Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSecond email to C.E.O. of Gleeson Homes
It is well over a week since I sent my second email of complaint to the C.E.O. of Gleeson Homes, and like the first, I have not had either an acknowledgement nor response. I fail to see why such a company is not bothered about feedback, good or bad, that is posted about it.I only hope that when I do eventually get the keys to my new home, that the finish of it is of a high standard due to the time it is taking them to build it. One can live in hope!!!!
Eugene · 26 June 2019
★★★★★ 5/5
TrustpilotGoing above and beyond to help out
Going above and beyond to help out. Excellent engagement with client,taking time to explain .
Memory · 11 February 2024
Agent replied · 13 June 2024
Thank you for your reviewWe really appreciate you taking the time to feed back to us in this wayKind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotBe aware of extending completion dates.
I recently reserved a new Gleeson property on their Grimsby Development.Following this I decided to read some of the reviews that other purchasers had left on various media sites. At the time I thought some of the comments were a bit harsh, BUT HOW WRONG I WAS. In hindsight I ought to have read the reviews first.Once I had Exchanged Contacts for the property and paid my deposit, that's when the completion date of the property started getting extended. I sent a complaint email to the CEO but never received any response from it. I assume he receives that many he just ignores them or passes them on to someone else that does just the same. My advice to other prospective purchasers has to be get a firm completion date before parting with your money unless you are very flexible on your move-in date.
Eugene · 8 June 2019
★★★★★ 1/5
TrustpilotStay away
Stay away. I will not be dealing with this company again, I'm just glad I didn't go any further than the initial stages as that was enough stress. They put the prices up even after they have agreed an initial price with you, if that's the kind of management that's running Gleeson, I don't know what house quality can be expected and I'd rather not know, just be careful with your hard earned money with this company.
Nick · 27 July 2020
★★★★★ 1/5
Trustpilot0*. If you value your money and time, do not buy from Gleesons
Problem after problem. Bought our home a year ago and had issues since completion. The reviews say it all
Very · 3 November 2023
Agent replied · 13 June 2024
Good MorningWe are sorry to hear that you have had some issues with your new home. Please ensure any issues are reported via your My Gleeson portal. As a responsible developer, we will be sure to attend to any issues that fall within he scope of your 10 NHBC Buildmark warranty, the first two years of which are our responsibility.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGreat help and advise
I recently went to the show houses in Middlestone meadows near Spennymoor the advisors called Jane she went out of her way to show me what houses are available at this time and general advice Regards Colin
Colin · 28 January 2022
Agent replied · 13 June 2024
Hi Colin, thank you for your review. It is much appreciated and Jane will appreciate the great feedback. Regards
★★★★★ 1/5
TrustpilotHorrible company to work for
Horrible company to work for, the work load is gruelling, the pay is so low it’s offending. The site agents are all friends from people “above” you know what It means it’s them against you that’s how this company runs it’s sites and that is every single site! Your lucky to be paid what you are owed. Never ever again will I ever work for gleeson homes the industry would be a better place without them
Do · 9 July 2020
★★★★★ 5/5
TrustpilotSharon and Josh at Rainsborough park…
Sharon and Josh at Rainsborough park have been amazing the full journey and can’t thank them enough!
Sophie · 29 November 2023
Agent replied · 13 June 2024
Thank you for your kind review Sophie.It's great to hear how well you have been looked after through your entire Gleeson journey.We will be sure to pass your kind words onto the team at Rainsborough ParkKind RegardsGleeson Homes
★★★★★ 3/5
TrustpilotGreat service from sales team
Great service from sales team. Unfortunately we've had a lot of issues with the house such as leaking pipes onto kitchen ceiling, door wouldn't lock properly, paint splashes etc. So we were not as happy with the finish of the house
MRS · 25 February 2021
Agent replied · 13 June 2024
Hi Mrs Warhurst, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
★★★★★ 5/5
TrustpilotPurchased my first house with gleeson 2…
Purchased my first house with gleeson 2 years ago next month. Was very satisfied with everything from the get go, the sales team were fantastic with helping me out as I was new to the full process
Daniel · 22 November 2021
Agent replied · 13 June 2024
Hi Daniel, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotShore lands ingoldmells …
Just been to the shorelands ingoldmells, met the sales executive Liam on site, very efficient very helpful certainly knows his stuff. Definitely thinking about buying a new home now.
Mitchell · 7 November 2024
★★★★★ 5/5
TrustpilotSales staff were friendly helpful and…
Sales staff were friendly helpful and professional..The process of viewing buying and moving in was good...I was kept up to date with progress throughout...I'm happy with my new home...
Wayne · 5 November 2024
★★★★★ 1/5
TrustpilotWe do not recommend houses from…
We do not recommend houses from Glessson, they are delivered in an unfinished state, built quickly, not correctly! Lots of basic bugs, all beautifully before picking up the keys. After that, no contact, they promise it ends there, the two-year warranty is just a lie! A lot to write but why - watch out for them!!!!!
Ewelina · 13 April 2023
★★★★★ 3/5
TrustpilotVery helpful
Very helpful, lovely sales team. Took good care of me and kept me informed every step
Catherine · 12 November 2023
Agent replied · 13 June 2024
Thanks you for your kind words CatherineIts great to hear that our sales team have looked after you so well and have left a lasting positive impression on you!Kind regardsGleeson Homes
★★★★★ 5/5
TrustpilotGrate customer service from kit today…
Grate customer service from kit today at Gleeson homes called me to give a emergency telephone number while lock down .This is my 2nd glesson home from Ashley and David sales to kit in head office and jack on site ( who sadly left) all my snags got done by jack very quickly had problem with shower Mb heating was out all problems delt with ...today was a nice touch of kit ..Thank you kit
Nikki · 31 March 2020
★★★★★ 1/5
TrustpilotStay clear of gleeson homes!
Stay clear of gleeson homes, full of cowboys, probably picked the “builders” up from the job centre and told them to do their best, weeks old houses are damp and mouldy the company are damaging pre existing houses purely to make a profit and refuse to fix thousands of pounds worth of damage they have caused, avoid at all costs.
Paige · 10 November 2022
★★★★★ 5/5
TrustpilotGreat experience with Tina
Great experience with Tina Friendly, knowledgeable,Very helpful.Thank you 😊
Isabella · 31 March 2024
Agent replied · 13 June 2024
Thank you for your review IsabellaWe really appreciate your kind works regarding your recent experience meeting our sales executive Tina.Thank you for taking the time to leave us your feedback.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWorst house builders in the country by…
Worst house builders in the country by far!!! Absolute cowboysCan't believe they have the cheek to sign houses off the brickworks appalling even after repairs it's still terrible, snags are all apparently repaired but to an absolute appalling standard mould everywhere gardens are awfull nothing but kids building these houses PLEASE AVOID THEM DO NOT BUY!!!!!!!!!!
JM · 18 March 2023
★★★★★ 4/5
TrustpilotNikita in the sales office at Calluna…
Nikita in the sales office at Calluna Grange can't be faulted but trying to get my heating fixed is another problem, follow up telephone calls didn't happen.
Mr · 21 November 2024
★★★★★ 5/5
TrustpilotThe sales team is really helpful
The sales team is really helpful. All the staffs are really professional.
Elvis · 20 January 2024
Agent replied · 13 June 2024
Thank you for your review ElvisYour kind words are really appreciated!Many thanksGleeson Homes
★★★★★ 5/5
TrustpilotKaren wolley ,She was amazing and…
Karen wolley ,She was amazing and straight to the point and well detailed
Damilare · 29 December 2023
Agent replied · 13 June 2024
Thank you for your review Damilare.We are pleased to hear how well our Sales Executive Karen is looking after you - please do not hesitate to call her should you need any further assistance.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotI am so pleased with the staff at…
I am so pleased with the staff at balderstone site especially jamie who has been so helpful, he was very approachable and made our journey so pleasant and stress free. Very friendly and supportive. Thankyou for all the help.
Rehana · 19 January 2021
Agent replied · 13 June 2024
Hi Rehana. Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotMonarch green
Deborah Kirkland on the Monarch green site was very helpful and listened to what we needed for the start of the process for a new house 🏠
Shaun · 13 November 2024
★★★★★ 5/5
TrustpilotNo complaints whatsoever
No complaints whatsoever, from sales to builders, always happy to help.
Consumer · 2 February 2024
Agent replied · 13 June 2024
Thank you for your reviewWe are pleased to hear youare happy with your Gleeson experience, and we will strive to ensure that continues in the futureKind RegardsGleeson Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
