Chase Residential reviews

★★★★★ 5/5

Google

I had an excellent experience renting my flat through Residential Chase. The whole team was very professional and helpful, but the person I mainly dealt with was Dharmesh. He was fantastic throughout the whole process always answering my questions clearly, patiently, and in a very professional way. His friendly approach made everything smooth and stress free, and I felt really confident moving forward. I’m very happy with the flat and the service I received, and I truly appreciate all the support from Dharmesh and the team. I would definitely recommend them to anyone looking to rent a flat or house .

Ahmed · 13 September 2025

★★★★★ 5/5

Google

Chase Residential Limited are truly excellent and professional. They are dealing with professional landlords with quality properties. The way that Dharmesh and Tom are sooo understanding and helpful.🙏🏽🥇🏆 The team helped me find a property after truely awful renting experiences elsewhere. Everything with Chase Residential Limited was ready to perfection, the property, paperwork, contract, seamless and hassle free. I cannot thank the team enough and highly recommend Chase Residential Limited, pure excellence!!! 🙌🏆💞

Miss · 7 November 2024

★★★★★ 5/5

Google

I cannot say enough good things about Chase Estate Agents! As a landlord, I have had the pleasure of working with them for quite some time, and their professionalism and responsiveness have truly set them apart from the rest. From the very beginning, Chase Estate Agents demonstrated a deep understanding of the rental property market. One of the key aspects that really impressed me was their remarkable responsiveness. Whenever I had a question or concern, the team at Chase Estate Agents was there to provide answers promptly. Whether it was a simple query or a more complex issue, they consistently delivered excellent service. What truly sets them apart is their commitment to delivering results. Chase Estate Agents has consistently ensured that my property is occupied with reliable and trustworthy tenants. This proactive approach has significantly reduced vacancies, ultimately maximizing my returns as a landlord. In addition to their professionalism, responsiveness, and exceptional results, the team at Chase Estate Agents exudes a friendly and approachable demeanor. They make you feel like a valued partner in your property management journey. I wholeheartedly recommend Chase Estate Agents to any landlord seeking a partner who is not only professional and responsive but also dedicated to delivering outstanding results. They have exceeded my expectations in every way, and I am grateful for their support. Chase Estate Agents is truly a gem in the real estate industry!

Kam · 15 November 2023

★★★★★ 5/5

Google

One of the best letting agencies I have ever come across . Tom Dominic and his team were and are very professional and very helpful . They assisted us from the beginning till the end whilst we were confirming our rental . They always picked up our calls and were more than very happy to assist us and advise us . Tom I would like to thank you personally , you have been a great help. Thank you for assisting us very professionally and kindly . You and your team made it very easy and stress free during the whole process and I cannot thank you enough for your time and patience . Mariya

Mariya · 18 April 2025

★★★★★ 5/5

Google

It was my first experience to let a house in UK.Initially ,I was totally clueless about the process and further formalities.But the exceptional personality Mr Tom (Our Tomchettan) made it everything easy for us who is my husband's family friend. Tomchettan was very helpful, cooperative, understanding, and professional. He always replied very quickly to all my messages, irrespective of the time, and listened to me very patiently and answered all of my concerns, and explained everything very clearly. I am a person like thousands of queries to clarify .I truly appreciate him and his team's great effort by providing high-quality customer services to us.Genuinely I am so happy that I was able to complete the renting process with his great support.If I ever need to rent a property again, I will definitely contact him only because where i will get a true brotherly guidance. Highly recommended to anyone those who are trying to let a property in the UK.

Manikutty · 13 June 2023

★★★★★ 5/5

Google

Amazing Service from start to finish, for someone who was moving into there first home alone, Tom and his team were really helpful and guided me through the entire process. Would 100% recommend and use in the future.

Mustafa · 10 June 2025

★★★★★ 5/5

Google

Dharmesh Mohane was very supportive throughout my purchase process. He consistently provided prompt and courteous responses, which I greatly appreciated. I would recommend their excellent service, His very informative throughout the process and help us get our first property. Definitely one of the good agent we came across. 🙌 highly recommended.

Dharmesh · 6 November 2025

★★★★★ 5/5

Google

Tom and his team at Chase Residential have been an invaluable source of support throughout my tenancy. Their professionalism and expertise in real estate have made my experience exceptional. They've always been available to address any concerns or questions I had, and their kindness and dedication have been truly outstanding. I highly recommend Chase Residential to anyone seeking a top-notch real estate agency for their housing needs.

Vahid · 15 November 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Senifa and I couldn’t be more impressed with her service. From start to finish, the whole process was handled in professional manner and the move in was smooth and stress free. I would highly recommend Chase Residential to anyone looking for reliable and trustworthy real estate professionals. A big thank you to the whole team!

Santana · 25 May 2025

★★★★★ 1/5

Google

If you are a prospective tenant, run away. Never, EVER use this agency. We had the misfortune of this agency taking control of our tenancy in Sept 2023 - previously, we used to rent directly from the landlord. They will not care about you, or advocate for you, and will only ever prioritise the landlords pocket. They're patronising, belittling, inhumane, cruel and don't have an iota of compassion for humans. They will pepper correspondence with flowery language whilst delivering devastating messages, to appear nice and 'friendly'. We were issued a no fault eviction notice under the guise of the landlord wanting to sell up, to "reduce their investment portfolio" - they're talking about people's homes. They've just remarketed said property for an increase in rent of roughly 30% (despite our rent having gone up around 12 months ago). The property is on Roxborough Park in Harrow - if you're considering moving in, I strongly urge you not to. They've just applied their ~10th coat of paint to the interior as "redecorating", the flat is damp & infested with mould - which requires continuous cleaning. It's likely that the rodents will also move back in whilst it sits unoccupied. The majority of the furniture left in the flat is ancient & falling apart. The fridge is broken & will continuously leak water once the blocked drain pipe fills up again - it can't be moved to be fixed as it will disturb the "pest proofing" around the base of it and/or make a hole in the cheap lino kitchen floor. I can't urge you enough to avoid having anything to do with these soulless, money grabbing, greasy scum of the earth good for nothings. Please heed my warning, or you'll move in to regret it.

Christopher · 24 September 2024

★★★★★ 5/5

Google

I really liked working with Chase Residential Ltd. They are very good at their job. The people there answer quickly and are very professional. They made renting a home easy and not stressful. They pay attention to small things, which is great. They care about both the people renting homes and the people who own them. This is really good. I would tell my friends about Chase Residential Ltd. They are a good company to work with if you want to rent a home.

Lucy · 24 September 2024

★★★★★ 5/5

Google

Dharmesh has been exceptionally outstanding. He helped me get a property with ease and we are very happy for the support and professionalism. Brilliant customer service me would highly recommend Chase Residential. Polite And Helpful staff and very welcoming. Thank You Dharmesh and Team for assistance with mortgage and getting the sale across.

Dipak · 13 June 2023

★★★★★ 5/5

Google

Dharmesh has been exceptionally helpful getting us a house. His very informative throughout the process and help us get our first property. Definitely one of the good agent we came across. 🙌 highly recommended. …

Ramji · 13 February 2024

★★★★★ 5/5

Google

Tom has been a great help in our recent move. We had some complication in our application however Tom was so patient and understanding. He guided us through and we eventually got the property and we are so happy and thankful to Tom and his team for such a proactive and understanding service.PositiveResponsiveness, Quality, Professionalism

Daksh · 13 June 2022

★★★★★ 5/5

Google

We booked our flat from India with Chase and it was an amazing experience. In today's world where spammers are everywhere, Chase team (Dharmesh, Tom, Senifa) helped us in getting our first flat on rent in foreign land without any worries. Thank you for being great and we recommend them for you whether its your first or any move, they are the best in the market. There after services are commendable where they understand the urgencies and needs of tenants. Thank you.

Ankur · 13 February 2024

★★★★★ 5/5

Google

I would highly recommend Dharmesh Mohane and Team at Chase Residential- they provide excellent service and great support throughout the process whether you are renting through them or getting mortgage services. Must use them for sure.

Hashmukh · 15 November 2023

★★★★★ 5/5

Google

Best Estate Agency so far I have worked with. Great staff and especially Dharmesh has been outstanding with processing mortgage for me and getting it done within 2months. Highly recommended and Very professional.

Deevyeshkumar · 15 November 2023

★★★★★ 5/5

Google

So, we were looking for a 1BHK and we get in touch with Dharmesh. He is a very generous person. He guided us on every way possible. It was the first home search for us in the UK and it went extremely well. Dharmesh was always there whenever I have any doubt. He is very calm, Professional and Polite. Dharmesh and his team made our first move very smooth. Thankyou.

Rajan · 13 June 2023

★★★★★ 5/5

Google

Professional services received from Tom and his team. They've been extremely helpful and reassuring with the entire rental process, while being proactive and efficient in resolving arising matters related to a recent move. Great working with them. Cheers!

Sydney · 13 June 2023

★★★★★ 1/5

Google

Not a great experience. Left a holding deposit on a one bedroom flat. Was in contact with the current/departing tenant as we had exchanged numbers as I was going to buy their sofa and other furniture. She informed me that viewings continued to take place numerous times after I had paid the deposit. Both she and myself were very puzzled by this. Also, the ad listing remained online the whole time too, as if the property was still available, which clearly, it was!! Despite me having paid a holding deposit to secure it! Then I received an email from Chase to say that the landlord had decided not to let the property anymore! My holding deposit was refunded but I lost out on the flat and also any others that I may have secured, had I not been led to believe that I had already secured this one. I did email Chase to let them know that I was not impressed, but no reply.

John · 16 October 2023

★★★★★ 1/5

Google

I was on right move looking for properties to rent and I came across a nice apartment, I put in my details and I listed 3 days that I can come in for viewings all were in the evenings. I was then contacted by phone a few days after by Chase Residential to book me in for a viewing, the lady who spoke to me is called Chanelle Pierre. She initially booked us in for Monday at 3:20 but I emailed her back saying if there are any later appointments and she said she can rebook us in for 4:30 which I agreed to. Unfortunately we ran 10 minutes late due to traffic. The navigator was showing we will be there by 4:20 but due to traffic we were 10 minutes late. I realised at 4:05 that we will be late so I emailed Chanelle to apologise and inform her of the situation as her previous emails stated quote “Should you have any problems or if you are delayed, please contact us.” I didnot receive and replies so I assumed everything will be fine. I called at 4:38 to inform them that we are a minute away and that we are not sure where to park. Chanelle answered the phone, I was very politely explaining the situation to which she replied to in a very defensive way saying “but I told you you cannot be late or we will cancel the appointment” I was so shocked by her reply especially that I was so polite on the line and also she never said to me that if we were late they would cancel the appointment, in fact I only ever spoke to her once when she first got in touch to book us in and then all other communications with her were by emails and no where on the emails said that if we are late they would cancel our appointment. Chanelle then puts me on hold for about 2 minutes then comes back saying we have cancelled your appointment because you’re late in a very rude way, I said to her but we have just arrived, why couldn’t they just wait a bit longer especially that it says if you’re delayed just get in touch which she then said to me well why didn’t you get in touch and I said I have emailed at 4:05 and she said “if you cared enough you would have called” at this point I was so shocked I said to her to transfer me to a manager, she refused to do that by first saying no one is available and I said to her then let me speak to someone else and she said what’s it regarding and I said its regarding your attitude, she continued to be rude and when I tried to speak to repeat my request again she said to me “I’m not gonna let you talk all over me” and I said I just want a manager, she then disconnected the line. I was getting so frustrated, I called again and she answered, as soon as she answered I said put me through to a manager it’s my right to put in a complaint and she said what’s it regarding and I said again it’s regarding your attitude so she refused to let me speak to a manager, I said give me your manager’s email or tell me how to make a complaint but she also refused! I was getting very upset as she was continuously provoking me by either staying silent or refusing to let me speak to someone else, I yelled just put me through to a manager and she disconnected the line again! Absolutely outrageous, you cannot deny people to complain!! By far the WORST customer experience I’ve ever had in my life. What an absolute waste of time. If she had initially apologised for the situation and explained that they would need to reschedule as the person conducting the viewing has left then no issues would’ve happened and I would’ve probably just asked to reschedule, but the way this Chanelle came in very aggressive at me blew things out of proportion, and also claiming she said to me that if we are late they would cancel the appointment which is a lie. She really needs to learn to be polite, I think that someone should talk to her soon before your business suffers. All of us need to learn something new occasionally. I guess it is her turn. .

Jumana · 17 August 2023

★★★★★ 5/5

Google

Dharmesh & his Team - have been excellent. I could not have asked for a better experience with regards to dealing with my property. From beginning to end the level of professionalism was second to none. During some unnecessary delays towards the end due to legal work, the communication, support and help from Dharmesh was outstanding. I would not hesitate to use them again. Thank you.

Shila · 13 June 2023

★★★★★ 5/5

Google

Amazing Service by Dharmesh and the their team. Managed by rental investment really well and helped me get the relavant license in place too. Found me good tenants as well. Really appreciate the Service. Thank you

Roshani · 15 July 2025

★★★★★ 1/5

Google

I wish there were fewer stars than one. The service provided by Chase Residential was appalling. I was only able to see the property from a video viewing, as I was living very far away. The video showed a decent property. When I arrived, the flat was unlivable. Floor to ceiling mold, many things broken, smoke alarm without a battery, damp, insects, etc. I arrived in the evening, so I stayed one night and left in the morning. I got my deposit and rent back because the landlord and agency had no reasonable defense for the state of the property. However, I requested compensation for the enormous imposition of having to find a new flat at a moments notice, having to place all my belongings in storage and having to miss work to find a place. Chase Residential did all they could to avoid answering and behaved without a shred of integrity. They were culpable because they rented the place to me but were evasive and unprofessional by not accepting any responsibility. It is disappointing that such an establishment exists. I received no compensation.

Sebastian · 13 June 2023