Linden Homes North East Middlesbrough reviews

★★★★★ 5/5

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Fantastic service

We moved into our new home in December and we absolutely love it. We are extremely happy with Linden Homes. From start to completion it has only taken 15 days. They brought our house so there was no hassle with estate agents they arranged everything. The sales representative Denise was fantastic she was so helpful and professional and couldn't do enough for us. Stacey the manager was great too and everything was followed up and dealt with very quickly and all of the workmen were very polite and explained everything they were doing. The service was the best we had ever received and would highly recommend buying from Linden Homes.

Miss · 7 January 2019

★★★★★ 5/5

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Colin and Co have been amazing…

Colin and Co have been amazing throughout the whole process. I really felt as though I was being looked after and any questions I had, I felt comfortable asking. They respond to emails promptly which really makes the process more smooth sailing and fast. Would definitely recommend Linden Homes for anyone looking to move into a new home.

KT · 27 July 2025

★★★★★ 1/5

Trustpilot

Unsafe building site

This builder shows no consideration for site safety. The front doors of near-finished houses in Boorley Park are left wide open and there are big gaps in the fences. Almost every weekend teenagers go onto the site, inside (sold) houses, up unsecured scaffolding, ... This shows very little respect for the customers who spend a lot of money on these houses.

Jeroen · 24 June 2025

★★★★★ 1/5

Trustpilot

Don't bother!

Went to look at the show homes with my boyfriend, were told we weren't allowed to view as the show homes were not 2 beds (which is what we were interested in) what difference does it make if the show home is a 2 bed or a 6 bed? The sales woman was so rude and stuck up, we were made to feel as if we were inadequate to view let alone buy one of these homes, most probably because of our age. There was another couple already in the office and we were mortified by our treatment, it was like she couldn't get us to leave fast enough! We had a deposit ready to put down but after reading these reviews it looks like we've dodged a bullet with Linden Homes!

Chloe · 2 December 2018

★★★★★ 5/5

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Great company!

Really easy to deal with. Gets things done! Staff are super helpful!

Leah · 10 December 2025

★★★★★ 1/5

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I give my new house just half a star!

Having bought a so called five star home from them it was soon apparent to me that I had made a huge mistake in buying a Linden home. The quality of the build is in my opinion not worthy of one star! It was not only my opinion but my neighbours and many others on the estate too. It would take far too long to list all the problems, but here are just few. Six inch nails used to attach wood cladding which left five inches exposed inside my shed. It needed just one inch nails. Who was the shoddy "skilled" carpenter who did that. What shoddy sub-contractor employed him and why wasn't it picked up by the Linden project manager. It would appear that they just don't check any of the work that is completed by contractors. On viewing my new build prior to completion I found several six inch squares cut out of the plaster board above my wall socket. Apparently there was a fault with the wiring and they had to cut out all these squares to find the fault. And then there were four inch gaps in the plaster board around every interior door. Why I asked? Well someone had cut them to imperial measurements instead of metric. So every door entrance in the house had to be filled in with slithers of plasterboard and plastered over! My new house, together with 30 or so others in the road backed on to a field. We were assured by the sales person, as was my solicitor and the solicitors of other purchaser in the road, that drainage had been put in place to prevent flooding from the field. All lies. A drain had never been put in place. Consequently all the gardens in the road were under water as soon as there was a significant downpour. The remedy was to dig up all the gardens in the road and lay appropriate drainage. This left us without a garden for most of the first year we were there. The problems are endless and in my opinion are created by using the cheapest, shoddiest, contractors they can find who employ shoddy employees who lack not only the basic skills, but pride in the work they do. Then of course the ultimate responsibility is for Linden's to ensure that when a contractor finishes their work that it is thoroughly checked. Goodness knows how many other horrors are lurking behind the plaster board and under floorboards!!! If there was only one house left in this world and it was a Linden's I would choose to live in a tent!

Al · 13 August 2018

★★★★★ 5/5

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John look after us when we arrive and…

John look after us when we arrive and show us all we need to know ! Thank you so much

Marco · 22 September 2025

★★★★★ 5/5

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Fabulous Expeience

Credit where it's due. People come here to complain but people rarely give positive feedback. We purchased a new home at Northstowe "The Boulevards". It was frustrating getting a completion date and it was a month delayed due to some terrible winter weather but it was understandable. All the staff have been fabulous... smiley, friendly and happy to help. Yes of course we have had a lot of snagging and the quality is poor in places (but that's to be expected with all new builds) but Linden are going above and beyond to get everything ship shape.Special thanks to Val, Carla, Jake an Paul the maintenance man.

Al · 3 July 2018

★★★★★ 1/5

Trustpilot

Estate plans change for the worse after purchase

After selecting a secluded plot close to the edge of the development, the estate plans around our plot have drastically changed from what we were told and shown at the point of sale and customer service are no where to be seen. Over the last few weeks, linden have built a footpath directly in front of our house connecting both ends of the estate, and the foot traffic is now much greater, despite vocal opposition from ourselves and neighbours in our street. They are building a footbridge metres from a neighbours kitchen window, and boldface lied to her when she questioned what they were building as it was not on the original plans. Be very wary of buying a house with this company unless you do not care what they built around you.

Molly · 8 October 2024

★★★★★ 1/5

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Disgusting Experience - Bristol!

As an excited potential first-time buyer, we were thrilled when we reserved our 2 bed house in Bitton Mill, Bristol. The sales team were friendly and couldn't do more. We were very apprehensive about the whole process as this was something we'd never been through. We even questioned what would happen if the valuation was bad - the very friendly sales Exec said there's no chance of that happening!Fast forward two weeks, and we receive a down valuation by £30,000 after paying £475.00 to the mortgage company. We were advised that we either cover the cost of the difference (what first time buyer has another £30k hidden in the bank?!) or go and get another valuation done.... still being out of our own pocket.We were so disgusted with how the sales team and Area Manager made it feel like it was our fault, that we pulled out of the process and lost £475 which, to anyone, is a lot of money. When other prospective buyers went to visit the property, the sales exec told people that we were unable to obtain a mortgage rather than a down valuation. These potential buyers knew us, which added insult to injury really.I don't know how a company can get away with reassuring a young couple who are naive in the house buying process, and then leave them to bear the financial costs associated with it. Thanks to Linden homes we had a very bitter opinion of new build developers. Thank god that we didn't let that get us down. If you want good treatment and not to be financially screwed over, go to one of the other developers!!!

Stacey · 7 June 2018

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. I would never purchase a property from Linden Homes or any company associated with Galiford Try. Upon buying a property I had numerous issues from the beginning. Quality of the build is horrendous. Boiler was wired incorrectly amongst a 4 page back and front which took over a month to resolve. However the most recent issue is although I paid extra money for a balcony I asked for one specifically without a lamp column outside blocking the view. 8 months later it was relocated right outside my balcony without no warning or notice. Still in the process of trying to get this removed which doesn’t look likely. Significantly reduced the view, property value and looks vile! Still almost 4 months battling to get it removed. Can quite frankly say they have no care for customer satisfaction and are more interested in getting their money! Awful experience would never purchase from them EVER again.

Amanda · 14 May 2018

★★★★★ 1/5

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Do not buy from Linden Homes in…stowupland

Do not buy from Linden Homes in stowupland. We have had so many snags, they correct the snag then make a bodge somewhere else! We have had a hole cut in our kitchen ceiling as there was a leak, they fixed it plastered it then had to redo it as they hadn't plastered it correctly. Flooring not put down correctly one of our bedrooms flooring have not got to be taken up for the 3rd time! Ground work outside not been completed correctly. Dishwasher cupboard not pushed back correctly so not inline with other units. Work service needs correcting. Driveway has a few different colour slabs. Honestly the list could go on. We have given then several months to fix the above and other works which i have not mention and still not completed. We have took this matter higher. Please save yourself from wasting your time and money and do not buy from Linden Homes. We expected a few snags when we move in , but seriously this many!!

Denise · 4 October 2024

★★★★★ 1/5

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No stars if able

No stars if able. An appalling company that lacks any ethical standing. The home we were sold does not meet even the rather low NHBC standards.

Jonathan · 2 May 2026

★★★★★ 1/5

Trustpilot

Do not buy a property with Linden

Absolutely terrible company. Do not buy from them. The sales team are lovely until you are locked into buying and they couldn’t care less. The mess of the property and amount of snags on handover was terrible. Over 2 years now and still snags outstanding. Customer service is non existent! Recently found out that they have never put insurance in place for the block of plates and never undertook a fire risk assessment, even though we pay a monthly service charge. Stay clear of this company.

Georgina · 2 October 2024

★★★★★ 1/5

Trustpilot

Bought a house on Bishops Grange in …

Bought a house on Bishops Grange in Higham Ferrers. Along with most people here it was a bad experience. They completed outside of the timeframe we were given, calling us on the first day of our weeks holiday in Spain that we would be moving in 2 weeks. Nothing was packed at all! No snagging inspection, they say they fix afterwards. So, we had to have the driveway corrected as the water didnt go down the drain and fell all over the grass, lino in kitchen stretched as not glued down. House was rendered and looked so uneven a monkey could have done it. Most of the houses on this estate, including ours, needed the render done twice. Customer service is a joke. No service. They are just there to faff you off. It gets to the point where you have to fix things yourself - including the toilet that had been drip drip dripping water under the lino downstairs until we noticed that water was creeping up the door frames from 4 months of wee and excrement leaking out. Even the showhome was sold as substandard - they were trying to convince the buyer of that house that bigh breeze block sized cracks under the windows were normal. It was only when the buyer saw scaffolding up our house for 3 weeks that they realised leverage could be had to get Linden to actually put it right. When you spend £360k on a home you expect some decent service. From the on site sales office, to aftersales, Linden are just rubbish.

Steve · 19 December 2017

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.

Laura · 17 December 2017

★★★★★ 1/5

Trustpilot

Beware Linden Homes and Vistry Group

This company is the worst ever. The residents of Glen Parva Leicester who live close to the development at Cork Lane are having their lives made a misery. Constant piling nousr. Dust with unknown and untested substances possibly including asbestos has covered property gardens cars and probably lungs for weeks. No response from them whatsoever despite numerous emails, letters and phone calls. They have destroyed hedgerows. They have covetef local roads in mud. They do not adhere to one way signs and school drop off and pick up times lorries should not be moving. They state that they work closely with neighbours to establish good working relationships. Not a bit of it. They are a total nightmare and simply a greedy money-making set up. I am disgusted with them. They are building on a disused tip having been turned down twice so went to the previous government who let it through. DO NOT TOUCH THEM OR THEIR HOUSES WITH A BARGE POLE.Vile individuals the lot of them.

Helen · 22 September 2024

★★★★★ 1/5

Trustpilot

Cowboy company - rubbish builds

Moved into the property 2014 and logged all the snags with the property. Leaky windows, leaky bath, leaking under the sink, no plugs, doors leaking, taps broken. Some repairs - well if you want to call them repairs - have been made but still fighting now for my replacement door from 5 weeks ago which was promised in an email. Everything is logged from day one yet they still fail to respond to complaints!! They don't even know what good customer service is - overall rubbish company and I am now escalating all issues legally and will let everyone know via social media how bad this company is including showing prospective buyers at new sites the pictures of how rubbish the work is in the properties and emails!!!

Karen · 26 June 2017

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service. Really enjoyed the view and the support.

Ana · 13 December 2025

★★★★★ 5/5

Trustpilot

Harrington Park Exeter 5*

Moved into Harrington Park around 18 months ago. Patrick Williamson was always attentive and happy to help. Made the whole settling in period seemless by going the extra yard to get jobs done quickly. Would recommend.

Tom · 10 July 2024

★★★★★ 5/5

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Rhea is amazing

Rhea has made this process so easy. She is so helpful and accommodating. Thank you for everything 🥰

Ann · 24 September 2025

★★★★★ 1/5

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Greedy company

Greedy company. Puts money over wildlife and their habitat.

P · 18 December 2025

★★★★★ 5/5

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Visited the show home!

Visited the show home! We've been twice now & Rhodri couldn't have been more friendly & helpful. Thankyou!

Barbara · 20 September 2025

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would.

If I could leave 0 stars I would.If nothing goes wrong with your home you will be fine-but any snagging at all and you are in big trouble. We have been living with a bad leak and no ceiling in our kitchen for 2 years and have a 15 month old. There is mold growing and linden will not get it sorted. It's constant dragging of feet. Please please don't buy from them. It's not worth it.

Amy · 24 January 2019