Trusted Agent profile
★★★★★
676 reviews across 1 platform
Land off Sir Alan Peacock Way, Middlesbrough TS4 3AE
Linden Homes North East's Middlesbrough office at Land off Sir Alan Peacock Way is rated 2.4 out of 5 across 676 reviews on 1 platform. The 676 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
1/5
TrustpilotIf I could leave 0 stars I would.
If I could leave 0 stars I would.If nothing goes wrong with your home you will be fine-but any snagging at all and you are in big trouble. We have been living with a bad leak and no ceiling in our kitchen for 2 years and have a 15 month old. There is mold growing and linden will not get it sorted. It's constant dragging of feet. Please please don't buy from them. It's not worth it.
1/5
TrustpilotBe aware of Linden homes and Vistry
Be aware of Linden homes and Vistry company that own them. they have a very bad after care service for almost all things but any thing outside of the main build may not be covered by a grantee. if the kitchen or windows doors are out of the 2 year initial grantee and the installers that are subcontracted are no longer trading, you will not have a grantee. The people that installed the windows for my linden home are no longer trading and as such i no longer have a 10 year grantee. any malfunction and i have to pay to fix and this after 2 years and one day. Linden are not the great company they say they are and use 3rd rate subcontractors to save money. Do not trust that this company has your back when things go wrong, buy at your own risk
5/5
TrustpilotGreat experience with Linden Homes
Had a great experience recently with Linden Homes at the Copsewood development. Site manager Scott and his team were outstanding. Scott's hands-on approach to resolving the few snags at my house was impressive. He is also a very friendly person to work with. I would highly recommend their services.
1/5
TrustpilotCustomer Service Is Disgusting
Customer Service Is Disgusting, I Have Been Calling The Office For Two Months To Reserve A Plot, Multiple Visits To The Office, I Phoned The Office Everyday To Make An Appointment I Am Being Told We Will Call You. And I Am Being Ignored All The Times. I Gave Up. Would Definitely NOT Recommend Buying Your First Home From Them.
5/5
TrustpilotBrindley Edge - Coventry
We first visited the Coventry Linden Homes office in January where we were greeted by Rachael. We found the house we wanted and the process from then on was smooth sailing - mainly due to her organised approach. She has been nothing short of incredible throughout this whole house buying journey. Just before moving in, we had a house demo with Denis who explained everything to us to put our minds at ease before getting the keys. He then visited us 2 weeks after moving in to check any snags that might have come up. Since then, he’s sorted all of our snags (nothing major by the way!) quickly and efficiently - while remaining friendly and professional at all times. We’re so pleased with the service we’ve received and our house is absolutely beautiful. Thank you Linden Homes.
3/5
TrustpilotAftercare is shocking
Aftercare is shocking. Once they have your money then you don't matter anymore.Our house is lovely but the grounds we pay to maintain our disgusting, roads are full of mud our back garden, well its resembles a paddy field. Driveway not finished, 6 weeks after completion, nobody from customer care returns your calls or emails. They promise you things but never keep there word. Think twice before buying!
1/5
TrustpilotIf we could leave a 0* review then we…
If we could leave a 0* review then we would have done!The customer service is just absolutely appalling. We have been going back and fourth over snags that we reported with the site manager at the time, which we have evidence of, yet because the site manager didn't complete the necessary paperwork at their end correctly they have no records of some of our snags and now are refusing to fix them. They also won't provide any evidence to support their stance either!It seems very much like a large amount of snags were not reported to improve their statistics.I know a very small handful of people on our estate (over 100 homes) that have had a good experience. The rest are going through the same if not worse!
1/5
Trustpilotirresponsible
I give one star, because I can't give zero, I booked the plot in August 2023, they said the house would be ready in mid-February, at the beginning of February the seller said she could give notice to my landlord that we would move in at the end of March , I gave notice informing that it would stay until the middle of April, at the end of March they warned that it would not be ready on that date, I asked my Landlord for an extension until the middle of May, but I was informed again that the house would only be ready at the end of May, now I have nowhere to stay, because my Landlord cannot extend it again. And I am simply being ignored in my problem. If you want to avoid hassles, look for another construction company.
5/5
TrustpilotIn love with our home
In love with our home, moved in 8 months ago and have no complaints, the sales team were really helpful, the house is built to a good standard with a lovely finish. Being a detached house is so peaceful we can’t hear any noise around us and our neighbours don’t hear us either. Linden were able to give us a good deal too to help with the purchase. Any snags at the start were dealt with immediately. So far so good.
5/5
TrustpilotVery satisfied with the process
Development: Bamford Park at Windmill View, Upper Lighthorne, Leamington Spa.
Hi Kunal, We're happy to hear that buying your new home was a satisfying experience! We appreciate your positive feedback regarding the smooth process, and we're so glad that our team promptly resolved the snagging issues. Thank you! Kind Regards, Marcus Linden Homes
5/5
TrustpilotExcellent Service from Linden Homes Sales Team
We're currently in the process of moving to our new home in the Linden Homes development Orchard Green, and I must say, the service provided by the sales team has been exceptional. Right from the beginning, they made the entire process smooth and hassle-free for us. Communication has been excellent throughout, with the team keeping us informed every step of the way. They were always available to address any queries we had, which we really appreciated.We also found the home demonstration they arranged, along with the site manager, to be extremely helpful. They took the time to walk us through everything in detail, ensuring we understood all the features of our new home.In addition, I'd like to mention that we've completed a part exchange with them, and the process was handled efficiently and seamlessly.Overall, we're highly satisfied with the service provided by Linden Homes. We look forward to updating our review in a few months' time once we've settled into our new home
1/5
TrustpilotHonesty avoid this folks
Honesty avoid this folks . Very substandard material. Everything falling apart. When you contact them , they respond like you are crap. Visited my friends new houses, you then realise Linden home design is a joke. What a difference. I will be definitely selling this house. Thank God house prices goes up irrespective of design .
1/5
TrustpilotBuyer be aware
We will have been living in our new build 3 years in June this year. We are still waiting for our ‘snag list’ and other issues to be fixed. Trying to communicate with customer services is exhausting, passed from person to person, when you escalate your case, you speak to a half capable human who promises you the world. Then back to square one. We have had more people around to ‘assess the job’ than I can count. We have been waiting for a replacement toilet for two years, good job we have three! Have I chased it up I hear you ask, yep, they cannot give me any information because a contractor supplies it, they will contact you (they don't) can I have the name of the contractor so I can chase it up? Course I can’t. All the finishes in the house are horrendous, I decided to decorate the kitchen/dinner because it was the only room that wasn’t waiting for things to be fixed (apart from the window and patio door) it took me two days to sand the walls down and other prep which you just shouldn’t have to do in a new build. When we unscrewed the sockets and light switches we realised that they had been filled around the edges to mask the awful job. We now have holes around the sockets/switches. Just one example, I could right an essay. I honestly think it’s hilarious at this point. Thank goodness we don’t have major issues.If you have to buy a house from this company I would 100% recommend getting a snag Dr in, it will be the best money you have ever spent, this company will literally tell you the earth is flat!
1/5
TrustpilotLazy, inadequate, poor quality shocking builder
Are you Looking for a new home? Do you enjoy being happy and stress free? Do you like company’s who are open and honest? If you have answered yes then AVOID AVOID AVOID linden homes in Suffolk at all costs!!! Don’t believe a word they tell you, from the moment you start a journey with them you will sincerely regret it and wish you went to reputable builder in the area. Customer service is rude, slow, aggressive communication style and unhelpful, I’ve had better service from McDonald’s staff on work experience. I fully regret buying my 3 bed semi house from linden it’s been nothing but structural problems with the house, they built my neighbours driveway to narrow so he/she can’t park their cars on it and now the site have asked me to give permission for them to dig up the green land in front my house so they can build me neighbours a carpark as they don’t know how else to resolve the issue for a mistake THEY made and they are now making it my problem and ruining the nice view I have but there is no f#cks given!!!! I’ve emailed and called and expressed my views but no luck!! It’s fallen on deaf ears.
1/5
Trustpilot0 Star Rating If I Could!
If I could give 0 stars then I would. Whatever you do, do not buy a house from this company if you want any form of straight forward house buying process. The company are pathetic. They are that bad that they have come off social media. I can only assume that is because of the level of complaints that they would have received!We have been on one of their sites for 2 years now and are still having problems with them.
1/5
TrustpilotLinden/Vistry Homes
I've held off adding a review to this on Linden, in hope that they may actually sort the issues we have, but no, now 15 months living in our home near Bristol, the awful workmanship, cheap materials are still causing us issues, and not helped at all by their Customer Service team. We have had issues with everything you can think of, the garden not level to plan, drainage, faulty appliances, a lash up kitchen, all of the trade work has been appalling (to a point we had 4 lots of painters in to paint our home, and we still had to do it ourselves!) I accept most snagging, I accept issues that follow with buying a new build, I'm not naïve, however, what I didn't expect was a Customer Service team who literally and trained and paid to take no responsibility whatsoever! Our garden not being level or draining properly, at one point was put at our door, for letting our dogs out into the garden and this was a Service Director, and when we refused to deal with her, we got their Service MD, who closed our complaint as we were being aggressive! Not once did either, high ranking service members, take any responsibility for anything, despite it being made very clear that it was all down to their workmanship. I wouldn't recommend paying for any upgrades, you won't get what you pay for. When you first see someone in the Sales office, they will make a point of saying, not to look on TP, as the issues are not what they seem, so we thought, fair enough, live and let live.......Boy did we get that wrong! If you are considering purchasing a Linden/Vistry home or any of the other properties within their chain, please really think first, do read all of these comments as gospel and make sure you get an independent snagging company in, as Linden will avoid any responsibility or cost. Also make sure you get everything in writing as NHBC will become your friend through the whole experience and Linden do anything to avoid putting things in writing, which you need, to put in a formal complaint.
5/5
TrustpilotExcellent follow-up service
Picked up the key at Church Crookham in Dec 2023. Handed Linden the list from a professional snagger and they addressed in a timely manner. Jonathon, who dealt with the snags of my house has been amazing and very helpful. He is willing to go the extra mile to keep his customers happy.I got a washing machine failed installation from a subcontractor this morning. Texted Jonathon for help, and he just showed up at my front door with his team and sorted it out in the same morning.Thank you to the team over at Albany Park. Efficiency at its finest.
1/5
Trustpilot“Very Poor Quality Houses”
“Very poor Quality houses”We purchased a 4 bed house in this community couple of years back. The build quality is very poor. We reported several issues about cracking noises, shaky plaster walls, leaks, leaking bay window, drainage issues, electrical problems, gas leaks, broken locks and poor paint work to their Yorkshire Customer Service. Their response was very rude and we had to reach to NHBC who finally made some recommendations to the builder to complete the works in the 2 year warranty. After few 10s of emails to the C suite, the regional customer service head sent contractors to investigate the problems. These contractors were unskilled and very unprofessional. For an Example, to make the floorboards even, the contractors shaved the timber😥, to control the noises, a contractor has put few hundreds of nails into the ceiling which even caused more damage to the property. After almost a years of correspondence, some contractor finally attended and did the repairs. Advise not to spend your life savings on a poor quality build. This bad choice has caused lots of disruption to my family and also has taken a toll on my health.
1/5
TrustpilotStill ruining lives of paying customers
Nothing has changed judging by the recent (2024) reviews. For anyone considering buying from this corrupt builder, first Google YVETTE DAVIS LINDEN HOMES Also follow me on 'X' (formerly Twitter) @yvettej07. Linden Homes with its #CorporateThiefGregFitzgerald CEO are #Lifewreckers.Every area of my life has been ripped apart by Linden Homes selling me a contaminated, uninhabitable new build and then ABANDONING me. I continued to pay a mortgage of more than £1200pcm on a house that stood empty and #NotFitForPurpose for 6 years. Linden stopped reimbursing my hotel accommodation bill until my credit card maxed out at £11,000. They also stopped paying the rent to the landlord for my alternative accommodation, after I was left to find somewhere else to live, myself, clearly intending to make me homeless. My credit score is ruined as a result. I've lost my job on health grounds as Linden Homes and Greg Fitzgerald (CEO) caused me to have a breakdown. As a direct result, I've lost my pension, all my employee benefits including my private healthcare as well as my life savings and property. I have never received as much as an apology for ruining my life, let alone compensation. AVOID AVOID AVOID #BuyerBeware I've put a date this month because my 'experience' is still ongoing as Linden Homes needs to compensate me for ALL my consequencial losses, including loss of health and loss of 8 years quality of life. All details of my horror story are out in the public domain.
1/5
TrustpilotI never experience such a poor customer…
I never experience such a poor customer services If I could do zero that will be what they deserveThey don’t care about people is obviously all about money for themI was about talking to them about buying the house needed to check a couple of things and they agreed a price I said I will come back to you over the weekend was working Saturday until 2 pm when to the office it was close run them next morning to make sure someone will be there … only to be told they had sold it to someone else I have never been treated like that
1/5
TrustpilotLinden homes - STAY AWAY!!!
I cannot believe the way all the residents have been treated by Linden homes in Heathlands. The whole site is a mess. Drainage is a nightmare. Communal areas are dire and a safety hazard for the children. Grass has not been laid in areas and looks terrible. If I could sell my house tomorrow I would do it without a second thought!
1/5
TrustpilotSo dissatisfied
So dissatisfied, our garden is a shambles with no drainage and like a lake by our front door when it rains- wont sort out. Our stairs have started to collapse as its past 2 years they wont sort as its “our fault” (stairs dont just collapse) we have had numerous leaks from plumbing, our waste pipe to the bath wasnt fitted. Our outside wall has had the rendering on and off and now just been left unfinished for 8 months. The list goes on…. The after care is shocking, cant speak to anyone and when you do its a false promise. We have spent years to and fro the customer care. We have now contacted the ombudsman. Dont buy from linden the oaks in chudliegh you will not have a good experience once its all starts falling apart and you have to deal with the ‘customer dont care’ department. Just come and look around , knock on some doors. After 4 years they havnt even completed the roads or pavements and the trip hazards are awful.
1/5
TrustpilotTrying to sell a house purchased 4…
Trying to sell a house purchased 4 years ago with Linden. Even though the house is freehold , there is a clause which states this can be turned into a leasehold if Linden wishes at anytime. To rectify this it has taken 4 months and counting!!, costing me thousand of pounds. Not only are Linden useless but the lawyers they have used in this case are equally atrocious, taking 3 weeks to reply to an email (Wilkin Chapman) If you are buying please read your contract properly, personally I would never buy from these crooks.
1/5
TrustpilotI would give them a 0 star if possible!
I would give them a 0 star if possible. Endless problems with the estate (heathlands development). We moved in over 18 months ago and the site still isn’t finished. There is an absolute lack of care and they ignore any correspondence to try and get the site finished / problems rectified. Do not buy from these cowboys! Avoid at all costs.
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Linden Homes North East's Middlesbrough office has 676 reviews across 1 platform: 676 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Linden Homes North East is rated 2.4 out of 5 across all 676 reviews, checked 9 October 2026.
Linden Homes North East, Land off Sir Alan Peacock Way, Middlesbrough TS4 3AE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.