Barnard Marcus Lettings Middlesex reviews

★★★★★ 1/5

Google

I appointed Barnard Marcus (Feltham Branch)to support the sale of my house, I expected the basic level of customer service this firm is famous for, however I was left extremely disappointed. I remain available for the regional/area manager to make contact with me to disclose some of the issues I encountered. I would not recommend this company if planning to use them to sell a house. To date no one from Barnard Marcus has made contact with me….. dreadfully for their brand…..do not use! Still no contact after 9 months from a regional manager to discuss the issues encountered….they’re clearly not keen on listening to customers’ feedback on their local branches’ (Feltham) performance.

Mario · 13 June 2023

★★★★★ 5/5

Google

I would like to say Thanks to Mr Evan Dyer (Feltham branch Manger), Karim who helped me filling up forms right from the beginning and especially Marina who guide me through to the successful mortgage for my first time home and Thanks to her for recommending me essential insurance products. Wonderful service of friendly Feltham team really makes my home buying process so smooth.

Htay · 13 June 2023

★★★★★ 5/5

Trustpilot

Kecia Sales Progression

Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.

P · 25 June 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus Wallington Big SCAM…

Avoid using/selling/renting via them. Specially Elliott Kind and Alex Woods, 2 of the most unprofessional and unethical people I ever had the displeasure of meeting. Barnard Marcus Wallington is nothing short of a disaster. Incompetent team members, some are passive aggressive. Liers and extremely unprofessional. Mis-marketed and mis-sold - I complained to their compliance team and they offered me some compensation (wasn’t enough to cover cost of stress). I raised the issue with the Ombudsman now. It’s extremely important that all disgruntled customers to follow complaint process so they’ll learn a lesson.

Lara · 22 June 2021

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah-Mortgage Advisor

Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon

Adrian · 21 June 2021

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 5/5

Google

Marina has been an absolute dream to have as a broker, she has been extremely helpful throughout the whole process, not only the mortgage but every aspect of our move. She is patient, knowledgeable and reassuring which are all great qualities when dealing with people and stressful processes. So much so that I know if I ever need advice or help in the future I would be lucky to have the opportunity to work with her again. Can't thank you enough Marina.

Sophie · 13 June 2021

★★★★★ 5/5

Google

I would like to thank Barnard Marcus especially Danielle for representing them so professionally. Her friendly service and going out the way to help is beyond measure. Although we didn't seal the deal in the end only due to finding another place closer to where we originally wanted to go, it was Danielle's enthusiasm, knowledge and work ethic that contributed to us almost sealing the deal. Apologies for the last minute U-turn but your efforts didn't go unnoticed and we appreciated you. When we move again, we will hope to find you, or someone even remotely similar, whichever company you would be working for at that time. Having seen many agents, your smile has been most welcoming and warming as is your positive 'can do' attitude. You're a real asset to Barnard Marcus and not even the sky can be the limit for you. Thank you for being fantastic throughout our selection process and being very professional despite the last minute U-turn from us. Barnard Marcus - you have someone representing your brand to the top level that is expected from a professional please on behalf of us we would like her to receive some internal recognition as I'm sure she sets the bar for many in such type of role. Thank you Danielle 😊PositiveResponsiveness, Quality, Professionalism, Value

Mack · 13 June 2021

★★★★★ 3/5

Google

I would like to especially thank Marina Nguyen, the mortgage advisor for the excellent service that she had provided during our mortgage application process. I would rate Marina 5 stars for her patience in answering multiple queries from me and for her efficiency in dealing with the paper work. She has made the mortgage process stress free. Would recommend Marina to anyone for their Mortgage application without hesitation. With regards to the other team members in Barnard Marcus, I wish I could provide a similar feedback, but apart from the initial sales process, I received very little support in getting the right information. I had to scramble for information and the support provided from the relevant team didn't help in any way to reduce the stress, albeit I can say more stress had been added by the team by providing incorrect information. On the whole I would rate Mortgage service as excellent, pre-sale service is good, with regards after sales service i.e. from the point of sale agreed to completion, it's better to not have any expectations. I would suggest speak to the seller directly rather than relying on Barnard Marcus for information on your queries.

Krishnam · 13 June 2021

★★★★★ 5/5

Google

Barnard Marcus, Feltham and specifically Evans team have been fantastic. This is the second time we have used Barnard Marcus and again they were excellent. Despite shopping aound we were happy to use Barnard Marcus. You pay for what you get which is an outstanding service! The whole process is efficient and I would describe the service they provide as professional and customer centred. Evan works tirelessly to ensure your transaction runs smoothly. Nothing is too much work from him and his team, every query we had big or small was always responded to quickly and with as much detail as appropriate. The advertising of our property and viewings were arranged seemlesly which led to a quick sale - for a price far better than we expected. We do not plan to move again anytime soon, but I would definitely recommend Barnard Marcus to anyone considering selling their property. The main reason for our positive experience I believe is because whilst house selling is their everyday business, it was probably the most important decision of our lives, Evan and his team appreciate this and ensured we felt our transaction and custom were highly valued. We are very grateful to Evan and the entire Barnard Marcus, Feltham team. On a separate point we have used the mortgage services provided by Marina, for which we have provided a separate review. Marinas service is also brilliant and we would definitely advise using her services to any potential house movers.PositiveResponsiveness, Quality, Professionalism, Value

Gagz · 13 June 2021

★★★★★ 5/5

Google

Exceptional costumer service to the state agent Aaron ⭐⭐⭐⭐⭐ because of his positive attitude, very approachable, motivated, kind, honest and willing to help and he pay attention to details to what his clients needs. Me and my husband we felt treated well on his welcoming attitude. That makes us decide to purchase the house from this agency. Something we didn't felt from others. He is a great asset to your team... His positive attitude shines to what he is doing. That makes clients feel special and well treated. And I will highly recommend Marina the Broker⭐⭐⭐⭐⭐ not only she have a communication skills to resolve clients issues and she foster a positive relationship. Very professional and knowledgeable on her field of expertise, she will guide you every step of the way. Easy to talk, though so weird we haven't met her in person we only spoke to her by phone but it felt we known her for long, that's how accommodating and helpful Marina. This team will help you reach your dream. Highly recommended to all.PositiveResponsiveness, Quality, Professionalism, Value

M.Belinda · 13 June 2021

★★★★★ 1/5

Trustpilot

Barnard Marcus is a disgrace - AVOID

Landlords tend to get a bad rap and it’s often well justified. However, there’s a strong case for looking at the role of management companies in promulgating these perceptions. Barnard Marcus is one such company. I had them manage my house in Tooting, which I let out while working overseas. It was one of my worst decisions. They were dreadful: lazy, uninterested, unresponsive, incompetent and, in my view, dishonest.- Barnard Marcus spent in excess of £1,200 over and above the amount they quoted to me for professional cleaning, without seeking my approval first. They refused a refund.- Barnard Marcus did not do the house inspections as contracted, because they didn't have a key (it admitted this was the case and admitted to not doing the property checks). It did nothing to get a key or get access to the property.- A consequence of no inspections was that 8-10 people were living in the property suitable for 4 max. My lawyer and Sequence (Barnard Marcus's parent company) confirmed this. As well, a partition was put into one of the bedrooms without permission, which had to be removed. Barnard Marucs refused to refund the cost.- There is no evidence that Barnard Marcus undertook any checks at all to see if an HMO license was required for the property.- Had Barnard Marcus been on top of the situation, when the tenant (it was a company let) stopped paying the rent, it would have been easier to manage and less costly.I have other issues with Barnard Marcus regarding their work practices, but I'll spare you...I made a complaint to The Property Ombudsman (TPO), which weirdly replied that the above poor practice/bad governance was not a problem because there was no emergency or disaster. The derisory compensation recommended by the TPO was, by some strange quirk of fate, exactly the same as what Barnard Marcus had offered - to me, a clear example of the TPO serving its paymasters. I declined the compensation.The culture of the Barnard Marcus Tooting office is rotten - it should be put out of its misery. But the same can be said of the entire Wandsworth network if it allows this sort of service to persist. It's just a brand within the Sequence group, but it deserves to be out of business. It's a disgrace.Happy to provide more detail.

James · 25 May 2021

★★★★★ 5/5

Google

Having used Barnard Marcus before, I was happy to use them again when trying to find a property for myself and my husband. I dealt with the lettings manager Sophie who was professional in every way. All enquiries and emails were answered quickly and the service we received we were extremely happy with. Sophie is a credit to the branch and the company.

Gemma · 13 June 2023

★★★★★ 1/5

Trustpilot

Awful service

Just helped my girlfriend move into a flat in London today, flat was full of the old tenants property. It was supposed to be cleared and cleaned but was filthy and they hadn't even bothered to get rid of the crockery / food / bedding etc. Flat was in way worse condition than promised, curtain rails sellotaped together and loads of stains/ v unclean. We were given the wrong keys and had to wait over an hour after we finally arrived at the property to get new ones. On top of that the boiler didn't work. We were dealing with Monika from the Putney branch, and were told none of this was a priority or an emergency and we had to wait 48 hours until they would it would be acknowledged by a manager. Awful service and really disgusted by what we've been provided with on move in.

Oliver · 27 February 2021

★★★★★ 5/5

Trustpilot

Positive experience

I have read all the bad reviews but have to say that this was not my experience. From the first viewing to the final exchange of contract, Jake was always helpful and friendly. Was always available, answered all my questions and dealt smoothly with any hiccups. I am very happy in my new home

Janet · 31 December 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Highly professional and very determined to do everything possible to sell my property. I had 5 agents and had read through some of the reviews and decided to call them as my friend had a very good experience. Well I can say that is that I was very impressed with the process from start to finish. Don't believe everything you read these guys in Peckham were simply brilliant. Thank you for making my sale as seamless as you did. Well BM Peckham

George · 9 February 2021

★★★★★ 5/5

Trustpilot

Thank you Mark Williams - Peckham Rye

I initially contacted the Peckham Branch for the sale of my property and had the branch manager Mark Williams visiting my property for an evaluation last week. Mark was very professional and honest in the advice that he was giving me. He only knew the market but also came with a plan to make it work for me. We had over an hour conversation and I was keen to let him market my property. I then went on trustpilot and read the reviews. I felt like we built good rapport and therefore I decided to give Mark a call and discussed my concerns with him aware of my concerns. Again Mark did not try to brush my concerns under the carpet but instead explained how the branch works, walked me through their client management process, how he will deal with my property, the point of contact etc which I must admit felt reassured. We went forward and signed the contract and even arranged for a photographer to come and take pictures. Fortunately my circumstances changed and there was a need to sell my property, I then called Mark again and explained the situation. Again he was very supportive and provided good contact and advice on how to deal with the new situation. I appreciate situations are different but I am glad I spoke honestly with Mark . I will definitely recommend using his service for the sale of your property. Thanks Mark!

Nadine · 7 February 2021

★★★★★ 5/5

Trustpilot

I can't rate highly enough!

I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍

Jane · 5 February 2021

★★★★★ 1/5

Trustpilot

Bad service from 2019 to 2021

From 2019:I had a terrible experience with this office.We found a beautiful flat that we ended up letting but the process was terrible.Kirsty was our "agent" but she pretty much ignore us the entire time.She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.For 2021:Its been over a year since the issue above and I am sad to say the one star still applies.We have a wonderful property and a great landlord but I am baffle by the lack of professionalism and support from banard Marcus, at least from the tenant side.Since November I have been chasing them to make an amendment to my contract. Kirsty avoided my emails and calls the same way she did last year so after a month I had to pretty much beg to be given someone else to help me take care of this.Joshua was very nice and polite and connect me with the person who should amend the contract, it’s been weeks and still nothing though. I was told that the contract was sent to the landlord but this doesn’t seams to be true and he says he didn’t received anything.I just lost a family member due to the pandemic, I just want to focus on my family but I can’t because the banard marcus team simple seems to refuse to fulfil their commitment and help fix something they should have done back in November when I first contact them.

Gonzalo · 31 January 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021

★★★★★ 1/5

Trustpilot

very bad and unethical estate agent

If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.

Thoi · 28 January 2021

★★★★★ 5/5

Trustpilot

SOUTH CROYDON BRANCH - ELLIOT PURCELL

We sold our house in Dec 2020 finally and are very very happy in our new house.Our house was under off 5 times so it was a long exhausting process due to the changing situation for potential buyers with furlough etc but Elliot Purcell was awesome, very committed to helping us and getting the job done, even negotiated for us and guided us on the house we bought. He guided us through a number of tricky situations, was always thinking of plan B and cut through the Bull S___ so we always had very frank but respectful discussions which is the way this process needs to be. If you are assigned Elliot Purcell you will be good hands - just listen to what he has to say, he knows what he is doing!

Claire · 16 January 2021

★★★★★ 5/5

Google

Great service from Barnard Marcus branch in Feltham, from start to finish. Very professional and excellent photos which gave that edge above other local estate agents. Worked very hard if organising viewing days and kept me up todate on the progress of the sale of our house. A special big thanks to Evan and his team (Aaron, Ajay, and Kecia) thank-you for making it as stress free as possible! Well done!

Susan · 13 June 2022

★★★★★ 1/5

Trustpilot

No idea whatsoever

I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.

Lynda · 5 November 2020