Trusted Agent profile · Middlesbrough
★★★★★
1,150 reviews across 2 platforms
\t, Hylton Road, Acklam, Middlesbrough, TS5 4GA
Gleeson Homes Tees Valley's office in Middlesbrough, at \t, is rated 3.7 out of 5 across 1,150 reviews on two platforms, including 33 Google reviews rated 3.9.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotNo complaints whatsoever
No complaints whatsoever, from sales to builders, always happy to help.
Thank you for your reviewWe are pleased to hear youare happy with your Gleeson experience, and we will strive to ensure that continues in the futureKind RegardsGleeson Homes
5/5
TrustpilotWe Completed End of June 2019
We Completed End of June 2019, Carlisle Park have been so lovely, of course we had a couple of small snagging issues once moved in but they have immediately come out to fix them.We put the issue on Gleeson internet in the evening and by 9.30 the next morning they are arranging to come and sort it immediately. We would recommend any one to buy a home from Gleeson’s first class service all the way.
5/5
TrustpilotGreat service…
Great service from Josh H on the Rotherham site. Thanks 👍🏼
Thank you for your review AdamWe will be sure to pass this positive feedback vack to Josh!Kind RegardsGleeson Homes
5/5
TrustpilotHappy with the service
Happy with the serviceEvrything explained as should
Thank you for your review DanaWe are pleased to read that we have been able to explain all that you needed to know!Kind RegardsGleeson Homes
1/5
TrustpilotWhat a company…so we where waiting…
What a company…so we where waiting since summer for 6months for our plot to be available to reserve, and the day they were released it’s been sold out??? I don’t want to tell names of those unprofessional lady’s in the office but we very disappointed. Looks like you need to give extra cash to they pocket to be able to be the first to buy…
1/5
TrustpilotDISGUSTING SERVICE THESE PPL ARE…
DISGUSTING SERVICE THESE PPL ARE RUNNING A SCAM IF YOU HAVE SENSE SAVE A LITTLE BIT MORE BUY SOMEWHERE ELSE FROM A BETTER BUILDER YOU WILL LITERALLY BE LEFT IN THE FREEZING COLD.
Hi, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
1/5
TrustpilotBuilding work still not resumed
Six weeks after the Prime Minster urged construction workers to resume and still no sign of activity on my house. According to the area sales manager “some trades people will return next week (29/07) House completion estimate pushed from June to November as earliest possible date. How can builders outdoors not return until the same week pubs and restaurants can open? Expect continual disappointment over dates if you buy with them
1/5
TrustpilotIf I could give a 0 I would!
Well where do I start Gleeson home build poor quality houses, once home owners move in they don’t give a damn about you! I have been having on going issues with my property since day 1 and I am still waiting for it to be rectified.
5/5
TrustpilotHappy with the service
Happy with the serviceVery fast
Thank you for your review ConduracheWe appreciate your feedback.Kind RegardsGleeson Homes
1/5
Trustpilotwater leaking from bathroom tub thru…
water leaking from bathroom tub thru the ceiling into the kitchen for 2nd time in 1 year.i do not have words to explain how horrible this company is.so many issues and so much customer contempt!shouldn't the government investigate this company? just a thought, cos i have had enough.
1/5
TrustpilotThis is worst new build company
This is worst new build company i have ever heard of. I would not recommend a house from this company to a rat in the sewer. I can’t believe how badly I have been screwed over, I never thought this would happen to me and it has. If I could this 0 stars I would.
1/5
TrustpilotHorrendous experience buying our first…
Horrendous experience buying our first home. As soon as you pay the deposit to reserve a plot they stop caring. The house is poorly made, an independent snagger found 159 faults on day one. Gleeson often take 4 +months to “repair” the problems, don’t give you products you paid for and are generally useless
5/5
TrustpilotVisited Sutton Heights
Visited Sutton Heights to look at the show homes.Very helpful team member Adam talked us through everything.Very knowledgeable shame the size of the homes werent suitable for our family.
Hi Theresa, thank you for your review. We will make sure your lovely comments are passed over to Adam! We hope you find your dream home. Regards
5/5
TrustpilotWe love our Gleeson home
We love our Gleeson home! We've been in our home now for over a year and a half. Any issues have been rectified quickly and we have had a really positive experience with Gleeson.
Hi Abbie, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotPlot 56 Hays Park
Reserving our new build was straightforward, Sarah and Mitch at Hays Park took us through the process, explaining and answering questions.Very professional.
5/5
TrustpilotWe have lived in a Tyrone for 4 years…
We have lived in a Tyrone for 4 years and have had minimal issues. The snags we had at the beginning were dealt with by personnel on site
Hi Hayley, thank you for your review. We are pleased to hear you are happy with your experience and home buying journey. Regards
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting poor customer service only intreasted on get bonus
Hi Nic,Thank you for your review.Please could you email customercare@mjgleeson with some more details regarding your issues so that we can investigate further?Please can you ensure you quote your plot number and development.Kind RegardsGleeson Homes
2/5
TrustpilotQuality of the house is really bad if…
Quality of the house is really bad if you close the door floor shaking, walls are very thin,very poor construction.I wouldn't recommend it.!!!!
5/5
TrustpilotGleeson house fantastic
Gleeson house fantastic. Purchased "The Cork" at Carlisle Park. The house is really warm and gas/electric much cheaper than my old house in Derbyshire. Really pleased....well done Gleeson.
Hi David, thank you very much for your review. We love to hear about our customers experiences and their home buying journey. We are happy you love your new home!
5/5
TrustpilotTina Walker - Excellent Service
Appointment booked for 02/11/24. Very good attentive service from Tina, knowledgable and understanding. A credit to the business. Left feeling very informed.
1/5
TrustpilotMade an absolute bodge job out the…
Made an absolute bodge job out the front of my house digging up a hole to make a light connection!Dispite several complaints and messages/emails asking them when they are going to sort it out and tidy up the mess they have left, I just get ignored!Quick to take your money and demand people "cut their grass", yet when shoe is on the other foot - they ain't interested.Be cautious!
5/5
TrustpilotI am very happy of the outcome as a…
I am very happy of the outcome as a first time buyer. We got our house at Rosebank Meadows in Huyton, the staff were very helpful and accommodating.
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotFull of empty promises gleeson homes
Full of empty promises gleeson homes. So many problems with our new build, gleeson builders and the customer service team tell you they will put things right then just ignore you.
Hi Dean, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
2/5
TrustpilotSame in whitchurch shropshire ,absolute…
Same in whitchurch shropshire ,absolute disgraceful company.Been told that they try to drag out the snagging for two years so it's not their problem anymore.
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