Barnard Marcus Lettings Middlesex reviews

★★★★★ 5/5

Trustpilot

A big thank you to James and his team Barnard Marcus Epsom

James came to our house for a free valuation. He was friendly, professional, answered all our questions and really on the ball. We knew straightaway that our house was in good hands. We were offered in excess of the asking price which was excellent. James and his team work hard for it. Unfortunately, due to an unforeseen circumstance, we could not go forward with the sale. Again, speaking with James was so easy and truly showed his professionalism even though the sale did not take place. Would highly recommend James and his team at Epsom branch.Jason

Gepard · 25 April 2022

★★★★★ 5/5

Google

We are absolutely thrilled with the exceptional service we received from Marina Nguyen, our dedicated Mortgage Broker. Her commitment and remarkable efficiency truly set her apart. Marina exhibited a remarkable level of attentiveness throughout the entire journey, consistently proving herself to be both attentive and proactive in addressing every concern that arose. Her availability and willingness to go above and beyond reassured us at every step. Without a doubt, Marina Nguyen's expertise made our home acquisition experience nothing short of exceptional.

Bhavina · 16 September 2023

★★★★★ 5/5

Google

Marina responded very quickly, and her replies were always prompt. It was a very pleasant collaboration.

Lu · 16 February 2026

★★★★★ 5/5

Trustpilot

Steven is the best agent you will meet!

I Just wanted to say that we are so grateful for Steven Bakare at Barnard Marcus Thornton Heath! He literally helped me so much. If he hadn’t helped me we wouldn’t be in our perfectHome! We were in a hurry to buy a new house for our two daughters (both toddlers!) Steven found us the perfect house and got us an excellent deal. There were many interested parties snd we still feel like we were so lucky to have got the house at the price we did! We are happy and settled in our beautiful house. Honestly so grateful. Today my 3 year old said that she loves our house so much and it just made me so happy. It’s the perfect place for us and we wouldn’t have had this if it wasn’t for Steven! We moved in within 6 weeks of seeing the house! So grateful! Definitely recommend Barnard marcus to everyone.

Mia · 7 February 2022

★★★★★ 5/5

Google

I recently made an enquiry for a shared ownership property. Although I didn’t qualify for it, a member of staff at Barnard Marcus by the name of Karim went above and beyond by sending me properties local to myself. He allowed me to get better understanding of getting on the property ladder. If it’s top notch service your after I couldn’t recommend Barnard Marcus and Karim enough!

Isabella · 13 June 2023

★★★★★ 5/5

Google

Choosing an estate agent can be a difficult decision. As it was the first time selling it was important that we felt confident in our estate agent. Evan and the team at Barnard Marcus were supportive, professional, and achieved us over the asking price for the sale of our property. And we have already recommended them to our friends as they are the best agent in Feltham!

N · 13 June 2023

★★★★★ 5/5

Trustpilot

I had the pleasure to liaise with…

I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.

Keith · 22 April 2026

★★★★★ 5/5

Google

I had a very positive experience with Barnard Marcus Estate Agents in Feltham. Having used a different Estate Agent initially who weren't able to sell my property, Barnard Marcus provided a polar opposite service. They communicated clearly and frankly, understood my needs and delivered on everything they promised. If ever any queries arose, they were available to discuss over the phone or via email in a prompt manner. Most importantly, they sold my property at the asking price in the time frame they had indicated, making what can be a stressful experience, as smooth as possible through their handling.

Amy · 17 August 2023

★★★★★ 5/5

Trustpilot

A very big thank you to the Barnard…

A very big thank you to the Barnard Marcus team in Croydon! Special thank you to Ellie! Ellie is a very talented, friendly and helpful young professional. She is an exceptionally hard working lady, unbelievably nice with excellent customer service skills. Her continuous contact over the telephone and via email advising on available properties that meets my needs were absolutely amazing! I wish her a long and successful career at Barnard Marcus!Thank you so much for being there!Preethima

Preethima · 20 March 2022

★★★★★ 1/5

Trustpilot

I was very interested in a property in Mitcham, Surrey

I was very interested in a property promoted by BM's Mitcham office. I told the agent I had £500k in cash and arranged a second viewing (I was prepared to offer up to £485). The agent told me (I'm paraphrasing) that if I didn't use BM's conveyancing services my bid would be deprioritised. I told him I would not be using BM's conveyancing - I don't understand how one agent can act in the interests of two parties to a contract.As I arrived at the property for the second viewing he called to say a sale had been agreed earlier in the day. I spoke to the vendors and they told me the sale agreed was £461k. My best guess is the buyer had agreed to use BM's conveyancing services which probably meant an additional £3-5k to BM and a bonus to the agent - I stand ready to be corrected. The agent sold the property in under two weeks from it going on the market. He told me it was urgent as the vendors had found a place and were eager to move - the vendors told me at the second viewing they were still looking. For some reason, the agent wanted a quick sale.....sold in under two weeks with other potential offers known.....!!!!I believe the agent did not act in the best interests of his client. There is a potential conflict of interest for BM in promoting their conveyancing services and ensuring their client's best interests.

Joe · 17 November 2021

★★★★★ 2/5

Trustpilot

Overall I wouldn’t recommend

As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.

Sarah · 1 November 2021

★★★★★ 5/5

Google

I and my husband have had a great experience with Marina Nguyen and the team of Barnard Marcus. Marina went above and beyond her duties to help us to get our dreamed house. Marina is very professional, efficient, straight forward and she’s got years of experience in the field. We would like to recommend her services to everyone who is looking for a stress-free mortgage process. Thanks for your outstanding workPositiveResponsiveness, Quality, Professionalism, Value

Maisa · 25 August 2022

★★★★★ 1/5

Trustpilot

It should be possible to give 0 stars…

It should be possible to give 0 star reviews because it would be entirely relevant for this business.Despite being able to go on for days about how unprofessional, rude and disinterested the Letting Manager was at the Addiscombe Road, Croydon branch, the short version of this is just how abysmal each and every person managed to be at their job.From the point of holding deposit payment there was a complete lack of communication that in the end, caused us to have to pay an additional months rent at our old address simply because they took too long to confirm whether or not we were able to hand our notice in.On one occasion when trying to get through to the Letting Manager, Anton, he outright told me that Anton was out of the office...while speaking to me. Information was constantly contradictory from the same person as they tried to give me the run around by not being able to answer simple questions. I eventually had to find and contact the landlord myself to get any form of movement and the only reason i didnt withdraw my application (deposit be damned) is because BM would not be the property managers and so i wouldnt have to deal with them again.My partner and I had come a private landlord before this and needless to say, BM completely ruined any positive experience of dealing with a letting agent. I wish i had done my research beforehand as i would have held out for a company that seemed to actually care about tenants in any way.

Charlotte · 28 October 2021

★★★★★ 1/5

Trustpilot

❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.

My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.

Ames · 3 September 2025

★★★★★ 5/5

Trustpilot

Great experience with Ealing branch

I used Barnard Marcus in Ealing to sell my flat and having dealt with many Estate Agents in Ealing I found these guys to be a breath of fresh air. I initially dealt with Kelly who was on the ball and understood the potential of my flat and, unlike other agents, didn't try to persuade me to drop the price in order to get a quick sale. Lee dealt with the clients and did a superb job with the negotiation and was helpful and proactive to ensure the sale went through fast and smoothly (it actually went through in 5wks from offer to completion, which I still can't believe!) There were a few lumps and bumps along the way with solicitors, but Kelly stepped in as soon as I raised the issue with her and promptly sorted it out.I guess the quality of service comes down the personalities involved and based on my experience with these guys I would not hesitate in recommending them.

Simon · 19 October 2021

★★★★★ 5/5

Google

Extremely pleased with the seamless and speedy manner in which everything was managed. This was my first time purchasing a property so I felt quite overwhelmed and confused by all the steps going in, especially when it came to the mortgage. However, Marina helped me understand all the complexities involved and was very helpful and supportive throughout the process, which made it all feel a lot more easier. The team at Bernard Marcus are friendly, helpful and knowledgeable. I recommend them to anyone looking to purchase a property!

Konstantin · 18 July 2023

★★★★★ 5/5

Trustpilot

When you try to buy your first property…

When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!

Katerina · 24 January 2022

★★★★★ 1/5

Google

Marina Nguyen cost us our dream home, we should have seen warning signs from the shabby little back office, but Marina was recommended us by friend we think they must have met another Marina, completely let us down with our mortgage which cost us a home we really wanted. We deal with other broker, no problem.

Chi · 14 June 2019

★★★★★ 5/5

Google

Massive thank you to Evan Dyer ,thanks to him we managed to get our dream home. He is there for us every step of the way, his guidance, professionalism, friendly approach and support are priceless. We are also using the Barnard Marcus Feltham mortgage services, Ragbir Gosal is simply the best. We can't recommend them high enough. If you need endless support, transparency, professionalism and friendly approach you have to call them.PositiveResponsiveness, Quality, Professionalism, Value

Petya · 13 June 2022

★★★★★ 1/5

Trustpilot

Avoid. Do not put your home on the market with them.

Initially we were impressed, but I think we had one good agent in an office of inexperienced, unproductive, un-proactive and very negative agents. The good agent left, and the stark ineptness of their branch stood out like a sore thumb (Kennington).We also ended up on the market with them for 20 weeks (locked into a contract, where the time frame wasn't highlighted to us. FYI it's in the very, very small print on the back of the (5?) page contract, so be warned). Our notice period was 4 weeks, and when we asked to be released 2 weeks early, they refused to budge. Even though they seemed tired and bored with our property, and certainly didn't seem to care to try to sell it in this period. We wasted time, they wasted our time, their manager was incredibly rude as well, which was very upsetting (we complained, it was 'resolved' in the way these things actually rarely are). Overall, their dour and miserable outlook seemed to seep into everything. I wonder if this negativity (probably spun as realism) is writ into their training, as we got a similar bleak and negative chat from a BM agent on the other side, when we were trying to buy. Which made us avoid looking at any properties for sale with them. They made the exhausting, emotional and difficult process of house selling ten times worse. And when we gave our notice they didn't even bother to say, 'we'll endeavour to sell your property in the intervening time' (which would have been a good party line, even if they weren't planning to). We finally switched agents and sold within 2 weeks. Painful. Don't fall into the same trap. Avoid.

RoVo · 15 September 2021

★★★★★ 5/5

Google

We couldn't be more satisfied with the exceptional service we received from Marina, the mortgage adviser at the Feltham Branch. She has been our trusted advisor since we purchased our first home in 2013 and subsequently our first and second buy-to-let properties. Recently, we successfully secured a competitive mortgage rate for our third buy-to-let investment. Highly recommend!

KK · 15 October 2024

★★★★★ 5/5

Google

Me and my partner was advised to contact Marina Nguyen by several friends who have got a mortgage with her. Marina was always on hand to answer our questions and was very responsive on email and phone, very friendly and approachable. She took time to run over all the details with us and was able to secure our mortgage. Marina helped set up all out life insurance and home cover making sure we had everything we needed for our family within out budget requirements. Marina represented Bernard and Marcus very well and due to using them have a life time membership. I would be really happy to work with Marina again and would recommend her to any of my friends / family who are looking for a mortgage or advise. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Ben · 25 August 2021

★★★★★ 5/5

Trustpilot

What can I say about Barnard Marcus?

From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all

Robert · 4 August 2021

★★★★★ 1/5

Google

Rebecca from letting is extremely rude and unhelpful. She was late for my viewing with no apology and didn’t let me know , told me she could not show me any other properties as she needs to take her lunch break and was extremely negative throughout the whole viewing. She gave the impression she did not want to do her job nor be present. Bernard Marcus used to be a great establishment with competent staff now I beg to differ. Bernard Marcus has gone down hill and your staff reflects that !

285 · 13 June 2023