Trusted Agent profile · Middlesbrough
★★★★★
1,150 reviews across 2 platforms
\t, Hylton Road, Acklam, Middlesbrough, TS5 4GA
Part of Gleeson Homes Tees Valley, see every office.
Gleeson Homes Tees Valley's office in Middlesbrough, at \t, is rated 3.7 out of 5 across 1,150 reviews on two platforms, including 33 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Gleeson Homes Tees Valley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Middlesbrough.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotFabulous team at Gleeson Safari
Thank you so much to Kath, Paul and Hayden for helping me with my first home purchase. The team’s work has been amazing and every member goes above and beyond to make sure everything is perfect for their customer.
4/5
TrustpilotMoorside Place, Carlisle
The sales executive we dealt with, Naomi Bell - couldn’t fault her. Although we did not end up purchasing from Gleeson, the process of viewing the show home and discussing our options was very smooth, down to her attentiveness and communication. Only reason this isn’t 5*is because we didn’t go through with the property, so can’t speak for that aspect. Other than that, great all round!
Thank you for your review DarrylWe appreciuate your feedback on your recent Gleeson experience, even though at this point you did not proceed to purchase.Please do not hesitate to reach out to Naomi if there is anything at all we can do to assist in the future.Kind RegardsGleeson Homes.
5/5
TrustpilotMauricia's been excellent.
So far I have nothing but praise for my Gleeson experience. Mauricia has been so helpful & informative, which has been brilliant for a first time buyer like myself. I look forward to the rest of the journey as I'm sure things will continue in this manner. Thank you.
Hi Paula, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotYou wouldn't buy an old house without a survey!
It should really go without saying with new build homes but GET A PROFESSIONAL SNAGGER. Every home is going to have its issues, new or old. It's as important to get a snagger out as you would get a survey for an older house. Being first time buyers, we had no clue what to look for.We got one out 3 days after getting the keys, they generated a professional report which we submitted to Gleeson's who then arranged an in person meeting at my home to go over the issues and book in whatever was needed mere days later. For us, both the pre-sales and aftersales have been amazing. Very clear clarifications on anything we asked about and even silly stuff like paint finishes they are more than willing to correct.
Thank you for your review Ryan and HarrietIts great to hear how impressed you were with the service received from our Sales Executive, Karen, at our Vickers Grange development.Its lovely to hear how good the experience was, and we thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotI was in Acklam Garden and Jackie is…
I was in Acklam Garden and Jackie is very helpful! She supported me through the process and very friendly!
Thank you for your review JakiaWe really appreciate you sharing your kind words regarding the service provided by our Sales Executive Jackie at our Acklam Gardens development.Kind RegardsGleeson Homes
5/5
TrustpilotWe are currently buying a property from…
We are currently buying a property from Gleeson’s Home Development at Middletone Meadows and Jane has been an amazing help even when we called on the off chance that she would be free.Thank You for the continued support and help Jane.Lisa Benton and Andrew Purvis.
Hi Lisa, thank you very much for your review. We love to hear about our customers experiences and their home buying journey. We hope you love your new home when you move in. Regards
5/5
TrustpilotAngela at St Patricks Vale
Angela at St Patricks Vale, Aspatria, was more than helpful and friendly. We looked round the show house, and round the development. We also had a good experience at the Broughton Moor side (Caluna Grange). Although we are not in a position to buy at the moment, we welcomed the opportunity to look round, and loved the Blessington house.
Thank you for your review RachelWe really appreciate you taking the time to feed back to us, and we look forward to speaking to you in the future when you are ready to take the next step in purchasing your next new home.Good luck for the futureKind RegardsGleeson Homes
5/5
TrustpilotFirst home purchase with Gleeson
I’m super excited about our new home, we completed yesterday and received our keys. Excellent customer service and updates received from Mauricia, the team were all good. The timing was kept, I’m so in love with the house. Thanks to the team for all their hard-work to make this dream come true.
1/5
TrustpilotMore empty promises week 342… joys of Gleesons
I posted a review a couple of weeks ago about the absolute rubbish non existent customer service and quality of Gleeson new builds. My review highlighted the fact we had been left with a major security issue at the back of the house. I feel compelled to write another review as this security issue has still not been fixed and we have been advised that the best solution for the time being is to tie the door closed, I’m not sure how that is security but trying to get in contact with Gleesons is like asking for a gold coin. If you want to buy a new build house… don’t buy from Gleesons. You do all the running around and chasing of company’s, be prepared to ring over 35 times to customer service and still get no where. And to finish off, whoever, replies to these reviews please don’t reply to this one as your response of, someone from customer service will be in contact is utter rubbish and another one of your lies. Let’s be honest you have our money so your job is done in your eyes!
5/5
TrustpilotI love the attention given to me from…
I love the attention given to me from start to finish. It made me feel welcomed and confident that my needs will be cared for. It was customer relationship at it's best. Jakie in Aklam Gardens office was very instrumental through out the entire process. She was always eager to clear our doubts and concerns. Her customer relation was top quality. She made us stay.
Thank you for your review SolomonIts fantastic to read how our team at Aklam Gardens have made you feel, and that they have supported you throughout your purchase journey.We really appreciate you taking the time to share this feedback with usKind RegardsGleeson Homes
5/5
TrustpilotSupportive, Friendly and a lovely Home
We found our experience with Gleeson Homes to be really positive. Zara helped us with our journey, she was incredibly friendly and supportive throughout the whole experience. She kept us updated, answered all our silly questions and made move in day really special. The house had a few imperfections, but they were dealt with quickly, the workmen on site are so friendly and really helpful. We love our new home!
Thank you for your review CaraThanks you for your feedback relating to the service that Zara has provided to you during your Gleeson journey.It is to be expected to find one or two minor snagging issues, but its also great to hear that the site team have reacted quickly to resolve these, and that you love your new home!Thnk you for taking the time to leave this feedback.Kind RegardsGleeson Homes
4/5
TrustpilotPetersmith Parks
Moving into a new home is always exciting. I met with few challenges where minor repairs required attending. Alex at site office and Rod who is site manager were wonderful individuals who have taken personal care and time to make sure I am comfortable during settling down into new home and have attended everything required in time. Overall good experience. Hope to receive similar experience in future from Gleeson and Team
Thank you for your recent review Manish.We share your excitement at you moving into your new home, and we are pleased to read that the post-completion service from both Alex and our site manager Rod has met your expectations.You can be sure that we will be working hard to ensure that this continues in the future.Kind RegardsGleeson Homes
5/5
TrustpilotShelly and Sue at Rhodes Point were…
Shelly and Sue at Rhodes Point were accommodating and very helpful. Gave me more than enough information to take away and read.
Thank you for your reviewWe are pleased that Sue & Shelly were so accomodating and were able to provide you with all the information you needed.We look forward to seeing you again soon!Kind RegardsGleeson Homes
5/5
TrustpilotMy partner and I are currently going…
My partner and I are currently going through the process of buying our first home with Gleeson and couldn't recommend it enough. Our sales representative Julie at Greencroft View, Stanley has been nothing but super helpful, kind and has provided us with plenty information to help with the process. We're both very pleased with the process so far and look forward for what's to come - thank you :)
5/5
TrustpilotWe have just recently completed buying…
We have just recently completed buying our first home with Gleesons, Alex, the sales executive was paramount in ensuring that the move went well and that the house was exactly how we wanted it. Nothing was too much trouble and she put our mind at ease through the whole process, answering all our questions and facilitation all our visits to the house ahead of our moving in day!
5/5
TrustpilotThank you Jackie for your entire…
Thank you Jachie for your entire support with our reservation at Ackalm Gardens.
Thank you for your review SanuYour comments are very much appreciated!Kind RegardsGleeson Homes
5/5
TrustpilotGleeson homes,Wigton and Abbeytown …
Went to look at some styles of houses in Wigton and Abbeytown,Mila met me in Wigton,very knowledgeable,answered my questions,very supportive,in Abbeytown Jackie was very helpful,let me take my time and answered everything,both lovely ladies
5/5
TrustpilotJackie is a fantastic personnel who…
Jackie is a fantastic personnel who really supported with the acquisition of my home
Thank you for your review KwadwoWe really appreciate your kind wordsKind RegardsGleeson Homes
2/5
TrustpilotI completed the purchase of my house in…
I completed the purchase of my house in Dane Park, Hull in August 2020.On the final inspection I picked out a few problems that I could see, which I was told would be complete on completion on the 13th. Most of these works was not done, so we made a snagging list on completion day.The myglesson app was not sent to me, nor did I have any login information.I manually wrote this all up and sent it to the relevant people on email.I have had to chase the company many times to get the work completed and this still has not happened.The patio doors had scratches on the bottom of one door trim, which is pictured below. This was picked up on completion and has still not been rectified. This problem was attempted to be fixed by sanding it down, which I was appalled with and I am still awaiting an outcome. I replaced all the lights in the house to find that in the downstairs toilet that there is a big hole behind the light fitting, the hole is fist sized and I cannot fit a new light in its place due to the size of the hole. Firstly, I was told that they would use spray foam then just fill over it, which I told them no way. Joe from customer care advised me that this would be repaired properly. I am still awaiting this to be repaired to this day. Spoke to site manager on Thursday 26th November and he said there is nothing wrong with the big hole and it was acceptable. My house paintwork was in a poor state, living room ceiling was a mess and needed to be plastered.I got in touch with customer care and they arranged to visit my property.We went through all my issues and Joe documented this up.The painter/decorator came round to check the house and told me that to put everything right that he would need 5 days. He was given 2 days to complete. He started works which improved the house. There are still a few paint jobs that the painter did not get around too. Unfortunately, the mess afterwards was horrendous, I had paint on the back of my TV and on my units which where all brand new. This took me and my partner all night to clean up the house.One of the latest jobs where for the kickboards in the kitchen to be sorted as they are marked. I pictured this and they fixed the mark. The issue is they only fixed the mark that I pictured. The rest of the kickboard had chips in it and paint on it, but this was left and was told the job was complete as they fixed what the picture showed. This is what I was told by the site manager. This was my final straw. I pulled out the kickboards and put them in my front garden. Also, behind the Kickboards was a nice little mess the workers left behind.Finally, I come onto my last, but in my opinion the most important part, the issues with the majority of my door framesThe frames are a complete mess and on closer inspection you can see where the wood has been stuck back on and painted. This to me seems like a big job for all the frames to be fixed, but I would like the job to be completed professionally.Today 19th Dec I became aware that my fan in the kitchen was not connected.After weeks of waiting for things to be done and not having a response for over 3 weeks I am now seeking legal advice and posting to the public my issues so they can see for themselves what type of company Glesson are and how they deal with things.
5/5
TrustpilotJust to put it out there
Just to put it out there, We have been looking at the new housing by (Gleeson) from Abby Town to Whitehaven Cumbria. Julie Beck, we have met a couple of times and at different locations. From a Sales background, my partner and I have found Julie to be a supportive, very informative & accommodating salesperson, although we have yet to commit.Hopefully speak again soon JulieBRColin & Susan
Thank you for your review Colin and SusanWe are delighted to hear how well Julie has looked after you regarding your initial enquiry with us as you search for your next new home search.We hope you were impressed during your visit, and we would be thrilled if you chose a Gleeson Home for your next move!We look forward to helping you make the right choice for you.Kind RegardsGleeson Homes
5/5
TrustpilotViktoria Henson the best ))
I want to thank Gleeson. Especially many thanks to Viktoria Henson. She is a professional in her work and helped us a lot at all stages so that our family could get a house. I recommend
5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Gleeson! Very minimal issues with our first home at Sutton Heights, and any issues we did notice were already picked up on by Ian, the site manager, who seems to take real pride in the homes which is lovely. Richaella and Sean have been very helpful as well throughout the buying process. Can’t complain at all!
Thank you for your review LaurenWe are delighted to read that you have had such a positive Gleeson experience with your first new home.To read that you have had great support from sales during your sales journey, and our site team post completion is fantastic to hear.Thank you for taking the time to leave us this feedback - we really do appreciate it!Kind RegardsGleeson Homes
5/5
TrustpilotVery happy
We cannot fault Gleeson! They have been fantastic with us! We have a 4 bed house on Canal Walk Development. The house is absolutely lovely. The sales/support team have remained great and consistent throughout. The building team are also great. There were only a a couple of snags and they were quickly resolved. A couple more small things have popped up, but they’ve been straight round to sort them. We are very happy in our new home; it’s perfect for our little family to grow up in, with an amazing sized garden for a new build and we only have good things to say about our house and the whole Gleeson team! So thank you!
5/5
TrustpilotBrilliant
We reserved our plot and Deborah has been so helpful and explained everything to us and what to expect.
Thank you for your review Mr & Mrs SnowWe will be sure to pass on your kind words to Deborah who will be delighted!Kind RegardsGleeson Homes
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Tell us what you need and we'll put you in touch. Gleeson Homes Tees Valley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Middlesbrough.
