Ryder and Dutton reviews in Middleton

★★★★★ 1/5

Google

Very disappointed with the service provided by mortgage adviser Sarah Morgan. Because of her incompetence, we lost the house we had a higher offer on. It took her a week to do the research to get us a mortgage and at the end she just emailed saying she couldn't find us a deal. She then spoke to an estate agent Pat on our behalf and told her we don't have mortgage. That's how we lost the property, they both knew I wanted so much. As soon as received that email from Sarah, I applied to another mortgage adviser, who got us a mortgage in principle within the same day. However, it was too late. Sarah wasted our time, claiming she was busy. It was impossible to get through her phone. She knew the vendor was waiting for mortgage in principle, but she couldnt prioritise her workload correctly, which made us lose the house we wanted. Very unprofessional and incompetent..

Galina · 29 July 2019

★★★★★ 5/5

Google

Applying for a mortgage can be daunting as most people know, but because I’ve left it relatively late in life at 54, and because I have had completely contradictory ‘advice’ from work colleagues, friends and relatives, I assumed that applying for a mortgage as a ‘first time buyer’ was going to be even more of a minefield than it would normally be. I shouldn’t have worried. From my initial, tentative phone enquiry right up to and including the mortgage provider’s official ‘green lighting’ of my application, every step of the way has been stress-free thanks to the hard work, dedication and professionalism of both (Rebecca) Becky Taylor and Sarah Morgan, who work for the Mortgage Advice Bureau and are based at Ryder & Dutton’s Middleton Branch. All of the steps and processes that are involved in applying for a mortgage, including potential pit-falls what is considered ‘good practice’, have been explained to me with minimal (and off-putting!) industry speak, in a logical and cliché-free manner; and where appropriate clear and concise flow diagrams were used. In fact, the whole process of buying a house/ flat was boiled down to a sheet of A4 paper! Each aspect of the process was then dealt with separately and ‘fleshed -out’ as-and-when needed, so it was easy to discern how one process directly affects the other. After each meeting I knew exactly what steps to take next, who would be contacting me and exactly what they would require, wage slips, ID, bank statements etc. Even when there was a protracted wait due to the lender having a backlog, I was advised by both email and ‘phone call (at least once a week) exactly where my mortgage application was up to. It’s comforting to have someone tell you that the delay is on the bank’s part as opposed to one worrying unnecessarily that it was because it was down to something that one had neglected to do! At all times both Becky and Sarah have been professional without being overly formal, personable and they both clearly like to help people, this is actually quite a difficult ‘balancing act’ to get right. I am someone who works in a customer-facing role and is involved in driving and maintaining time-critical processes, so I like to think I know what I’m talking about. Excellent customer service! If it were possible to give an eleven out of ten here as opposed to five stars then I would have no hesitation in doing so!

Rahman · 29 July 2019

★★★★★ 5/5

Google

Fantastic experience of buying a second home with Sarah Morgan and Becky Taylor. Sarah found us a brilliant deal and everything was explained to us and broken down so that we could actually understand it, she even used her days off on many occasions to keep us informed of any developments and went out of her way to give us appointment times that suited us. Becky has chased every step of the process to speed it up for us and has kept us thoroughly updated throughout. She has been one step ahead with everything making it so much easier for us. Both ladies are very polite, easy to talk too and have been more than helpful during my experience. I couldn't recommend them enough, they make a fantastic team and I will definitely be recommending to my friends and family

Ashley · 29 July 2019

★★★★★ 5/5

Google

The advisor Holly Kershaw from the Middleton branch was excellent. I purchased a property through Ryder & Dutton whilst I was out of the country so was more challenging than normal. I was only able to do this because of the outstanding service I received from Holly. She kept me abreast of all developments and despite me insisting on a totally unrealistic completion date, Holly came through, diligently chasing all parties and exceeding expectations. Well done Holly, you are a credit to the Middleton branch.

Lynn · 29 July 2019

★★★★★ 1/5

Trustpilot

Unsubscribe

Only ever went to a viewing with this company over two years ago, have unsubscribed from them countless times, but continue to receive emails.I do not wish to receive any more emails from you, please remove my data from your systems in accordance with data protection legislation.Regards

Richard · 24 February 2024

★★★★★ 5/5

Google

I would like to express our sincere thanks and gratitude to Emma Hanley, who up to this point has been dealing with the sale of 771 Manchester Old Road, Middleton. Emma has done everything we have asked of her and more during the process, she is a credit to the company. Excellent service, thank you!

BEVERLEY · 20 March 2025

★★★★★ 5/5

Google

I had a great experience with Elizabeth Powell, my solicitors really disappointed me but Elizabeth came through constantly updating me and trying to push things from her end. It was my first time moving house so I am massively grateful for her timely responses and it felt as though I had someone in my corner!

Rebecca · 20 March 2025

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Special shout out to Sarah Plattsman who offered superb advice prior to marketing and to the wonderful Gemma Horn who was 100% on the ball when it came to communication.

Buckmell · 1 November 2023

★★★★★ 5/5

Google

Great service from start to finish from Lisa. Regularly kept in contact and updated us. Always returned any phone calls very quickly and was a joy to deal with.

John · 22 August 2020

★★★★★ 5/5

Google

Their service is really good and our sale went smoothly. Thanks to Lisa Royle who helped us through the way and is always nice and patient to speak to.

Nancy · 22 August 2020

★★★★★ 5/5

Google

I have dealt with Claudette Cole from the Ryder & dutton for the purchase of No 15. From the day one she had an impressive communication with us and our solicitors. We had an up to date news of what is going on. Very professional.

Makhmoor · 13 February 2023

★★★★★ 5/5

Trustpilot

Matthew Seville

This is a review for manger Matthew SevilleHe truly is all about the client and at the same time the company he represents He knows how get the perfect balance which in my opinion only truly comes with a lot of experience Highly recommend

Itsa · 18 April 2024

★★★★★ 5/5

Trustpilot

Much appreciation Carmel

Much appreciation to Carmel and the team who helped facilitate the process of renting our new home a success, the process was thorough and transparent. Carmel you are God sent!!!God bless you and your team!!

Danie · 16 November 2023

★★★★★ 5/5

Trustpilot

Sale

We recently sold our family home in Greenfield .

Carol · 2 June 2026

★★★★★ 5/5

Trustpilot

As first-time buyers

As first-time buyers, we expected some bumps on the road, but nothing quite like the rollercoaster we ended up on. Thankfully, with Connor as our estate agent, the ride wasn't just bearable, it was actually incredible.From day one, Connor's communication was flawless. He kept us in the loop with every update, big or small, making us feel like partners in the process, not just clients. His advice was invaluable, guiding us through unfamiliar territory with clear explanations and unwavering patience.Then came the unexpected challenge, entirely outside our control, that threatened to derail everything. But Connor? He never flinched. He tackled every curveball with expertise and calm, constantly reassuring us and working tirelessly behind the scenes to keep the ship afloat.His colleagues, too, were fantastic, jumping in to help wherever needed. But it was Connor, with his unwavering dedication and strategic brilliance, who ultimately brought us home, literally! Without him, we honestly don't know if we would have completed on time, or at all.If you're looking for an estate agent who's more than just a salesperson, someone who'll champion your needs, navigate the chaos with you, and celebrate your victories like their own, Connor's your guy.Five stars aren't enough, Connor. Thank you for turning our stressful first-time experience into a story with a happy, homey ending.

Jayde · 23 January 2024

★★★★★ 5/5

Trustpilot

Matt is the best!

We wanted to express our sincere gratitude to Matt, our sales negotiator for all his hard work and support during our home buying journey. We couldn’t be more pleased with the service Ryder& Dutton Estate Agents Rawtenstall provided. We are incredibly grateful for everything you’ve done and are thrilled with the outcome! Wishing you all the best for future :)Warm Regards, Dagmara and Marcin

Dagmara · 5 November 2024

★★★★★ 3/5

Trustpilot

Mixed opinion

I am happy and grateful that Gemma helped me out with finding a house when I was struggling to find one.I’m unhappy and disappointed with the fact that the property has been handed over to me without cleaning. I have informed it immediately after moving in but no response which is worrying.

Dr · 16 October 2023

★★★★★ 5/5

Google

Lisa Royle was extremely helpful and we would definitely use Ryder and Dutton again nothing was too much trouble . Thank you Lisa Royle

Jordan · 22 August 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic Estate agent

Absolutely fantastic Estate agent - would highly recommend,excellent communication & regular updates Always very professional Georgia & Ashley are a true asset to the company, such truly amazing ladies Thank you both for easing our stress levels on our bungalow purchase journey Simply the Best Much appreciation Tracey & Tim

Tracey · 2 December 2023

★★★★★ 5/5

Trustpilot

Sarah Green

Recently moved from rented accommodation in Helmshore and dealt with Sarah Green from the Rawtenstall office - Sarah made the whole experience a much easier process in what can often be a stressful time and was very helpful with great expertise, communication and professionalism - Thanks SarahJonathan Sargent

J · 5 October 2022

★★★★★ 5/5

Google

Claudette was super helpful during my move and always on hand to answer any questions when required

Josh · 22 August 2022

★★★★★ 5/5

Google

So extremely happy that I sold with Ryder&Dutton Middleton, my garden angel was Arron he was supper helpful, so understand I'm not tech at all so I must off be hard work at time for Arron, patient of a Saint very happy with he's service many thanks Arron x

Tracey · 22 August 2022

★★★★★ 5/5

Google

Holly Kershaw was a fantastic help throughout our selling process. Holly was always prompt in her communication and kept us updated at all times. I wouldn't hesitate in recommending her. Thankyou!

Justin · 22 August 2019

★★★★★ 5/5

Google

Sold our house quickly with Ryder and Dutton Middleton. Lisa Royle was our contact and she had a professional and personal approach, she liased between us and our buyers to keep both parties as informed as can be.

David · 22 August 2023