for what's really going on with this developer, or search the news articles of home owners putting up large banners slating Avant homes after their experience and unwillingness to rectify issues from what is poor build quality.

Gurdeep · 14 April 2023

★★★★★ 1/5

Trustpilot

dont waste ur money

dont waste ur money, trust me put ur money into rubbish bin but dont waste it with avant homes, once they got ur money with the deal they would never look after to ur home, ur roads and the whole state !! they're just a group of thieves and rubbish company. this is over 2 years i got a new house of them in the new estate and still the roads are full of holes, everywhere our new cars all are became a scrap ones becaouse thier quality , they come every 2 months and work few hours and digging somewhere and again lots of dirts and blocking the roads and for nothing. people just avoid this useless company

Sami · 11 April 2023

★★★★★ 1/5

Trustpilot

Avant Homes falls massively short of…

Avant Homes falls massively short of expectations as promised.we bought a family homes here in scotland and have been left with a mess of small and big problems.avant came out to fix some of them and the end finish is poorly and worst in some areas.the most recent one being our slabbing front and rear,mainly the rear is dipping down and now its looks like a rocky road trip hazard after only being in the house for 1 year 1 month.2 newest problem is the bi fold doors are whistling which is driving us all crazy.they have moved off the brickwork and avant homes is blaming us for mishandling the doors,we have only had them opened twice during last summer.we have water ingress on the ceiling corner of the rooms which we have been advsed there is a plumbing issue between the ceiling and floor.the list goes on and on...too many chips and scratches in the house to be happy with the build.avant are failing to come out and fix the problems.At best we get emails back ust after 30 days but still no one is committed to come out and look at the problems,its the same old email from avant back and fourth usually we are talking a 50 day waiting time in between contact with avant.months has been wasted in this process and we are in fear now of being ignored.

Duncan · 10 April 2023

★★★★★ 2/5

Trustpilot

Quick to take your money, quicker to fob you off

Welcomed us in with great offers and promises. 1 year down the line we are left with issues and no support.

Chris · 8 November 2024

★★★★★ 5/5

Trustpilot

Summerville Quarter …

Just bought a house at Summerville quarter in Stockton. Cannot fault the process from beginning to end. Excellent service from Angela in sales, who supported us and kept in regular contact throughout. As expected a few snags in the house, however overall an excellent high standard of finish. All snags resolved without issue in an efficient manner. Site managers Bill and Graham have been brilliant. They are accessible and approachable, and nothing has been too much trouble.Contacted customer service on a Sunday as a back door key broke in the lock, and within two hours someone was sent to the property and issue was resolved. A really positive experience and would highly recommend! 5 ⭐️

Kathryn · 7 April 2023

★★★★★ 1/5

Trustpilot

Very bad customer service from Avant Homes

Very bad customer service, you need customer service ina new build property because there will always be snags in a new build,so when avant don't deliver this and have already taken you monies then your left in a rut of mess.avant do not want to fork out more money to get trades back out to fix what should have been built correctly in first place.We have had nothing but agony from avant homes tbh.They will fob you off and ignore you for any most work you need done.the moment you become formal about any work or complaints they will blacklist you and pass you onto nhbc,i have been chatting to a handful of avant customers on the facebook page,we all share the same story.and YES THE AVANT HOMES 5 STAR REVIEWS ARE FAKED.I Can only hope new customers looking to uy into avant will see these reviews and think twice before buying with avant,they show off a very promising house and sales pitch but its all a shambles from avant.

Alice · 6 April 2023

★★★★★ 5/5

Trustpilot

VIP TREATMENT

My wife and I where very pleased with the professionalism of Miss Chloe. Despite the fact we were one hour before time, she automatically adjusted to our time. She then proceeded to show us around; we visited 2 homes. We were impressed by the futures, all our questions were answered. We really felt special as we were given VIP treatment.

Ntomba · 14 July 2024

★★★★★ 3/5

Trustpilot

Love our home.

We reserved our house in September 2021. We had no intention of buying the house but the sales advisor was so good at answering all our questions and putting us at ease we took the plunge. The sales team couldn’t do enough for us or be more helpful. Until we exchanged. Build updates were always basic and often inaccurate. We were due to complete in June 2022. We were pushed from June to July to August to September to October then December and January. It was extremely stressful considering the new mortgage rates. Our mortgage was due to expire 07/02/23 and Avant let us complete 06/02/23. Our house wasn’t quite complete but we were luckily in a position to wait a little longer to move. (We moved 09.02.23). Zehra at head office was always the most helpful with pushing things or getting us answers. Since we moved in the site team have been fantastic. Site managers (Tom and Steve) often knocked when we first moved in to ask how we were getting on and if we needed anything. They still stop if they see us on the front and will ask if we need anything and act on it when we do. Site team are just really friendly and helpful too. Like taking rubbish away for us when we had no bins or cardboard away when we recently build the shed. We paid a professional snagger and he was impressed with the standard of the house and said we had less snags then he would expect. Snags have all been addressed promptly.The delays were beyond stressful but we love our house and would do it all again.

Lauren · 5 April 2023

★★★★★ 1/5

Trustpilot

Avant blames home owners for the irresponsible behavior

My Boiler could have been in a full warranty if Avant & the subcontrator had registered with the Boiler manufacturer within 30 days of boiler installation (manufacturer recommends this to avail full 7 yrs of warranty period). I bought the house 6 months post installation and Avant northeast customer service says its the home owner responsibility. They failed to do a procedure and do not own to the mistake instead keep giving excuses like Home Owner responsibility (which is invalid reason).

Nithy · 4 April 2023

★★★★★ 1/5

Trustpilot

Bunch of Bandits, but you can have the last laugh

I can only give you our experience of this absolutely awful company. The lies they come out with are laughable, (sales manager and regional site manager). I did write a review after the little regional site manager attended our property, after that it was slow to get things done, I was told the review didn't help me. So be prepared for little fat power mad minions to attempt to make your life a misery, be strong, check and note everything they say and follow it up with an email with lots of details. They don't like people with a back bone. The house is okay now however I wouldn't suggest anyone purchase from Avant, I certainly would not recommend them and like many others would give minus stars if I could. They promise the world take money, don't complete the job and try to fob you off. I kept meticulous details and photos of the build from start to finish, eventually dealt with the NHBC who gave me a four figure sum to solve issues Avant avoided, more fool Avant, causes them grief when the NHBC payout. Ha ha ha, me thoroughly enjoying the last laugh.

Jan · 2 April 2023

★★★★★ 1/5

Trustpilot

Aftersales service is horrendous

Aftersales service is horrendous. Have to make numerous calls/emails before you get a response and they look for any excuse to not resolve an issue. They didn't even response to a formal complaint I submitted. They built my garage without a damp proof membrane so water flooded in from my neighbours garden which was higher than the floor level of my garage. Nearly a year after I complained about this and Avant had promised to resolve it, my neighbours put down paving in their garden. Avant used this as an excuse to not do the work, blaming the neighbours. Cowboy company who don't care about their customers once they have their money

Tracey · 2 April 2023

★★★★★ 1/5

Trustpilot

Extremely Disappointed With Avant Homes

Extremely Disappointed With Avant Homes I Trusted Them With My Money To Buy A Family Home And Have Been Left Upset With A House Filled With Snags.I Email Them For 6 Months Straight And Get No Where.Customers Services are Down Putting After Many Emails Asking Them For Help To Fix Things I Get Very Short Reply's Back Thanking Me For My Email With No Mention Of Any Help. I Then Complained Into Avant Homes And Was Told To Take my Concerns To Nhbc.Which I Did After Another 6months Of Emails To Avant Explaining I Was Ina 2 Year Warranty With Avant Homes To Fix Snags.Without Any Staff Even looking Into My Concerns I Was Told Via Email The Home Passed Habitation And Again Take My Concerns To Nhbc,I Was Also Told I Signed The House Off On First Day I Moved In,But I Was Told By Avant Staff On The Day They Would Fix All The Issues In The 2 Year Warranty,Thats Why I Signed.Since Speaking To Nhbc I Have Been Told Nhbc Cant Do Anything Until Avants 2 Year Window Is up So I Have To Live With This For Another 1 Year,And My Friends Have Told Me To Fix Myself Because Nhbc Is Apparently The Same Attitude.The homes are handed over unfinished They Promise To Sort Their Mistakes & build to a low standard throughout. there customer service team is non existent and useless.THEY DO NOT CARE AT ALL. How this company gets away with this is beyond a joke.

AngieHendrika · 1 April 2023

★★★★★ 1/5

Trustpilot

Awful aftercare. Stay away

Awful, awful aftercare from Avant homes. We purchased our house in April 21 but the aftercare has been nothing short of embarrassing and poor. We had the head of customer service visit in January and are still waiting for little 'little jobs'.When you chase up you just get ignored. Stay away.We are on Cotchett Village in Mickleover.

Chad · 10 April 2022