Xenia Students Middlesbrough reviews

★★★★★ 1/5

Trustpilot

Idiots

My experience with them has been one of the most damaging and distressing chapters of my life. Over four years of mismanagement, they drained me financially, devalued my property to less than half its worth, and left me entangled in endless emails and legal issues. Their behaviour shows a shocking lack of professionalism, and it’s clear I’m not the only one, many others have suffered at their hands. Whether you’re a landlord or a tenant, you are not safe dealing with this agency. They have caused harm to far too many people and should be held accountable. They are useless and scammers

Garbo · 9 July 2025

★★★★★ 1/5

Google

Got a room here window broken early on wasn’t fixed for seven months emailed again and again still not heard anything and now attempting to charge me over 200 for minor cleaning fees. Staff were friendly tho but still definitely do not rent here.

Alex · 16 August 2025

★★★★★ 5/5

Google

The reception at Rede House are absolutely lovely. Nicci and Niel are both so helpful and kind, creating a welcoming and supportive environment. They are always available to speak with in person.

Jasmine · 16 November 2025

★★★★★ 3/5

Google

The accommodation itself is pretty alright. Rooms have plenty of space, the kitchen includes most of what you need, though you will need to bring your own bin, kettle, toaster, and dish drainer. The chair that comes with the room is rather …

Charlie · 16 July 2025

★★★★★ 1/5

Trustpilot

Complete wasters

Complete wasters. I dealt with Rodolfo Pettinato and Solomon and both are equally as useless as one another. After my door got damaged they accidentally gave the deposit back to tenant who went of laughing. Complete clowns. Xenia are worse than bad.

Ramesh · 3 January 2025

★★★★★ 1/5

Google

Because of this dormitory, I hope Google can add a zero-star option, because I don't even want to give it one star. It's extremely bad！！！！！

1 · 16 December 2025

★★★★★ 1/5

Trustpilot

I will advise anyone looking for a…

I will advise anyone looking for a rental apartment that is affordable to avoid this company completely. My experience with them is something I will not wish on another. It was affordable in 2020 - 2021 suitable for a student like me, however, I have not rested since I left their rental company in 2021. They send me email every year claiming I am owning them rent in arrears which is practically impossible as I paid my rent every month then and before I could leave the rented apartment, I was cleared by the admin on everything after a check of the apartment and my account with them was done. They continued pestering their life not mine until 2023 when they claimed my deposit from TDS claiming that they discovered I did not complete my rent payment. How? After I was cleared in 2021? Then just yesterday in 2025, after claiming my deposit in 2023, they are sending me emails that I am still in arrears? Is it a crime I rented an apartment with you? How can I still be in arrears in 2025?

Mary · 26 March 2025

★★★★★ 5/5

Google

A Truly Lovely Stay at Rede House Student Accommodation My time at Rede House Student Accommodation in Middlesbrough, UK, was nothing short of delightful. From start to finish, the experience was incredibly positive, …

Shivam · 16 August 2025

★★★★★ 1/5

Trustpilot

Quite simply the worst lettings agent.

Quite simply the worst lettings agent I have ever come across. I have been waiting a response to numerous emails for over 3 weeks, no promised return phone calls after 6 separate attempts.

Ben · 29 May 2026

★★★★★ 1/5

Google

Heating and hot water not fixed for half a year.

Ris · 16 March 2026

★★★★★ 1/5

Google

The staff are really rude and when I first moved into my room it wasn’t even cleaned. Whenever I asked for help they the staff are always reluctant to help. For example when I asked them if I parcel came they would say “look at it yourself” this is a big problem because it means someone can just take other people parcels. Also the parcel collecting policy is really unhelpful as we can only collect it at certain times of the day, I hope this changes because some of us are busy.

B · 22 June 2023

★★★★★ 5/5

Google

I have been a resident at Rede house for 3 year and it’s been an excellent experience throughout. Nicci who is the manager has always been supportive and very accommodating. Neil from maintenance is very reliable, and quick to sort anything considerably quickly within a 24 hour period. Thank you to them both for my stay and making it comfortable and enjoyable.

Bryony · 23 August 2025

★★★★★ 4/5

Google

Loved my flat. Spacious, modern and had all I needed. Location is good too, as it's only a 5 min walk to uni, and even less to the main shopping street etc. My main issue was being on 1st floor and facing Corporation Rd - the noise from people leaving night clubs and bars between midnight-3.30am did wake me up quite a few times. Apart from that, I loved my stay. Whenever I had an issue or something broke that was usually fixed fairly quickly. The cinema room can be a bit tricky to figure out in regards to wires and all, plus we had some issues with the front door not closing properly (sometimes due to residents, sometimes the actual door) - but we had some fun nights despite all that. It's a bit pricey compared to other accommodations, but I personally think it was worth it

Monika · 22 June 2020

★★★★★ 5/5

Google

I lived at Rede House for 3 years, Nicci was an amazing manager! She went above and beyond, one of the main reasons I stayed for 3 years. Neil was really good too, always happy to help.

Pooja · 22 June 2022

★★★★★ 1/5

Trustpilot

DO NOT BOOK WITH XENIA

I am extremely disappointed with the service I received. From the very beginning, Fiona, Leighton and Liam all promised that a new mattress would be delivered to resolve the issue I had raised. Unfortunately, this never happened. Despite being reassured several times, weeks have now passed and I am still left without what was promised.

Naz · 19 September 2025

★★★★★ 5/5

Google

I’ve lived at Rede House for two years and have had no issues during my stay. The rooms offer great value for the price, especially when compared to other accommodations in Middlesbrough, you get much more space for your money here! Plus, all your bills (water, electricity, etc.) are included, which is a fantastic bargain. The staff are warm and friendly, and they take the time to genuinely engage in conversation with you, rather than just going through the motions of their job. The cleaning staff regularly vacuum the corridors, and parcels can be collected from behind the reception desk. I’ve seen some concerns about parcels being left outside the secure reception door, but this only happens on weekends when staff aren’t available to receive them, and it’s entirely due to the courier, not the accommodation. Otherwise, parcels are securely stored in locked postboxes marked with your room number. If there’s an issue with your room, like a light not working, the staff are quick to respond and assess the problem. In most cases, things are fixed right away unless a part needs to be ordered. Overall, I’ve thoroughly enjoyed my time at Rede House and would highly recommend it to any students looking for a comfortable and affordable place to live

Amber · 25 October 2024

★★★★★ 5/5

Google

Accommodation is good value for money with very helpful staff, Garry does a great job at cleaning the hallways and rec rooms, Neil is happy to help with anything regarding repairs and is very polite making sure to respect privacy and Nicci is welcoming and happy to help when she can. Overall great accommodation.

Lewis · 22 June 2023

★★★★★ 1/5

Google

Fire Alarm sounds at all hours of the night, as of writing this it has gone off at 4 am, half the time it goes off multiple times in the same day and night. I get that it is the residents fault and not that of the staff but the fact that it is always someone smoking in their room after a night out and there are no punishments from the staff. its terrible in my opinion and I can not recommend it, especially for people who suffer from anxiety. you will be afraid to go to sleep.

Aiden · 22 June 2022

★★★★★ 1/5

Trustpilot

Promised calls now for nearly 4 weeks

Promised calls now for nearly 4 weeks. Help 24/7 that is the biggest lie. Head Office staff….. no manager available every time and they again don’t call back. Was put on high priority call back again yesterday no call last night they call you at 9am guess what I called them and no manager available. Our son has not moved in yet and he won’t be. I want a full refund today and Burgess House Newcastle has the worst reviews ever rats, alarms going off, smelly , no service, no help . I will be putting this place down until I get my deposit back but do not use Xenia.

David · 3 September 2024

★★★★★ 5/5

Trustpilot

Had a great experience with Xenia…

Had a great experience with Xenia Students, service was professional and proactive would highly recommend!

Elliott · 19 June 2026

★★★★★ 5/5

Google

I moved in September 2020 and I’ve had nothing but a pleasant experience, the rooms are a lovely size with a well catered kitchen. Apart from noise from the outside street If you leave the window open I’ve not had any trouble with noise from my neighbours. Anyone that complains about noise needs to lighten up and shouldn’t of gone to uni in the first place if you can’t deal with a bit of noise. Never used the cinema or gym because of COVID so I can’t comment on those but the staff are lovely and I would definitely recommend staying here. The only thing that bothers me is the freezer thats a bit temperamental. Sometimes my food is so icy others it’s hardly frozen so be aware

Tia · 22 June 2021

★★★★★ 1/5

Trustpilot

Just awful

TERRIBLE COMPANY, buildings are left in an unsafe state with no problems ever being fixed. The attitude of the staff working for this company is absolutely appalling and they never take any concerns seriously. Do not ever rent or live in a building managed by this sham of a company. You will live to regret it (coming from someone who has lived in a building managed by Xenia).

Rachael · 10 December 2024

★★★★★ 1/5

Trustpilot

non-existent customer service

zero staff around the building most of the time. if you accidently leave your keycard in your room, dont expect to be let back in especially if its a weekend.

Dila · 18 January 2026

★★★★★ 2/5

Google

Two stars because the facility is okay-ish. Didn't use the building cinema as it was closed all the time, the gym is dirty and unhygiene. Two gentlemen staff are friendly and actually competent, unlike the incompetent manager Nicci. If it weren't for them I'd gladly leave this review at one star. When I moved out she threatened me that my deposit is being deducted because I took out my own mattress. Despite evidence in both video and text being repeatedly shown to her, she insisted that I "must return what wasn't mine". Whilst it's the job of the staff to take note of the inventory, I was willing to provide extra evidence to prove that the mattress is mine. However, whatever reason I tried to convey didn't seem to be acknowledged by her at all. She gave in only when I cited the original email (which again she should have record of) and quoted the tenancy agreement which clearly states that I am right and she was wrong. Still she did not acknowledge the final agreement, but I insisted having that as a mutual written consent as evidence so three emails later I finally got an "OK". Needless to say, absolutely no apologies from her throughout the entire process when she should have handled the situation better instead of blaming the tenant.

Tống · 22 April 2024