Trusted Agent profile · Midlothian
★★★★★
1,810 reviews across 2 platforms
Gorton Road, Rosewell, Midlothian, EH24 9AD
Part of Avant Homes Scotland East, see every office.
Avant Homes Scotland East's office in Midlothian, at Gorton Road, is rated 3.7 out of 5 across 1,810 reviews on two platforms, including 10 Google reviews rated 3.7.
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
1/5
TrustpilotAvant Promise the world but don’t…
Avant Promise the world but don’t deliver.I have had five leaks in the first 3 years, the last few they weren’t interested in as much upside of two year warranty.Land to the side of the property that was theirs was raised randomly which now causes flooding to my gardens and garage.Has took them three years to put a surface down to my road & the green spaces have just been left to turn into a jungle.Absolutely awful, will Never buy Avant again.
4/5
TrustpilotLewis has been very helpful and…
Lewis has been very helpful and friendly in handling all our questions at Greenlock Place, Leeds, also patient whilst we decide whats right for us.
1/5
TrustpilotAwful customer service
Awful customer service. I wouldn't have purchased my home had I known beforehand how poor they really were. Sales team were 'okay' - nothing special, but nothing really bad, but the aftersales and customer care team are truely terrible. You're lucky to get a call or reply at all. Been in months now, missed appointments to have snaglist items resolved on multiple occasions. Refusal to arrange workmen outside of work hours so it's more time off from work each time. I've never known a company so disorganised. It's worth noting that compared to some of the stories I've heard I think I've faired fairly well on what has gone wrong with my property, but I still have a much longer list than I expected honestly. I'm from Waterside quarter, lovely estate, great looking homes, terrible customer service, you won't get anything broken fixed, simple as that. Nothing so far as been resolved on my property. Be warned, if you purchase assume zero warranty or support or be left frustrated and disappointed.
1/5
TrustpilotThe worst level of customer service I…
The worst level of customer service I have ever received. Once they have your money any level of customer care is completely gone. Damage to every door front in kitchen which was highlighted the day before keys were exchanged and still chasing to have this rectified over 6 months later. 7 failed appointments and days of annual leave later and nobody bothers to turn up to appointments. Emails go completely ignored, there’s no escalation process and I’ve been swapped between customer care reps at least 4 times in as many months. Nobody takes any accountability for anything. I’m having to chase the subcontractor for the kitchen myself who are just as useless and downright rude. Front door does not lock, gap in gable, cracked tiles in bathroom, draining issues in garden, drive is falling to bits. AVOID THESE COWBOYS.
5/5
TrustpilotVery impressed
Looking round at property stock in the area. Avant are a cut above everything local. Helen has been great at Collingsgate helping to secure the correct home for me on the correct plot. Maybe these guys are different to the average builder. I will update as we progress!
5/5
TrustpilotJaqueline was fantastic
Jaqueline was fantastic, she was very helpful and kept in touch throughout the full process. She made finding my home a very easy process.
5/5
TrustpilotAdam Kniveton was excellent
Adam Kniveton was excellent. Very speedy to replace a broken drawer. Very friendly and understanding. Initial customer service wasn't great but that is no detriment to Adam who was spot on.
5/5
TrustpilotAvant homes Laura is such a brilliant…
Avant homes Laura is such a brilliant staff. Her professional skill helps my family of Berry Hill Mansfield a lot in house repairs. Laura's nice and pleasant manner delighted us all.
1/5
TrustpilotBuild quality isnt great, aftersales is a joke.
Build quality isnt great, aftersales is a joke, attitudes from sales staff and aftersales staff pathetic, I could go on and on about issues and excuses but I`d simply be wasting my time, beware.Obviously cant sell the homes due to the reviews on poor everything so rent them out, waiting over a year for initial snags to be rectified with garbage aftersales mails and service.
5/5
TrustpilotTrinity Fields, Retford
The Trinity Fields staff at Retford are amazing. Carla dealt with us at first and helped us reserve our new home as she knew how much we wanted it. Today (3rd June) we went to the site to see the progress on our house and spoke with Nadia who is so lovely, she gave us some more helpful information and told us to come and visit whenever we want which is really kind (we’ll definitely be there every week)!!
5/5
TrustpilotWitham st Hughes
The sales lady took us around some incomplete houses which was great to see how they become the beautiful places they are. She was friendly and very accommodating. Thanks Andrea Hooley
1/5
TrustpilotSIMPLY A DISGRACE!!!
Yet again we have another “sink hole” issue upon the entry to our development which is now 5yrs old. We still have no roads, the East Riding Council will not sign the development off because we are quite literally “the forgotten development”. Godwin Vale Stamford Bridge York. An exclusive area, high cost housing but cheap experiences and poor customer service. To say that we are deflated, demoralised and now defeated is an understatement Avant, you win! If by some miracle we could ever secure a sale here we would be out in a heartbeat. But why subject another family to the four years we have endured. DISGRACEFUL COMPANY!!!!!By all means contact me, again for another report. We have enough images over the years and are taking this to the York Press as well as the Council. You should be banned from operating any further developments until you rectify the ones you have left behind unfinished.
1/5
TrustpilotDisgraceful! Not even worth the one star!!!
Deposit paid March 2021, exchange July 2021, at this point my move in date was January 2022 after already being put back by 5 months. I am still not in my house May 2023. Tony Clarke the construction Director just does not ring or give me any time scale for anything. Richard Hosie The Managing Director feels they are doing a good job. This company is an embarrassment. Customer Service is not in their vocabulary!!!!! I am at my wits end!!! Something needs to be done with this company, it is immoral!!
4/5
TrustpilotWe are in the process of purchasing our…
We are in the process of purchasing our property from Avant Homes, so far the engagement has been positive and Shomala our Sales Lady has been very helpful She has been really understanding and has a really nice gentle approach which has been fantastic for us
1/5
TrustpilotDont fill out your nhbc survey until…
Dont fill out your nhbc survey until all the work in your avant home ha been done. Because i can almost certainly assure it the work (snags) will not get completely by avant homes. no customer service what so ever!!its not surprising to see avant home with only 2.7 star rating on here.IF YOU LOOK AT THE FIVE STAR REVIEWS FOR AVANT YOU WILL SEE THERE JUST MADE UP TO COUNTER BALANCE THE STAR RATING FROM BEING 0.THE FIVE STAR REVIEWS MOSTLY STATE THEY ONLY ASKED SOMEONE A QUESTION AND AVANT ANSWERED IN THEM WITH LOADS OF INFORMATION.THEN APPARENTLY TAHT PERSON LEAVES A FIVE STAR REVIEW.ITS LAUGHABLE.THERE ONLY THERE TO HIDE THE FACT IF THEY DIDNT HAV SOME FIVE STAR REVIEWS AVANT HOMES WOULD BE A BIG FAT 0 STAR COMPANY.
1/5
Trustpilotwhy wont avant help or fix my house??
why wont avant help or fix my house??buying the house with great deal of remorse now.from the outside looks fine buts its not.everything is a shambles top to bottom with avant home builders. Feel like i have been deserted, so disappointed.originally paid £1400 for extras which i am still waiting on. i have been in my home just over one year??? avant seems to have disregarded these extras to me and i paid cash for these extras.no answer from avant after a manifold of email and phone calls asking when my extras will be fitted. im looking at 60 days for any email response which is not progressive in any way shape or form.my Velux windows are not installed correctly which already i have water staining marks around the Velux window gyproc sheets this gets worse after few days of rain each time.avant are not answering me and when they do it is a short email reply thanking me for my email live in hope that the situation will progress and is being processed by the company but then when i call avant its a disappointing conversation saying i will be emailed about the problem. which never comes.i have tonnes more problems than my extras and Velux window the house as a whole is untidy with problems here there and everywhere.my garden is a mess unfinished grass areas which is left as muck and grass is thin mucky and soggy all the time .my beige stone slabs are wonky. my side gate doesn't open any more as post has fallen away from wall.my house is cold and draughty, my garage door doesn't close unless shoved in at corner then locked its a nightmare i don't use because of this.i have had to fill and sand many screw holes all over the gyproc from ceiling lights being installed in wrong place then avant moved them so left the holes.my white doors have small damages on them,my bathroom have wonky tiles, plus one sink basin is not siliconed to the wall.still waiting on my 1.8 meter fence being fitted and its into second summer season now with no fence between me and neighbours garden. my problems with my home go on and on with no response from avant homes.i could of bought another house with less work needing dine to it but i entrusted avant building me my home it looked great at first but now i remorse myself for buying with avant. so many bad reviews about this company i wish i had only seen them before buying now im stuck with this shambles. i will be back with a updated review in a while to see if avant change change their mind with this disorder.
1/5
TrustpilotDon't expect any customer service.
Don't expect any customer service once you move in as it's non-existent. Almost in our house 2 years & still chasing them via phone & email with no response to our snagging list items they've yet to rectify, some highlighted during move in. Only care about selling you the house, once they have that money they wash their hands of you regardless of how poorly built the house is. Disgraceful company. Best advice I can give is don't purchase from them. They totally ruin what should be a happy experience with all the stress & time involved trying to fix all the problems they don't want to acknowledge.
1/5
Trustpilotif your looking for a premium house DO…
if your looking for a premium house DO NOT BUY with AVANT HOMES.if you looking for good customer service DO NOT BUY with AVANT HOMES.if your looking to spend hundreds of thousands of pounds & get a faulty second rate partially finished throw together house in addition with no customer service support then jump in BUY with Avant HOMES.AVANT HOMES break all the rules in the customer agreement from building work noise early hours over weekends to unfinished roads, drains & communal garden areas. Numerous avant homes sites left unfinished scattered all over the uk to date. A high volume of customers across the uk filing documented complaints directed at their own homes in regards to AVANT HOMES avoiding to provide proper build quality control & escaping their duty to put right or settle any claims to home buyers as initially agreed in the Avant 24 month buyers guarantee.
1/5
TrustpilotAVANT USELES HOUSE BUILDERS WITH VERY…
AVANT USELES HOUSE BUILDERS WITH VERY VERY VERY VERY POOR AFTER CARE.BEEN CALLING AND EMAILING FOR 2 MONTHS TO AVANT TO GET MY KITCHEN SPLASHBACK REPAIRED WITH NO PLAN OF ACTION FROM AVANT HOMES - NO FUTURE DATES TO REPAIR THE SPLASHBACK,BASICALLY IT WAS DENTED BEHIND THE ELECTRIC HOB.AVANT WAS IGNORING ME ON THIS AND WOULD NOT COMMIT TO ANSWERING ME WITH ANYTHNG IN RELATION TOWARDS THE DAMAGE.AFTER 2 MONTHS OF EMAILS AND PHONECALLS AVANT EVENTUALLY SAID A MAN WILL BE OUT OUT REPAIR THE SPLASHBACK AND WHEN HE WAS REMOVING THE OLD SLASHBACK HE HAS GOUGED MY WORKTOP WITH THE CORNERS OF THE METAL SPLASHBACK AND HE THE GUY EXLAINED IVE NOT TO WORRY AS A PLASTIC SURGEON WILL BE OUT REPAIR THE DAMAGE! HOW HE COULD OF CARELESSLY DONE THIS IS BEYOND ME SERIOUSLY THE GOUGE HAS BEEN DONE WITH HARD FORCE,THE WEIGHT OF THE SLASHNACK IS LIGHT SO HOW THIS HAPPENED I DONT KNOW.THE GUY WAS SMILING GRINNING TO US EXPLAING IT WOULD BE REPAIRED WHICH WAS UNBEILEVABLE .NOT ONE BIT OF REMORSE OR SORRY FROM HIM, I FEEL IT WAS DONE ON PURPOSE.AFTER ALL THIS FUSS MY BRAND NEW WORKTOP IS NOW DAMAGED WITH A 2 INCH DEEP SCRATCH.I HAVE CALLED AVANT THE SAME DAY AND AVANT TOLD ME THEY WOULD ONLY REPAIR THE GOUGE WITH A PLASTIC SURGEON NOT A NEW WORKTOP.MY HUSBAND CALLED AVANT BACK ON THE SECOND WEEK TO DISCUSS THE DAMAGE AND AVANT SAY ITS NOT TEHRE FAULT AND A PLASTIC SURGEON WILL BE SUPPLIED,MY HUSBAND EXPLAINED TO AVANTTHE GOUGE IS SO DEEP IT WOULDNT WORK WITH A TOUCH UP FOR A NEW KITCHEN.I ASKED FOR THE COMPAY AVANT SUPPLIED TO DO THE WORK AND AVANT WILL NOT GIVE THE DETAILS OF THE COMPANY? THIS IS A DISGRACE. THIS ISNT THE FIRST EITHER AVANT HAVE BEEN RELENTLESS WITH DAMAGES, THE COMMUICATON IS VERY POOR TAKES WEEKS FOR EMAIL REPLY AND WE GET NO WHERE WITH THEM.I NOW HAVE A NEW HOUSE WITH PLASTIC SURGEON REPAIRS ALL OVER IT AS AVANT WILL NOT REPLACE DAMAGED WORK.
5/5
TrustpilotLewis was a great help.
Having recently considered a move to a new build, lots of enquiries went out and to receive the level of detail and explanation from Lewis stood out in my inbox. His manner is friendly, his knowledge is fantastic and he clearly loves working for this house builder. He is a credit to the company but also seems to be a great asset to them! Thanks for everything Lewis.
1/5
TrustpilotAN EXPEREIENCE FROM AVANT HOMES…
AN EXPEREIENCE FROM AVANT HOMES FAMOUSLY TERRIBLE CUSTOMER CUSTOMER.OMG!just recently got my avant house this month april 2023.the design of the house is what i wanted but the level of quality i am speechless at..infact im shocked and upset how poor it is for a new build. i called the after care service ANGELA HENDRIE took my call and instantly noticed i am not talking to a professional employee and not a nice person in the whole of things. she wouldn't let me explain anything and asked her colleague if she wanted half her kit kat biscuit during the call then had a giggle then spoke over me while i was talking and said look this is simple put a complaint in on the website.so left the call and wrote a complaint on the avant website..i got an email back from surprisingly Angela the same day from my complaint saying sorry you feel this way i advise you speak to nhbc about the problems and that the house had already passed a quality control on site.
1/5
TrustpilotPOPPED TYRE AVANTS FAULT
Would give it 0 if it let meNever buy a home from these cowboys. 3 years of them doing road works on our estate (babington quarter Derbyshire) and I have had 3 nails in my tyres in this period of timeToday, I have a popped tyre from a raised water drain which had no cone over it, and no letter from P Hughes (who are also shocking) or avant to say there will be raised drains. Furious and will be claiming !
5/5
TrustpilotHouse in Denny
We bought a house from Avant site in Denny and moved in 3 weeks before lockdown. The sales and site staff have been excellent throughout an during these difficult times have been in regular contact. The house is as expected and built to a high standard. We have a few minor remedial items to be attended to but nothing major and can wait until lockdown measures ease.
Great to hear such positive words about your experience so far JaneLovely to hear that your new home meets your expectations and our staff have looked after you so well. We will be sure to jump on the small outstanding items as soon as we are permitted.Thanks again, your words mean a lot to us all
1/5
TrustpilotWithin first month into my new avant…
Within first month into my new avant home we realised a high number of issues to which we had only named half of them to avant as snags. I tried adding more snags on but avant have been extreme hard work to speak with about the extra issues we found.I have had to take a week off work to paint the ground floor of the open plan house. Its been a dreadful week for me as i hate DIY and painting! i have had to remove all sockets, switches & mask up skirtings, kitchen units, my flooring the lot to paint the walls as avant only paint your new walls with a prime coat of white emulsion which after some time looks awful white chalky and not that white, we bought into Avant's exclusive white paint on the walls and i can say its 100% a marketing lie, its simply white crown emulsion paint i promise you this ! 1 whole week off work to get this sorted this has peed me well off.i didn't plan or expect to pay avant £320,000 to take days off my work to paint my bloody walls then clean it all the mess up. To add avant had fitted us a garage to hall door which they never came bk to paint,i had to fill, caulk, sand & paint the frame and architraves myself at my expense or i was living with a brown mdf finish door frame. avant has ben ignoring my emauls about this job for months now,i email them about the paint work to be done asking whats happening, and avant email me back saying thanks for your email kenny. that's it, same email over and over and that take 50 days to come in, lol angela head of customer services needs the boot shes useless and a major b**** she was on site not to long ago smoking a ciggie in car and flicked it out her car window onto the street where she sells houses. shes a vile person.
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